Liberteleather Reviews 

213
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their high quality, comfort, and stylish designs, often noting the soft leather and excellent craftsmanship. Many people appreciate the ease of ordering and the overall positive experience, with items often arriving quickly. Reviewers are delighted with their purchases and often express intentions to buy again. However, some people were dissatisfied with the product quality and materials. Several customers reported receiving items that did not appear to be real leather, had a strong chemical smell, or were poorly constructed with cheap components. Packaging was also a concern, as products sometimes arrived dirty or in flimsy bags instead of boxes.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort, craftsmanship, and material... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery... See more

Order

Consumers find the ordering process to be positive, with many stating they would recommend and reorder due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because of the Xmas rush, the shoes did take a little longer than expected but they apologised for the wait and gave me back a discount that I was very grateful for. My daughter is delighted with her... See more

Rated 5 out of 5 stars

Consistent well made stylish sandals. Just knowing you have to wait a little to have them made especially for you is reassuring. Its all part of the experience of a well made affordable shoe. The adve... See more

Rated 5 out of 5 stars

Absolutely beautiful purse. 10/10 leather is silky, tassels are perfect. Sits well on shoulder. Shipping was fast, no additional fees or duty to Canada Took a chance on this company as I had never s... See more

Rated 5 out of 5 stars

My sandals are an even better color than on the website, lightweight & comfy right out of the box. The selection , pricing and product fit are really good too.


Company details

  1. Fashion Accessories Store

Written by the company

Premium leather goods. A small business specialising in sustainable slow fashion pieces individually handmade to order.


Contact info

3.9

Great

TrustScore 4 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(213)

32 reviews in the last 12 months

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Rated 3 out of 5 stars

Okay

Okay, so here are the positives:

1. Product is leather as mentioned
2. Product looks exactly like the images which is great.
3. Okay quality
4. Customer service is nice

Negatives:
1. It is absolutely not true to size, you need to size up 1 size from your typical size. I’m a 10, had to get an 11.
2. The way they are made they will give you the absolute worst blisters on your heels, no matter what you do
3. They are very heavy

May 24, 2023
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Alana, thank you for your honest feedback. You will be happy to hear that we have listened to our customers and have developed a new featherlight base for our exisiting sandals changing the total weight of each sandal from 400g to 165g which we believe will negate what would be point 2 and 3 of your negatives. In regards to sizing we now have feedback from previous customers on the product page to help better understand what size is for you.

Rated 1 out of 5 stars

Not great, sadly

Not great, sadly. The sandals are a funny fit and the return process is laborious. The return arrived in the US in December and I only just received my refund (in March) after I followed up. They also ask customers to leave positive reviews, rather than genuine feedback, which seems a bit disingenuous.

March 29, 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Mady, sorry to hear you were not happy with your shopping experience, we are constantly striving to improve our customer service. We do not ask for only positive feedback, we simply ask for the chance to rectify a negative experience before leaving a negative review as we take customer satisfaction very seriously.

Rated 5 out of 5 stars

Cute and comfortable.

I’m always anxious about purchasing from Facebook ads but I’m so glad I bought these sandals. They have a great moulded footbed which gives excellent support, the ankle strap is also comfortable and supportive. I have worn these every few days since I got them, highly recommend.
Sizing is true to size.

January 29, 2024
Unprompted review
Rated 1 out of 5 stars

Buyer be aware

They need to be transparent about the return policy. The return location is in Indonesia, so you will need to pay the price of the item to return it. Basically, buyer be aware if you are returning from North America. I would not buy again.

February 22, 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

In this case we have listened to our customers and have updated our returns to not require a return back to Indonesia, we have now a return facility in California. We do our very best to offer fair returns.

Rated 5 out of 5 stars

I love the bag

I love the bag. Everyone loves this bag! I get comments on it all the time. I just had another compliment on it a few days ago. Nice soft leather product or faux leather I’m not sure what it is really but it’s great whatever it is!

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

I love my Brontë sandals

I love my Brontë sandals, they are very comfortable and beautiful! Shipping was extremely fast and they came in nice storage bag which I appreciate rather than more cardboard.. I do wish I purchased one size bigger but they’re affordable so I will definitely order another pair and just have two :)

July 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service!

The customer service was amazing and I had a problem with my order and it was fixed instantly. The slides are also so stylish and I just love how comfortable they are!

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

I love my Libertés

I love my Libertés - perfectly crafted and strong leather sandals that haven’t changed since the day I bought them. A beautiful and classic shoe!

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Love them!!

Sandals I bought arrived! Love them, so well made, really comfortable, you can see the quality in them. People keep asking me where I got them from! :)

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Better quality!

Easy to order.
Loved they had a decent discount.
Great quality!
I never trust sandals won’t rub and slit my feet, so that’s why I thought to buy a product that looked as if they were more quality than my usual.
These sandals did not disappoint! Not one cut or blister and so comfortable.
I always get compliments!

November 9, 2023
Unprompted review
Rated 4 out of 5 stars

I sized up as recommended

I sized up as recommended and they were the correct size. The leather is really nice and soft. They are a bit tight across the top of the foot but feel that they will loosen up. I didn’t realise the price was US dollars, so just take that in to account.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

My favourite shoes

I’ve had my Liberté sandals for 2-3 years now and they’re still my go to shoes. So comfy, go with literally everything & have maintained a very on trend vibe the whole time I’ve owned them!

March 29, 2024
Unprompted review

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