License Tom Reviews 1,406

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the ease of installation and product functionality. However, some customers also noted issues with receiving the wrong product version or keys that were initially blocked, requiring further assistance from the support team. A few other people also felt that the process could be confusing, especially for those less tech-savvy, or experienced delays in getting their issues fully resolved.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support, fast... See more

Response time

Clients share positive opinions on response time, with many reviewers consistently praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the ease of installation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from my confusion between Key #'s, etc., the support was excellent and the professional/friendly way my solution was stated gave me confidence that I could finally get the product installed.... See more

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Office 2024

Bought office 2024, works great. I had a couple issues after the purchase and emailed and they got back to me right away to resolve the issue. Great business thank you

Gary

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

had a great experience with License Tom. The Office 365 installation instructions were clear and easy to follow from start to finish. The setup process was quick and smooth, and I was able to get everything activated without any hassle.

What really stood out was the excellent customer support. They responded quickly, were very professional, and answered all of my questions. Overall, it was a very reliable service with a great user experience. Highly recommended!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience!

David was quick to help me when I accidentally ordered a PC version of Office instead of the Mac version. He made the order right and didnt charge any extra fees.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. Redeem Groupon code, and received the code within few minutes, not hours! The fastest response time ever for any service I have purchased via Groupon.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

This was my second purchase and in both…

This was my second purchase and in both activities the product, installation and support was excellent. Its rare to see all the positive reviews but in this case it warranted especially on customer satisfaction and superior support.
Steve K.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

I've purchased numerous products from…

I've purchased numerous products from them on Groupon and they always deliver on time

Especially when I have small issues, I bought numerous apps and programs from them in the past two years.

I'd recommend them for any PC programs and apps.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

I would definitely recommend this…

I would definitely recommend this company to others. Actually I already have! The initial installation was easy. After a few weeks of use I encountered an error. I sent a message and they responded almost immediately. He was able it help me identify the issue which was an error on my part during installation. He provided the information I needed to correct the problem. Overall this is a very professional business. Their speed of response to inquiries and accuracy in assisting their customers is unrivaled.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

I didn’t grow up with cell phones

I didn’t grow up with cell phones, laptops, tablets or even a TV until I was 6.
For many years I used word on my laptop but when there an update to 11 my word app was deleted. Began looking for a place to download word again. I found this opportunity through Groupon.
David was wonderful! I had some difficulties, which I’m sure were User Error, but he stuck with me. Finally I got it straightened out and I have Word again.
Thank you
Marie

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Build my first pc

Build my first pc, bought this on Groupon and a couple issues with the product key at first but support had it resolved in 20 min! Thanks to David, would recommend

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

I am excited to share my experience

I am excited to share my experience with the license key I have used from them. The keys were perfectly right and I’ve been using it for my home computer for more than two computers now and this is working very nicely with updates. I’m very happy user about it.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great CS

Great CS, super quick response and beyond helpful !
Looking forward to purchasing more products.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

I had difficulty installing the app

I had difficulty installing the app, and David from License Tom spent an hour patiently helping me step by step. I have rarely had such excellent customer service. Bravo for having such wonderful customer service. Oh, and the app works great too!

May 13, 2026
Unprompted review

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