License Tom Reviews 1,406

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the ease of installation and product functionality. However, some customers also noted issues with receiving the wrong product version or keys that were initially blocked, requiring further assistance from the support team. A few other people also felt that the process could be confusing, especially for those less tech-savvy, or experienced delays in getting their issues fully resolved.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support, fast... See more

Response time

Clients share positive opinions on response time, with many reviewers consistently praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the ease of installation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from my confusion between Key #'s, etc., the support was excellent and the professional/friendly way my solution was stated gave me confidence that I could finally get the product installed.... See more

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

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Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Good Customer Service

Purchased Microsoft office 2024 LTSC professional from Groupon. Price was good, licence Tom provided excellent customer service and emailed serial key within an hour of purchase.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

I am impressed

I am impressed with the support from LicenseTom. I'd never heard of the seller previously and was nervous about legitimacy. Figured I'd take a chance and jump. It was late at night when I ordered so I was expecting the key to be emailed and the software ready to access within standard business hours possibly, however LicenseTom had already emailed me the product key within 7 mins of purchase! When I tried to download I realized I couldn't because I'd purchased the wrong version - needed Mac but accidentally purchased PC (so double check your selections folks!) I was super disappointed when I reached out to the seller for a recommendation and honestly wasn't confident anything could be done. They responded within like 4 hours (which is crazy fast in comparison to response emails from other companies that take a few days if they respond back at all - I've even worked jobs where our response time was the standard 48-72 hours). Instead of giving me the old 'joke's on you'/'too bad so sad'/'nothing can be done' spiel, they actually offered a resolution - so thankful! And impressed! Totally made my morning! 5 Stars!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought MS Office professional…

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions for an instant download and everything appears to be working as it should. Why would anyone pay full price from Microsoft?

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The customer service representative was very helpful when I purchased Microsoft Office for PC instead of for Mac. I got an email reply within only a few minutes, explaining where it went wrong and how to remedy the situation.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive to email

Very responsive to email. I ordered an incorrect version of a product (windows and not MAC) and received immediate response and satisfaction.
Very impressed!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Ran into some issues with downloading…

Ran into some issues with downloading my Microsoft product. I contacted customer service and promptly got a response. They solved my problem in rapid time. I won't hesitate on making a purchase with this company. You can't find customer service like this anymore! 😉

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased Microsoft Office in a hurry…

I purchased Microsoft Office in a hurry after my subscription expired, and I unfortunately didn’t take the time to fully read or understand the details in the product description. Although the oversight was entirely my own and it had been 2 months since my purchase, the License Tom Support Team went above and beyond to help resolve the issue.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great product and helpful support!

Great product and support! As soon as I purchased my software, I got a very helpful step-by-step on how to install it! They also helped me out when I needed to migrate my product to new computer. Highly recommend!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Quick, responsive and pro-active

The Customer Support is quick and responsive. A wrong product was delivered and they responded within 3 hours and provided a very good solution to the issue. Very few sellers have such a quick and pro-active response. Impressive.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I was dreading having to contact…

I was dreading having to contact support services to troubleshoot my problem. I’m in my 70s and not the savviest computer user. But my experience with License Tom was so easy and successful! Thank you a million times for your support!

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience using their…

I had a great experience using their service. I reached out after purchasing a Microsoft Office key, and honestly, I wasn’t expecting to hear back so quickly—but he responded way faster than I thought anyone would. Super easy to communicate with, straightforward, and everything worked exactly as promised.
The whole process was smooth from start to finish, and the price was very reasonable compared to what I’ve seen elsewhere. No complications, no confusion—just got what I needed quickly and without any hassle.
Definitely someone I’d recommend if you’re looking for Office keys at a good price and want to deal with someone reliable and responsive. 5 stars all the way.

September 10, 2025
Unprompted review

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