I have used Le Tote on and off for years, and always loved the service. I've even referred multiple friends. However, back in October, I started having issues where I wasn't recieving totes for weeks,... See more
Le Tote
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See what reviewers are saying
As many others have said, Le Tote used to be a real company but now it's a complete sham. I reached out multiple times via online chat, multiple emails and calls to their disconnected phone lines...... See more
Echoing the complaints of previous reviewers, I experienced the same issue. I contacted Le Tote several times via email to cancel my subscription and they have not responded. They continue to fraudule... See more
I use to love Le Tote, like others have mentioned it was a great service not that long ago, but now I'm really upset that there is no communication with ANYONE from the company. I filled out a complai... See more
Company details
Information provided by various external sources
Le Tote is an amazing service giving you access to an endless closet of clothing and accessories each month. Wear everything. Send it back. And repeat!
Contact info
3130 20th Street, 94110, San Francisco, United States
- (844) 899-8683
- hi@letote.com
- letote.com
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Excellent quality
Excellent quality, great value, always prompt delivery and great customer service!!! Absolutely love LeTote
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Ashley! This is such great feedback - thank you! Our teams work hard to make sure each tote and interaction with us is a fantastic experience for you so we're happy to hear it's reflected in your experience. Feel free to email us at hi@letote.com if there's anything we can help with. Thanks again, and stay fab!
I love having extra items in my closest…
I love having extra items in my closest and the price is reasonable! A couple of items were tight across the shoulders but everything else fit perfectly!
November 2, 2018
Unprompted review
Reply from Le Tote
Thank you for sharing this wonderful feedback, Twana! We are so glad to hear that you love the service.
We'd love it if you can take time to rate the fit of the items in your tote. That way, the information stays in our system and we can reference it before styling each of your totes. The more information we have, the better your totes will be!
Enjoying my membership
I have only received two boxes. The first one the clothing was too small. I advised LeTote and the clothing in the second box fit very well. I enjoyed the pieces that were sent. I purchased 2-3 pieces. The only negative is I had expected the pieces to be of higher quality. However, I enjoy getting statement pieces that I probably would not have purchased. I can wear them a few times and send them home. The jewelry that was sent was very appropriate for the clothing and I found myself wearing and enjoying the jewelry. All in all - it has been a great experience.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Linda! Thanks for your feedback and we're glad you're enjoying the service! We can't wait to provide the same, if not better, experience for you. To receive pieces that work best for you, we recommend sorting selections by occasion or “rating" during Tote Swap. Highly rated items tend to have that high-quality look and feel you’re looking for.
Thanks again, and please enjoy the rest of our day!
Hard to find items in my style
Hard to find items in my style, BUT, kept two!
November 2, 2018
Unprompted review
Reply from Le Tote
Thank you for sharing your feedback, Sally. I'm so sorry to hear that you're having a hard time finding items that match your style.
We usually recommend that members should at least add 80 styles that they like in their closet to increase the chances of receiving the styles they prefer. Adding more items to your Favorites increases the chance of getting the styles you like!
Also, to get items that match your personal style, I recommend doing the following;
-Rate your totes for and style and fit. This is the best way for us to track what worked and what didn't!
-Hand-pick each item in your tote with our customization feature, Tote Swap.
-Always keep your Favorites fresh - check out our weekly New Arrivals!
Clothing is worn and faded....
November 2, 2018
Unprompted review
Reply from Le Tote
Hi Tiffany! Thank you for bringing this to our attention and I am so sorry to hear that you were not able to fully enjoy the tote you received. Please know that this is not the norm of our service. All our items go through two Quality Checks before shipment, so I’m surprised and disappointed that any items were shipped in this condition.
We'd really appreciate if you can send us an email and refer to this review. We'd love to make it up with you!
Fun and easy way to try new clothes
It is so fun getting my tote in the mail each month. I like that they recommend items to me, but I can also switch them out to something I prefer more. I wish they had a little better selection, sometimes I see something I like but only have the option to purchase it, not put it in my tote. Otherwise, it's easy to use and I have really enjoyed it.
November 2, 2018
Unprompted review
Reply from Le Tote
Thank you for sharing your feedback with the service, Nicole! The team is very pleased to know that you're loving your experience.
We also understand your sentiment about some items that are only available to purchase and not for tote swap. Those items shown during tote swap are items that are available to ship out anytime you finalize your tote. No worries, we have extended your customization time up to 7 days so you have ample time to swap things out!
Now I always have something new to wear…
Now I always have something new to wear that I love and I never need to go shopping to get it - this is a true game changer and I couldn't be happier
November 2, 2018
Unprompted review
Reply from Le Tote
Thank you for sharing this wonderful feedback, Keli! We are so thrilled to hear that you are happy with your membership. Your satisfaction is a great compliment to us!
While I had a relatively positive…
While I had a relatively positive experience, there were some things that disappointed me about le tote. The sizing was not always accurate, and I was stuck with several items that did not fit for the whole month, which was a waste. Also- I found that the selections were often not as great as some of the featured styles highlighted in email teasers.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi Sarah! Thank you for taking the time to share this with us. I am so sorry to hear that you were not able to fully enjoy the totes you received from us. The best way to let us know that something didn't fit or work for you is to rate the item on your Totes page. From there, the information stays in our system and we can reference it before styling each of your totes.
Also, we will make sure to forward your feedback regarding our selection to our Merchandise team. Please do send us an email at hi@letote.com and refer to this review. We'd love to make it up with you!
Great option
Great option! Super selection, returns are easy, good prices to buy and no washing - just wear and return!
November 2, 2018
Unprompted review
Reply from Le Tote
Hi Susan. Thank you so much for this wonderful feedback. The team is very pleased to know that you are enjoying your membership.
Your satisfaction is a great compliment for us. Have a great day!
I love my totes from Le Tote
I love my totes from Le Tote. I love the option to add looks to my favorites throughout the month and the flexibility to swap any looks before they are sent to me.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi Erica, thank you for sharing this feedback. We are so thrilled to know that you are enjoying the service. We're so happy to be part of making your every day great!
User friendliness
The exchanging parts of your tote is awkward and the reviewing materials portion takes a lot of clicks to get through. Finally, I’d like having a way to favorite clothes I’ve worn and have them in a separate list.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Jan! Thanks for your feedback about the accessibility of our site pages. We're always working on improving user experience for both our app and the site so please know your detailed feedback is definitely appreciated. We;ll be sure to take your feature request into consideration when revisiting updates in the future.
Thanks again, and feel free to share if you had any other suggestion on how to improve the Le Tote experience for you. Have a great day!
One shirt was dirty
One shirt was dirty. One of the skirts I got was very cheap looking- it looked much nicer online. Another top was way too big.
November 2, 2018
Unprompted review
Reply from Le Tote
Thank you so much for informing us about this incident, Tatyana. I want to personally apologize for your recent experience., and we'd love to make it up to you! We would appreciate if you can send us an email at hi@letote.com and feel free to mention this review. Have a great day!
I wouldn't recommend to others
I wouldn't recommend to others. I have been a size 4 my whole life, after I turned 40 I gained some serious weight so I am about a size 10 now. Not excited about the weight gain, but I am not dead. Most of the clothes I have gotten look like something an 80 year old woman would wear, not a business owner in her mid-40s that usually shops at Nordstrom or Banana Republic. Also they have a weird smell that my kids have commented on. I loved the idea of these clothes delivering each month so I could try things that were maybe outside my usual but so far I have found 1 dress, 1 pair of pants, and a pair of earrings that I would wear on purpose in 4 months were of outfits.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Heather! Thanks for your feedback and we're sorry to hear you aren't loving our selection. To receive pieces that work best for you, we recommend sorting selections by occasion or “rating" during Tote Swap. Highly rated items tend to have that high-quality look and feel you’re looking for.
Our Merch Team also uses customer ratings when deciding what new styles to buy every season, so thank you for letting us know that these looks weren't right for you.
We appreciate you letting us know. Have a great day!
Fabric an issue
The selection is limited and the window is small for review. Haven’t wanted to keep any of the clothes yet.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Joco! Thanks for letting us know how your experience has been. To receive pieces that work best for you, we recommend sorting selections by occasion or “rating" during Tote Swap. Highly rated items tend to have that high-quality look and feel you’re looking for. We also updated the timeframe to swap from 48 hours to 7 days so you have more time to check pieces out and pick stuff you'd like to wear!
We appreciate your feedback. Have a great day!
Love/Hate
There's a lot to like about Le Tote. It's fair to say that I love 7 of the 8 items I select every month, and I'm always surprised at how inexpensive it would be to keep some of the clothes in my totes. I like the emails, style shares and social media content -- it's good inspiration for what I might pick next. And I like to use my tote as a way to push my style boundaries and lift up what I already have.
There are some major hiccups, though.
First, the pre-selected items in my tote are always bad. I have never kept more than 1-2 items and am often scratching my head about how wrong they could get it given how much information they have about my likes, dislikes, etc. The inappropriateness of the seasonality of the clothes is baffling too -- that's the whole point of providing our region/address, right? So ... maybe not sleeveless crop tops in October in Boston?
Second, when you do go in to choose clothes that you'd rather have, selection can be downright abysmal. You can look again the next day, but you're losing a day you pay for for that month. That's not really fair.
And what has irritated me enough to nearly call it quits, and will probably be the eventual reason I unsubscribe, is that occasionally an item you finalize in your tote can't be shipped because of quality issues -- not a problem, and I appreciate the quality check, but they always replace it with just some random item and promise you an extra piece next month. That's inadequate. At least choose from one of the hundreds of items I've already said I love, or better yet, send me three options to quickly choose from (AND promise me an extra item next month). Management doesn't realize that the item that got pulled could've been selected for a special or specific event and that they've left their member in the lurch.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Michelle! Thanks for letting us know how your experience has been, and we're sorry to hear it hasn't been as positive as we'd hope it'd be.
We style your totes based on your Favorites and our algorithm is designed to make better choices with each tote we send your way. While we do have a weather predictor for each of our members that takes the temperature of your area into account when your tote is first styled, there are a couple of things that can affect what pieces we send your way. When you go in to customize your tote, we show you every item that is available at that time. From there, you can filter based on weather type, garment type, color and occasion. Doing seasonal clothing in your Favorites and Style Profile aka swapping sleeveless tops with comfy sweaters, etc.
We absolutely appreciate your feedback on our swap policy when something in your tote fails quality check. We'll be sure to take this into account when revisiting this process w/ our warehouse team. Please feel free to send us an email at hi@letote.com & refer to this review if there's something we can do make things right. Thanks and have a great day!
Overall I would recommend this service
I really like this idea for trying and buying clothes! I get bored of my clothes frequently so this is a great option for me! The only thing I would like to see would be shoes added to the options, however I understand shoes are more difficult to keep looking new. Overall I would recommend this service!
November 2, 2018
Unprompted review
Reply from Le Tote
Thank you for sharing your feedback, Ashley! We are so glad to hear that you are enjoying the service. As of the moment, we do not have any definite plans to offer shoes as a part of our service. But no worries, we'll make sure to forward your interest to our Head of Operations.
Have a great day!
Clothes didn’t fit
First round of clothing, half the items didn’t fit. Ordered 5 shirts. 2 fit great, 3 were too small. Still had to pay full price. No offer of refund or replacement. Not going to pay this much for clothes that may or may not fit. I’m sure there’s a learning curve to sizing, but I’m not going to pay while they figure it out.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi Lindsay! Thank you for taking the time to share your feedback with us. I'm so sorry to hear about your experience. We'd love to make it up to you. We'd appreciate if you can send us an email at hi@letote.com and mention this review. Looking forward to hearing back from you soon!
LOVE IT!
I absolutely love the clothing I’m getting. And I love that I’m getting different clothing every month. I love the styles they have, it allows me to try the style that I may not normally wear and see how it fits and looks. The accessories are beautiful. As a working professional, I love the variety without filling up my closet. Packing is also done beautifully , carefully wrapped and shipped with care.
Maybe the only con side would be the clothing size might not be available at that but you can swamp it out and get something else instead.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi there! We are so glad to hear that you are loving your subscription. We're so happy to be part of making your every day great!
I’ve loved having the pieces from Le Tote
I’ve loved having the pieces from Le Tote as part of my maternity closet! The revolving pieces were always trendy and comfortable at an affordable price.
November 2, 2018
Unprompted review
Reply from Le Tote
Thank you for taking the time to share your feedback, Giselle! We are so glad to know that you are enjoying your membership with us during your pregnancy.
If there is anything we can do to help you out in the future, please don't hesitate to let us know. Have a great day!
Meh...
It’s hard to get the clothes you actually want/put in your closet, and difficult to navigate certain things on the site, like cancelling your subscription.
November 2, 2018
Unprompted review
Reply from Le Tote
Hi, Elizabeth! Thanks for your feedback and we're sorry you're having a hard time finding pieces you love. When this happens, we always recommend stepping away for a few hours as our inventory is constantly updating, and items from your Favorites could be added from 1 hour to the next.
We appreciate the feedback about the cancel process on the site. We ask customers to email us at hi@letote.com, chat with us or call us so we can better assist them when they wish to close their accounts.
Please feel free to let us know via email if there's anything we can do to turn things around. Have a great day!
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