Liberteleather Reviews 

213
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their high quality, comfort, and stylish designs, often noting the soft leather and excellent craftsmanship. Many people appreciate the ease of ordering and the overall positive experience, with items often arriving quickly. Reviewers are delighted with their purchases and often express intentions to buy again. However, some people were dissatisfied with the product quality and materials. Several customers reported receiving items that did not appear to be real leather, had a strong chemical smell, or were poorly constructed with cheap components. Packaging was also a concern, as products sometimes arrived dirty or in flimsy bags instead of boxes.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort, craftsmanship, and material... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery... See more

Order

Consumers find the ordering process to be positive, with many stating they would recommend and reorder due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because of the Xmas rush, the shoes did take a little longer than expected but they apologised for the wait and gave me back a discount that I was very grateful for. My daughter is delighted with her... See more

Rated 5 out of 5 stars

Consistent well made stylish sandals. Just knowing you have to wait a little to have them made especially for you is reassuring. Its all part of the experience of a well made affordable shoe. The adve... See more

Rated 5 out of 5 stars

Absolutely beautiful purse. 10/10 leather is silky, tassels are perfect. Sits well on shoulder. Shipping was fast, no additional fees or duty to Canada Took a chance on this company as I had never s... See more

Rated 5 out of 5 stars

My sandals are an even better color than on the website, lightweight & comfy right out of the box. The selection , pricing and product fit are really good too.


Company details

  1. Fashion Accessories Store

Written by the company

Premium leather goods. A small business specialising in sustainable slow fashion pieces individually handmade to order.


Contact info

3.9

Great

TrustScore 4 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(213)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super comfortable

Super comfortable, great quality, received quick! Highly recommend this company. Bought a purse in the past and love it as well!

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great sandals

My sandals are great. They are unlike anything you would find at a standard shoe store. The quality and craftsmanship really surprised me. I was nervous about the location they were sent from, but no worries! This place is legit.

March 29, 2024
Unprompted review
Rated 2 out of 5 stars

Way too big even by following the size…

Way too big even by following the size guide. Should have trusted my instincts.
And then I had to pay $30 to return so it was an expensive disappointment

December 1, 2023
Unprompted review
Liberteleather logo

Reply from Liberteleather

Very sorry for the confusion with sizing, we do our best with our size chart to be as accurate as possible. Since this review we have also implemented a size review section from previous customers that can be visible on the product page so new customers can get an even better idea of sizing. We would also like to offer a store credit of $30 that you incurred for the return shipping. Please reach out to us at: support@liberteleather.com.

Rated 5 out of 5 stars

Great quality

Great quality, durability, order time and customer service. More than worth it and recommend to all the folks who’ve complimented my bag!

March 29, 2024
Unprompted review
Rated 1 out of 5 stars

I never received my refund

I never received my refund

July 25, 2023
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Teresa, I can see that we have already issued a full refund back to your original payment method. If for any reason it is not showing please contact us: support@liberteleather.com

Rated 5 out of 5 stars

Great slide

I have the woven leather slide in black. I’ve had them now a couple of years and they’ve worn in beautifully. They’ve also remained looking new which is astonishing. Do yourself a favor, get them…they look rad with Levi’s or finish an elevated look.
p.s. I bought them 10.15.21 but the system won’t let me enter that

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Best shoes ever!!!!

I have the biggest issue buying shoes and totally expected to have to send these back. So so happy. Quality is amazing and so comfortable. I totally recommend!!!

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

They were so accommodating when I…

They were so accommodating when I needed to make some changes in my order. Not only is their customer service excellent, the quality of their sandals are amazing. Fun fact my daughter and her friend ordered from them and love their sandals.

March 1, 2024
Unprompted review
Rated 4 out of 5 stars

Nice Sandals

My shoes shipped to Canada and the delivery time was quite reasonable. Sandals are comfortable and attractive, after the leather softens a bit with wear. Nice style options available. I would recommend to friends.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

My favorite pair of shoes

The Bondi woven mules are my favorite pair of shoes, bought my 1st pair 3 years ago and bought another pair in a different color this year. The mules are so comfortable I can wear them all day!

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

I have purchased several of the…

I have purchased several of the overnight bags (weekender type luggage bags) in different colors and have given as gifts. They are beautiful and sturdy and are a great value for real leather! Love the purse purchases I have made as well!! Excellent quality!! Thank you Liberte for such wonderful products!

March 1, 2024
Unprompted review
Rated 2 out of 5 stars

Like the look of the capris

Like the look of the capris, bought 2 pair same size, different styles. One was small fitting. When they arrived, both smelled like paint and the quality of leather doesn't look like real leather. They also turn your feet black. They are just OK. Wouldn't repurchase.

March 15, 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Nina, thank you for your honest feedback. We are constantly striving to improve our products and will take your feedback into consideration. In regards to the leather we do stand by our leather and encourage our customers to have it appraised by a leatherworker to be sure it is real.

Rated 3 out of 5 stars

Shoes are a cute style and well made

Shoes are a cute style and well made. However, they are unreasonably heavy for a sandal. I’m sure they could be made lighter…..it’s exhausting to wear them for more that a little trip to the store. Forget wearing them all day

December 14, 2023
Unprompted review
Liberteleather logo

Reply from Liberteleather

Thank you for your feedback. You will be happy to hear that we have listened to our customers and have developed a new featherlight base for our exisiting sandals changing the total weight of each sandal from 400g to 165g.

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