Paid for bathroom and kitchen installations. Given dates but no one turned up on the agreed date and no one contacted me to explain. As a result I had emptied my bathroom and kitchen in preparation. S... See more
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Worst company I've ever dealt with. Never use their toilet fitting service. Their plumbers aren't even qualified.
Not really. In ALFRAGIDE: The experience I endured was being sent to the regular customer service agent at the paint department. Ahead of me was a very old woman who was having trouble seeing and ch... See more
I ordered a Pavola for 1200 +euros with deliver in 5 days no delivery I cancelled. They worst that I had to wait 15 days for a PayPal refund. No refund so complained the they told me I had to contact... See more
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1.2
Bad
773 reviews
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Terrible terrible service
Terrible terrible service
They do not care about customer service, they are so quick to take payment, but delivery, service and refunds are almost impossible.
May 13, 2020
Unprompted review
Awning damaged out of box
Bought a Naterial Nori awning from Leroy Merlin Loulé. We could have got a cheap awning for about 130 euro, but liked the apparent quality of the Nori awning and paid 320 euro. Fixed the brackets to the wall, hung the awning. Not easy as it was a heavy thing. Went to attach the swivel that operates the opening mechanism and find that a bit of it is snapped off, so the swivel won't attach. I know if I talk to Leroy Merlin they will say bring it back so we can look at it. It weighs 40kg and is three metres long. Very disappointed. Next time I'll buy a cheapy, from somewhere else.
June 15, 2019
Unprompted review
The worst customer service...anywhere...ever
We bought a house recently and have spent thousands with this company. They are ok as long as you are spending money but if you have to return anything they are really rude. I've never had so many staff from one store give such bad customer service. They basically shout and snarl.... if that's your customer service Leroy Merlin, you can stick it up your drainpipe. I'll be shopping at IKEA in the future!
June 21, 2017
Unprompted review
The laziest staff ever
The laziest staff ever. Four visits - same poorest customer service, some staff are so rude that they seem to bark at you if you dare not to speak the local language. Asking for help is always useless - they offer you to do everything yourself and run away at any given opportunity. Would prefer to shop online instead of feeding those pitiful people.
April 13, 2017
Unprompted review
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