Le Tote 

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See what reviewers are saying

Rated 1 out of 5 stars

I have used Le Tote on and off for years, and always loved the service. I've even referred multiple friends. However, back in October, I started having issues where I wasn't recieving totes for weeks,... See more

Rated 1 out of 5 stars

As many others have said, Le Tote used to be a real company but now it's a complete sham. I reached out multiple times via online chat, multiple emails and calls to their disconnected phone lines...... See more

Rated 1 out of 5 stars

Echoing the complaints of previous reviewers, I experienced the same issue. I contacted Le Tote several times via email to cancel my subscription and they have not responded. They continue to fraudule... See more

Rated 1 out of 5 stars

I use to love Le Tote, like others have mentioned it was a great service not that long ago, but now I'm really upset that there is no communication with ANYONE from the company. I filled out a complai... See more

Company details

  1. Women's Clothing Store
  2. Evening Dress Rental Service
  3. Fashion Accessories Store
  4. Work Clothes Store

Information provided by various external sources

Le Tote is an amazing service giving you access to an endless closet of clothing and accessories each month. Wear everything. Send it back. And repeat!


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not a lot of good maternity options

Not a lot of good maternity options. Alot of the pieces are out of style or less sophisticated than I was hoping to find.

November 2, 2018
Unprompted review
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Reply from Le Tote

Hi Rachel. Thank you so much for taking the time to provide your feedback. I am so sorry to hear that you aren't finding a lot of maternity options from our inventory.

To get items that match your personal style, I recommend doing the following;

-Rate your totes for and style and fit. This is the best way for us to track what worked and what didn't!
-Hand-pick each item in your tote with our customization feature, Tote Swap.
-Always keep your Favorites fresh - check out our weekly New Arrivals!

The longer you use our service, the better we are at suggesting pieces you’ll enjoy! And, our Merch Department definitely wants to make sure that we make up for what we are lacking in. We are in the process of bringing in exciting new brands and styles very soon, so please keep an eye out!

Rated 1 out of 5 stars

Scammers and do not care about their customers.

The post office office lost my returned tote. Now they are charging me $400.00 for the merchandise I returned promptly. I am disgusted by their lack of customer service as they do not care about the lifetime value of their customers. I would have recommended this company if they would have tried to help me, but instead I will make sure that everyone I know and everyone they know hears about this and NEVER uses this company for anything. Complete scammers.

October 8, 2018
Unprompted review
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Reply from Le Tote

Hi Monica! We took a peek and it looks like our Customer Service team is currently looking into this issue. Please be assured that we are continuously monitoring your returned tote and will process the refund once it's back to our facility. We sincerely apolozgize for this incident and we will appreciate you extending your patience as we are resolving this.

Rated 5 out of 5 stars

One of the Best Companies I Have Used!

This service is incredible and the only one I know like it. And they do a phenomenal job! I love Le Tote! Make sure you understand how the service works. They complaints I have heard were from people who didn't understand the process. The only time I had an issue, not even any fault of Le Tote - dang post office, they fixed it right away with one email. I recommend this service to any one who will listen.
I save so much money not shopping for new clothes and my closet is finally happy that its not overflowing.

October 3, 2018
Unprompted review
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Reply from Le Tote

Thank you so much for this wonderful feedback, Eden! The team is very glad to know that you are loving your experience with the service so far. Your satisfaction is a great compliment to us!

Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. Though the people in customer support have been very friendly, I’m afraid the product is poor and the incompetence every step of the way has been a two month+ exercise in dealing with customer support for something that should have been VERY simple to correct.

I canceled my tote the same hour I placed the order because when it came time to pick out items, I realized none of them were my style. This was back two months ago.

I cancelled my order and received confirmation from a customer support person.

Then, this person independently and without my consent decided to send me a tote even though I explicitly said I didn’t want one and that I wanted my account cancelled.

I was traveling for work and when I came home a few weeks later I had a package from Le tote waiting for me. I called and emailed again last week and repeated that I didn’t want any items and I wanted my account cancelled.

I put the contents of the package in a bag and at great inconvenience found a post office box to drop them off in. I am a very busy person and I don’t have time for this, let alone all the emails and calls required to get le tote to stop charging me for things and sending me things. There is no telephone number listed on th site but because I had a charge that was refunded I had the phone number on my bank statement. Again, a trying experience.

Today I got an email saying I purchased a bracelet by default, I assume?? No. No no no no. I sent everything back in the bag required unopened and unworn.

My situation is still unresolved. Engage with this company at great risk of having massive amounts of time wasted. :/

Le Tote, this could have been a very simple fix. Now, in addition to losing my business your activities warrant outside intervention. Please resolve this so I can move on.

July 3, 2018
Unprompted review
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Reply from Le Tote

Thank you for taking the time to provide your feedback, Nicole. We are so sorry to hear about the poor experience you had with the service. We will be forwarded to our Head of Operations so they can further investigate. Please be assured that we will take proper action to resolve this issue!

Rated 5 out of 5 stars

Satisfied Le Toter of three years

I have personally had a stellar experience with Le Tote since day one. I get a kick of confidence when I'm wearing something new and Le Tote has allowed me to update my closet and style in a seamless and budget-friendly way. Customer support is always prompt and friendly. Very pleased!

October 31, 2017
Unprompted review
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Reply from Le Tote

Hi Liz! Thank you so much for your wonderful feedback. We are so glad to know that our service works well with you, and you are pleased with the experience you have with us so far. Your satisfaction is a great compliment for us!

Rated 5 out of 5 stars

Great choices and customer service

They have so many options and sizes. Everything ships quickly and customer service is beyond amazing and helpful.

October 27, 2017
Unprompted review
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Reply from Le Tote

Hi Elizabeth! Thank you so much for giving us a perfect score. We are so happy to know that you are enjoying your membership with us. Our Customer Care team was very pleased to know that you are satisfied with the support you got from them.

Have a great weekend!

Rated 4 out of 5 stars

Game Changer To My Wardrobe

Le Tote has been a game changer to my wardrobe and the way I buy clothes. It's always so exciting to see the Le Tote box on my porch. The selection has evolved since I joined. I will say spring/summer choices are better than what I've seen so far for fall/winter. Hoping that continues to get better! I would also like to see more brands introduced. I like a more bohemian look and there's a few pieces but more would be great! Jewelry, handbags and scarves are always fun and unique. Customer service is always quick to answer. I've had a few issues but they've resolved them quickly. I would highly recommend Le Tote!

October 25, 2017
Unprompted review
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Reply from Le Tote

Thank you so much for your wonderful feedback, Haley! We are so thrilled to know that you are enjoying your membership with us. Our Customer Care team are very pleased to know that they were able to provide the support you need.

Additionally, we are in the process of bringing in new brands and some new styles with existing brands that should be available in the upcoming months!

Rated 5 out of 5 stars

I absolutely love Le tote

I absolutely love Le tote. It keeps my closet fresh without breaking the bank. Plus I can try out new trendy items without having to purchase them first.

October 25, 2017
Unprompted review
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Reply from Le Tote

Hi Kim! Thank you so much for taking the time to provide your feedback with us. We are so glad to know that you love our service. Your satisfaction is a great compliment for us!

Rated 5 out of 5 stars

I love this service!

Beautiful, fun clothes as frequently as I want, to wear as often as I want, and essentially no issues with the service.
My only wish is that I could be more specific on the review of individual clothing, to help Le Tote better tailor my closet, and better manage the clothing.
Your customer service people are terrific!!!

October 25, 2017
Unprompted review
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Reply from Le Tote

Hi Laura! Thank you so much for your wonderful feedback. We are so glad to know that you are loving the service. Our Customer Care team are very pleased hearing your comment about them.

We'Il be happy to take note and pass your feedback on how to rate the items in your tote along to our Head of Operations!

Rated 5 out of 5 stars

I love Le Tote

I love Le Tote, even if I have an issue with any of the clothing, the Le Tote staff are great to deal with. I love the variety of clothing and it has given me the opportunity to try styles that I normally wouldn't want to buy, but found that I love.

October 25, 2017
Unprompted review
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Reply from Le Tote

Hi Tara! Thank you so much for your feedback. We are so glad to know that you love the service. We really appreciate your comment regarding our Customer Service and the variety of styles we carry. Your satisfaction is a great compliment for us!

Rated 5 out of 5 stars

I’ve really enjoyed Le Tote and the …

I’ve really enjoyed Le Tote and the clothes I get actually take me out of my usual things I buy. I typically receive items I probably wouldn’t have even looked at in a store.

October 25, 2017
Unprompted review
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Reply from Le Tote

Thank you for your feedback, Jennifer! We are so happy to know that you are enjoying your membership with us. Your satisfaction is a great compliment for us!

Rated 4 out of 5 stars

New clothes and great customer service

I am pushed out of my comfort zone to try new styles and I get ideas for outfits that I wouldn’t normally explore. But I don’t like that not all of my closet favorites are available when I want to exchange my tote. Plus the shipment takes 2-3 days after my tote is finalized so I have to take extra time to plan my outfits accordingly. This makes me feel like I’m not getting my full money’s woth at times. Customer service is absolutely top notch though and anytime I’ve had to call or email they have been very helpful and responsive.

October 25, 2017
Unprompted review
Le Tote logo

Reply from Le Tote

Thank you so much for sharing your feedback with us. We really appreciate your comment on how the service works with you. Our Customer Care team are very pleased to know that they were able to provide the support you need every time you contact them.

Please be assured that we will pass your feedback regarding our inventory and the turnaround time to our Head of Operations!

Rated 4 out of 5 stars

Le Tote has been really fun to try out …

Le Tote has been really fun to try out and find new pieces without the commitment to buy them. For me the subscription has been great especially when dressing for certain occasions or a week of business meetings. The best part is there is not time limit you can keep items as long as you want and then return. You do have to return one tote at the same time but you get another one just as quick. If there is something you really like chances are you can get it again if you're not ready to buy it. The only negative is I wish you could leave more detailed notes when reviewing clothing sizing rather than too tight, too loose etc. Sometimes its both haha.

October 25, 2017
Unprompted review
Le Tote logo

Reply from Le Tote

Hi Jessica! Thank you so much for taking the time to share your feedback with us. We are so glad to know that our service works well with you. We'll be happy to take note of your comment on how to rate the items in your tote in order for us to continuously improve our service!

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care. Each time I have had a problem, it was handled in a very professional manner. Clothes have come to me in excellent condition. Very pleased with the whole experience.

October 25, 2017
Unprompted review
Le Tote logo

Reply from Le Tote

Thank you so much for your feedback, Pam! We are so happy to know that you are very pleased with the service. We really appreciate your comment regarding our Customer Care service and the quality of items we are sending you. Your satisfaction is a great compliment for us!

Rated 5 out of 5 stars

I really love Le Tote

I really love Le Tote. The clothes are on trend and good quality. I love being able to have new clothes constantly revolving in and out of my closet.

October 24, 2017
Unprompted review
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Reply from Le Tote

Thank you so much for your feedback, Trieva! We are very pleased to know that you love our service. Your satisfaction is a great compliment for us!

Rated 5 out of 5 stars

The highlight of my month!!!!

Love love love getting my Le Tote!!! Exchange often and you get a brand new wardrobe every couple of weeks!! Awesome!!!

October 24, 2017
Unprompted review
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Reply from Le Tote

Hi Misty! Thank you for sharing your feedback. We are so glad to hear that you love the service we are offering. We're so happy to be part of making your every day great!

Rated 5 out of 5 stars

A great experience

A great experience. When you like to always have something different to wear and have the chance to keep what you love! This is great! Customer service has also been fantastic!

October 24, 2017
Unprompted review
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Reply from Le Tote

Hi Danielle! Thank you for taking the time to provide your feedback. We are so happy to know that the service works well with you. We really appreciate your comment regarding our Customer service. Your satisfaction is a great compliment for us!

Rated 3 out of 5 stars

letote got me excited to run to the mail box…

letote got me excited to run to the mail box most days but the pricing of the items seems extremely high. often the items don't fit properly which proves to be a waste of time

October 24, 2017
Unprompted review
Le Tote logo

Reply from Le Tote

Hi Jessica! Thank you so much for taking the time to provide your feedback. We'll be happy to take note of your feedback in order to continuously improve our service.

However, we also have an awesome referral bonus, where you can refer friends and redeem unlimited credit towards your purchases. When you give a Free tote, you'll get $25 purchase credit which you can use to purchase any item from your tote!

Rated 5 out of 5 stars

LOVE this service!

Le Tote has been amazing! My work requires me to be constantly presenting to groups of people. I don't want to wear the same things - but also don't want a closet full of clothes! I really appreciate the ability to keep my wardrobe fresh and interesting, wearing quality designers - for an extremely reasonable monthly cost.

October 24, 2017
Unprompted review
Le Tote logo

Reply from Le Tote

Hi Mia! Thank you so much for your wonderful feedback. We are so happy to know that our service meets your needs. Your satisfaction is a great compliment for us!

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