Lewis & Sons  Reviews 

136
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Hi guys, scammed for £6000! this company is a scam as well as his other company called EVR Enterprise. The guy behind these accounts is called Faisal Ali 227 Bradford Road, BD18 3AA 07... See more

Rated 5 out of 5 stars

We ordered the raffina coffee table as we moved into our property so needed one as quick as possible. Easiest find and best quality from Lewis & Sons. The coffee table comes with instructions and l... See more

Company replied

Rated 3 out of 5 stars

I genuinely thought this company was a total scam, so many red flags but my sofa DID eventually arrive, 2 months late. If you can deal with no communication, nobody having a clue what’s going on, c... See more

Company replied

Rated 5 out of 5 stars

Really great selection of sofas, but most of all the personal customer service is just great. I whatsapped and DMed on instagram quite a lot of time checking styles/fabrics and my options. They alway... See more

Company replied

Company details

  1. Furniture Manufacturer
  2. Bedroom Furniture Store
  3. Sofa Store

Written by the company

Plenty of choice Browse stylish furniture and accessories furnished with on-trend fabrics and finishes. Find the perfect piece for your bedroom, living room, dining room. Now available with finance, delivery options and free fabric swatches. If in doubt, our friendly customer services team are on-hand to help seven days a week. Returns policy Changed your mind? No problem. We’ll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'. Delivery Our couriers deliver six days a week between 9 am and 8 pm. Quick delivery turnaround time, two-man delivery and assembly service also can be added. We encourage all our customers to leave an honest review. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions. Get the look for less with Lewis & Sons range of furniture and accessories. Browse our exclusive collections for your home. And for expert advice, call our friendly customer service team or email us on info@lewisandsons.uk


Contact info

3.2

Average

TrustScore 3 out of 5

136 reviews

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3.2

All reviews

(136)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Really pleased with the product and the…

Really pleased with the product and the service received. Especially the courier who put the items together and disposed of rubbish. 10/10, would recommend.

March 7, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Luke!

Thank you for your kind words of our service, we always strive for excellence and ensure our customer is a priority. If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co Furnishings.

Rated 5 out of 5 stars

I purchased some new bespoke furniture…

I purchased some new bespoke furniture from this company and I couldn’t be happier. The service was fantastic and the quality of the products is second to none. Would highly recommend

February 27, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Jay!

Thank you for your kind words of our service, we always strive for excellence and ensure our customer is a priority. We are glad you love your bespoke sofa.

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co Furnishings.

Rated 5 out of 5 stars

An amazing company from start to finish…

An amazing company from start to finish . Really professional and helpful also gave me inspiration on ideas for my bedroom . Always helped with any questions i had along the way from the order being placed to delivery . Fantastic company

February 24, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Mary!

Thank you for your kind words of our service, we always strive for excellence and ensure our customer is a priority. We are glad you love your two new beds of the Ava and Emilia Bed. Looking forward to help you choose your new sofas next!

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co Furnishings.

Rated 5 out of 5 stars

If I could rate higher I would have

If I could rate higher I would have ! Amazing quality furnishing and also the staff and customer service were great . They gentlemen that assembled my bed were so lovley too ! Will most definitely be purchasing more items xx

February 10, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Lateysha,

Thank you for your 5 star review. I'm so pleased to hear that you were impressed with the service you received from Lewis & Co Furnishings and that we exceeded your expectations, enjoy your new Grace Bed!

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co Furnishings.

Rated 5 out of 5 stars

We had a great experience with this…

We had a great experience with this company. Their customer service is outstanding. Difficult to see nowadays.
They were very supportive from the beginning with their WhatsApp comms and calls.
We also had the opportunity to customise the sofa which was also very much appreciated.
We received the sofa a few weeks later and we are very happy with it. Exactly as expected.
Recommended for both the product and the service.

February 10, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Adriana,

Thank you for your 5 star review. I'm so pleased to hear that you were impressed with the service you received from Lewis & Co Furnishings and that we exceeded your expectations, enjoy your new Devoir Modular Sofa!

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co Furnishings.

Rated 5 out of 5 stars

Incredible experience/best sofas!!!!

Couldn’t fault these guys at all. Received my sofa a couple of days ago & was so impressed with the quality. The team answered all my questions as I was originally unsure of what I wanted, but from start to finish they were incredibly attentive with all the details and helped clear any doubts I had. The delivery team is also super professional. Thank you guys so much for the incredible service - highly recommended.

January 22, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Iqra!

Thanks for your honest feedback and we are glad you are beyond satisfied with your experience and sofa.

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co.

Rated 5 out of 5 stars

Great

I Recently Purchased The Ambassador Bed From Lewis & Co, I Must Say The Process From Start To Finish Was Second To None. The Bed is Perfect & Arrived Exactly How We Expected it To!

Many Thanks To The Guys @ Lewis & Co, Highly Recommended!

January 18, 2024
Unprompted review
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Reply from Lewis & Sons

Hi John,

Thank you for your feedback! We are delighted to hear that you are beyond impressed with our service and quality of the Ambassador Bed you ordered with us!

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co.

Rated 5 out of 5 stars

Quality & Style

Really love my sofa. Good quality. Stylish. Kept informed.
Was white not cream as asked for but prefer the white and doesn’t look exactly like the picture but again I like it. I feel it’s a copy of the picture not the actual one. But it’s better than the picture and I love it and just what I wanted and everyone is impressed. It’s a huge custom made sofa so bespoke and really is wow. Happy happy happy. Reasonable price too.

January 20, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Joanne,

Thank you for your feedback! We are delighted to hear that you are beyond impressed with our service and quality of the Boucle Cube Sofa you ordered with us it really does look beautiful in your new space!

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co.

Rated 5 out of 5 stars

Luxury service and product satisfaction

Overall, the service I received was more the satisfactory and I will definitely be ordering from here again!
I received constant communication regarding my order and was always left feeling reassured.
10/10 luxury service and item.

January 19, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Shifa,

Thank you for your feedback! We are delighted to hear that you are beyond impressed with our service and quality of the Devoir Range Sofa you ordered with us it really does look beautiful in your new space!

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co.

Rated 3 out of 5 stars

Overall a very nerve racking experience.

I spent several weeks looking for a corner sofa, and finally came across one I loved. It was pricey but it looks worth it. I asked for adjustments, and was told it should arrive before Xmas... Ordered in November, fast forward to Jan, and I started to convince myself, I had been scammed. Aiden, a well mannered young man, assisted me but didn't keep me constantly updated. I needed better communication, I was anxious the whole time!
It finally arrived second week in January only to find out the delivery men couldn't get one part of the corner sofa through the living room door! Anyway.. Nice sofa, looks well made, but it's not what it looks like in the photo. Overall I'm disappointed with the whole experience.

January 17, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Mel,

We appreciate your honest feedback and the positive aspects you highlighted regarding the quality of the sofa and the customer service you experienced before your delivery.

We sincerely apologise for the delay in addressing your issue and any anxiety this may have caused. However can you please provide a full name / order to us via email addressing the above as we cannot see any orders with the name referred to as on Trustpilot!

We're not used to receiving an amber score on Trustpilot (this is one of our principal guides for determining customer satisfaction). We appreciate the opportunity to discuss the matter with you and make amends with an amicable resolution.

We hope that your feelings for Lewis & Co have been restored.

All the best,
Lewis & Co.

Rated 5 out of 5 stars

Amazing communication and sofa is…

Amazing communication and sofa is perfect, made bespoke to my size! Love it!!!

January 16, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Alice,

Thank you for your feedback! We are delighted to hear that you are beyond impressed with our service and quality of the Veronica U Shape Sofa you ordered with us it really does look beautiful in your new space!

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co.

Rated 5 out of 5 stars

My sofa came and it is great!

My sofa came and it is great!! It looks wonderful and the delivery came super efficiently and seamless.

The sofa I got is the Boucle Majesty sofa in white boucle. It looks fantastic, and is super firm. So it is probably best suited to a formal area, rather than a comfy movie lounging sofa for most people.

November 2, 2023
Unprompted review
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Reply from Lewis & Sons

Hi Bella!

Thank you for your 5 star review. I'm so pleased to hear that you were impressed with the service you received from Lewis & Co Furnishings and that we exceeded your expectations, enjoy your new Boucle Majesty Sofa.

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Aidan.

Rated 5 out of 5 stars

I had such an incredible experience…

I had such an incredible experience buying my sofa with this company. Specifically Aidan who helped me throughout the whole process from beginning to end with the after care. He was so attentive and responsive to all my questions especially as i needed the sofa made and delivered within a short period- which he managed to do within 7-10 days. He sent me fabric options to match my new curtains, he even gave me complimentary cushions for the sofa, he was checking up on the delivery team that they contacted me, he was literally replying whenever I wrote him a message no matter what time. Once the sofá was delivered he was ensuring that I was a 100% happy with my sofa. Overall he went above and beyond and delivered.
I definitely recommend to purchase your sofa or furniture items with them.

October 25, 2023
Unprompted review
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Reply from Lewis & Sons

Hi Mariana,

Thank you for your 5 star review. I'm so pleased to hear that you were impressed with the service you received from Lewis & Co Furnishings and that we exceeded your expectations, enjoy your new Delilah Modular Sofa!

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co Furnishings.

Rated 5 out of 5 stars

Amazing service

Amazing service from the team! Went for the noire modular sofa. Order process very professional and quality is overly impressive. Very well done on the upholstery as can see the effort put into the sofa.

Recommended truly to anyone in the market for a new sofa.

October 21, 2023
Unprompted review
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Reply from Lewis & Sons

Hi Sonny,

Thank you for your 5 star review. I'm so pleased to hear that you were impressed with the service you received from Lewis & Co Furnishings and that we exceeded your expectations, enjoy your new Ava Bed with Super Orthopaedic Mattress!

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co Furnishings.

Rated 5 out of 5 stars

Impeccable Service and Superior Quality

Impeccable service and the quality exceeded our expectations! Placed another order yesterday for our daughter’s room. Highly recommended!

October 17, 2023
Unprompted review
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Reply from Lewis & Sons

Hi Amit!

Thank you for your 5 star review. I'm so pleased to hear that you were impressed with the service you received from Lewis & Co Furnishings and that we exceeded your expectations, enjoy your bespoke made Luxury Teddy Bed & Memory Foam Mattress!

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co Furnishings.

Rated 5 out of 5 stars

Woooow

Woooow. We just had our modular sofa delivered. At first we wasn’t sure ordering online and not trying in person. Honesty the best decision we’ve ever made. The sofa is ridiculously good quality and the look and feel is beyond what we expected. The reviews we’ve had from guest are very good too. Thank you for such prompt delivery too guys.

October 7, 2023
Unprompted review
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Reply from Lewis & Sons

Hi Ali,

Thank you for your 5 star review. I'm so pleased to hear that you were impressed with the service you received from Lewis & Co Furnishings and that we exceeded your expectations, enjoy your new Boucle Modular Sofa!

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co Furnishings.

Rated 5 out of 5 stars

Home cinema sofa

Just had my cinema sofa delivered. And installed. Even got a free cushion with it!! Fast delivery and competitive price, and it looks amazing in the room. Really comfortable.

Would 💯 recommend using them if you are looking for something a little extra in the sofa department

October 4, 2023
Unprompted review
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Reply from Lewis & Sons

Hi Reece,

Thank you for your 5 star review. I'm so pleased to hear that you were impressed with the service you received from Lewis & Co Furnishings and that you love your new cinema sofa & complementary boucle knot ball!

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co Furnishings.

Rated 5 out of 5 stars

Fantastic Ava Bed Experience!

I messaged the team on instagram as i saw the ava bed they had advertised. The website was so easy to use, my bed was delivered in 3 days! I could not be any happier, the quality is amazing and the colour pebble plush velvet just looks so dreamy. Thank you megan for helping me order my new bed!

September 25, 2023
Unprompted review
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Reply from Lewis & Sons

Hey Becca,

Thank you for your 5 star review. I'm so pleased to hear that you were impressed with the service you received from Lewis & Co Furnishings and that you love your new Ava Bed, especially in silver plush velvet!

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co Furnishings.

Rated 5 out of 5 stars

Our noire Modular sofa finally arrived

Our noire Modular sofa finally arrived! The quality is amazing and we are absolutely in love with our new corner sofa. The team was great they helped me from choosing fabrics all the way to allocating our delivery on time.

I can definitely recommend our purchase and will be buying the rest of my furniture from Lewis and co furnishings.

Thanks guys

September 24, 2023
Unprompted review
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Reply from Lewis & Sons

Hi Chloe,

Thank you for your 5 star review. I'm so pleased to hear that you were impressed with the service you received from Lewis & Co Furnishings and that you love your new sofa.

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co Furnishings.

Rated 5 out of 5 stars

Ordered the love armchair and I’m so…

Ordered the love armchair and I’m so impressed by the quality. Quick delivery and excellent customer service. Highly recommend!

September 23, 2023
Unprompted review
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Reply from Lewis & Sons

Hi Ira,

Thank you for your 5 star review. I'm so pleased to hear that you were impressed with the service you received from Lewis & Co Furnishings and that you love your new armchair.

If you need anything else at all, please just get in touch and we will be happy to help.

Kind regards,
Lewis & Co Furnishings.

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