Leroy Merlin Italia Reviews 

The rep was very helpfull explaining all the steps in english

If I could give a zero but it’s not possible! February was my kitchen ordered in middle May they came to install with missing pieces and we are in august and I’m still missing pieces! Stay far away from them!

The person I spoke to was polite, helpful and efficient

I haven't had any information about the arrival date for a purchase I've done in store one month ago. No information for one month, even after the seller told me it would arrive in 2 weeks. Then, today, after contacting the client service via chat, the person in charge finally gave me a date, although it is 3 weeks more than what I was initially told. Anyway, I am happy now knowing that my purchase is on its way to me, and now I have an arrival date.

I ordered a garden lamp online (#585840 and 24183L19600) on 1 July 2024 for delivery 15 July 2024. It did not arrive. I have called five times to understand where the order is at. Each time I am told that someone will call me within 24-48 hours. Nobody ever has. I also wrote three times via the Leroy Merlin webform and again I got a standard response saying that someone will contact me in 24-48 hrs. It is now 5 August 2024 and I am still waiting for my lamp and a call. What kind of customer service does Leroy Merlin provide? The answer: it does not know the meaning of customer service. In fact, it is a laughable. I just want my garden lamp that I have already paid for. You took my money quickly but you can't seem to do a simple task of delivery. What kind of store are you? Clearly customers are not important to you. Sorry but I have reached my wits end. Just send me my garden lamp...it's not hard!

Assistance, fast and efficient, fully met my expectations

Very fast to help me, communicated in English. Efficient and professional.

Last week 22 July, I ordered and fully paid a set of furnitures from Leroy Merlin outlet in Solbiate. it was done on the promise that I would be delivered the following week. It was precised that the tentative day would be the 31of July which I accepted. It was added that the delivery could happen 1 or maximum 2 days after the committed date. To day I have been waiting for this delivery and nothing happened not single information form th vendor or the carrier. I phoned up to LEROY MERLIN who eventually traced my order and they told me with an inacceptable carelessness and casualness that I would probably receive information between 3 and 5 days from their colleagues (I assume the carrier). That would mean that I will be delivered next week or the week after next week. When I insisted by the assistant to get a precise date for the delivery the man told me that I could cancel my order if I wish , go to hell and he hung up !!!! I m feeling so despised by such carelessness . In Italian: "che classa e dimonstrazione di menefreghismo !!"

Chat was good and hopefully it will solve the problem

I bought online 3 weeks ago, goods were supposed to arrive between 17-19 July. Still today goods haven’t arrived. I had sent already a request to know when will goods arrive and no reply yet.

My chat with Sara was Simply Amazing. She is really kind and solved my problem in few minutes.

It was useful and helpful

Ilena quickly helped me to find the answer I needed.

Ilenia mi ha risposto immediatamete in chat risolvendomi un problema

I greatly value availability and speed of customer services - even on weekends you can get all information you need in just a few minutes. Thank you

Very helpful and competent lady sold us the swing seat in the Pescara branch.
Communication both on line and with courier was excellent.
Delivered earlier than expected, so overall we are really impressed.
We just need to assemble it now.🙈

I contacted customer service regarding a refund issue. the operator was fast/courteous and professional. very satisfied

a poor service, they sell products from other companies without taking any responsibility, the Amazon service is much, much more efficient and they sell the same products