Hi guys, scammed for £6000! this company is a scam as well as his other company called EVR Enterprise. The guy behind these accounts is called Faisal Ali 227 Bradford Road, BD18 3AA 07... See more
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We ordered the raffina coffee table as we moved into our property so needed one as quick as possible. Easiest find and best quality from Lewis & Sons. The coffee table comes with instructions and l... See more
Company replied
I genuinely thought this company was a total scam, so many red flags but my sofa DID eventually arrive, 2 months late. If you can deal with no communication, nobody having a clue what’s going on, c... See more
Company replied
Really great selection of sofas, but most of all the personal customer service is just great. I whatsapped and DMed on instagram quite a lot of time checking styles/fabrics and my options. They alway... See more
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Company details
Written by the company
Plenty of choice Browse stylish furniture and accessories furnished with on-trend fabrics and finishes. Find the perfect piece for your bedroom, living room, dining room. Now available with finance, delivery options and free fabric swatches. If in doubt, our friendly customer services team are on-hand to help seven days a week. Returns policy Changed your mind? No problem. We’ll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'. Delivery Our couriers deliver six days a week between 9 am and 8 pm. Quick delivery turnaround time, two-man delivery and assembly service also can be added. We encourage all our customers to leave an honest review. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions. Get the look for less with Lewis & Sons range of furniture and accessories. Browse our exclusive collections for your home. And for expert advice, call our friendly customer service team or email us on info@lewisandsons.uk
Contact info
United Kingdom
- info@lewisandsons.uk
- lewisandcobeds.co.uk
3.2
Average
136 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Absolutely love my new corner sofa…
Absolutely love my new corner sofa piece - it's exactly what I was looking for! The boucle fabric is very soft and the piece comfortable and well made. The customer service was indeed good - I had them send me fabric samples before (I always hesitate to buy expensive items that I can't see in a store first) and answered all my questions promptly.
The one small issue was delivery took about 3 weeks longer than planned, and I didn't feel well updated on the delays. But other than that all went well (including the delivery) so I'd not hesitate to recommend to others.
July 1, 2024
Unprompted review
Reply from Lewis & Sons
Hey Kimberly,
Thanks for your honest feedback, we are glad you are satisfied with your new sofa and the experience shopping with Lewis & Sons.
We do apologise sincerely for the delay in delivery, we are working on the logistical issues we currently have experienced.
Best wishes,
Lewis & Sons.
Couch
Was very good service the hole time right up two my couch arrived and the two men that deliverd it were very nice
July 5, 2024
Unprompted review
Reply from Lewis & Sons
Hi Andrew,
Thank you for your honest feedback, we are honoured to offer you the best of service from start to finish.
If you need any other assistance in purchasing furniture in the near future, you know we will always be here to help!
Best wishes,
Lewis & Sons.
Excellent product!! Poor customer service :(
I ordered a sofa in May and the lead times are Sofas 3-4 Weeks for a sofa. I’m still YET to receive my sofa which I’ve paid over £2k for. I have a baby on the way due next month however due to issues with my pregnancy it’s looking like she is going to be here next week. Lewis&co are aware of this. I’m in hospital on bed rest and this is causing me further stress I don’t need. Panicking that my sofa isn’t going to be there in time for baby.
I have been told for the past 2 weeks my sofa will be delivered by the weekend, still not had my sofa.
I have been told I will get called regarding delivery, still not been called.
I passed my partners details to Lewis&co and they said they would call him, they never have.
I need the sofa before my baby arrives. This has nothing to do with product itself as I’ve not even seen it! This is to do with the service.
Appalling
Update: the sofa is gorgeous and really good quality. The team sent a free sofa care package and advised they would compensate me too.
Service : wasn’t great
Product: excellent
May 27, 2024
Unprompted review
Reply from Lewis & Sons
Hi Ebony.
FYI, the sofa has now been delivered which took place on the 17th July. We do apologise for the delay on your delivery but we finally got there!
We would like to thank your mother for keeping in communication with us regarding your delivery. We hope your order was wait the worth.
Please let us know if you require anything in the future.
Best wishes,
Lewis & Sons.
Obsessed with our sofa!!
Absolutely in love with our boucle sofa!! There was a slight delay in receiving it but 1000% worth the wait. The delivery guys were so helpful and friendly. We couldn’t be happier :))
July 6, 2024
Unprompted review
Reply from Lewis & Sons
Hi Jude.
Thank you for sharing your experience with us, we are glad the Bubble Boucle Sofa meets your expectations and that it was worth the wait. We are here to always help if you need any furniture in the future.
Best wishes,
Lewis & Sons.
Amazing Sofa and great service!
Amazing sofa! There was a bit of a delay to deliver it due to the Global issues happening in the Middle East, but was worth the wait!
June 6, 2024
Unprompted review
Reply from Lewis & Sons
Hi Aiune,
Thank you for your 5 star review. I'm so pleased to hear you like your new Bubble Boucle Corner Sofa! We appreciate your suffice patience whilst awaiting for your order.
If you need anything else at all, please just get in touch and we will be happy to help.
Kind Regards,
Lewis & Sons.
So delighted with my sofa
So delighted with my sofa! Even with the slight delay with delivery, I was kept informed throughout. The delivery was smooth and the guys who delivered were very courteous and removed their shoes before entering.
Lovely company! Will be ordering again.
June 15, 2024
Unprompted review
Reply from Lewis & Sons
Hi Nicole,
Thank you for your 5 star review. I'm so pleased to hear you were impressed with the service you received from the team. If you need anything else at all, please just get in touch and we will be happy to help.
Kind Regards,
Lewis & Sons.
bubble boucle corner sofa
Although the delivery time was extended due to some shipment delays I was kept well informed so this was appreciated and I have to say the sofa lived up to our expectations and was worth the wait. Beautiful to look at and comfortable to sit on. Already considering another purchase for our second sitting room.
June 14, 2024
Unprompted review
Reply from Lewis & Sons
Hi Fasiha,
Thank you for your 5 star review. I'm so pleased to hear you were impressed with the service you received from the team. If you need anything else at all, please just get in touch and we will be happy to help.
Kind Regards,
Lewis & Sons.
Prompt delivery and quality chairs
Prompt delivery and quality chairs. Good communication via what’s app throughout.
Small issue that was my fault was dealt with immediately. Would recommend 😊
June 24, 2024
Unprompted review
Reply from Lewis & Sons
Hi Kerry,
Thank you for your 5 star review. I'm so pleased to hear you were impressed with the service you received from the team. If you need anything else at all, please just get in touch and we will be happy to help.
Kind Regards,
Lewis & Sons.
Great customer experience, but not great product
I ordered a bed from Lewis & Co in December last year and have had a mixed experience with them. Their customer service is excellent and the team were very polite and helpful with regards to delivery and issues we had. However, I cannot make the review any higher due to the actual bed itself. The bed was delivered and it was in terrible condition, it didn't look anything like what was on the website, so they arranged to replace the bed which took 6 MONTHS to do so. When they did replace it, its been replaced with something which is better, but still isn't what we ordered, the headboard is different and isn't as unique as what was on the website. So i'm left disappointed and a bit frustrated that the 6 month wait still didn't result in the bed i had actually ordered. However I don't have the energy to keep going back and forth, which is disappointing due to how expensive they are. Overall, great customer experience team, but not a great product.
December 1, 2023
Unprompted review
Reply from Lewis & Sons
Hi Ayla,
Thank you for taking the time to share your experience. We're truly sorry to hear about your encounter, this is not the experience we aim to provide.
We strive to ensure that every customer feels satisfied and well informed of any updates regarding their complaint. Your feedback is crucial and we are actioning your replacement of bed, whilst your logistics is being arranged.
We really want to rectify this situation and address your concerns directly. If there's anything we can do to address your concerns or if you have any further questions, please reach out to us at info@lewisandcobeds.co.uk. We're here to help and to make sure you receive the support you need.
Thank you again for your feedback.
Best regards,
Alex – Client Care
I'm really impressed with the Lewis and…
I'm really impressed with the Lewis and Sons furnitures! The quality is outstanding, and the pieces look great in home. They feel durable and well made. The customer service is fantastic too. The staff are friendly, professional, and very helpful. They answered all my questions and gave me great advice on what would work best. When there is a a small issue, they resolve it quickly. I'll definitely be referring my friends and family!
June 8, 2024
Unprompted review
Reply from Lewis & Sons
Hi Yagmur,
Thank you for your 5 star review. I'm so pleased to hear you were impressed with the service you received from the team. If you need anything else at all, please just get in touch and we will be happy to help.
Kind Regards,
Lewis & Sons.
From end to end the purchase was…perfect
From end to end the purchase was fantastic delivery was faultless and the sofa is absolutely superb!! We could not be more happy thank you all șo very much
June 15, 2024
Unprompted review
Reply from Lewis & Sons
Hi Lorenda,
We really appreciate you for your wonderful 5-star review and for appreciating our service. It brings us joy to know that you had a positive experience with us. If there's anything else we can do to assist you, please don't hesitate to let us know. We're here and more than happy to help in any way we can.
Thank you once again for choosing Lewis & Sons.
Great service
First and foremost the communication with Lewis & Sons was excellent. We had a bit of a glitch with delivery issues but the mark of a good company is to sort these issues as efficiently as possible and they certainly went above and beyond to fulfill that. Great service.
June 14, 2024
Unprompted review
Reply from Lewis & Sons
Hi Alison!
We really appreciate you for your wonderful 5-star review and for appreciating our service. It brings us joy to know that you had a positive experience with us. If there's anything else we can do to assist you, please don't hesitate to let us know. We're here and more than happy to help in any way we can.
Thank you once again for choosing Lewis & Sons.
Reply from Lewis & Sons
Hi Oliver,
We really appreciate you for your wonderful 5-star review and for appreciating our service. It brings us joy to know that you had a positive experience with us. If there's anything else we can do to assist you, please don't hesitate to let us know. We're here and more than happy to help in any way we can.
Thank you once again for choosing Lewis & Sons.
Reply from Lewis & Sons
Hi Ross,
We really appreciate you for your wonderful 5-star review and for appreciating our service. It brings us joy to know that you had a positive experience with us. If there's anything else we can do to assist you, please don't hesitate to let us know. We're here and more than happy to help in any way we can.
Thank you once again for choosing Lewis & Sons.
Amazing service
Amazing service! So happy with the quality of my sofa and bed couldn't recommend them enough !
April 22, 2024
Unprompted review
Reply from Lewis & Sons
Hi Arabella!
Thank you for your honest feedback, we are delighted to hear that you love your new Luxe Bed & Urban Range Sofa as it looks amazing in your new home!
Kind Regards,
Lewis & Co Furnishings.
Love my sofa 😍
March 25, 2024
Unprompted review
Reply from Lewis & Sons
Hey Chloe!
Thank you for review, we are delighted you love your new sofa.
Kind Regards,
Lewis & Co Furnishings.
Great company with great staff
Great company with great staff. From day one they’ve gone above and beyond to ensure our needs were met! For context, we were completing on our first house that ended up dragging on for a little while but Lewis & Co were supportive and had the sofa with us in no time.
April 16, 2024
Unprompted review
Reply from Lewis & Sons
Hi Cameron!
Thank you for your honest feedback, we are glad we managed to get your sofa just in time for your new homecoming. The patience was all worth it.
Kind regards,
Lewis & Co Furnishings.
Such an amazing experience and such…
Such an amazing experience and such lovely customer service🫶🏼 Updates were provided constantly and the bed arrived within 3 weeks! I love it😍
April 12, 2024
Unprompted review
Reply from Lewis & Sons
Hey Gabriella!
Thank you for your honest feedback of your experience with Lewis & Co. We are glad you love your new bed, we cannot wait to see images of your bed.
Kind Regards,
Lewis & Co Furnishings.
Fantastic service
Fantastic service. ...highly recommend buying from this co
March 10, 2024
Unprompted review
Reply from Lewis & Sons
Hi Sarah!
Thank you for your kind words of our service, we always strive for excellence and ensure our customer is a priority.! If you need anything else at all, please just get in touch and we will be happy to help.
Kind regards,
Lewis & Co Furnishings.
Great customer service and very pleased…
Great customer service and very pleased with sofa. Communication was excellent and would buy from them again.
March 4, 2024
Unprompted review
Reply from Lewis & Sons
Hi James!
Thank you for your kind words of our service, we always strive for excellence and ensure our customer is a priority. We are glad you are pleased with your new Boucle Cinema Sofa! If you need anything else at all, please just get in touch and we will be happy to help.
Kind regards,
Lewis & Co Furnishings.
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