I have used Le Tote on and off for years, and always loved the service. I've even referred multiple friends. However, back in October, I started having issues where I wasn't recieving totes for weeks,... See more
Le Tote
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As many others have said, Le Tote used to be a real company but now it's a complete sham. I reached out multiple times via online chat, multiple emails and calls to their disconnected phone lines...... See more
Echoing the complaints of previous reviewers, I experienced the same issue. I contacted Le Tote several times via email to cancel my subscription and they have not responded. They continue to fraudule... See more
I use to love Le Tote, like others have mentioned it was a great service not that long ago, but now I'm really upset that there is no communication with ANYONE from the company. I filled out a complai... See more
Company details
Information provided by various external sources
Le Tote is an amazing service giving you access to an endless closet of clothing and accessories each month. Wear everything. Send it back. And repeat!
Contact info
3130 20th Street, 94110, San Francisco, United States
- (844) 899-8683
- hi@letote.com
- letote.com
People also looked at
Not enough “special” pieces that I was…
Not enough “special” pieces that I was excited about wearing.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi Lauren! Thanks for your feedback! To receive pieces that work best for you, we recommend sorting selections by occasion or “rating" during Tote Swap. Highly rated items tend to have that high-quality look and feel you’re looking for.
Our Merch Team also uses customer ratings when deciding what new styles to buy every season, so thank you for letting us know that these looks weren't right for you. Feel free to email us at hi@letote.com if there's anything we can help you with. Have a great day!
Terrible customer service
Terrible customer service
I’ve gotten a few totes. The clothing is nice, there were just a couple pieces I couldn’t wear . However, the main reason for this review is their customer service. I was charged for a tote on a month that I chose to skip, and instead of refunding my money as I requested, they are holding it for a tote down the line. Even after I said this was unsatisfactory and that I wanted my money refunded, they refused and said it was against a policy. I think it’s ridiculous that they couldn’t simply have done as I requested. It would’ve kept me happy. Bad customer service.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Tess! Thanks for bringing this to our attention! We're definitely able to refund unused membership fees if you'd rather not have it rollover as paid time for when the hold lifts. Please don't hesitate to email us at hi@letote.com and refer to this review - we'd love to look into this for you! Thanks again, and have a great day.
Changed my plan after i was already 2…
Changed my plan after i was already 2 months into my membership. Very unhappy with this just unaware of how to officially cancel
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Shrehan! Thanks for letting us know about this and we'd love to review your account, too, to see if anything can be done to make things right. Please don't hesitate to email us at hi@letote.com and refer to this review. We look forward to hearing from you! Have a great day.
I love that I can pick my own items
I love that I can pick my own items, can buy items I want to keep, and have pricing options. I wish all clothes on the app were for rental, but some are just for sale. I wish LeTote would have contacted me after I reported a damaged item. But otherwise it has been a great experience.
November 3, 2018
Unprompted review
Reply from Le Tote
Hi, Laura! Thanks for your feedback and we're glad you're enjoying the variety & option to always have the final say with each tote. We'd absolutely love to look into your account regarding the damaged piece you received, so please feel free to email us at hi@letote.com and refer to this review. We can't wait to hear from you!
Have a great day.
Like the service
Like the service, but the clothes arrive very wrinkled. The need to be folded into plastic sheeting to prevent so much wrinkling in transit.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Judy! Thanks for your feedback and we're glad you're enjoying the service thus far. We're sorry to hear some tote pieces were sent your way in less than acceptable condition. This isn't the norm with the service, as all items go through quality checks before shipment. When it does happen, we appreciate customers letting us know so we can check what went wrong and sort it out ASAP.
Feel free to reach out to us if there's anything we can help you with - we're always happy to help. Have a great day!
Can’t get sizing right
The idea is great, but even after entering all my measurements and going off of sizing charts I could never get correct sizing (too small or too big). I would give it 5 stars if they offered free size changes during your month, but I hate paying when I can’t wear anything in my box. I will cancel the subscription.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Evan! Thanks so much for your feedback. We review every tote rating, and we're sorry we missed the mark on yours. Regarding the fit of your items, our unique fit algorithm is designed to get better with every tote you rate. Just by rating, you've already done your part in helping us make your next tote better. On our side, we're constantly evaluating our algorithm to make it even sharper. Fit can be complicated, but we're working hard to make it easy and send you the best size, every time.
We'd love to see what can be done to make things right, so please feel free to email us at hi@letote.com and refer to this review. Thanks again, and have a great day!
Looking to save money?
Looking to save money?? Join Le Tote! I spend waaayyy less on clothes each month, but can keep up with trends and always have a "new" outfit for a night out. Especially good for special occasions I would normally buy a new dress for (only to wear it that once). You should be very familiar with your body shape/size, but the pictures of real users are helpful.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Sarah! Thanks for such great feedback! We're glad you're finding the Style Share feature useful when checking out which pieces are a great fit, and even better, that you're enjoying the concept of keeping a fresh wardrobe without breaking the bank.
Let us know if there's anything we can help you with. Stay fab!
Great experience and fun shopping…
Great experience and fun shopping alternative. Customer service is on point, with easy answers or quick solutions. A friend recommended this service and I have to admit, it’s a fun way to experiment with new looks! Definitely worth a try!
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Deanne! We're so glad you're loving the service! Please feel free to let us know if there's anything we can help you with - happy to help! Thanks for such an awesome feedback. Have a good day!
I wish I could give Le Tote a 3.5…
I wish I could give Le Tote a 3.5 because I love the service and the concept but wish the selection were bigger. I have struggled to fill my totes with items I'm really excited about and when that happens, I have thought "is it really worth paying for items I'm not excited about?"
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Leslie! Thanks for your feedback about our selection, and we're sorry you're having a hard time finding pieces you'd like to get. Stepping away for a few hours and updating your Style Profile/measurements generally helps improve the view of available pieces to swap.
It looks like we've missed the mark this time, though! Feel free to email us at hi@letote.com and refer to this review. We'd love to make it up to you! Thanks again, and have a great day.
my fav fab rental company
Love the selection of clothing. Customer service has been excellent.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Malinda! Thanks for such great feedback! Our teams work hard to meet and exceed expectations with each tote & interaction so we're happy to see that's been reflected in your experience. Thanks and have a great day!
I love the options
I love the options, but have been disappointed twice with clothing I wasn’t able to wear due to quality.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Suzanne! Thanks for this feedback, and we're sorry to hear tote pieces were sent your way in less than acceptable condition. This isn't the norm with the service, as all items go through quality checks before shipment. When it does happen, we appreciate customers letting us know so we can check what went wrong and sort it out ASAP.
It looks like we missed the mark this time, though! If there's anything we can do to make things right, please feel free to email us at hi@letote.com and refer to this feedback. We'd love to look into it for you.
Women's New Best Friend, Le Tote
Le Tote is a brilliant concept for busy women who don't have time to go shopping or don't enjoy it. Renting clothes infuses new looks into your wardrobe, keeping things fresh. Le Tote has great brands, the website is easy to navigate and they've made the 'return and get your new box' so easy. How many of us go the store, buy one dress for $75, wear it once, then it disappears in the closet? For that price, you can get several new looks each month, blend them into your existing wardrobe and keep things new and fresh. I'm a new customer, but a few months in, finding that I have not gone clothes shopping once either in-store or online, so its also a big savings.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Mary! Thanks for such an insightful feedback! Helping you keep your wardrobe fresh and fun is our ultimate mission so we're glad the concept is working out great for you. Please don't hesitate to share if you had any other feedback or suggestion on how we can improve the service for you and others. Thanks again, and have a great day!
Love it so far!
Great selection. High quality items. Great customer service support. I don't have a compliant yet.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Christie! Thanks for your feedback and we're glad to hear you're enjoying the service thus far. Please don't hesitate to share if you had any suggestion or idea on how we can improve the service for you. Stay fab!
Great concept
Customer service is great. Great concept. Really hard to get a good customized tote unless you are familiar with labels. Also super expensive if you purchase feom the tote if you take into consideration the cost of the rent.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Sandra! Thanks for your feedback! A pro-tip to receive pieces that work best for you: sort selections by occasion or “rating" during Tote Swap. Highly rated items tend to have that high-quality look and feel you'd feel fantastic in, like Vince Camuto, BCBGeneration, Free People, Sanctuary and Splendid.
We appreciate your feedback on the pricing. Please feel free to share if you had any other feedback or idea on how we can improve the service for you. Have a good day!
Love this service!!
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Jennifer! We're happy to hear you're loving your Le Tote experience! Please feel free to reach out if there's anything we can help you with. Have a great day!
I’ve absolutely loved my experience…
I’ve absolutely loved my experience with Le Tote! Such a great way to try new clothes I wouldn’t necessarily buy for myself! And the clothes are so beautiful and such high quality for the very reasonable price every month! Have gotten so many compliments:)
November 2, 2018
Unprompted review
Reply from Le Tote
Hi Leah! We appreciate you letting us know how your experience has been and we can't wait to keep wowing you on your next totes and interaction with us. Thanks for your feedback and stay fab!
Love Le Tote!!
Love Le Tote! I feel like I always have something new to wear and I'm not creating a huge closet of wasted clothes. I love trying new styles without having to purchase them. There is a wide variety of clothes so I can rent items for work or the weekend.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Jenn! Thanks for such great feedback! We're glad to hear you're enjoying the service. Please don't hesitate to reach out if there's anything we can help you with - we're happy to help!
Choices are awful and quality of…
Choices are awful and quality of clothing is awful. I’m going to cancel
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Erin! Thanks for bringing this to our attention and we're sorry to hear tote pieces were sent your way in less than acceptable condition. This isn't the norm with the service, as all items go through quality checks before shipment. When it does happen, we appreciate customers letting us know so we can check what went wrong and sort it out ASAP.
Please feel free to send us an email at hi@letote.com and refer to this review - we'd love to make things right! Thanks again, and have a good day!
decent clothes good customer service
decent clothes, no fuss, but would rather pay a touch less for the service, maybe closer to $75 per month. this service, unfortunately, will be the first to go if I have a money issue in the future.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Tricia! We're happy to hear you're enjoying the service! Feel free to email us at hi@letote.com - we'd love to discuss all your other options in the event you feel the need to discontinue. We appreciate your feedback and have a great day!
I love it, though it needs a few tweaks.
I love being able to rent clothes, it’s fantastic! I also love that Le Tote takes care of laundering everything. Shipping is also super fast.
Would love to be able to schedule a pickup with USPS to return clothes; sometimes getting to the post office can take a few days. Would appreciate more filter options when browsing through clothes. It would be nice to be able to swap items in and out without having to go to the swap page.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Relle! Thanks for your feedback! We're glad you're enjoying the service and look forward to providing you with the same, if not better, level of service. We've also recently updated the app and the site and added more filters so it's way easier to pick pieces while in Tote Swap.
Thanks again for your feedback and have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.