Leroy Merlin Italia Reviews 

Personale sempre disponibile. Top👍

fast response even if not exhaustive, to have confirmation i will need to go to the showroom to be sure to have cutting service on plastic

I wanted to buy a product online, but when adding it to the cart there's no colour option, even though the website illustrates 3 different versions of the same product. So I contacted the assistance to seek help and understand which one of the three they are selling. They don't know. You need to contact the third party seller they told me. I mean you sell a product and you don't know what product it is. Embarrassing.

I was not able to get basic product information from online customer service so had to stop my order

Great job, very helpful!
Congrats!

The answer was fast and the person who answered me very kind

Very fast customer support request on delivery question

Unfortunately, I spent my time looking for information on the product's characteristics I'd like to buy on the website and via chat... Still, I didn't find/receive useful information... The service client's assistance is not proactive, not problem-solving, not proud, and lacking passion and motivation ... It's sad ... I feel that the HR policy of the company needs some improvement ... Every single employee is a wonderful source of energy ... here good training on engagement and respect for people could help!

great service, he was really helpful and prepared to answer my queries.

This is the third order I have placed with Leroy Merlin.
2 times out of 3, I receive an email that the delivery will be delayed.
The first delayed order, after about a month, they contact me and tell me that the goods are no longer available. They ask me to cancel the order in order to proceed with the refund.

The second delayed order, 3 weeks after the order, they tell me they have no delivery dates.

Very bad service. Very bad customer care (answering with pre-set questions, meaningless and without giving any useful information).

To be avoided like the plague.

The service was very efficent and i am very satisfied of the service they offer

Terrible webiste order experience, in which my order was confirmed, then 10 days later I was told it would be delayed, then 2 weeks later again I was told the goods were no longer available. No explanation. No apology.

Quick and efficient

Thank you for prompt response and useful information

Gentili signori, devo segnalare una gestione inaccettabile delle vostre consegne a domicilio degli acquisti effettuati on-line. Sull'area personale del portale sono riportate date di consegna presunte che scadono puntualmente senza alcuna notifica, sono necessarie molte email e contatti telefonici e svariati giorni per sentirsi dire che finalmente è stato assegnato un corriere il quale a sua discrezione comunica date di consegna per il giorno immediatamente successivo con fascia oraria insindacabile. Un ordine non andato a buon fine risultava consegnato e ho dovuto richiamare di mia iniziativa per sbloccare il “disguido”. Cigliegina è poi la pretesa del corriere di "venirgli incontro" quando è stata pagata una consegna al piano. Ordine efettuato il 29 aprile con consegna finale oggi 19 giugno. Avessi saputo mai avrei comprato online con voi. Una vergogna per un marchio qualificato come Leroy Merlin (i prodotti sono ottimi). Unica nota positiva la cortesia del Vs servizio clienti di Genova, che purtroppo è impotente di fronte al pessimo servizio.

Dear Sirs, I am flagging an unacceptably poor management of home deliveries of your online purchases. On my personal area of the portal foreseen delivery dates have expired without any notification, it took me multiple emails and telephone contacts as well as several days to learn that a courier had finally been assigned to my shipment. The courier at his full discretion communicated delivery dates for the next day within an unquestionable time slot. A failed delivery was put down as “delivered” and I had to call back customer service on my own initiative to solve the "mishap" and set the delivery in motion. Icing on the cake, the courier requested us to "come to meet him" on the street although a fee for doorstep delivery had been charged. Order placed on April 29th with final delivery today June 19th. Had I ever known what would happen I would have shopped from other outlets. A shame for a qualified brand like Leroy Merlin (products are otherwise good quality). The only positive note is the courtesy of your customer service in Genoa, which unfortunately is powerless in the face of the poor service.

Supporto online cortese ed efficiente, ho risolto i miei dubbi.

The good thing, is that One can go a see the product and ask questions and then buy online, using all services.