Fantastic buying experience from great staff ! Viki Peter Simon and the Manager Louis ... great coffee too ... a friendly family type of approach nothing is too much of a problem and all bases covered... See more
Company replied
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Fantastic buying experience from great staff ! Viki Peter Simon and the Manager Louis ... great coffee too ... a friendly family type of approach nothing is too much of a problem and all bases covered... See more
Company replied
National Recall re Fuel Vent Tube, main dealer is quite a way from me so I had arranged a courtesy car but when I arrived I asked if they could do the job immediately & save me møre travelling back n... See more
Company replied
been trying to book a service I called so called lexus over 8 times today they keep passing the buck no one there has any knowledge or experience seems like they just employ any body , no one ev... See more
Company replied
There's alot to learn & decide on when buying a new car. We were fortunate to be assisted by Poppy Walker who was patient & willing to spend time explaining the many features & workings of the new car... See more
Company replied
Explore a life of luxury with us here at Lexus Woodford. Lexus Woodford was born in the year 2000, almost a decade after Hills Motor Group’s first dealership Hills of Woodford Toyota. Since, Lexus Woodford has triumphed reflecting luxury, performance and reliability in both our products and customer service. Being a family run business we can assure you that you can have the confidence in the quality and personalised service you’ll receive when visiting our centre. Onomotashi is our benchmark here at Lexus Woodford. Translated, Onomatashi is a Japanese term used to represent the act of providing detailed service in a variety of ways to allow guests to spend a relaxing and memorable time by putting customers first which is exactly what we aim to deliver to all of our customers visiting our centre.
536-564 High Road, IG8 0PR, Woodford Green, United Kingdom
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Replied to 75% of negative reviews
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Shouting all my gratitude to Alex K in Woodford. Hes been my go to person for all my cars and has been a godsend. This time round i defo ordered my new car based on his trust with colour and style and as ive been with lexus for many years now Alex knows exactly the kind of cars i like. He smashed it for the 5th time and got it spot on. Loving every bit of my car and especially the interior colour. Thank you again Alex :)

Reply from Lexus Woodford
Tracie at Reception greeted me and looked after my needs whilst I waited for the second key on my Lexus to be programmed.
Likewise the service adviser Charlotte and technician Neil were just as attentive and efficient.

Reply from Lexus Woodford
So professional, so smooth. Engineering team is top class and the host Tracie is fantastic. Highly recommended A+++++

Reply from Lexus Woodford
Lexus woodford the best dealer with best staff . Your are always welcome with very friendly smile.Tracie is very wonderful lady she offered me coffee twice. What a wonderful customer service.
The staff are very friendly. I always feel I'm at home seating with my friends and family.they keep updating with the on going service's. Jeremy a great man with great customer service.
Thank Lexus woodford.The cleaner may put little more attention cleaning the car .

Reply from Lexus Woodford
Very friendly and welcoming. Perhaps the first time I was allowed to browse all the cars in the dealership on my own, while being pampered by Tracie with coffee, tea, biscuits and water.

Reply from Lexus Woodford
Friendly, welding team. Loved the video from the technician. Not overly pushy selling items and add ons that’s totally up to me but all explained well. Great experience with a great service package for the next couple of services.

Reply from Lexus Woodford
Ashif was great today, toldbme everything to keep me safe on the road.
Thanks

Reply from Lexus Woodford

Reply from Lexus Woodford
The courtesy and efficiency of Errol and Tracey made getting our new UX250 F-Sport from Woodford a real pleasure. Their approach to customer service is exemplary.

Reply from Lexus Woodford
Woodford Lexus servers department you always get good friendly welcome and Tracie makes a good coffee when you enter the door and any question or problems with the car they steer you in the right direction with best-course of action
I would recommend using this branch
Graham

Reply from Lexus Woodford
Absolutely brilliant experience at Lexus Woodford. Efficient customer services by the teams, clear communication and time keeping. A big shout out to the host Tracie who was so kind and attentive throughout the time I spent waiting for my service to complete. 5* experience overall!

Reply from Lexus Woodford
Liked the hospitality especially the coffee thank you Tracie

Reply from Lexus Woodford
A special thank you to Alex for his great customer service. He listened to all my requirements and answered all the questions I had. Very impressed and would gladly return for my next car.

Reply from Lexus Woodford
From the moment I received the Quotation to taking delivery of the car everything along the way has been smooth, friendly and professional delivering what was promised earlier than the original delivery date.
Erol who I have dealt with through the whole process has been great nothing has been to much trouble, he ran through everything on the day of collection very thoroughly with a follow up call 2 days later.
I travelled from Doncaster to London to collect the car and it was worth it, I was greeted and made very welcomed. I would hesitate to purchase another car from them in the future.

Reply from Lexus Woodford
Great communication and customer service. Friendly staff esp Ashif, who explained everything clearly

Reply from Lexus Woodford
Tracie Clark was very helpful and there was very good customer service.

Reply from Lexus Woodford
From start to finish, Erol at Lexus Woodford was fantastic! Very informed, knew everything there was to know about the cars, no hard sell, just good information to let us make our own decision. Came up with a very competitive deal, and even though we had to wait for the factory order, Erol phoned every month keeping us up to date on the cars status. Would not hesitate to deal with Erol and Lexus Woodford again

Reply from Lexus Woodford
Great Atmosphere in that dealership!
I was given a Great and Speedy Service.
In Particular Ashif Perwaiz in Service was great, kept us up to date with the progress of our Vehicle and help set up a service plan for our car.
Thank you Ashif and Lexus Woodford !

Reply from Lexus Woodford
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