Liberteleather Reviews 

213
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their high quality, comfort, and stylish designs, often noting the soft leather and excellent craftsmanship. Many people appreciate the ease of ordering and the overall positive experience, with items often arriving quickly. Reviewers are delighted with their purchases and often express intentions to buy again. However, some people were dissatisfied with the product quality and materials. Several customers reported receiving items that did not appear to be real leather, had a strong chemical smell, or were poorly constructed with cheap components. Packaging was also a concern, as products sometimes arrived dirty or in flimsy bags instead of boxes.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort, craftsmanship, and material... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery... See more

Order

Consumers find the ordering process to be positive, with many stating they would recommend and reorder due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because of the Xmas rush, the shoes did take a little longer than expected but they apologised for the wait and gave me back a discount that I was very grateful for. My daughter is delighted with her... See more

Rated 5 out of 5 stars

Consistent well made stylish sandals. Just knowing you have to wait a little to have them made especially for you is reassuring. Its all part of the experience of a well made affordable shoe. The adve... See more

Rated 5 out of 5 stars

Absolutely beautiful purse. 10/10 leather is silky, tassels are perfect. Sits well on shoulder. Shipping was fast, no additional fees or duty to Canada Took a chance on this company as I had never s... See more

Rated 5 out of 5 stars

My sandals are an even better color than on the website, lightweight & comfy right out of the box. The selection , pricing and product fit are really good too.


Company details

  1. Fashion Accessories Store

Written by the company

Premium leather goods. A small business specialising in sustainable slow fashion pieces individually handmade to order.


Contact info

3.9

Great

TrustScore 4 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(213)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

quality leather!!

quality leather!!! best shoes i’ve ever bought that stands the test of everyday wear and hasn’t faded or tear. i would highly recommend and looking forward to buying my third pair soon xx

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Best purchase, ever!

I was so leery to purchase such expensive shoes from a company I had never heard of before. I read a few reviews and decided to take a chance because all leather, high quality shoes are difficult to find. I made the best decision ever! These sandals are AMAZING! Top notch quality, fit is impeccable, and they don’t need any “breaking in.” I am now looking for more shoes to purchase from this company because my first purchase was a 10/10! I highly recommend!

May 1, 2024
Unprompted review
Rated 2 out of 5 stars

Too expensive to return/exchange!

Be aware that company does not offer free shipping on return/exchanges. Only order if you are 100 % sure you are keeping them. Need to exchange but it’s too expensive to ship them back so I’m stuck with them.

February 18, 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Ortiz, unfortunately we do not have the capacity of larger fast fashion brands to offer free returns to all our customers but we do offer fair returns. We have now a return facility in California to offer fair affordable to returns.

Rated 5 out of 5 stars

Expectations exceeded

Expectations exceeded. Insane quality and fast customer service. Will have these sandals for a lifetime. Bought them for a Sicily trip and they’re comfy enough to walk in all day. LOVE!

April 30, 2024
Unprompted review
Rated 2 out of 5 stars

Unfortunately not comfortable

I purchased the Brontë sandal. The buckle lands right on the ankle bone and the toe strap is sharp. The foot straps are so loose they do not provide any support so the rigid, heavy sole pulls at my ankle and toe with each step. I honestly can barely take more than a few steps with them and started forming a blister on my ankle. I can’t imagine that anyone wore this shoe before deciding to sell it. Hopefully this review can save someone else.

April 19, 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Leah, thank you for your feedback. You will be happy to hear that we have listened to our customers and have developed a new featherlight base for our exisiting sandals changing the total weight of each sandal from 400g to 165g.

Rated 1 out of 5 stars

"FREE" Return Shipping - $35 & Lots of Wasted Time

I had my wife order a pair of these shoes and it was an absolute nightmare to return them. After several calls with Fedex I am attempting to get them to waive the duty tax for shipping back to Indonesia... yes that is right. They make you pay upwards of $35 to ship these international back halfway around the world. Will never purchase from this company again. No thanks - not worth the hassle.

April 10, 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Stephanie, unfortunately we do not have the capital and luxury of larger fast fashion brands to offer free returns to all our customers but we do offer fair returns. In this case we do not require a return back to Indonesia, we have now a return facility in California.

Rated 1 out of 5 stars

Scam shoes and company

First of all i ordered 5/15 and shoes didn't deliver until 6/5. Secondly they are not that comfortable. Third and WORST I wore them maybe 5x max parts of the shoe are peeling off? Like the materials itself is disintegrating. I did not get them wet and only stored them in my closet. Horrible quality.

June 6, 2023
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Gloria, because we make each sandal by hand when ordered to keep inline with our sustainability practices there can be a slight delays in peak season. Although reading about the disintegrating issues you have had we believe this is an error on our behalf and that should not happen with our sandals. If you can contact us at: support@liberteleather.com with images of this we will issue a full refund or replacement right away!

Rated 5 out of 5 stars

A year later - still great

I’ve had these sandals for almost a year and they are my favorite sandals!! They still look great, are well made, so so comfortable and definitely worth the money. If you’re unsure, just buy them. You won’t regret it!

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Good customer service!!!😋

I purchased the Bronte sandal in tan. They are a very nice quality leather sandal. Just a tad bit heavier than I expected, but I still liked them enough to keep them. I had a few issues with the front of the sandal after wearing them about a week. I contacted the company and they quickly replaced them
with a a new pair.

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

Well made products and great customer care!

I am extremely happy with the quality and style of the sandals and bag that I received. I have been using them for a couple of years and still very much enjoying them.
I had ordered a different sandal last year that did not work for me at all. I thought was probably stuck with them but after contacting customer service by email, I received a wonderful response from Carmela. She solved the problem immediately and was most kind and professional. I was most pleasantly surprised as I have had a bad experience from 2 companies in China that totally scammed me for my money and provided me with bad product and on the other case, no product. Lesson learned.
Liberté Leather obviously cares for their customers. They make sure their customers are happy and wanting to repurchase from them. I’ve since received another pair is sandals and purchased another bag.
In these times of many scams , it is so refreshing to have a company, especially one that is on the other side of the world from me, care so much.
I highly recommend Liberté Leather and their products.

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

8 months later and still my favorite shoe...

8 months later and still my favorite shoe...
I ordered a pair of black sandals from Liberte Leather before a trip to San Miguel, Mexico almost a year ago. I knew I'd be walking a lot and I wanted something comfortable, breathable, and cuter than your average sneaker. Long story short, these cuties became my lifeline during the trip and have quickly become my favorite pair of footwear. It's been almost a year, and these babies are still my go-to shoe :)

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad product. Terrible quality!

These sandals are terrible quality. Please don’t buy this brand. The return policy is so bad. I can’t say one good thing about this product. Don’t waste your money.

January 14, 2024
Unprompted review
Liberteleather logo

Reply from Liberteleather

Hi Jimena, we are very sorry to hear you are not happy with your shopping experience. If you have any feedback for us we would love to take it onboard as we are always trying to improve our products and services.

Rated 5 out of 5 stars

I found the most comfortable woven…

I found the most comfortable woven leather shoes through the Liberte website and have since purchased a 2nd pair. They are so easy to wear and go with so many outfits. Many people ask where I purchased them from and I am very happy to recommend this company.

April 1, 2024
Unprompted review

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