I visited the Leroy Merlin store in Sambuceto (CH) today and was very disappointed with the service. The staff were standing around talking to each other instead of helping customers. When I... See more
Company replied
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See what reviewers are saying
Hostess client relations not so client orientated and not answering on updates of tax reimbursement. When calling no one answers. Not really much options to choose on extension lines. I am from with... See more
Company replied
I haven't had any information about the arrival date for a purchase I've done in store one month ago. No information for one month, even after the seller told me it would arrive in 2 weeks. Then, toda... See more
Company replied
Very helpful and competent lady sold us the swing seat in the Pescara branch. Communication both on line and with courier was excellent. Delivered earlier than expected, so overall we are really i... See more
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2.7
Poor
26K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Operatore disponibile e gentile
June 16, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Sara, ti ringraziamo per la tua recensione. Cerchiamo ogni giorno di migliorare il nostro servizio e per questo i vostri feedback sono fondamentali. A presto!
Giorgia - Customer Care
Live chat works fantastically
Live chat with italian-speaking person has been very helpful and quick in assisting me.
June 13, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Serena, siamo davvero felici di sapere che il nostro supporto in chat ti è stato utile. La vostra soddisfazione è per noi importante. Buona giornata, a presto. Giorgia - Customer Care
VERY GGOD SERVICE
June 12, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Antonio, ti ringraziamo per la tua recensione. Cerchiamo ogni giorno di migliorare il nostro servizio. A presto! Silvia - Customer Care
Reply from Leroy Merlin Italia
Buongiorno Ester, siamo davvero felici di sapere che il nostro supporto in chat ti è stato utile. La vostra soddisfazione è per noi importante. Buona giornata, a presto. Viola - Customer Care
vendita on-line e preventivo
La precisione, la prroffessionalità incontratta in operatore Luana, gentillissima ed efficiente.
Grazie
June 11, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Doina, siamo davvero felici di sapere che la tua esperienza è stata positiva! Inoltreremo il tuo messaggio alla collega Luana, sarà felice di leggerlo. Buona giornata, a presto. Beatrice - Customer Care
Thanks Eros
June 7, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Giuseppe, grazie per la tua recensione. Siamo davvero felici di leggerla. La vostra soddisfazione è la nostra missione. Buona giornata. Arianna - Customer Care
Chat Definitely very kind… the future…
Chat Definitely very kind… the future will proof if it was useful too. It was a complaint about a delivery delay…
June 6, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Piergiorgio, ti ringraziamo per la tua recensione. Cerchiamo ogni giorno di migliorare il nostro servizio e per questo i vostri feedback sono fondamentali. A presto!
Luca - Customer Care
Reply from Leroy Merlin Italia
Buongiorno Ilaria, siamo felici nel sapere che la tua esperienza è stata positiva! Ci impegniamo costantemente per offrirVi un buon servizio. Buona giornata. Beatrice - Customer Care
great services
June 3, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Antonio, siamo felici nel sapere che la tua esperienza è stata positiva! Ci impegniamo costantemente per offrirVi un buon servizio. Buona giornata. Arianna - Customer Care
Great work, Valentina
I spoke with Valentina in chat, and she quickly resolved the issue with the pickup that couldn't be scheduled. Great experience and excellent work, Valentina!
May 30, 2024
Unprompted review
Reply from Leroy Merlin Italia
Dear Nicoletta, we're glad for your positive experience. We will share it with our colleague Valentine; she will be happy to read it!
Have a good day, see you soon.
Laura - Customer Care
Orrible online shopping experience
Order didn't arrive.
No contact.
I check status "in stocking"
Order can't be cancelled
I try to ask, thrice, for assitance -> "wait for our collegue to contact you"
Not a good experience.
May 24, 2024
Unprompted review
Reply from Leroy Merlin Italia
Dear Andrew, we're sorry for your negative experience. Let us known in private way your telephone number and your order number, please.
We'll check your order and we'll give you informations about delivery.
Thank you in advance.
Laura - Customer Care
I received an immediate reply to my…
I received an immediate reply to my questions about a product
May 28, 2024
Unprompted review
Reply from Leroy Merlin Italia
Dear Francesca, we're glad for your positive experience. Have a good day, see you soon.
Laura - Customer Care
Ritardi inaccettabili
Ho fatto un ordine di 6 tende il 22 marzo (pagandolo interamente e immediatamente). L'ordine avrebbe dovuto essere consegnato l'8 aprile. Oggi è 28 maggio. Oltre 1 mese e mezzo di ritardo senza alcuna comunicazione o giustificazione da parte di Leroy Merlin è inaccettabile e indicatore di un servizio di assistenza pessimo.
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I placed an order for 6 tents on 22 March (paid in full and immediately). The order should have been delivered on 8 April. Today is 28 May. Over 1.5 months of delay without any communication or justification from Leroy Merlin is unacceptable and an indicator of poor customer service.
May 28, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Davide, siamo spiacenti per quanto accaduto e per il ritardo nella preparazione del tuo ordine. Al fine di darti supporto ti chiediamo di contattarci in privato comunicandoci il tuo recapito telefonico e il numero del tuo ordine. Restiamo a disposizione, buona giornata.
Laura - Customer Care
The support it was very quickly and I…
The support it was very quickly and I have a response to all of my questions. Ilenia is a great operator
May 27, 2024
Unprompted review
Reply from Leroy Merlin Italia
Dear Carmine, we're glad for your positive experience. Have a good day, see you soon.
Laura - Customer Care
Ottima assistenza.
May 27, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Angelo, siamo felici di sapere che hai trovato tutte le informazioni che cercavi.
Ci impegniamo costantemente per offrirVi un buon servizio. Buona giornata.
Laura - Customer Care
very bad experience
very bad experience, I never received the item I purchased
May 1, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno, siamo spiacenti per quanto accaduto. Al fine di darti supporto ti chiediamo di contattarci in privato comunicandoci il tuo recapito telefonico e il numero del tuo ordine. Restiamo a disposizione, buona giornata. Giorgia - Customer Care
Assistenza in chat puntuale e cortese…
Assistenza in chat puntuale e cortese da parte di Valentina.
May 24, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Francesco, siamo davvero felici di sapere che il nostro supporto in chat ti è stato utile. La vostra soddisfazione è per noi importante. Buona giornata, a presto. Lorenzo - Customer Care
MISSING ORDER
Order delayed for more than a month already and the worst part is that they don’t know where this order is. The customer care was completely useless even having sent at least 4 mails and having done multiple calls. The answer was simply “ so sorry, we cannot do anything, you have to wait”. Wait for what? An order that was supposed to arrive April 19th and still isn’t here (it’s May 21st).
Extremely disappointed!
May 21, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Denis, siamo spiacenti per quanto accaduto. Al fine di darti supporto ti chiediamo di contattarci in privato comunicandoci il tuo recapito telefonico e il numero del tuo ordine. Restiamo a disposizione, buona giornata. Camilla - Customer Care
Unfortunately I'm not happy
Unfortunately I'm not very happy with my experience buying with Leroy, as the product shows something that is not. We bought a mattress and when it arrived at home was completely different than the pictures and the description
May 17, 2024
Unprompted review
Reply from Leroy Merlin Italia
Buongiorno Laura, siamo spiacenti per la criticità riscontrata. Trattandosi di un ordine Market Place, è necessario prendere contatto diretto con il venditore all'interno della tua area privata MyLM sul sito. Ti verrà fornita tutta l'assistenza di cui hai bisogno. Buona giornata, a presto. Francesco - Customer Care
Missing delivery
I put an order 1 month ago, with parcel delivery at home. Part of the order has been delivered but part is still missing. Contacting the Customer service for the third time, I got the same solution about missing delivery, but it didn't work till now.
However, contact on the chat (Ilenia) was very kind and professional.
May 17, 2024
Unprompted review
Reply from Leroy Merlin Italia
Dear Giacomo, we're sorry for your negative experience. Let us known in private way your telephone number and your order number, please.
We'll check your order and we'll give you informations about delivery.
Thank you in advance.
Laura - Customer Care
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