I have used Le Tote on and off for years, and always loved the service. I've even referred multiple friends. However, back in October, I started having issues where I wasn't recieving totes for weeks,... See more
Le Tote
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See what reviewers are saying
As many others have said, Le Tote used to be a real company but now it's a complete sham. I reached out multiple times via online chat, multiple emails and calls to their disconnected phone lines...... See more
Echoing the complaints of previous reviewers, I experienced the same issue. I contacted Le Tote several times via email to cancel my subscription and they have not responded. They continue to fraudule... See more
I use to love Le Tote, like others have mentioned it was a great service not that long ago, but now I'm really upset that there is no communication with ANYONE from the company. I filled out a complai... See more
Company details
Information provided by various external sources
Le Tote is an amazing service giving you access to an endless closet of clothing and accessories each month. Wear everything. Send it back. And repeat!
Contact info
3130 20th Street, 94110, San Francisco, United States
- (844) 899-8683
- hi@letote.com
- letote.com
People also looked at
I love the flexibility with styling so …
I love the flexibility with styling so I can get things that I need and want for that week. Love to be able to style tote as soon as my package going back is scanned into the system... minimizes wait time. Customer service is always responsive and friendly... they appreciate you as a customer.
October 18, 2017
Unprompted review
Reply from Le Tote
Thank you so much for this wonderful feedback, Brittany! We are so glad to know our concept works well with you. We really appreciate your comment regarding our Customer service. Your satisfaction is a great compliment for us!
Excellent service!
Excellent service!
I love using Le Tote especially for work outfits. I find it so incredibly handy to use and have.
Their customer service I believe is one of the best. They are extremely helpful when there is any issues and questions.
October 18, 2017
Unprompted review
Reply from Le Tote
Thank you so much for your great feedback, Raysa! We are so happy to know that you love our service. Our Customer Care team are pleased to hear that you were satisfied with the support they have given you. Your satisfaction is a great compliment for us!
I have been experiencing a lot of …
I have been experiencing a lot of delays with the totes for the past 2months. Have been unhappy. I have excellent customer service but when you plan to wear outfits for a certain day and don't receive them til the following week about 4days late. Its been taking me about 7 to 8 days for turnaround instead of 5
October 18, 2017
Unprompted review
Reply from Le Tote
Hi Claudia! Thank you so much for providing your feedback. We offer 2-3 day priority shipping with 1 full day in-house for styling and packing. So, from the time you return a tote to receiving another should be about 5 days. I can see this is not what you have experienced and want to assure you that delays like this are not the norm of our service.
Please feel free to send us an email at hi@letote.com so one of our Customer Care representatives can further take a look at this issue!
Needs work
I love the product, but the level of customer service I receive from the support team varies a lot. I’ve also been very disappointed in how the sales are handled. I’m still waiting on items I ordered on 9/25. You really shouldn’t sell inventory you don’t actually have in stock. Especially when you say that items ship in 7-10 days. Which isn’t true at all!
October 18, 2017
Unprompted review
Reply from Le Tote
Hi Kathleen! Thank you so much for sharing your feedback with us. I would like to personally apologize for these inconveniences you have experienced with us. I'd be happy to pass your feedback along to our Head of Operations so they can look into this.
Please feel free to send us an email at hi@letote.com so we can check on the status of your order!
Very fun and fresh!
All the clothes and accessories are very well cleaned and cared for. I usually receive my new tote two days after finalizing my choices. It's a fast turn around. I love trying new styles I wouldn't normally buy. I also love being able to wear different things to special events and then just send it back. I am never in pictures wearing the same dress! It it so much fun!
October 18, 2017
Unprompted review
Reply from Le Tote
Hi Janell! Thank you for sharing your feedback with us. We are so pleased to know that you are enjoying the service. Your satisfaction is a great compliment for us!
love the concept
love the concept, have always had a good experience and the quality of the clothes is very good. Had a problem with a shipment one time and customer service was very quick to fix it for me
October 18, 2017
Unprompted review
Reply from Le Tote
Hi Anna! We are so happy to know that you had a good experience, and you love the concept of our service. We really appreciate your comment regarding the quality of our items. Your satisfaction is a great compliment for us!
Always get compliments!
I love Le Tote. I usually get three new outfits a week out of each tote and usually get at least one compliment per outfit. The only thing I would change is in the review section. I wish I could add comments. Sometimes nothing about the size or fit is the problem but I would like to review the delivery of the product.
October 17, 2017
Unprompted review
Reply from Le Tote
Hi Stephanie! Thank you for providing your feedback. We are so glad to hear that you love the service. We'll be happy to take note of your suggestions as we continue to improve our products and services!
Cute Clothes, Slow Processing
I love most of the clothes and especially the jewelry I’ve received. My only complaint is that processing time is SLOW. From the time I mail back my Tote to the time I receive my next Tote is over 7 days pretty much every time. I’ve used other clothing services in the past that were much quicker so this has been frustrating.
October 17, 2017
Unprompted review
Reply from Le Tote
Hi Erika! Thank you for taking the time to provide your feedback. We are so glad to know that you love most of the items you received from us. We really appreciate your comment regarding our shipping turnaround, and we are so sorry to hear about the delay in your totes.
We offer 2-3 day priority shipping with 1 full day in house for styling and packing. So, from the time you return a tote to receiving another should be about 5 days. I can see this is not what you have experienced and want to assure you that delays like this are not the norm of our service. I will surely forward this to our Head of Operations. We'll surely look into it.
Feel free to send us an email at hi@letote.com so we can further check on this issue!
This is a very fun service to subscribe …
This is a very fun service to subscribe to. I love receiving new styles so often. My complaint is that most items in my online closet are rarely available for me to receive, and I often have to choose items I have not picked for myself.
October 17, 2017
Unprompted review
Reply from Le Tote
Hi Katie! Thank you for your feedback. We are so happy to know that you are enjoying the service. We really appreciate your comment regarding our inventory.
Our inventory is constantly updating which is why we suggest that members add at least 80 styles they like to their closet since we prioritize it when it's available.
If items were not available during tote swap, you can go ahead and step back for a while and try logging back in after a couple of hours!
I love Le Tote
I love Le Tote. It's perfect for me - I love always having something to spruce up my wardrobe and also sometimes I need to wear clothes out before deciding if I want to keep them. I end up buying things from my tote fairly frequently when I realize I don't want to part with them, because the clothes and accessories are almost always great.
October 17, 2017
Unprompted review
Reply from Le Tote
Thank you for providing your feedback, Kira! We are so happy to know that you love our service, and it works well with you. Your satisfaction is a great compliment for us!
I love Le Tote
I love Le Tote. Service is responsive and excellent, any problems I've had have been addressed, my wardrobe is transformed...I cannot recommend highly enough.
October 17, 2017
Unprompted review
Reply from Le Tote
Hi Sarah! Thank you for your wonderful feedback. We really appreciate your comment about our service. We're so happy to be part of making your every day great!
Excellent in all areas
Great styles, quick turn around, and friendly customer service.
October 17, 2017
Unprompted review
Reply from Le Tote
Hi Sarah! Thank you for your feedback. We are so happy to know that you love everything about our service. Your satisfaction is a great compliment for us!
I LOVE Le Tote
I LOVE Le Tote. I'm a long time customer and have no complaints. Love the styles and the customer service is great!
October 17, 2017
Unprompted review
Reply from Le Tote
Hi Sara! Thank you for sharing your feedback with us. We are so happy that you've been with us for a long time now. The whole team is pleased to know that you love the styles and the customer support we are providing. Your satisfaction is a great compliment for us!
I love Le Tote
I love Le Tote. I love getting new clothes all the time without filling up my closet. I time it around events like weddings, or gigs (I'm a musician) so I have something new and fun to wear.
October 17, 2017
Unprompted review
Reply from Le Tote
Hi Alicia! Thank you for your wonderful feedback. We are so happy to know that you love the service we are offering you. We're so happy to be part of making your every day great!
The best part of Le Tote compared to …
The best part of Le Tote compared to other similar services, is that you can get as many totes as you can wear in a month, unlike most others that only allow one tote/box in a month.
October 17, 2017
Unprompted review
Reply from Le Tote
Thank you for sharing your feedbacks with us, Stacy! We are so happy to know that the service is working well with you. Your satisfaction is a great compliment for us!
Great Job
Le Tote was the first of its kind to offer this type of service (that I knew of), and does it in such a great way! I'm always recommending it to my friends because they really have a sense of what I might like, fitting me in the clothes the right size for me, and giving me suggestions of what will look good vs. what may not fit my body type. Definitely helps me improve my day-to-day style, and gives me the ability to wear something new every week!
October 17, 2017
Unprompted review
Reply from Le Tote
Hi Jennifer! Thank you so much for sharing your feedback and for recommending us to your friends. We are so pleased to hear that the service meets your needs. We're so happy to be part of making your every day great!
Le Tote has been amazing for me
Le Tote has been amazing for me! I was definitely feeling like I was in a mom-rut when it came to clothes, but didn't want to spend a lot buying new clothes all the time. With Le Tote, I always have new things in my closet, and I'm constantly getting compliments! I've fooled people into thinking I'm trendy, so thanks!
October 17, 2017
Unprompted review
Reply from Le Tote
Hi Allison! Thank you for your feedback. We are so happy to know that the service meets your needs. We'd love to see how the clothes fit on you. If you'd like, can upload style shares from the Desktop site or from the app. Once you have rated the fit and style of an item on Desktop or the App, there will be a camera icon next to the item.
Select that, upload your desired image, and voila! The image will be viewable by other members in tote swap and on the site.
Le Tote is fun
Le Tote is fun, responsive, fairly priced. I look forward to getting a package at my door a few times a month and always having something new to wear. Thank you!
October 17, 2017
Unprompted review
Reply from Le Tote
Thank you for taking time to provide your feedback, Deb. We are so glad to know that you are loving the service. Your satisfaction is a great compliment for us!
Love Le Tote!
I've been using Le Tote for almost 3 years now and it just keeps getting better. Clothing selections are always changing and prices are more than reasonable. It's much more affordable than other services since you can change out your clothes so often with no need to buy. If you do choose to buy something in your tote it's marked down to a steal of a price. Another plus to Le Tote is their customer service is excellent. If I've ever had an issue they get back to me in a timely manner and I've been 100% satisfied with their help. Sign up for Le Tote, you won't regret it!
October 17, 2017
Unprompted review
Reply from Le Tote
Thank you so much for this wonderful feedback, Amy! We are so glad to know that you've been with us for quite a while now and you are enjoying your membership. Our Customer Care team will be so pleased to know that you were satisfied with the support they have given you. We are looking forward to more great years with you!
The fit and style have been great; Selection a bit lacing.
The fit and style have been great. I love the fact that it's not just one tote per month, but as many as you want based on how often/soon you return the items.
The only thing that is sometimes difficult is adding items from my "favorites" to my tote. It seems like they are always out of what I want.
October 17, 2017
Unprompted review
Reply from Le Tote
Thank you so much for for your feedback, Christine! We are so glad that our items fits right to you, and the service works well for you.
We really appreciate your comment about our available items. We'll make sure to look into this. We are also in the process of bringing on new brands and some new styles with existing brands that should be available in the upcoming months!
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