Service was good apart from one area. Ordered and received notice it was being processed. Then received notice it was cancelled. No information why. I had to call to find out. It was becaus... See more
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Review summary
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Reviews shaping this summary
Dan fixed my diesel heater on very short notice and didn't charge any extra fee. Within 15 minutes he found the issue (air bubbles in the pipe that feeds the pump with diesel + pump is getting old) an... See more
After being let down by another online store for same product who then took money then said not in stock till September. Contacted Dan , who said yes in stock can either fit or post I was onl... See more
I read previous reviews before ordering! Dan beat the opposition on price by a good amount and arranged a delivery to suit me and was spot on with the time. Has also since responded to a technical que... See more
Company details
Written by the company
We are the new electrical generation who have been born into an age where vehicles and Transportation has been greatly advanced in mechanical and technological improvements, also in that same space of time vehicles incorporating electrical technology has had a phenomenal improvement in the industry and most vehicle on UK roads have an important electrical aspect to them. We cover a large area of southwest such as: Bath and District Area Bristol and District Area Wales
Contact info
Unit 4, Ridgeway industrial centre, BS5 7EY, Bristol, United Kingdom
- Letangautoelectrics@gmail.com
- letang-auto-electrical-vehicle-parts.co.uk
3.9
Great
593 reviews
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This company invites their customers to review, whether positive or negative
Replied to 29% of negative reviews
Typically replies within 24 hours
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I put in an order on 9 April
I put in an order on 9 April. I have not received this and any time I try to email the company there’s no response. It seems to me that this is a scam business
I have just read a rely that this is my fault! Seriously? If I had been asked for an email address I would have entered it. You had my home address and that’s all you need to send a parcel.
May 11, 2026
Unprompted review
Reply from Letang Auto Electrical LTD
Hi Bailie,
You checked out on 9th of april leaving no email only phone number, for tracking purposes we need an email address, there was no way to contact you.
Its impossible to send delivery or order updates. i will send you screen shot showing this.
We rang your number several times no answer.
Today you emailed us , we merged customer and sent your email a order confirmation before we could email you and let you know you need to check out using a northern ireland shipping profile.
You have left a review without any attempt to call us and give additional information to complete your order..
Checking in. I appreciated the customer care phone…
I appreciated the customer care phone call from a very friendly chap to just check I had not made a mistake with my order as it was slightly unusual.
May 7, 2026
Very easy to order and friendly…
Very easy to order and friendly telephone support for any questions I had, arrived sooner than expected even during a bank holiday weekend.
Will order again from these guys, solid service.
May 1, 2026
Quick delivery
April 8, 2026
Can’t recommend Lataniel enough
Can’t recommend Lataniel enough, he was in contact through my whole order process. I Evan emailed about other parts for him to ring me and tell me he can source them a lot cheaper than I had found them for.
Will use again! 👍🏻
April 9, 2026
Customer service
Item hadn't arrived and tracking wasn't working, but I called them, and the guy got on it right away and part arrived a few days later. So, I would use them again.
April 9, 2026
service and support
April 5, 2026
Reply from Letang Auto Electrical LTD
Many many thanks hope to see you shopping again with us soon, all the best
Great customer service
Great customer service from Dan. Kept me updated on order progress throughout. Would definitely use again.
March 30, 2026
Reply from Letang Auto Electrical LTD
Many thanks and hope you enjoy your new purchase with us
Bought and had fitted Thule wind out…
Bought and had fitted Thule wind out awning at a very good price! They have a professional setup and were very helpful i cannot recommend them enough.
March 30, 2026
Unprompted review
Reply from Letang Auto Electrical LTD
Many thanks and all the very best with your new product
I ordered parts from this company on…23/3/26
I ordered parts from this company on Monday 23/3/26 and received them today 25/3/26. Can’t believe how fast they are to deliver. Will be using again. And recommending to everyone.
March 25, 2026
Unprompted review
Reply from Letang Auto Electrical LTD
Happy to hear that you were happy with our delivery, hope you enjoy your new purchase and hope to see you visiting us again soon
I still haven't received my order I…
I still haven't received my order I phoned Friday for someone to tell me they would ring Monday we now on Wednesday very disappointed
March 5, 2026
Reply from Letang Auto Electrical LTD
Hi Philip
Apologies if no member of staff telephone called you Monday
As discussed on Friday you should’ve have received automatic notification of tracking information on Monday if there’s any issues or you haven’t received any tracking updates as explained please contact us via email ,
Letangautoelectrics@gmail.com or letang@laevp.co.uk phone call on 01173293660 mobile 07407221667 or on page live chat with the team for an update.
Ignored County Court Judgement – Bailiffs Instructed.
Please read this before you part with any money. This is all true and verifiable.
I ordered a part in July 2025 which they failed to deliver
I telephoned them to cancel the order and they put the phone down on me.
I sent a letter straight away confirming the cancellation and requesting a refund. This was ignored.
I sent a second letter requesting my refund and warned them I would take legal action if they didn’t pay. This was also ignored.
I commenced legal action at the County Court to recover my money and they were sent official notification.
They then sent a partial refund having deducted postage and a ‘restocking fee.’ This breaches the Consumer Contract Regulations 2013. Their ‘refund policy’ is unlawful and I have reported them to Bristol Trading Standards.
On 16th February 2026 the court found judgement in my favour and awarded me the FULL amount I was owed plus ALL my costs as well as accumulated interest. Case number 701MC150.
They have defied the court order and they now have a county court judgement (CCJ) against their business which will stay on record for six years.
County Court Judgements are linked to a company’s registered office address. On 26th February 2026 (ten days after the court case) they changed their registered address which is now on their website. This CCJ will be associated with their previous registered address and will not be linked to the new address. Draw your own conclusions.
The director of this company has changed his name at least three times since they were set up in 2018. (See Companies House records.)
I will now pay for a court ‘Enforcement Agent’ to recover my money (plus the additional costs) which may require bailiffs to visit their premises and seize property to the equivalent value.
Do you want to do business with a company like this?
February 16, 2026
Unprompted review
Product has not arrived after weeks…
Product has not arrived after weeks waiting without information on delivery.
March 5, 2026
Reply from Letang Auto Electrical LTD
Hi James
Apologies you have experienced a delay or missing parcel.
I cannot understand why you haven’t contacted us at Letang directly, if you have delivery issue or no tracking information why didn’t you simply call or email, I have just checked your order number, then email address in system and there’s no correspondence from you, as well as phone calls records, IF we have not been notified that tracking or item is missing it’s impossible for us help assist you as we clearly don’t know, you haven’t received your parcel or tracking details.
All you need to do is send an email to Letangautoelectrics@gmail.com , chat box message 💬 on our home page , or call on 01173293660 Mon-Fri and a member of the team will update on your shipping information and ensure your contact information is correct
I wish this helps
We await your correspondence via our contact information
Really happy!
Really happy with dealing with Letang Auto to buy a rooftop air conditioner. I had two courtesy phonecalls to arrange delivery & to ensure I had appropriate sealant for the job. Delivery was spot on and the price for the unit was really competitive.
March 2, 2026
Reply from Letang Auto Electrical LTD
Many thanks hope you enjoy your new purchase, all the best
Reply from Letang Auto Electrical LTD
Many thanks hope you enjoy your new purchase, all the best
Reply from Letang Auto Electrical LTD
Many thanks hope you enjoy your new purchase, all the best
Ordered and it was dispatch and arrived…
Ordered and it was dispatch and arrived within 2 days. Product well packaged without damage
March 4, 2026
Reply from Letang Auto Electrical LTD
Many thanks hope you enjoy your new purchase, all the best
Plates good overall but I would say…
Plates good overall but I would say there was flaws/ scratches olin about 3 of the 12
February 26, 2026
Reply from Letang Auto Electrical LTD
Many thanks hope you enjoy your new purchase, all the best
Unprofessional
Failed to deliver on time . Headache trying to get my money back ... staff are more like street thugs than genuine citizens
March 2, 2026
Very good company
Very good price. However I had to chase up the delivery as I did not know when I was going to receive my goods.
February 26, 2026
Reply from Letang Auto Electrical LTD
Many thanks hope you enjoy your new purchase, all the best
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