License Tom Reviews 1,406

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the ease of installation and product functionality. However, some customers also noted issues with receiving the wrong product version or keys that were initially blocked, requiring further assistance from the support team. A few other people also felt that the process could be confusing, especially for those less tech-savvy, or experienced delays in getting their issues fully resolved.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support, fast... See more

Response time

Clients share positive opinions on response time, with many reviewers consistently praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the ease of installation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from my confusion between Key #'s, etc., the support was excellent and the professional/friendly way my solution was stated gave me confidence that I could finally get the product installed.... See more

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is a bait and switch. Demands positive review for correct product.

They send the wrong products and ask for reviews before sending the correct product. It was fast and cheap, but not honest. Also, this was not unprompted. It is REQUIRED if you want the correct product you ordered. It's a bait & switch. Also, the one for MacBook is more than likely not a genuine Microsoft Product since the key is preinstalled and you never see it, only the program. That should be a huge RED FLAG. Time will tell. For sure, though, the company is very dishonest. The order clearly said "Office for Mac," but they gave me a Windows version and are requiring positive feedback or more money before releasing the product I purchased.

BEWARE ALSO, THE KEY THEY GAVE ME FOR THE WINDOW WAS NOT GENUINE. I TRIED IT FIRST BEFORE I REALIZED IT WAS NOT FOR MAC, AND I CALLED MICROSOFT, AND THEY SAID IT IS NOT A MICROSOFT KEY!"

"If you need the Mac version instead of Windows, please reply to this email, and we’ll exchange your order right away."
"The product name on our page shows as Office 2024 Standard Windows or Mac. However, during the ordering process, you’ll need to select your preferred version on the right side of the page. It’s possible that you accidentally selected Office 2024 Standard for Windows, which is why your order was completed for that version."
"We can exchange your Office for Windows to MS Office 2024 Standard for Mac only with no additional cost. Just share your positive thoughts on Trustpilot, and as a token of our appreciation, we’re excited to exchanged your office for Windows to MS Office 2024 Standard for Mac only.

Here’s how to claim your freebie:
1. Share your positive feedback on Trustpilot.
2. Snap a quick screenshot of your reviews.
3. Reply to this email with the screenshot.

May 21, 2026
Unprompted review
License Tom logo

Reply from License Tom

Hello,

First of all, we sincerely apologize for the inconvenience and frustration caused by this experience. We completely understand your concerns and appreciate you bringing this matter to our attention.

We would like to clarify that on the deal page itself, there are two available options during checkout: Office 2024 Standard for Windows and Office 2024 Standard for Mac. Based on the order selection received, the Windows version was selected, which is why that version was initially delivered.

To lessen the hassle on your end, we are offering a free replacement to the Mac version instead of asking you to pay any price difference. Our goal is to resolve this as smoothly and quickly as possible for you.

We would also like to clarify that the licenses we sell are genuine activation licenses intended for Microsoft Office products, and we do not intend to mislead our customers in any way. We understand your concern regarding the activation experience, and we sincerely apologize for any confusion this may have caused.

To further assist you and process the replacement immediately, please reply with the following details:

Your redemption code
The email address associated with your order

Once we receive these details, our team will assist you further and work on resolving this as quickly as possible.

Again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.

Kind regards,
David
License Tom Support Team

Rated 5 out of 5 stars

Microsoft office 2021

I bought a Microsoft office 2021 last year and installed it in my PC. That device was lost in the house fire. I reached out to License Tom and they offered to give me another product for MS Office 2019. I am very satisfied because they did not have to do that. This is a nice company. I recommend this purchase to anybody. their Customer Service is one of a kind. Thank you.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere appreciation for the excellent service I received. The speed and reliability of your operations were truly impressive. It made my experience as a customer exceptionally positive. I was very pleased with how efficiently everything was handled. The promptness and dependability you demonstrated are highly valued. Thank you for providing such a wonderful service. I will certainly be recommending your business to others. Your commitment to quality is evident.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I like to let people know that I am very satisfied with License Tom. Their support is excellent, quick and clear response that resolves the issue immediately.
I like thank David who responded quickly with a workable solution, even after buying their product more than year ago.
Thanks
Mike

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Microsoft Office 2024 Professional Plus

Purchased and recently installed Microsoft Office 2024 Professional Plus. I followed the uninstall and install directions, and everything worked great. The applications work well so far.

Support responded to questions/concerns promptly.

Happy with my purchase and experience.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

License Tom is the Place!

I had been using Office 2000 for decades. I didn't want to pay the exorbitant price MS wants for the new Office. So this past Dec I finally decided it was time to upgrade, but didn't want to get in an expensive monthly subscription with MS. Searched around and found License Tom and purchased Office '24. The price was great and the purchase was easy. The set up process had a few hurdles but David from the support team was quick to respond with detailed instructions which did the trick!

Now i need to restore my PC due to some booting issues and David was very helpful to me in that restore process to reinstall Office '24. I highly recommend.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great offer !!

Great offer !!! , My Mac OS version was old and i had difficulty in installing. I contacted the support team they immediately sent me an alternate file and activation link and it worked perfectly. Appreciate their quick response and awesome customer support... Keep it up ... Fantastic job !!!

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

From the beginning I did not have any…

From the beginning I did not have any issue with the product or the support from License Tom. But then today I attempted to use my product and I hit a roadblock. License Tom was very quick to respond and assist to resolve the issue. I give 5 stars and 2 HUGE THUMBS UP.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great and smooth experience!

They were really responsive and quick with the license turnaround. The customer service was super fast, and super supportive! I really appreciate their extra care they provided.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased MS Office professional pro…

I purchased MS Office professional pro licence through Groupon at a huge discount. I really couldn't believe the price and was surprised to find how easy it was to download the software. I really can't stress enough that is a complete bargain! Would Highly recommend.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

i made my pur hase

i made my pur hase, everything was smooth.. i did have an issue during the install and brought it to the attention of the support team whom reacted immediately to all questions and got me running in no time
recently i had a different issue regarding my purchased product and again the support team was working with me to solve this issue.. after a few screenshots the support team resolved the issue immediately and continued to contact me making sure that everything was fine..
They ALWAYS say to contact them with ANY ISSUE and they are true to their word..
Thank U Team.. much Appreciated 10 stars out of 10

May 18, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look