I writted question on email support how much delivery cost. they litteraly send me only nummber to contact them per WhatsApp, i contacted them on Whatsapp and they dont answer at all. One simple quest... See more
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very expensive (much higher than local default rates) high cancellation fees (much higher than local default fees) high penalty fees (much higher than local default fees) poor incentives (mass ad... See more
Company replied
The sign up process was confusing enough, then they quote you a price, you're billed a slightly different (higher, of course) price by your utility. The last straw was that another energy supplier bo... See more
I was bam buzzed by a LifeEnergy Rep. In Killeen Tx who was posing as a Reliant Energy Representative. ( My Electric company) 2 days letter LifeEnergy is my New electric company, figure that without m... See more
Company replied
Company details
Information provided by various external sources
LifeEnergy is an online energy retailer based in Houston, TX. Founded and created by a blend of industry vets and digital-saavy professionals who wanted to create a new type of energy company to give consumers a simpler, greener, and better option for residential and commercial electricity.
Contact info
2000 West Loop South, Ste. 2010, 77027, Houston, United States
- 844-662-1222
- care@LifeEnergy.com
- lifeenergy.com
1.5
Bad
159 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m loving the low price.
April 20, 2019
Unprompted review
Reply from LifeEnergy
Customer - Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
I do not have an account with you
April 19, 2019
Unprompted review
Electric bill has been lower ever since…
Electric bill has been lower ever since switching to life enegry. Thanks
April 19, 2019
Unprompted review
Reply from LifeEnergy
Jaqueline- Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
So far I'm loving my first very low…
So far I'm loving my first very low billing statement.
April 19, 2019
Unprompted review
Reply from LifeEnergy
Cathrine - Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Its good and thanks
April 19, 2019
Unprompted review
Reply from LifeEnergy
Lechona - Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Reply from LifeEnergy
Donald- Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
I did not expect to sign up
I did not expect to sign up, she urged me to do it as I did not have a provider or something, it was a liar and was no idea what it was.
April 19, 2019
Unprompted review
Reply from LifeEnergy
Yim- We apologize for the negative customer experience. Our records show that we are not the current provider for you as your enrollment was never processed on our end. We reached out to the number we have on file and a voicemail was left. If you have additional questions, our customer care team is ready to assist whenever you should need us. We can be reached at Care@LifeEnergy.com.
I have opted out of Life Energy and yet…
I have opted out of Life Energy and yet and still I'm receiving a bill for Life Energy and call BG&E and they said they did not receive the information from you that they needed to keep me out of this program
April 19, 2019
Unprompted review
Reply from LifeEnergy
Sharon- We apologize for any inconveniences you are experiencing. Your account was submitted for cancellation on 03/22/2019. We are not the retail electric provider of record for your premises. Cancellations can take up to 2 billing cycles to process and the utility can provide a more accurate date of when the cancellation will occur. We have complete all the necessary steps to ensure you are not with LifeEnergy. If you have additional questions or concerns, our customer care team is ready to assist whenever you should need us. We can also be reached at Care@LifeEnergy.com.
Customer retention sucks.
This company does nothing to keep its current customers. Jacked my rate way up because I wasn’t s new customer.
April 19, 2019
Unprompted review
Reply from LifeEnergy
Lance- Please provide us with your contact information so that we can reach out to you. You can also reach out to us. Our customer care team is ready to assist whenever you should need us. We can be reached at Care@LifeEnergy.com.
My electric bill went down
My electric bill went down, this is the first month after signing up with life energy and I honestly do not regret it one bit
April 18, 2019
Unprompted review
Reply from LifeEnergy
Sandy - Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Have recommended this company to over…
Have recommended this company to over 200 friends! Honest and very reliable.
April 18, 2019
Unprompted review
Reply from LifeEnergy
Kristin - Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Its a great company with excellent and…
Its a great company with excellent and highly qualified employees
April 18, 2019
Unprompted review
Reply from LifeEnergy
Tony- Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Trustpilot
Life Energy good to work with , haven't had any problems at all .
Joe Schmitt
April 18, 2019
Unprompted review
Reply from LifeEnergy
Joseph- Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Helded me to save alot on my…
Helded me to save alot on my electric/utility bill, as locking in the price per unit for a time period. be sure you follow up to resign up at the expairing date. It does save. I believe it goes by income/age, but check it out.
April 18, 2019
Unprompted review
Reply from LifeEnergy
David - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
I like the service real good,BUT there…
I like the service real good,BUT there website is not good,you can't pay your bill on it,every time you log in it says wrong account,I tried ten times one time an could not get in.....
April 18, 2019
Unprompted review
Reply from LifeEnergy
Edward - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Reply from LifeEnergy
Harry - Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Reply from LifeEnergy
Larry - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Reply from LifeEnergy
Rosa - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
So far so good
So far so good! Hope the switch is smooth & all turns out as understood...
April 18, 2019
Unprompted review
Reply from LifeEnergy
JayDee - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Deceiving person
I didnt appreciate the guy that came and said he was from the electric company and said he was just making sure I had the cheapest rate. He didnt tell me he was from a new company and not.the one that I currently had. I dont like being lied to
Now I'm in a contract that I can't get out of without a penalty.
April 18, 2019
Unprompted review
Reply from LifeEnergy
Thank you for your candid feedback. A supervisor will be following up with you to ensure that you received the most accurate information.
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