LeoVegas Italia Reviews 

2,065
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I meant to check one casino thing and ended up checking two. I saved a slot, checked the cashier, and found both again the next day. And yep, my Mastercard withdrawal line stayed visible from pending... See more

Rated 5 out of 5 stars

I set a weekly deposit limit before playing. Tried changing it straight away and the site correctly blocked the change.

Rated 5 out of 5 stars

already grumpy, so I noticed when game contribution made me drop the bonus, but at least it was clear

Rated 1 out of 5 stars

The 3-D Secure code kept arriving after it had already expired, so every deposit looped back to the start. PostePay was “accepted” and then reversed with no reason beyond a template paragraph. Even th... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Gaming service Provider
  6. Online Sports Betting Vendor

Written by the company

LeoVegas.it è un Casinò online multipremiato – autorizzato e regolamentato dall'Agenzia Dogane e Monopoli (ADM) – che offre un'ampia selezione di giochi, dalle slot ai tavoli live, e di scommesse sportive. Leader dell’innovazione nel settore mobile, l’azienda si impegna costantemente a sviluppare nuove funzionalità per migliorare la qualità di gioco sui dispositivi elettronici, con l’obiettivo di offrire la migliore esperienza di gioco possibile anche su mobile. La sezione Casinò include oltre 1.500 slot, mentre il Casinò Live propone un’ampia varietà di giochi dal vivo sia classici, come blackjack e roulette, che innovativi, come i game show. La sezione Sport offre quote competitive per scommettere su competizioni e gare degli sport più popolari, come calcio, tennis e basket, ma non solo. LeoVegas mette, inoltre, a disposizione vantaggiose Offerte di Benvenuto Casinò, Casinò Live e Sport, che includono free spins, bonus e vincite potenziate, e promozioni quotidiane su slot, tavoli dal vivo ed eventi sportivi. I giocatori possono sfruttare una vasta gamma di metodi di pagamento sicuri e affidabili, per gestire i propri fondi in modo semplice e veloce, e registrarsi tramite SPID per un processo di registrazione ancora più rapido e sicuro. Il team di Assistenza Clienti italiano è sempre a disposizione per qualsiasi dubbio o domanda, via live chat ed e-mail; con l’Help Center che offre risposte a tutti i quesiti più comuni. La tua recensione sulla pagina dedicata a LeoVegas.it ci aiuterà a migliorare il servizio per te e per tutti gli altri clienti; per questo la tua opinione è importante per noi.


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3.9

Great

TrustScore 4 out of 5

2K reviews

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3.9

All reviews

(2,065)

679 reviews in the last 12 months

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Rated 2 out of 5 stars

Si vince poco

Si vince poco

July 23, 2024
LeoVegas Italia logo

Reply from LeoVegas Italia

Caro Mario!

Grazie per averci contattato! Ti assicuriamo che siamo un casinò che dispone di una regolare licenza e che segue regolamenti molto severi per garantire l'equità a tutti; hai le stesse possibilità di vincere con noi come con qualsiasi altro sito di gioco.

I giochi sono gestiti da generatori di numeri casuali, il che significa che l'esito di ogni "giro" è completamente casuale e che non siamo in grado di controllare l'esito dei giochi.

Speriamo che questa spiegazione sia d'aiuto, ma se desideri saperne di più, consulta questo link https://help.leovegas.com/hc/it al nostro HelpCentre per maggiori informazioni.

Il nostro team di assistenza clienti è qui dalle 8:00 alle 00:00, 7 giorni su 7, per aiutarti!

Saluti, LeoVegas

Rated 5 out of 5 stars

The best spione

July 21, 2024
LeoVegas Italia logo

Reply from LeoVegas Italia

Dear Sokol.

Thank you for your kind feedback - it put a huge smile on all our faces here at LeoVegas.

Here at LeoVegas we always strive to improve, so if you have any more feedback and/or suggestions then please do let us know.

All the best, LeoVegas.

Rated 5 out of 5 stars

Not instant but fast withdrawal

Not instant but fast withdrawal

July 21, 2024
LeoVegas Italia logo

Reply from LeoVegas Italia

We're thrilled to hear that you had a great experience with us, and knowing that we hit the mark for you means everything to us.

We really hope your experience at Leovegas will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.
All the best, Leovegas

Rated 1 out of 5 stars
LeoVegas Italia logo

Reply from LeoVegas Italia

Thank you for your feedback, and we are really sorry that your experience at Levegas didn’t match your expectations. We would love to know why so that we can improve and deliver a better experience next time.
Please reach out to our customer support team so we look into this further.
All the best, LeoVegas

Rated 5 out of 5 stars

Facile in tutto

July 20, 2024
LeoVegas Italia logo

Reply from LeoVegas Italia

Ciao Orlando,

Grazie per il tuo gentile feedback, ci fa sentire soddisfatti qui a LeoVegas.

Qui a LeoVegas cerchiamo sempre di migliorare, quindi se hai altri commenti e/o suggerimenti, ti preghiamo di farcelo sapere.
Saluti, LeoVegas

Rated 4 out of 5 stars

Too good

Pretty nice

July 16, 2024
LeoVegas Italia logo

Reply from LeoVegas Italia

Grazie per il tuo gentile feedback, ci ha fatto sorridere tutti qui a LeoVegas.
Qui a LeoVegas cerchiamo sempre di migliorare, quindi se hai altri commenti e/o suggerimenti, ti preghiamo di farcelo sapere.
Saluti, LeoVegas

Rated 5 out of 5 stars

Fantastic

Fantastic casino live

July 17, 2024
LeoVegas Italia logo

Reply from LeoVegas Italia

Hello Boris,
Thank you for your kind feedback, it made us all smile here at LeoVegas.
Here at LeoVegas we are always trying to improve, so if you have any other comments and/or suggestions, please let us know.
Greetings, LeoVegas

Rated 1 out of 5 stars

I was restricted from the sports…

I was restricted from the sports section for no reason and I can no longer place sports bets

July 17, 2024
LeoVegas Italia logo

Reply from LeoVegas Italia

We are really sorry to hear about the experience you’ve had with Leo Vegas, our ambition is to deliver the best experience and service possible, and unfortunately it sounds like we didn’t succeed in doing this.

If you require further assistance you can either contact our Customer Support team or check out our Help Centre where you can find our FAQs and information on everything Leo Vegas.

Rated 5 out of 5 stars

Number One!

July 16, 2024
LeoVegas Italia logo

Reply from LeoVegas Italia

We're thrilled to hear that you had a great experience with us, and knowing that we hit the mark for you means everything to us.

We really hope your experience at LeoVegas will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.

All the best, LeoVegas

Rated 5 out of 5 stars

My suggestion

My suggestion :
in the other casino sites if you pay with a registered method you can then withdraw with all the registered methods and I pay with a credit card and withdraw with pay pal ... this one observation makes everything perfect INCREDIBLE assistance, precise, fast, clear and extremely helpful 🔝

July 17, 2024
LeoVegas Italia logo

Reply from LeoVegas Italia

Thank you for your kind feedback - it put a huge smile on all our faces here at LeoVegas.

We're committed to making sure your banking experience stays smooth sailing.

Here at LeoVegas we always strive to improve, so if you have any more feedback and/or suggestions then please do let us know.

All the best, LeoVegas.

Rated 5 out of 5 stars
LeoVegas Italia logo

Reply from LeoVegas Italia

Thank you for your kind feedback - it put a huge smile on all our faces here at LeoVegas.

Here at LeoVegas we always strive to improve ourselves.

How lovely to read about youe expirience with us!

We really hope your experience at LeoVegas will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.

All the best, LeoVegas.

Rated 5 out of 5 stars

Toppp number one

July 16, 2024
LeoVegas Italia logo

Reply from LeoVegas Italia

Grazie per il tuo gentile feedback, ci ha fatto sorridere tutti qui a LeoVegas.
Qui a LeoVegas cerchiamo sempre di migliorare, quindi se hai altri commenti e/o suggerimenti, ti preghiamo di farcelo sapere.
Saluti, LeoVegas

Rated 1 out of 5 stars

You’ve got more chance of being bit by a lettuce

Put it this way, you have more chance of being bit by a lettuce than actually winning on this site. I’ve played on many casino sites over the years and LeoVegas is one of the worst sites if not THE WORST that I’ve ever played on. Bonuses are extremely rare and when they do activate they pay minimal and I mean next to nothing! They’ll rob you blind. Trust me you’d feel better flushing your money down the toilet rather than lining the pockets of this toilet site! Account closed!

June 28, 2024
Unprompted review
LeoVegas Italia logo

Reply from LeoVegas Italia

Thank you for your feedback, and we are really sorry that your experience at LeoVegas did not meet your expectations regarding your bonuses. We would love to know more about your opinions so that we can improve and deliver better experiences for you as a player with us.

Please contact our customer support team so that we can investigate this further.
All the best, LeoVegas.

Rated 1 out of 5 stars

No more game!!

I don't really understand why this is done. When you count the money, it is counted quickly, and how to back the winnings, it happens after 2-3-4 months. If you withdraw the money from my bank so quickly, I think we would like to receive the winnings in the same minute just as quickly. Then it appears I have some unclear question that you have to confirm the accounts, although when you count the money when you are in Leo Vegas, there is no question. Or maybe it depends on who is sitting and working there. Because we had a problem with a Arabic who was in support and he was very rude, unethical and arrogant , The next time you go to a normal employee. I am very angry and dissatisfied!! 😡😡😡

April 13, 2024
Unprompted review
LeoVegas Italia logo

Reply from LeoVegas Italia

Hi,

Thank you for your feedback, and we are really sorry that your experience at LeoVegas didn’t match your expectations. We would love to know why so that we can improve and deliver a better experience next time.

Please do reach out to our customer support so we look into this further.

Kind regards, LeoVegas

Rated 3 out of 5 stars

I read the reviews but still gave them…

I read the reviews but still gave them a chance - So ive gave them 3 stars because of the carryon im having trying to withdraw! I was on the way yesterday to giving them 5 stars as i find the site enjoyable and fair... however.....then it started - the verification process, which i thought would be like all the other sites i have played but OH NO IT WASNT- NUTUT....
They ask for photo of the card i deposit with:
i sent them a photo of the card
They ask for bank statement, with bank logo, my name address, account number etc etc: I sent said bank statement, which is attached to the card i use to deposit, which shows the leo vegas deposits etc lol! TRYING TO EXPLAIN TO THEM that bank statements dont show the long number of your debit card is impossible- but you can clearly see on my card the long number, the account and sort code are the same as the account im depositing from FGS! - many many many emails asking for the exact same thing- exhausting process - there is nothing else to send them??! -
They ask for copy of credit card - I USE A DEBIT CARD no a credit card! I will update as the process goes on! update - once the communication was sorted (on both sides) all was well and got my money!

September 27, 2023
Unprompted review
Rated 1 out of 5 stars

Robbing site. AVOID!!!!

Worst Online Casino Ever! Robbing site. The deposit is a joke. Put my money across.. then a big carry on with them and my bank, although my bank paid them. Customer service, keep cutting you off and don't answer your query. Frustrating to say the least. Please people don't use this site. Shocking!!! Still didn't get my money... its in the Ether! Also never won a penny as much.. Totally rigged! How these robbers are getting away with it I don't know. Just avoid like the plague!!

September 1, 2023
Unprompted review
Rated 1 out of 5 stars

When make a complain

When make a complain, try to extract the money i deposited, I give them all info they "need" to make that happen, get the all good go ahead you can now logg in, right? No my account is gonne with my money and no response. "Update" contacted then should be fixed in few dags, its been 2 weeks!. No answer back after that. 4k gone. Legal ways will now be pursued against them, for damages. They want my 4k? Now I want 40k back.
DO NOT USE THIS CASINO. YOU BEEN WARNED ⚠️

June 15, 2023
Unprompted review
Rated 1 out of 5 stars

Please heed my advice

Please heed my advice. Avoid this company at ALL costs.
I have deposited a relatively small amount, and lord knows how, managed to initiate a withdrawal of £260. This was 5 weeks ago.
I have had to provide this company with every single piece of personal identification you can imagine. I’ve listed some below:
2 x address details
3 x identity documents (including passport)
Wages slips
Bank statements
5 x screenshots of my PayPal
When all of this was not enough, they requested direct access via Klarna to my bank.
Their most recent way to stop a withdrawal is questioning some transactions between myself and my best friend in PayPal.

This company will seemingly do anything and I do mean ANYTHING to stop you from withdrawing from your account.

If you sign up, be prepared that you will not get any money back and if you are as unlucky as I am will have to get the UK gambling commission involved at some point (which is where my interactions are clearly heading).

May 1, 2023
Unprompted review

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