LettingaProperty.com Reviews 644

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, responsiveness, and professional approach, often highlighting specific individuals who went above and beyond. The service is consistently described as excellent, efficient, and smooth, making the letting process stress-free for many. People appreciate the quick response times and the clear communication provided by the team. However, some people were dissatisfied with the company's contact methods, mentioning a lack of direct email addresses or phone numbers and being forced to use an automated app system. A few other people also felt that communication could be chaotic and that maintenance issues were sometimes left unresolved with slow responses and little follow-through.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, often praising the professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support. Many... See more

Response time

Customers generally report positive experiences with response times, highlighting prompt and helpful... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers praise easy communication through various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful when problems arise and extremely good at keeping me up to date with all the changes that have recently come in for landlords. I have been incredibly grateful for Charlotte who has been... See more

Company replied

Rated 5 out of 5 stars

Lettingaproperty have been managing the rent arrears management of my property. Charlotte Clarke tenaciously follows up on my tenant’s regular late payments which provides great peace of mind when liv... See more

Company replied

Rated 5 out of 5 stars

My experience was great thanks to the diligence, proffesionalism, expertise, empathy and kindness showed by Abigail Morgan. Since the very first phone call she provised acurate and effective advice wh... See more

Company replied

Rated 5 out of 5 stars

Recent unforseen issues with tenants not being able to make rent payments has led me to Charlotte who has been extremely helpful. She has advocated very firmly on my behalf whilst also keeping me full... See more

Company replied


Company details

  1. Real Estate Rental Agency

Written by the company

lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

644 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professionalism at display

Professionalism at display. Precision and expert delivery. You guys know your stuff and you are good at what you do. Appreciated

August 29, 2025
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Hi Richard,

Thanks for the kind words. We really appreciate your feedback and it’s great to hear that the team’s professionalism and attention to detail came through clearly.

Glad we could support you.

Kind regards,
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

I would like to sincerely thank Mia for…

I would like to sincerely thank Mia for her outstanding support and professionalism. She has always been incredibly helpful, kind, and approachable. Mia responds quickly to any queries and is always willing to assist with any issues – nothing ever feels like too much trouble for her. Her positive attitude and efficiency have made my tenancy experience smooth. I truly appreciate her dedication and highly recommend Mia as a tenancy manager. She’s an absolute pleasure to deal with xx Thank you, Mia. Landlord Toma Ramanauskaitė

August 27, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Toma,

Thanks so much for your kind words. Mia will be really pleased to hear this. She’s a brilliant member of the team and we’re glad she’s been able to support you so well.

Appreciate you taking the time to share your experience.

Kind regards,
Helen
Operations Manager
Lettingaproperty.com

Rated 4 out of 5 stars

My Account Manager

Casey is always on hand to resolve any queries relating to my account and does so in a timely manner.

June 10, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi Roz,

Thanks for the feedback. Great to hear Casey has been responsive and helpful with your account — we’ll pass this on to her.

Kind regards,
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Efficient and trustworthy

Charlotte was genuinely concerned about the problem and resolved it very quickly.

August 19, 2025
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Hi Christine,

Thank you for the kind words. We’re glad Charlotte was able to step in and resolve things quickly for you. I’ll make sure she sees your message.

Kind regards,
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Great professional service and amazing…

Great professional service and amazing communication with our property manager Demi, thank you for keeping us informed and solving our issues in a quick and professional way.

August 20, 2025
Unprompted review
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Reply from LettingaProperty.com

Hi David,

Thanks for leaving such positive feedback. I’m really pleased to hear Demi has been keeping you well informed and resolving issues quickly. Communication and responsiveness are things we put a lot of focus on, so it’s great to know this came through in your experience.

We’ll make sure Demi sees your kind words.

Kind regards,
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

A1 Customer Service

Letting a property are a very easy company to deal with. Casey, my tenancy manager is always on hand with answers to any questions or queries I have and always reply’s promptly. She’s very polite and knowledgeable and she gets things done.
Very happy with her customer service.

August 14, 2025
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Hi Linda,

Thank you for your kind words. It’s great to hear that Casey has been consistently helpful and responsive. We’re proud to have her on the team and I’m glad she’s made things easy for you.

I’ll pass this on to her.

Kind regards,
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

I would like to thank Casey and team at…

I would like to thank Casey and team at letting a property for all there help and advice. I was the tenant and when I had issues with my landlord and how he wanted things done in regards to selling the flat while I still had 6 months left of my fixed two year lease I wasn’t sure or where I stood and what my rights where.
So I called dreading the phone call but Casey and her colleague where very helpful and fair to my self and the landlord and inform me of what my rights where and that I didnt have to comply with the landlord’s unreasonable requests. That lifted a great burden from my shoulders as it gave me time to work out where I was going with every thing. Casey has always just been a call away and been very helpful and understanding of a challenging situation. Iv now moved out of the property and got a full deposit refund. If I’m every looking to rent again and letting a property has some thing that suits my needs il be more than happy to take it knowing I’m treated fairly and informed of my rights a renter and it’s not as the landlord was trying to paint it all on his terms.

Thank you Casey and letting a property for all your help and advice.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, all matters dealt with a swift response, which is always beneficial to me and my tenant. Will definitely carry on using this company over the years to come. Casey Clifton is a credit to the company.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Demi H - very efficient!

Having a dedicated person dealing with your enquires has been a massive positive. Demi H has been our contact person and she has been so efficient at getting back to us with any questions. Really quick to respond and find solutions when needed.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great service & professionalism from Charlotte

Charlotte Clark is our account’s administrator and I can’t thank her enough for her can do attitude and professionalism. She always strives to go the extra mile and has quickly and tenaciously dealt with a complicated tenancy situation. Great service.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

The allocated team ate great

The allocated team are great. Miss Casey is allocated as my property manager and shes great. Very professional and always good response on emails and issues solving.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Letting without the stress..

Being new to the world of letting a property and very wary of online companies it was by recommendation that I moved to Letting A Property.
The help I received from Abilgail was amazing. She guided me through all that I had to do and kept me informed of the progress throughout the entire process.
Great service and very good prices....far cheaper than my previous company.
Will definitely be moving my other properties over to them.
Many thanks

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great team

Everyone I've dealt with over the last few years has been extremely helpful.
Going through a tricky time with the tenancy at the moment, but the Letting A Property team has been great with providing additional help and support where possible.

July 14, 2025
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Hi Sophie

Thank you for your kind words. We’re really pleased the team has been able to support you, especially during a tricky time with your tenancy.

Kind regards

Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Casey Clifton at LettingaProperty.com…

Casey Clifton at LettingaProperty.com is super efficient, any time I need help or advice she responds quickly.

I have been using them for many years and I would highly recommend her and the company.

July 11, 2025
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Hi Leonie

Thank you for your kind words and for trusting us over the years. It’s great to hear Casey has been such a support. She’ll be so pleased to see your feedback.

Kind regards
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Abigail is highly expert in entire UK lettings

Abigail is highly expert in this lettings field, she is very knowledgeable and covers the entire UK.
I sincerely think whoever who wants to let out their property, she is the 1st to go person. She knows the market so well that I am sure she will get the right tenant in at the best rental rate for you.
Abigail is a rare find. Not just so of her capability, also her personality is top notch, a valuable asset.

July 11, 2025
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Hi Lly

Thank you for such a wonderful review. Abigail will be so pleased to hear your kind words. It’s great to know her knowledge and support have made such a positive impression.

Kind regards
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Very professional

Very professional. I recommend.

July 10, 2025
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Hi Cheikh

Thank you for your feedback and recommendation. We really appreciate it.

Kind regards
Helen
Operations Manager
Lettingaproperty.com

Rated 5 out of 5 stars

Charlotte and Casey have been nice to…

Charlotte and Casey have been nice to help.

July 8, 2025
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Hi Yarla

Thank you for your kind words. Great to hear Charlotte and Casey have been helpful. I’ll make sure they see your feedback.

Kind regards

Helen
Operations Manager
Lettingaproperty.com

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