Lewis & Sons  Reviews 

I wish I'd seen all of these negative reviews before I placed my orders...I ordered a boucle bubble corner sofa 22nd August so there's still hope...but I also ordered 2 cream faux fur throws 23rd August. STILL WAITING FOR MY ORDER!!! Seriously nearly 4 week's have gone by!! They're throws!!! It shouldn't take so long to receive 2 throws!! I've ordered & received item's from Ali Express & Temu that have arrived from China much quicker than this company!! Strangely enough the throws have been completely removed from the website. I did request a refund & was ignored for over a week. Then was finally told my item's had been dispatched...a week ago...still waiting!! I'm honestly starting to believe the other reviews that this company is a scam!!! Terrible service.

UPDATE- Just received an email confirming they are cancelling my order due to shipping issues. I only ordered the sofa 3.5 weeks ago! Luckily I paid via payitmonthly and I've spoken to them & will be getting my money back. Still no idea what's happening with the throws I ordered though!!!! I didn't receive any update on them.

Please note that this company is super dodgy and a potential scam, From little to no response over email/ text, but will happily engage in a phone call and act super friendly (leaving no audit trail of the false promises confirmed on the phone call) mysteriously the same number now doesn’t work and they have switched comments off on their social media. We are 7 weeks without our bed despite delivery estimates provided at the time of purchase was 2-3 weeks. We have reported our purchase to our credit card company, save yourself the hassle and buy elsewhere

Ordered a sofa on 7th May with a 6-8 week lead time. After no news for the first coupe of months I was then notified of delays due to shipping issues, then further delays as the goods were 'inspected' after arriving in the UK. Following further delays I finally received my sofa after 16 weeks, only for it to be made with the incorrect fabric. I'm now getting no response on rectifying the issue or receiving a refund so have had to escalate with my credit card company to try and resolve. Please do not order from this company !!!

DO NOT ORDER - SCAM

Paid over £2k for a couch in May. A couch completely different to what I had ordered was delivered. They told me the cushions (to make it similar to the actual couch we paid for) would be delivered within 7-10 days (now this was about 2 months ago!), and nothing since then. Reached out several times to try to understand what is happening and all they say is “they are checking the status of the order” (for the past month and half), but no real update of where the remaining of the couch is! I will do everything in my power to get my money back otherwise will seek legal action against this company. Totally inadmissible. AVOID!

Me and my partner ordered a sofa 10 weeks ago.. order #1879. Told delivery would be 6-8 weeks. We have been strung along with “delays” and lies! They’ve ignored calls/messages and they turned comments off on instagram when we tried to reach out there.

We have requested a refund multiple times (almost 2 thousand pound!!) via email, whatsapp, social media and tried to call and have been completely ignored, we cannot buy a new one without getting our money back and we have now been without for almost 3 months !!

Despite ordering 3.5 months before I needed it, my bed was delivered in June, 2 weeks late, with the frame made incorrectly and without the gas lift mechanism that I ordered.
They did send someone to temporarily fix the frame initially but I have been constantly chasing for the gas lift since June and now, in September, they have stopped responding completely.
I could not recommend this company unfortunately.

I am heading into week 6 with no sofa. (The delivery said 3 to 4 weeks when i bought it) absolutely shocking delivery service. If you want you sofa in s specific timeline do not trust a word they say. They use a co many called ASB for delivery and they seem have an odd and unprofessional set up. The order seemed to be with ASB but then ASB informed me that Lewis and Sons had cancelled the delivery. I still don't actually know if I will ever re I've my sofa. Could this whole thing be a scam? Tbh I am unsure.

The delivery men were very helpful & friendly , unpack corner sofa and took all the packing away with them.

I was informed the night before of a two hour time slot. The driver phoned me when he was about 15 minutes away and my sofas were delivered and unpacked within the time slot. All cardboard and polythene wrappers were taken away. Brilliant service

Ordered a sofa on 3/8/24 advertised as delivery within 3-4weeks. I’m just being lead on with no definitive delivery time, when I asked to cancel the order 15 minutes later, I then conveniently receive an email from a delivery company saying they’ve been made aware of my order. Lewis&Sons then say they can’t cancel and refund because the order is “in transit” I email the delivery company and they say they haven’t collected my items yet. Effectively Lewis&Sons lie on their website to get customers to buy their products and then string them along regarding delivery. I’ll be going to the ombudsman to sort the issue. It also states on the website they will accept returns of ANY of their products so if my order is still with Lewis&Sons and hasn’t been collected by the delivery company why can’t they just cancel and refund? Doesn’t mention anywhere on the website or in the returns section that sofas are made to order and cannot be returned.

Great service, very quick and efficient. Look fabulous and very comfortable, so I’m sure they will last well. Great WhatsApp chat too for queries. Thank you Megan.

This is the worst company i have ever had to deal with! In june i ordered a corner boulce sofa which stated 4-6 week delivery, which meant it should have been delivered in july. They kept saying the shipment from turkey had been delayed. customer service is horrendous, you have to constantly chase them up. On friday my sofa was finally delivered and it was the wrong sofa ! 4 days later im still waiting for them to tell me how they are going to rectify this ? bearing in mind the shipment took so long due to extensive checks but was never opened for them to realise it was not the correct sofa. you just get excuse after excuse ! the whole company was also on annual leave the day the wrong sofa arrived for 4 days. They sent me a sofa and a foot stool and i ordered a left hand corner which was so much bigger than the small sofa that has been delivered. its looking like im now going have to take further action as this is not being resolved. does not seem like a legit company

We bought the Boucle bed and the service from start to finish was very good. The customer service from the start was excellent (through whatsapp). Right from order to delivery the whatsapp service was so helpful. The bed itself came and we are very happy with the quality.

Avoid this company at all costs. You can purchase the exact same beds from other providers.

I ordered a bed on the 8th July, they delivered the WRONG BED on the 26th July. I have been strung along with promises of a delivery including fake emails with tracking numbers before finally giving up on their lies and promises and demanded a refund on the 22nd August. 8 days later still nothing!

This company owes me over £1000. I have sent over 15 emails, 45 WhatsApp’s and countless phone calls.

This is not a legit company. Stay away or lose your money.

If you want a seamless and quick delivery experience this probably isn't for you, but if you aren't in a rush this is a really great product. I got the L shaped boucle sofa and it is so beautiful and comfortable. Delivery kept getting delayed and then all of a sudden a call to say it was coming the day after. Delivery went really smooth after that.
Would recommend as the sofa is stunning and great value but double the delivery time estimate and know it's eventually coming!

Beautiful sofas, It has just arrived and I have already placed another order for another sofa, chair and blankets! Lovely company and great at communicating during the process.

I ordered a sofa in mid May, the lead time on delivery was 3-4 weeks, so I was expecting it in June.

From June onwards, I received a long stream of varying excuses from them - written in quite strange and unprofessional language- about shipping and transportation delays / having to check over all the sofas they had received from Turkey which would take a week / saying my sofa was with the courier, then it wasn’t with the courier….. they changed the arrival date of the sofa date repeatedly.

In mid August they then sent me tracking details- showing me they were sending my sofa to a completely different address, which was the last straw!

I asked for a refund and for the contact number for PayMonthly who I had organised finance through. Lewis and Sons (or is it Lewis and Co??) instead gave me the number of a company that does insurance scams….

I don’t know what’s going on with this company but it was a very confusing and frustrating experience.

I have happily now been refunded and no longer have to deal with them. I would strongly advise looking elsewhere if you want a quick and stress free sofa delivery.

Ordered the bubble boucle corner sofa from Lewis & sons back on 6th June this was a purchase for a new home I purchased which was unfurnished and due to move in at the end of July. The lead time for delivery when I ordered was 4-6 weeks which was a perfect window for when I'd be moving in so I ordered it. A few weeks later I received a direct email from Lewis & sons stating the sofa would be delivered on 3rd week of July which was perfect timing for us however as we approached this week it was complete radio silence until I started chasing them for an update. I eventually got through to them only to be told there was a delay in the shipment and my order was going to be delayed by a further 2 weeks, I was extremely annoyed as I knew we'd now have to end up sitting on the floor in our new home instead of our sofa that was supposed to arrive before we moved in. The worst part of this scenario was in the weeks to come, where I had received yet again no follow up or communication from them once the 2 week timeframe they gave me had passed. After numerous calls and emails to understand where my order was, I finally got an update telling me my order arrived with them around 3rd August and that they are doing 'quality checks' on the orders. Fast forward to now the 23rd August it's been impossible to get a straight answer from this company as to when I'll actually be getting my sofa. I'm completely dumbfounded as to how a company already knowing their shipment was 2 weeks overdue, take 3 weeks for quality checks and give no updates to their customers. This entire process has been the most stressful experience I've had to endure when ordering a product I honestly feel like we've been scammed. To add insult to injury they've promised me several times a refund (never received) a temporary sofa (never actually arrived) and told me a further update that the sofa would be delivered this week (hasn't arrived) If you're a person that enjoys sending countless emails, calling several times a week only to be ghosted or lied to then order away but I would honestly warn people against ordering from this company, a month delay in delivery is unacceptable especially when it comes with zero up front communication, Never ordering again!!

I ordered a sofa a few weeks ago then changed my mind. I am still waiting to receive my refund despite chasing this up several times.

Update - 16/09/24
No update on the sofa whatsoever since I left my review and I can't get in touch with customer service through email or through the phone at all. It isn't surprising as an email was sent out telling us that they were actively ignoring messages and calls due to the issues with deliveries... They've also turned off comments on their Instagram posts. I spent over £2000, it's been almost 4 months and they are essentially ghosting me and other customers in my position. Me and my pregnant wife are still sofaless in our new home due to this disgrace of a company, or should I say this disgrace of an individual, Murtaza Ahmed Aslam the sole director and employee apparently of "Lewis and Sons"...... Recently found out that all of their furniture is available through multiple different websites as well, it's not bespoke, it's not "designed in house". Also it states on their website "Customer satisfaction guaranteed", well just sort by the 1 star reviews and you'll see what a guarentee from this company is worth. Be weary of most of the positive reviews on here, they're left by accounts with 1 review on this site and all seem to be written in a similar way.

I’ll start off by saying the sofa I ordered was very expensive, so the service we’ve received is absolutely shocking. I ordered a sofa on 4th June for mine and my partner’s new home. We were told the lead time was 3-4 weeks. We were then told the delivery was going to take place the third week of the July. Then we were told it was delayed again and would arrive the week beginning 5th August. It is now the 21st August, they claimed almost 3 weeks ago the sofa has made it to their warehouse and is undergoing extensive quality checks which surely doesn’t take 3 weeks, but they won’t give me an estimated delivery day at all. So we’ve been in our new home this whole time without a sofa and to top it off, my partner is 21 weeks pregnant which I’ve told customer support and still I’ve gotten no clear answer on when we can expect to receive our sofa. I also paid for the fabric care kit that didn’t arrive. To make good on the problems, they said they’d send out a “goodwill” gesture which was a fabric care kit which also didn’t arrive. After contacting them, they said they’d send it out again and again nothing turned up. Eventually they sent out two more fabric care kits and actually gave me tracking info for them, and they turned up the next day which was a bit suspicious.. They also gave me a 10% refund to make up for the delays but honestly it’s not good enough considering I could’ve ordered a sofa from probably any other company for less money and have it by now. This whole experience has just been absolutely shocking, customer support and communication in general has been patchy and I’m still none the wiser as to when I’ll receive the sofa.