I have used Le Tote on and off for years, and always loved the service. I've even referred multiple friends. However, back in October, I started having issues where I wasn't recieving totes for weeks,... See more
Le Tote
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See what reviewers are saying
As many others have said, Le Tote used to be a real company but now it's a complete sham. I reached out multiple times via online chat, multiple emails and calls to their disconnected phone lines...... See more
Echoing the complaints of previous reviewers, I experienced the same issue. I contacted Le Tote several times via email to cancel my subscription and they have not responded. They continue to fraudule... See more
I use to love Le Tote, like others have mentioned it was a great service not that long ago, but now I'm really upset that there is no communication with ANYONE from the company. I filled out a complai... See more
Company details
Information provided by various external sources
Le Tote is an amazing service giving you access to an endless closet of clothing and accessories each month. Wear everything. Send it back. And repeat!
Contact info
3130 20th Street, 94110, San Francisco, United States
- (844) 899-8683
- hi@letote.com
- letote.com
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I tell all of my friends about LeTote
I tell all of my friends about LeTote! They have amazing customer service and a great selection of clothing and accessories!
October 24, 2017
Unprompted review
Reply from Le Tote
Thank you so much for your feedback, Leah! We are so glad to hear that you are enjoying your membership and thank you for sharing it with your friends. Your satisfaction is a great compliment for us!
I look forward to every single Tote
I look forward to every single Tote! I am often asked about my outfits and I always boast about Le Tote!
October 24, 2017
Unprompted review
Reply from Le Tote
Hi Erin! Thank you so much for your feedback. We are so happy to hear that you are enjoying your membership with us. We hope that you love your next coming totes!
This is my absolute favorite monthly …
This is my absolute favorite monthly service/company I've ever subscribed to. I feel so special every single time a new tote arrives! Thanks for incredible service!
October 24, 2017
Unprompted review
Reply from Le Tote
Hi Shelly! Thank you so much for taking the time to share your wonderful feedback with us. We are so happy to know that we were able to make you feel special with our service. Your satisfaction is a great compliment for us!
I love getting new clothes every week …
I love getting new clothes every week or so! I always get to try the latest styles without having to commit but if I love a piece I can keep it. I think I'm even saving money since I don't feel like I have to go shopping to get something new.
October 24, 2017
Unprompted review
Reply from Le Tote
Hi Sheri! Thank you for taking the time to share your feedback with us. We are so glad to know that the service works well with you. We're so happy to be part of making your every week great!
Love the clothes, but turnaround has slowed
I've been a user for about six months, and I really love the clothes! It's great to have new things to wear. However, I have noticed in the last month that there has been a big advertising push, and during that time my turnaround from mailing my worn tote to receiving my new tote has slowed by 1-2 days, and that results in fewer totes per month for me.
October 24, 2017
Unprompted review
Reply from Le Tote
Hi there! Thank you for taking the time to provide your feedback. We would like to personally apologize for this inconvenience. We really appreciate your feedback regarding our turnaround time. We'll make sure that our Head of Operations is aware of this issue so they can take further action.
If you feel that your next tote is taking too long to arrive, please feel free to give us a call or send us an email at hi@letote.com!
It's wonderful to have new clothes and …
It's wonderful to have new clothes and styles to try out. I've expanded my wardrobe into things I never thought I could wear. Returning the items is super easy. I like being able to purchase both from my shipment and from the online site at a discount. The clothes can sometimes look a bit worn though, I think they should rotate the stock more frequently. Otherwise I have no complaints.
October 24, 2017
Unprompted review
Love this concept however I rarely have …
Love this concept however I rarely have any clothing items available from my large closet in which to choose. The lack of availability has me seriously considering stopping the service. I think the turn around is pretty good considering I am across the country and the condition of the clothes and jewelry is usually excellent. Love the option to buy.
October 24, 2017
Unprompted review
Reply from Le Tote
Hi Jenny! Thank you so much for sharing your feedback with us. We are so glad to hear that you love our concept.
We recommend that members should at least have 80 styles that they like in their closet to increase the chances of receiving the styles they prefer. We will prioritize the styles in your closet if they are available but we do not guarantee to send the items only due to the rotating nature of our inventory.
Do you customize your tote all at once? Our available inventory is constantly updating so what we've found really work for customers is when you initially style your tote, go ahead and swap in the items you like better than what was originally styled. If the style you want is unavailable, wait a few hours and sign in again to completely finalize your tote.
I love everything about LeTote.
I love the concept, quality, and customer service. Exemplary.
October 24, 2017
Unprompted review
The staff at Le Tote have always been …
The staff at Le Tote have always been quick to respond, helpful and super easy to contact. Getting their totes is like Christmas all year round. They have substantially increased my wardrobe and it's just plain fun to pick clothing and accessories on their website! Then, voila! It is delivered to your door for as long as you like.
October 24, 2017
Unprompted review
Reply from Le Tote
Thank you so much for your wonderful feedback, April! We are so glad to hear that you are enjoying the service. Our Customer Care team are so pleased to know that you were satisfied with the service they have provided you. Your satisfaction is a great compliment for us!
This service is the best
This service is the best - new trendy outfits for me to wear a few times without filling up my closet with excess merchandise. And - if I ilke something a lot I can always choose to buy it.
October 22, 2017
Unprompted review
Reply from Le Tote
Hi Sherri! Thank you so much for your wonderful feedback. We are so glad to know that the service works well with you. Your satisfaction is a great compliment for us!
Le Tote has the best customer service …
Le Tote has the best customer service and turnaround time. If you return your Tote on Thursday for example, more often than not, you’ll have a new tote on Tuesday. No other service offers this. They also give away credit for the slightest mistakes they make. Awesome. I’m hoping that they will continue to offer classic customers better fabrics and quality clothing for professionals.
October 22, 2017
Unprompted review
Reply from Le Tote
Hi Angela! Thank you for taking the time to provide your feedback. We really appreciate your comment regarding our Customer Service and turnaround time. We'Il be happy to take note of your feedback regarding the quality and inventory of our items!
Life changing to say the least!
Best idea ever. Most practical and fun app. Life changing. I tell everyone I know.
October 20, 2017
Unprompted review
Reply from Le Tote
Thank you for taking the time to provide your feedback, Laura! We are so glad to hear that you are loving the service. We're so happy to be part of making your every day great!
This has been so convenient for me!
This has been so convenient for me in terms of finding trendy maternity clothes that actually fit better than the big box retail stores. I love having something new to wear.
October 20, 2017
Unprompted review
Reply from Le Tote
Hi Yen! Thank you for your feedback. We are so glad to know that the service works well with you. Your satisfaction is a great compliment for us!
I LOVE LeTote!!
I have been a member of LeTote for almost 3 years now and cannot recommend it enough. Over the last few years, the company has improved with super fast shipping and tracking, and a great app that makes rating and picking new totes seamless. It is my favorite part of my week receiving my tote! I use it for work wardrobe and average at least 10-12 "new" outfits a month. For the price, you can't beat it. Also if I did ever have an issue, customer service is EXCELLENT. I have no complaints!!
October 19, 2017
Unprompted review
Reply from Le Tote
Hi Kel! Thank you so much for your wonderful feedback. We are so glad to hear that you've been with us for a couple of years now. We really appreciate your comment about the service. We're so happy to be part of making your every week great!
Le tote keeps me updated on the latest …
Le tote keeps me updated on the latest style.
They listen to my appetite style. I like
that Le Tote listens to my suggestions. It's
Le Tote Time for any occasion.
October 19, 2017
Unprompted review
Reply from Le Tote
Hi Maria! Thank you so much for your feedback. We are so glad to know that the service works well with you. Your satisfaction is a great compliment for us!
Love Le Tote
Love Le Tote - Great customer service and good advice on clothing and accessories!
October 18, 2017
Unprompted review
Reply from Le Tote
Thank you so much for your feedback! We are so happy to know that you love the service. Your satisfaction is a great compliment for us!
Love Le Tote!
I have been a Le Tote fan for over a year now and I am in LOVE. The clothes are gorgeous, fun, and unique. There is a wide variety to choose from and they all fit great. The accessories are beautiful and compliment the outfits well. Having a new outfit every week makes me the most complimented in the office! Also, it cuts way down on my laundry! I also love the clearance sales they periodically offer to ensure I can own the pieces I love! Thanks, Le Tote!
October 18, 2017
Unprompted review
Reply from Le Tote
Hi Hillaree! Thank you for your wonderful feedback. We are so glad to know that you've been with us for quite a while now and that our items fit right to you.
We'd love to see how our items look on you. If you'd like, you can upload style shares from the Desktop site or from the app.
Once you have rated the fit and style of an item on Desktop or the App, there will be a camera icon next to the item. Select that, upload your desired image, and voila! The image will be viewable by other members in tote swap and on the site.
Fast turn around when you send the …
Fast turn around when you send the items back. Feels like Christmas every time a box arrives! Things don't always fit perfectly but this helps me find out what styles and cuts work for my body type for next time.
October 18, 2017
Unprompted review
Reply from Le Tote
Hi Kristen! Thank you for sharing your feedback with us. We are so glad to know that you are enjoying the service. Your satisfaction is a great compliment for us!
Great customer service.
October 18, 2017
Unprompted review
Reply from Le Tote
Hi April! Thank you so much for your comment about our Customer Service. Your satisfaction is a great compliment for us!
I adore this company
I adore this company. It’s such a treat when my box arrives... Le Tote has exceptional customer service as well. I have never been in contact with a better customer care agent in my life... I would reccomend Le Tote to anyone and I do.
Thank you for being a great company A+
October 18, 2017
Unprompted review
Reply from Le Tote
Hi Deb! Thank you so much for this wonderful feedback. We are so happy to know that you are enjoying the service. We really appreciate your comment about our Customer Service. The team is very pleased to know that you were satisfied with the service they have given you!
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