LettingaProperty.com Reviews 644

I had very very much disappointed experience as a potential tenant. I initially explained my situation to a landlord. I repeated all details on the phone to an agent on the phone. I processed the reference check successfully. Everything was OK. We agreed with landlord. The agency sent me the contract but they mistakenly included my husband who does not live in the uk permanently as a joint tenant. At the moment of signature it was me who pointed out that my husband should not sign and should be removed from the agreement. The agreement was signed by the landlord and me , we paid the amount requested by Casey. I paid also insurance coverage as it was proposed. The next day the agency accused me to be dishonest and they canceled the agreement. Nobody talked to me even I called and required to clarify the situation. I provided all documents regarding my husband work situation in France, his French passport but the agency subjectively decided that he is potentially illegal immigrant which it is absolutely ridiculous. They refused me as a tenant without legal grounds. I spent one week uselessly, efforts and money. It is scandalous service for tenants.

LAP have stolen hundreds of pounds from my by pretending to be a letting agent, charging astronomical prices and then complately ignoring me when my tenants reported mice in my property. For 6 weeks I chased after initially being told by Ethan ‘don’t worry, I’m on it’ and was completely ignored. There were no responses and no updates on the portal. Finally someone came to my flat and again I had to chase/ask my tenants for updates. LAP did not communicate anything with me, I was managing my upset tenants myself. Everybody at LAP is incompetent and none of them care about the service they promised. They are almost impossible to get in touch with and when you finally do get in touch and send the evidence of how badly you’ve been treated they close ranks and tell you nothing will be done about it. The situation with the mice is still ongoing and once again I had to ask my tenants what was happening as LAP didn’t follow up or communicate anything to me. I asked Helen for a refund for the 2 months they ignored me and my tenants, despite me being on their ‘comprehensive package’ at £185 a month and the MD Jonathan has told me ‘before he goes off on holiday’ that I won’t be being refunded and he’s sorry ‘I’m frustrated.’ This is not apology, there is no accountability, they have happily taken my money and won’t give it back. They say they offered me a service - what service? How is ignoring your customers when they have rodents in the property a service? I feel humiliated and scammed. I don’t believe they’ve even bothered to read the email chain where I was repeatedly asking for updates and help. Even my tenants, who can see how bad the company are (this isn’t even my only complaint, it’s the final straw after a terrible year and the worst service I’ve ever received in my life) feel sorry for me and feel that LAP have taken advantage of me. Please avoid these people, they are cowboys, you would be better to keep your money and manage your property yourself, which you will end up doing anyway. Appalling, they should all be ashamed.

Update 05 July 2025. You will see that the MD has replied below. He is lying. LAP did not fix my extractor fan or shower and I have a chain of unanswered emails where I chased Ethan repeatedly and he did not respond at all, let alone ‘remain responsive.’ Helen even admitted on a call to me by weakly saying ‘yeahhh’ when I told her how Ethan had ignored me and had sent her the emails. Originally Helen blamed my tenants being on holiday (6 weeks after the rodent complaint was lodged) and below Jonathan blames me being ignored on a contractor, but in fact it was LAP, Ethan and others I had copied into my emails chasing for help (including Jonathan himself!) who were responsible for these multiple failures. This company has zero integrity. It is also misleading to say they refunded my re-advertising fee. My property was never actually re-advertised because I decided not to re-advertise, so I was refunded because I never went ahead with that service. The drainage situation was also an absolute mess but at least at the time they were accountable for how terrible their service had been. Unbelievable service - but to lie as well. Appalling.

Very helpful personable service always available to talk to on the phone rather than endless emailing or chat botting.
Special thanks to Abby who very patiently ‘nursed’ me through the whole process from start to finish & updated me whenever necessary. I will use this company from now on for all our letting requirements & highly recommend them over far more expensive Estate Agents

Great service, always a promt reply to any enquiries and Casey has been great to work with! I would highly recommend their services based on my experiences.

Kelsey and her team have been amazing. Have been really proactive, they helped troubleshoot any issues that have comes up and offered me some great advise on areas where I've been uncertain. Its been great as its been at a fraction of the cost of using a high street estate agent.

I am not having a great experience with letting a property. They are often hard to get a hold of and I find myself having to deal with all steps of the process myself. The whole point of having a letting agent is to take away some of the stress... they are adding to it.

We just want to say a huge thank you to Casey for all her incredible support during our first year as landlords. As new landlords, we had a lot to learn, and Casey has been absolutely brilliant every step of the way. She's been consistently helpful, patient, and professional—always quick to respond and ready with practical advice or reassurance when needed.

Her communication has been clear and timely, and we’ve felt genuinely supported throughout the year. Knowing that she’s managing things behind the scenes has given us real peace of mind. We’re truly grateful for everything she’s done and can’t thank her enough.

Thank you, Casey—you’ve made a big difference!

A big thank you again from Anusha & Bryan

Excellent service from LettingaProperty.com!
Casey Clifton was really supportive and helped resolve a few issues with our move-in date. Thanks to her, everything went smoothly. Would definitely recommend!

Casey is our Tenancy Manager and she is excellent. She responds quickly by phone and email.

One of the poorest processes I've been through as a tenant. The agents were incredibly poorly organised and despite clearing us for our property brought up a myriad of issues just 1 week before moving in (despite providing all these documents a month earlier). We were then left with only hours to read and sign our contract and pay the deposit and first months rent. Clearly they are terribly organised yet they hound you over the phone to get everything sorted last minute. Completely avoid them if you can, they are rubbish.

Casey kept up with my barrage of emails as one tenancy was ending and a new one beginning. Helped fairly with the tenancy deposit decision and mediated communication between myself and my tenants.

Seamlessly set up the new tenancy agreement all done promptly and efficiently.

I thoroughly recommend LettingAPropsrty.com, so very efficient and continued support, especially when tenants can be difficult. They have given me support all the way, I recommend their services 100%.

From the initial engagement right through to the signing of the tenant’s agreement, my car manager Casey Clifton ensured I was guided and updated throughout. All my potential tenants were checked for their suitability to meet the payments each month but also that they met the criteria I had stated for the let. The additional services such as the inventory check was far more thorough than I thought it would be and I highly recommend it as I do the other services.

the most childish stupid and customer unfriendly company. the only company that when you call asks you to show your number otherwise turn it off. if you are scared to speak to people why you have opened a business

Terrible experience as a landlord. Once I paid for full management, communication was really poor. After six weeks, they claimed 20 viewings with no feedback or records and told me I’d need to pay again to continue. Total waste of time and money—no refund, no results. I switched agencies and had proper updates and tenants within three weeks. Avoid at all costs.

Easy to get in contact with the landlord

I have to say I was sceptical with an online service but up to now without doubt the communication has been fantastic. I can always reach Casey. She responds promptly is helpful and guide me to use the online site.
I have been with them for a year and more recently had a changing tenants which has run with their support really smoothly thank you, great job

Casey has made the whole experience so easy for me with her prompt response to my many silly questions! Thank you Casey