Lewis & Sons  Reviews 

136
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Hi guys, scammed for £6000! this company is a scam as well as his other company called EVR Enterprise. The guy behind these accounts is called Faisal Ali 227 Bradford Road, BD18 3AA 07... See more

Rated 5 out of 5 stars

We ordered the raffina coffee table as we moved into our property so needed one as quick as possible. Easiest find and best quality from Lewis & Sons. The coffee table comes with instructions and l... See more

Company replied

Rated 3 out of 5 stars

I genuinely thought this company was a total scam, so many red flags but my sofa DID eventually arrive, 2 months late. If you can deal with no communication, nobody having a clue what’s going on, c... See more

Company replied

Rated 5 out of 5 stars

Really great selection of sofas, but most of all the personal customer service is just great. I whatsapped and DMed on instagram quite a lot of time checking styles/fabrics and my options. They alway... See more

Company replied

Company details

  1. Furniture Manufacturer
  2. Bedroom Furniture Store
  3. Sofa Store

Written by the company

Plenty of choice Browse stylish furniture and accessories furnished with on-trend fabrics and finishes. Find the perfect piece for your bedroom, living room, dining room. Now available with finance, delivery options and free fabric swatches. If in doubt, our friendly customer services team are on-hand to help seven days a week. Returns policy Changed your mind? No problem. We’ll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'. Delivery Our couriers deliver six days a week between 9 am and 8 pm. Quick delivery turnaround time, two-man delivery and assembly service also can be added. We encourage all our customers to leave an honest review. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions. Get the look for less with Lewis & Sons range of furniture and accessories. Browse our exclusive collections for your home. And for expert advice, call our friendly customer service team or email us on info@lewisandsons.uk


Contact info

3.2

Average

TrustScore 3 out of 5

136 reviews

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3.2

All reviews

(136)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Great item, fast delivery

The item arrived within the timeframe suggested. I called to check up on the delivery status at one stage and was given clear and accurate updates. The dining set is amazing, I would highly recommend

August 16, 2024
Unprompted review
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Reply from Lewis & Sons

Hi!

Thanks for leaving your honest feedback in ordering your Outdoor Garden Furniture with Lewis & Sons.

We are glad you are happy with your purchase and the order process you experienced with us!

Best Wishes,
Lewis & Sons.

Rated 1 out of 5 stars

don't believe commitments received from…

don't believe commitments received from Lewis & Co - following errors in the dimensions of the sofa they then failed to follow through on corrective actions despite my repeatedly chasing and them repeatedly reassuring me over a period of months - they will blame their supplier / material availability / their transporter.

They really don't like negative reviews and try hard to convince you to take them down - maybe that's why you don't see many here.

August 14, 2024
Unprompted review
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Reply from Lewis & Sons

Hi John,

Thank you for sharing your honest feedback with Lewis & Sons.

We understand your experience was not the greatest with the delays and mishaps of your bespoke sofa order. FYI we did manage to replace your sofa with the correct dimensions after all at the cost of nothing. We refunded the full amount paid for the sofa and replaced your incorrect sofa for FREE. Furthermore, your dog cover for the sofa is also being sent out and was attempted for delivery yesterday but was declined when the driver arrived to you.

We understand mishaps and delays occur but we have done everything to rectify your experience with the above actions.

Best wishes,
Lewis & Sons.

Rated 5 out of 5 stars

Darcy U-Shape Sofa

We ordered the Darcy U-Shape Sofa in midnight blue and although the delivery was over 3 weeks later than expected, the sofa looks great and very much worth the wait - we are very happy with our order.

August 9, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Jen!

Thanks for your honest feedback, we are delighted it was all worth the wait. Due to a high demand in our products / services we are experiencing longer lead times than usual but that is to ensure each item is made to our very high standard and quality.

Best Wishes,
Lewis & Sons.

Rated 4 out of 5 stars

Good quality furniture and comfortable

Good quality furniture and comfortable. Slight issue with delivery as it turned up 5 days after the original specified date and we had stayed in especially but the product itself we are really happy with.

August 12, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Ellis,

Thank you for your honest review we appreciate our customers feedback. We are glad you are happy with your purchase of the Tumino Garden Corner Firepit Set.

Your garden cover is also in transit so you will be notified on the delivery of this.

Best Wishes,
Lewis & Sons.

Rated 5 out of 5 stars

Amazing

Amazing. Really happy with my order of the corner sofa. Delivered on time agreed.
Great quality sofa.

August 7, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Julius!

Thank you for your honest feedback. We are delighted to hear that you are very happy with your California U Shape Corner Sofa.

Best wishes,
Lewis & Sons.

Rated 3 out of 5 stars

Beautiful Sofa; Terrible Communication

I genuinely thought this company was a total scam, so many red flags but my sofa DID eventually arrive, 2 months late.
If you can deal with no communication, nobody having a clue what’s going on, constant delays, excuses and aLOT of stress…then it’s worth it. The sofa is beautiful and exactly like the photos and worth every penny but my god was it a horrendous experience.
They really really need to sort out their customer experience.

July 6, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Charlotte!

Thank you for your honest review.

We are glad the wait was worth it. Unfortunately due to shipping delays in logistics you had to experience a wait on your sofa delivery. We are working very closely with our overseas shipping team to ensure a smoother and quicker delivery process for our customers.

Best Wishes,
Lewis & Sons.

Rated 5 out of 5 stars

I ordered the deluxe cinema sofa in…

I ordered the deluxe cinema sofa in grey plush velvet and love it, customer service was available all hours and was very helpful the delivery company used was also fantastic and went above and beyond to help me, highly recommend to anyone to get your furniture o will be buying other stuff soon

August 2, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Nick!

We are glad you love your new deluxe cinema sofa and happy with Megan's efforts of handling your order updates and customer service.

Thank you for the kind words and honest feedback.

Best wishes,
Lewis & Sons.

Rated 5 out of 5 stars

Perfect toddler bed

Lovely bed, very happy with our purchase of a toddler bed.
The only negative was that delivery was a lot longer than initially labelled, however because we were in no rush to receive the bed, we were okay with that!
On the whole, worth the wait!

July 29, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Rebecca!

Thank you for your honest feedback, we are delighted to hear that you are happy with your new Bella Bed. Understandingly, we ensure all quality control checks are complete for all of our items before dispatch hence the slight delay in your delivery.

We are always striving for improvements and efficiency in logistics for our customers and we aim to keep working on this matter to make our customer journey with Lewis & Sons easier!

Best Wishes,
Lewis & Sons.

Rated 5 out of 5 stars

Amazing bed

Amazing bed! I saw the noire bed on Lewis & Sons website and it looked simple and elegant, fell in love.

July 18, 2024
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Reply from Lewis & Sons

Hi Lisa,

Thanks for your honest feedback, we are glad that you are happy with your choice of bed.

Best Wishes,
Lewis & Sons.

Rated 5 out of 5 stars

We ordered the raffina coffee table as…

We ordered the raffina coffee table as we moved into our property so needed one as quick as possible. Easiest find and best quality from Lewis & Sons.
The coffee table comes with instructions and looks amazing for the price!
Quick delivery and amazing customer service.

July 15, 2024
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Reply from Lewis & Sons

Hi Maddie!

Thank you for leaving us feedback of your order with us. We are delighted of your experience in ordering our new range Raffina Coffee Table.

Best Wishes,
Lewis & Sons.

Rated 5 out of 5 stars

Really great sofas, ordered again!

Really great selection of sofas, but most of all the personal customer service is just great. I whatsapped and DMed on instagram quite a lot of time checking styles/fabrics and my options. They always replied speedily and were very helpful. We had one delivered and have ordered another one!
The quality is great, well made. Delivery time was fast too. Looks amazing!

July 22, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Louise,

Thanks for your feedback, we are glad you are happy with your purchase of the Nova Modular Sofa & your Aura Sofa will be just as beautiful when delivered!

Please let us know if you require any further assistance from us in the future.

Best Wishes,
Lewis & Sons.

Rated 5 out of 5 stars

Ordered a boulce L shaped sofa from…

Ordered a boulce L shaped sofa from Lewis & Co - quality is amazing super comfy sofa! Looks stunning in our living room would definitely recommend!

July 20, 2024
Unprompted review
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Reply from Lewis & Sons

Hey Frankie!

Thanks for your honest feedback, we are glad to hear you love your new bubble boucle corner sofa.

Your knotball cushion is on the way to you so keep an eye out for the delivery of this!

If you need anything in the future please do not hesitate to contact us.

Best Wishes,
Lewis & Sons.

Rated 5 out of 5 stars

Great experience with Lewis and co…

Great experience with Lewis and co customer service was 5 star replied within minutes to any queries. And the sofa that arrived was worth the wait 👌

July 17, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Anthony!

Thanks for your honest feedback, appreciate the kind words. We are grateful to honour you with our service.

Let us know if you need anything in the near future.

Best Wishes,
Lewis & Sons.

Rated 5 out of 5 stars

Very pleased.

Delivery was great and they were in contact to let us know timings. Comes exactly as described. Managed to get fabric samples too so we could decide which colour we liked best. Thank you !

July 4, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Vicki!

Thanks for your honest feedback, we love to hear what our customers have to say about our service and product.

Please let us know if you require anything further from us in the future.

Best wishes,
Lewis & Sons.

Rated 4 out of 5 stars

Sofa is amazing

Sofa is amazing !
Few issues with the delay of delivery however was solved with compensation.
Best advise would be to be order in 3/4 months in advance just to prepare for any delays but was worth the wait.

July 17, 2024
Unprompted review
Lewis & Sons  logo

Reply from Lewis & Sons

Hey Agy!

Thank you for your honest feedback, we are glad you love your new Bubble Boucle Corner Sofa.

Let us know if you require anything in the near future.

Best wishes,
Lewis & Sons.

Rated 5 out of 5 stars

Most comfortable sofa ever

I recently purchased a sofa from Lewis & Co, and I couldn't be happier with my experience. The delivery arrived earlier than expected, which was a pleasant surprise. The quality of the furniture is outstanding. It's incredibly well-made and durable, yet soft and inviting. The sofa is, without a doubt, the most comfortable piece of furniture we’ve ever had. Sitting on it feels like being enveloped in luxury. I highly recommend Lewis & Co for anyone looking for high-quality, comfortable furniture with exceptional service.

June 20, 2024
Unprompted review
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Reply from Lewis & Sons

Hey Diba!

Thank you for your second review of our service we are glad you are more than happy with our service and your sofa you recently purchased from us again.

Best wishes,
Lewis & Sons.

Rated 5 out of 5 stars

Ordered a bespoke sofa from Lewis &…

Ordered a bespoke sofa from Lewis & Sons. Process was fantastic, consultation call was professional & informative. delivery times were provided. Was given tracking details to track my order, drivers were so helpful in assembling our sofa and taking away the packaging with respect. Very good company to order from, great customer service.

May 23, 2024
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Reply from Lewis & Sons

Hi Laura!

Thank you for your honest feedback,

We are glad that your experience with Lewis & Sons was fantastic, we are always trying our best through improvements and communication with all of our clients.

If you require our services in the future, please do not hesitate to contact us.

Best Wishes,
Lewis & Sons.

Rated 4 out of 5 stars

Ordered a Cloud armchair

Ordered a Cloud armchair. Its a fabulous product - good quality and did not disappoint. The wait time for the product is long and just about bearable. Would be helpful to make the wait time much clearer up front - I feel I was not expecting the 10-12 weeks that it took. Customer service is very quick and responsive via Whatsapp. Delivery service was good although added another week from receiving the goods/checking/arranging delivery (plus there was a reliance of phone numbers which were incorrect, rather than email so got a bit confusing). I would recommend this Company, if you don't mind a wait for your purchase (although to be fair there are other companies also with long delivery times so its not unique to this Company).

July 9, 2024
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Reply from Lewis & Sons

Hi Ruth!

Thanks for your honest feedback, we always love to see the experience our customers go through with Lewis & Sons.

Yes, the logistic issues of your order was a challenge as for this instance the delivery was over the timeframes we offer. We are working very closely with our logistics team to ensure the deliveries/ shipments are arriving to our customers quicker.

Thank you once again for your patience and honest feedback!

Best Wishes,
Lewis & Sons.

Rated 5 out of 5 stars

Excellent services and excellent…

Excellent services and excellent quality so please by our order

July 8, 2024
Unprompted review
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Reply from Lewis & Sons

Hi Samuel,

Thank you for honest feedback, we are honour to deliver the Delilah Cinema Sofa & Sara Corner Sofa to you.

FYI, your two armchairs are also out for delivery so keep an eye out for any tracking details as provided via email.

Best wishes,
Lewis & Sons.

Rated 1 out of 5 stars

Fraudulent company

Lewis & Sons is a fraudulent company - stealing images of our furniture products and marketing them as their own. All stolen images are created and owned by us. Further all designs are made in-house at Hemdesigners. We are not affiliated with Lewis & Sons in any way and have not permitted them the use of any material or distribution of our products. This constitutes a clear infringement of designers, photographers and our intellectual property rights. We highly advise to stay away from this company who do not have any regards to the law. Further it is impossible to get in touch with them on this matter.
Kindest regards,
Hemdesigners Team

July 9, 2024
Unprompted review
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Reply from Lewis & Sons

Unfortunately, we think you have targeted the wrong business. We are based in the U.K not Europe. Your accusations do no match our business values.

Please remove this review as this is a matter to arrange with your own management team to check before writing a review on an exclusive business unaffiliated to yourselves.

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