License Tom Reviews 1,406

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the ease of installation and product functionality. However, some customers also noted issues with receiving the wrong product version or keys that were initially blocked, requiring further assistance from the support team. A few other people also felt that the process could be confusing, especially for those less tech-savvy, or experienced delays in getting their issues fully resolved.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support, fast... See more

Response time

Clients share positive opinions on response time, with many reviewers consistently praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the ease of installation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from my confusion between Key #'s, etc., the support was excellent and the professional/friendly way my solution was stated gave me confidence that I could finally get the product installed.... See more

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response.

Quick response.

Purchased a groupon for MS Office for PC and MAC. But looks like it does not work for MAC and emailed support and received a quick response. And was asked post a review for resolution.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

David was very helpful

David was very helpful and took the time to answer my questions. He also helped me with the installation and made sure I had the right version for my computer. Good customer service and a smooth experience overall.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service I received was top…

The customer service I received was top tier! I purchased the software in a haste and was having trouble with downloading it on my laptop. I reached via email and got an IMMEDIATE response. I learned that I got the wrong one. They were able to send me the correct download and instructions making the installation seamless, and now it’s working great! I had to reach back out just to express how truly impressed I was with the service. I would highly RECOMMEND them.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, quick responses when you reach out about any issues you experience downloading/installing, and during usage. Excellent customer service and the products speak for themselves in quality.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Quick responses when assistance was needed. Purchased the Microsoft office for windows instead of Mac. Issue was resolved in reasonable time.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased WORD from Groupon...it was…

I purchased WORD from Groupon...it was quickly delivered with clear instructions on how to download it. Except like a bonehead, I accidentally bought the Windows version and I am running a MAC. I emailed them through Trustpilot and they immediately sent me a new key to down load WORD on my Mac. I was amazed how quickly they resolved this issue!
Well done!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I received the windows version instead…

I received the windows version instead of MAC. I reached out and they responded promptly. I watched the video on how to install, it was very informative. I hope the MAC version is as easy to install. Thank you 😊

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I am a first time groupon user and…

I am a first time groupon user and thought this was a little sketchy. When i put the key in and nothing happen i immediately messaged license tom and David the Hero helped me install it fast and easy with simple steps. For the future if u get frustrated please send a email with a screen shot and they will help you right away DAVID is the GOAT.

April 29, 2026
Unprompted review

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