Leroy Merlin España Reviews 

Where do you start with this lot. awful customer service. we ordered a kitchen which they had designed on their computer, they gave us the drawing to put it together and the sizes were totally different to their design. we put the kitchen together using the drawing and it did not fit, so we went back to Leroy Merlin with the problem and they said because we had changed the design we had to buy other units to make it fit. So we had to pay extra for their mistake.

Really bad everything, don’t bother. Go to the physical shop instead.

I ordered a pvc window from leyroy merlin. As we are remodeling our house it took a while to fit the window. My husband had stuck a pair of scissors to act as a handle. When I asked about this he said the handle wasn't with the windows. I wrote to customers services it looked promising when the asked for the order number. That was months ago and I haven't heard anything from leyroy merlin & have no handle.

Appalling customer service ...they said we will look into my compliant...that was November the 4th ...still nothing ....tried their Facebook page...nothing.....do not use Leroy Merlin.

I bought kitchen worktops etc from San Pedro Compact store. I paid €34:90 for the delivery. A van just pulled up and the man dumped all at my gate. He refused to help me carry them to the shelter of the terrace. It has been raining and I live alone. If it rains again my purchase is destroyed unless I can solicit the help of a neighbour but they are all pensioners too and this stuff is heavy. I've brought up smaller bits but the corners are damaged already. When I pay for delivery of heavy goods I expect them to be deposited in a convenient and safe place for me.

Enough to meet Wioleta Pihan in Leroy Merlin, Finestrat. I had an issue with a product and this lady went above and beyond the call of duty to rectify same . Amazing service and Wioleta should be in charge of staff training throughout this store.
Many thanks again.

Avoid. A truely disgusting company that lies through there teeth, then once they have your money, ignor you. They should be prosecuted and shut down. French 'arrogance' teamed with Spanish 'couldn't care less' customer service!

This review is for online purchases. Fast delivery of product not matching description. Since it was ordered online it wasn’t possible to return in store and hard to figure out how to return. Be aware of the fact that the website is an online marketplace like Amazon and AliExpress but more expensive and harder to return items.

Delayed deliveries or in wrong place, no response on the phone, no tracking code, nothing you can do

I have bought several products from Leroy Merlin in the past without a problem. This time however it was very different. The staff at the store were themselves very helpful. I arranged for them to deliver the product. That is where the problems started.

The product was delivered by SEUR. Sufficient to say that their service is even worse than Leroys.

So the basic problem is that the product was damaged. After I contacted Leroy the product was replaced, now here is the real problem, the product that they delivered the second time was also damaged.

Interestingly enough the delivery guy would not let me open the second product delivered to check it, so i am not sure what that was about.

The lesson that I have learnt is steer clear of both Leroy Merlin and Seur.... Never again!!

We decided to have a solar energy system installed and approached LeeRoy Merlin in Motril, thinking as it is a big multinational company, it will have the experience and resources to supply our needs. We started the process on the 28th August 2024 paying 50€ for a site visit. The tecnicos were very professional and we looked forward to installation. However we were unable to get a proper presupuesto until the 4th of October. We paid all the money up front on the 4th of October. After many calls, emails and WhatsApps, by the 8th November I discovered that nothing had been done, they did not have any of the materials and could not give me a date for installation. By this time I was exhausted with chasing the personnel, and had lost confidence in their ability to instal and service the system. I have awarded one star, not zero, because the devoluciones desk was helpful and I got my money returned within a week. Do not waste your time with this company’s project department.

Unfriendly and Unhelpful Service

This was truly an unexpected and disappointing experience, especially in today’s world. I’ve rarely been treated so poorly in a well-known store, and this treatment came from none other than the acting manager, Juan Miguel. I doubt this will reach anyone in higher management in France, but if it does, I hope it’s taken seriously—this isn’t an isolated incident, and others have noticed similar issues, though I had yet to experience it this badly myself.

Having lived in the Algeciras area my whole life, I’ve been a loyal customer of this store since childhood, as have my parents and friends. However, today’s experience was beyond acceptable. To give you an example of how employees handle things: just last month, I inquired about a specific pergola. When I asked for assistance, the employee dismissively told me to “just look online and order there,” making it clear he didn’t want to be bothered.

The most recent issue involved floor tiles. I had purchased multiple boxes of 60x60 tiles and installed several at home, only to discover that one box contained tiles with a manufacturing defect, measuring 59.5 cm. When I returned to the store to address this, I was met with a surprising response. Rather than assisting, the manager defensively told me to purchase a different set to match, refusing to accept the defective product back.

The store and its products are excellent, but it seems that some employees and management, comfortable with the lack of competition in the area, have become complacent and dismissive.

A two day estimated delivery has turned into 8 days and it’s still not here yet. Now they are ignoring my emails to cancel the purchase, shocking customer service.

I bought an outdoor brick barbque recently form Leroy Merlin in Campello, i was looked after Joli and Bea who where very patient with me as i have no spainish, they where so helpful and helped with with any questions i had. We had our barbque delivered to us in Aigues thank you so much to the staff in Leroy

This company has very bad service!! We bought a storage cabinet with Leroy Merlin in Murcia and it was broken within a year. In the last few months we have sent emails and called customer service many times, then they open a case number (we already have 4 case numbers!), but then they do nothing to fix the problem. Don't buy expensive stuff here because the warranty you are legally entitled to means nothing with Leroy Merlin!!

Esta empresa tiene muy mal servicio!! Hemos comprado un arcon con Leroy Merlin Murcia y dentro un año se rompió. En los últimos meses hemos enviado correos electrónicos y muchas veces hemos llamado al servicio de atención al cliente, luego abren un número de caso (ya tenemos 4 números de caso!), pero luego no hacen nada para solucionar el problema. No compre cosas caras aquí porque la garantía a la que tiene derecho legalmente no significa nada con Leroy Merlin!!

Absolutely horrendous Tenerife and Gran Canaria customer service placed an order they sent to toilets. I’ve been fighting to return one and a broken mirror. I’ve spent €30,000 with them. This has been going on from the 5th of September still no results. They just fob me off on the phone. I asked them to send me all the notes they had from the phone calls. I’m still waiting. I’ve asked for complaints for. I’m still waiting. I’m in fourth Fuerterventura so it means Would have to get a flight to either Tenerife or Gran Canary Or taking the items back myself to try and get my money back, I’m absolutely disgusted with them refused to give me head offices number or the directors email address

This is one off worst experience i encountered in spain so far, i bought a whole bathroom furniture including the sink+++ i paid for the delivery, everything arrived 12 days later unfortunately i had to go on a trip for a month, so when i got back i started working on the bathroom i noticed that's the sink had little damage in the edge so i went to the store in malaga to ask they could change it, the teller could not help me so i ask for a supervisor so when she arrived Ana, i explained to her the situation she was very rude and not professional to handle the case, she insisted that the purchase was made mor then month so she wouldn't accept the return i explained to her it's not correct because i didn't know about the return policy and there's no where on the receipt, she replied that i should go the website and read about it, i have to say i never encountered such a dumb supervisor i wonder how she get the jobb, also very racial.
I will never put my foot in this store chain.

We used Leroy Merlin (Habaneros, Torrevieja) and a contractor (Mario and his team including expert carpenter Florin) that they supplied to totally renovate our house. Inna planned our kitchen, Claudia planned our bathroom and Pau was the project manager. As well as new kitchen and bathroom we had all floors retiled, new doors, ceiling light/fans and painted throughout. We are VERY pleased with everyone involved and would recommend them to others.

They are standing with 4 colleagues on 1 section talking to eachother and requesting the people to take a number. What a joke

Bought a hose costing 42€. Used twice and the plastic split. The item had s 5 year guarantee. They said it was product misuse. Would not entertain exchange or any dialogue. Very poor company and customer service. Will never use again. Be warned!