Leroy Merlin España Reviews 

We were in Girona, buying stuff and went through the scan and pay. Apparently someone before us had scanned something for the pool, but not payed. So we were a bit surprised it was on our bill.
We went to the customerservice to get the money back. But have spent 45 min, being checked, if we were trying to steal something.
There is a big difference between people that scan something and leave without paying, and people that pay for something they didn’t buy and ask for a reimbursement!!!
The staff at the desk apparently are not authorized to make any decisions, and despite being in a very tourist area nobody speaks anything different then spanish.
Then when all checked out, and we were cleared, nobody apologized to us.
We returned the whole lot. I’ll absolutely never spend another dime in a LM.

Not impressed with large queue at 1 TILL OPEN.Terrible service.

Ordered furnishings on line, delivered within 48 hours
Excellent product and first class service

Disgusting. I bought a Lechuza plant pot which was damaged/defective on arrival. The problem was with the product - there was no discernible damage on the packaging - it looks like it was packaged already damaged. I bought 9 of these direct from the manufacturer previously but placed this order with Leroy Merlín as I wanted quick delivery. I raised the problem with Leroy Merlin as a quality control issue, with a photo. I didn’t even want a refund as I had already thrown the packaging away and did not have time to exchange the damaged pot for a new one. I just wanted an apology. The response from Leroy Merlin was to suggest that I had ‘tampered with it’. I will never buy anything from these sh*sters again.

I ordered a gardintable whit 6 chairs. Some of the chaircabs where missing and 1 chair was broken. I contact them and what a good service they have! They delivered a New chair whitout any questions. I think thats a good service!

The lady assistant was so helpful, filled out the club card information and saved me €5 on my purchase.
Didn't get her name but thank you.

I would give it zero if possible. Hard to describe how they undermine and disrespect their clients.

Ayer pedí 2 unidades de aire acondicionado en línea y las pagué y pude recogerlas en la tienda de Lorca. Más tarde ese día recibí una llamada telefónica de Leroy Merlin Lorca y me informaron que en realidad no tenían las unidades en stock. El hombre me dijo que tenían otra marca que era 60 euros más cara pero que me los dejarían por el mismo precio. Cuando llegué a la tienda, en realidad no había ningún servicio de "recoger mi pedido" disponible y tuve que lidiar con una señora muy poco servicial y grosera en la caja. Después de alrededor de 1 hora de espera, hizo una llamada telefónica y confirmó que no podía tomar las unidades de diferentes marcas por el mismo precio. Tuve que pagar la cantidad extra de 60 euros. Le dije que estaba muy molesto por haber hecho un viaje de ida y vuelta de 2 horas para nada. Ella no estaba interesada de ninguna manera en tratar de ayudar o encontrar quién me había hecho las llamadas.

Yesterday I ordered 2 air conditioning units online and paid for them and was able to pick them up at the Lorca store. Later that day I received a phone call from Leroy Merlin Lorca and they informed me that they did not actually have the units in stock. The man told me that they had another brand that was 60 euros more expensive but that they would leave them for the same price. When I arrived at the store, there wasn't really any "pick up my order" service available and I had to deal with a very unhelpful and rude lady at the checkout. After about 1 hour of waiting, she made a phone call and confirmed that I couldn't take the units of different brands for the same price. I had to pay the extra amount of 60 euros. I told him I was very upset that I had made a 2 hour round trip for nothing. She was not interested in any way in trying to help or find out who had made the calls to me.

Called me a thief

Claimed the solar panel had been delivered.
Three weeks later offered me a refund, which I'm still waiting for a week later

they are not able to check their stock in 2024 and charge you though they dont even have the product and then have the nerves to say that the money will be back in 14(!) days. Who needs 14 days to return money which was charged for no reason? it would had been my first purchase and was definitive the last time

I ordered a product with delivery to my apartment. They had contracted the delivery to SEUR and they would only deliver it to the street. I did not have anybody to bring it up to the apartment and SEUR just left with my product.
Now the nightware started. Noone seemed to know where the product was. Leroy Marlin changed the product number and nothing happened. I am waiting for 3 weeks for my delivery and I cannot get any information. I am planning to report this fraud to the police.

Pedí un producto con entrega a domicilio. Habían contratado la entrega con SEUR y solo lo entregaban en la calle. No tenía a nadie que lo subiera al apartamento y SEUR se fue con mi producto.
Ahora empezó la cacería nocturna. Nadie parecía saber dónde estaba el producto. Leroy Marlin cambió el número de producto y no pasó nada. Llevo 3 semanas esperando mi entrega y no consigo ninguna información. Estoy pensando en denunciar este fraude a la policía.

The worst company I have ever dealt with.
I ordered 2 small fence panels which never arrived.....I have been trying for a month to get my money back but Leroy Merlin won't refund me so they just ignore me and have kept my money.......the worst customer service ever.
AVOID AVOID AVOID

The One Star is not for the stores, but for their website, which is jaw-droppingly awful! Trying to find things takes hours!!!

Worst customer service ever! This is just a market place online and Leroy Merlin doesn’t take any responsibility about your order or shipment!

Don’t by anything from here! You will end up getting no packages and using all your energy trying to get help!

I have never ever been treated this badly by any company worldwide!!! It is a total scam!

Worst customer service I ever experienced, a month ago one of the inverters died for now reason. My inverter was no longer charging my batteries. Quick check by myself showed the charger was shorted. So I send it for repair, it should take up to a month and they would call me. After going myself they already had a reply of repair service for more than a week. But they didn’t bother to call me. So I went today, and they are saying it’s user error because of the batteries I used with the inverter. My reply was simple it’s the advised batteries in the user manual that we used… so then it was my solar array that caused it. When I said we only put this inverter in service 1 week and it died. The 2nd inverter we have is from the same brand same amount of solar panels and same battery and that one works like a charm. Now they have the audacity to tell me, to have my inverter back I either have to pay the shipping fee or the repair. When this is a clear case of faulty manufacturing… do not buy there. Customer service is the worst and products are also bad quality. If you need to buy something better buy it at Obramat.

LM Calpe Aircon - excellent. A new aircon for an apartment is a fairly large expense with many potential pitfalls. A buddy strongly recommended LM and I’m really glad that I chose to buy my aircon system and installation through them because they made it all go very smoothly. Wide range of brands helped me choose a good brand with the right rating and fit at a competitive price. Assistant JA superb - technically knowledgeable gave sensible, factual, no BS answers to every single of my umpteen questions and that helped me find my way with confidence to the best solution for my needs and priorities. Installer JVM and team worked with care and consideration and did a great job - it works beautifully. It came with a free warranty which I extended at a price I’m happy with. I’m very pleased and based on this experience I highly recommend.

We have met so much problem when shopping in Leroy Merlin In Murcia north (Condomina). The crew is not at all interested to help you, they send you in one direction and prefer to speak with colleagues. Instead of showing you the way to a product that you are interested in.
Murcia south east branch in Murcia (on the way to Cartagena) is much better. They care for the customers really!

Terrible service. When I ordered floor tiles I paid for 24 hour delivery, 70 Euros. Had builders working in the house but have had to let them go as Leroy failed to deliver as agreed.
Emails and even phone calls have failed to elicit any response regarding when they will be delivered.
Thing is they don’t care.
I will be using others in the future.

I was very distressed by a service i had received in leroy merlin Gandia on 9 july 2024. The man i was talking to was rude, with an aggressive tone and accusing me of being a liar. All because i plugged aircon unit for 5 minutes. And he refused to take it back. I had spent tens of thousands of euros in that store and was going to spend more on the day. But instead i was treated like a criminal. When i asked to speak to a manager- he said that HE was a manager.!! Maybe they should teach their regional managers basic human relations. My builder is definitely could teach him thing or two. Until then, i will be taking my business elsewhere.

Used their door measurement and installation service. Promised doors would be installed by the end of May and guess what I’m still waiting. I’ve been given an estimated installation date of the beginning of August. Leroy Merlín online do not respond the emails or telephone calls so it is impossible to get any update. Terrible service, would not recommend them at all or use them again.