License Tom Reviews 1,406

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the ease of installation and product functionality. However, some customers also noted issues with receiving the wrong product version or keys that were initially blocked, requiring further assistance from the support team. A few other people also felt that the process could be confusing, especially for those less tech-savvy, or experienced delays in getting their issues fully resolved.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support, fast... See more

Response time

Clients share positive opinions on response time, with many reviewers consistently praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the ease of installation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from my confusion between Key #'s, etc., the support was excellent and the professional/friendly way my solution was stated gave me confidence that I could finally get the product installed.... See more

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Very good price and customer service

Very good price. Had difficulty upgrading from Windows 11 Home to Windows 11 Pro. Emailed 3 times, the response each time was in less than 5 minutes and the issue was resolved quickly. I recommend licensetom.com. Excellent customer service.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

The Microsoft 2024 Professional…

The Microsoft 2024 Professional application was easy to install by following the instructions provided. The Microsoft Publisher was not included in the suite, however, I requested and David at Licensetom.com offered to provide me with a complimentary Microsoft 2021 application that included Publisher. David explained that Microsoft 2024 Professional no longer included Publisher. Thanks David.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Needed help with Microsoft Licensing

Needed help with Microsoft Licensing. Failed to activate Office. Contacted License Tom for help on a Saturday afternoon. I thought, oh boy not going to get very far today but with an hour (because I was doing other things too) they had ma back up and activated. They then took the next step to ensure that it was actually done. This kind of service is rare. I very much appreciated every aspect of their support.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support

Amazing support. I purchased the wrong version and they assisted me without hesitation. The turn around time from purchase to download to error support - super quick!

Would recommend without hesitation- 5 stars....!!!!!

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

At first the key did not work

At first the key did not work, but my email was quickly replied to by David and assisted me to find the right key to upgrade to Win 11. Excellent service and everything works great. Very happy with my purchase

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased Office 2019 Professional…

I purchased Office 2019 Professional Plus. At first, I was hesitant, but I decided to give it a try because I needed to complete a report on my computer. The instructions were straightforward and easy to follow. I received the activation code within minutes, and the support team responded right away whenever I had questions. My Office was up and running with no hassle shortly after the purchase.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I had some issues with the download…

I had some issues with the download because I forgot I had a prior expired version loaded on my computer. I contacted several times and they showed extraordinary patience and finally got me going. I highly recommend because of customer support! David with licenseTom was great!!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

David from License Tom Support team is…

David from License Tom Support team is awesome. I have broight multiple products from License Tom. Whenever i have issues with installation or need help with error, he helps me right away. I would definitely recommend the License Tom products and its cheaper price from the market.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great Support Team!

David was incredibly helpful and patient in helping me resolve an issue I created on accident. I wish all support teams were as easy to work with. Thank you!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

After suffering though 3 failed PC…

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my frustration go way down. I would recommend License Tom whenever you need a software installation, and help. 5 stars!

May 8, 2026
Unprompted review

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