I writted question on email support how much delivery cost. they litteraly send me only nummber to contact them per WhatsApp, i contacted them on Whatsapp and they dont answer at all. One simple quest... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
very expensive (much higher than local default rates) high cancellation fees (much higher than local default fees) high penalty fees (much higher than local default fees) poor incentives (mass ad... See more
Company replied
The sign up process was confusing enough, then they quote you a price, you're billed a slightly different (higher, of course) price by your utility. The last straw was that another energy supplier bo... See more
I was bam buzzed by a LifeEnergy Rep. In Killeen Tx who was posing as a Reliant Energy Representative. ( My Electric company) 2 days letter LifeEnergy is my New electric company, figure that without m... See more
Company replied
Company details
Information provided by various external sources
LifeEnergy is an online energy retailer based in Houston, TX. Founded and created by a blend of industry vets and digital-saavy professionals who wanted to create a new type of energy company to give consumers a simpler, greener, and better option for residential and commercial electricity.
Contact info
2000 West Loop South, Ste. 2010, 77027, Houston, United States
- 844-662-1222
- care@LifeEnergy.com
- lifeenergy.com
1.5
Bad
159 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I AM Satisfied with your service
April 12, 2019
Unprompted review
Reply from LifeEnergy
Joseph- Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Reply from LifeEnergy
Maria - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Trust and Believe!
I have recommended the company to everyone and anyone that will listen. I am Overjoyed to finally have an energy provider I believe in.
April 12, 2019
Unprompted review
Reply from LifeEnergy
Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
We got a fast-talking phone call during…
We got a fast-talking phone call during the dinner hour. When asked what our rate was they couldn't tell us but stated they had the best rate around. Once we realized that was not the truth we canceled within the 7 day. However they still charged us a late fee that we had to spend time with phone calls and emails to get it waived.
April 12, 2019
Unprompted review
Reply from LifeEnergy
Leibhall - Thank you for the honest feedback and we value your candidness. We apologize that our vendor sales team contacted you at a late hour. Should you wish to share further details of your experience so that we may follow up and prevent this in the future, please feel free to send to Care@LifeEnergy.com.
Don't deserve any stars
LifeEnergy is nothing but a scam to get your money. First their reps tell you that they represent your electric supplier, which they do not. They even have the nerve to show up dressed like your supplier and have false credentials, They give you a line that your supplier is charging you too much and they are going to lower your rate. Well watch your bill, LifeEnergy charges you extra above and beyond what your supplier charges, which is never explained This means you pay your supplier more that the original bill, I am contacting the attorney general and every other agency I can about this scam, I have already sent a letter to the Federal Attorney General. The stat police say cancel the contract and DO NOT pay any cancellation fees and they will handle it from there, They also have descriptions of the reps also video of them and the conversation.
April 12, 2019
Unprompted review
Reply from LifeEnergy
George - Thank you for the candid feedback. We have identified your account and are partnering with our sales team to identify the vendor partner in your area as we set high standards as to our presentation to ensure that we maintain a level of transparency and integrity. Clearly there was a shortcoming by our vendor that we will rectify. A member of our team will be calling the number that we have on file so that we can work with you to make this right.
They ripped me off!
My previous contract was for 1 year and ran until March 28th. After comparing different company's plans I decided to renew with LifeEnergy on March 16th for a plan that was more expensive than my original plan (about 11.2 cents per kilowatt verses 8.0 cents per kilowatt). I expected the new plan to begin at the end of my current plan. Instead, they backdated the start to February 21st and charged me the new higher rate for what should have been the last month of my previous plan! They certainly would NOT have let me out of my old plan early without a penalty but THEY voided the last 5 weeks of it with no warning! If I had known they were going to rip me off I would have waited until March 29th to renew with them. The only benefit is the my new contract will end 5 weeks early than if they had began it when they should have at the end of my previous contract so I will be able to change to another company sooner.
April 12, 2019
Unprompted review
Reply from LifeEnergy
Robert - thank you for your candid feedback. We have identified your account and our working internally to identify how we can make this right for you.
So far although I am a new customer but…
So far although I am a new customer but I am pretty satisfied with the service and how I can manage my bill and payments.
April 12, 2019
Unprompted review
Reply from LifeEnergy
Jaima - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
We are very happy and blessed with…
We are very happy and blessed with LifeEnergy.The most professional staff that takes care of customers.
April 11, 2019
Unprompted review
Reply from LifeEnergy
Leaman - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
They did not do what they agreed to…
They did not do what they agreed to when I signed up. They were supposed to transfer service on the next meter read date instead they did it the next day. I asked to have a supervisor call me back because I wanted to be reimbursed for the expenses that they cost me as small as they work. As expected no supervisor called me back. I can’t wait for my contract to expire so I can go to somebody a little more ethical.
April 11, 2019
Unprompted review
Reply from LifeEnergy
John - thank you for taking the time to provide us candid feedback. We will be researching your account to determine what transpired and how we can prevent this from happening in the future. A member of our team will be contacting you to see how we can make things right.
LifeEnergy
4-12-19
I received an unacceptable response from a LifeEnergy employee. This LifeEnergy employee did not announce his/her name, nor title or position.
This employee was unprofessional in his/her reply.
My reply to the LifeEnergy's employee: Regarding your phone line, I also called March 25 through March 29, 2019.
Thank you.
April 11, 2019
Unprompted review
Reply from LifeEnergy
Ursula - thank you for your feedback. On the day that you called customer service, we were experiencing intermittent issues with the phone system. The care team received your email and our records show that a member of the telephone care team was able to speak with you on 04/01/2019. We are following up with the Customer Care associate that assisted you with the service confirmation letter as we agree with you -sending out inaccurate information is unacceptable.
Sneaky salesmen trying to trick you…
Sneaky salesmen trying to trick you with cheap tricks and hiding info
April 11, 2019
Unprompted review
Reply from LifeEnergy
Jason - Thank you for your candid feedback. We were able to identify the enrollment and provide the information to our Director of Sales for follow up with the sales vendor partner. Our goal is to be transparent and honest. It may mean that we do not gain you as a customer, but we definitely do not want to gain your business through dishonest practices.
Transition was transparent
Transition was transparent, no issues. Online account setup user friendly. Offer statements and payments online.
April 11, 2019
Unprompted review
Reply from LifeEnergy
MHayes - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Great value so far.
April 11, 2019
Unprompted review
Reply from LifeEnergy
James - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Reply from LifeEnergy
Joshua - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Satisfied Customer
My call was routed to the right Rep for my state. My bill was explained in full. I am satisfied with the savings
April 11, 2019
Unprompted review
Reply from LifeEnergy
Angeline - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Reply from LifeEnergy
June - Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Good all around company
Competive rate plans, great customer service, simple and easy to understand billing.
April 11, 2019
Unprompted review
Reply from LifeEnergy
Rich - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Much Better Than My Old Company!
I'm still fairly new with LifeEnergy, but they have been very honest, and a much better rate than TXU!
April 11, 2019
Unprompted review
Reply from LifeEnergy
Dean - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Great service and rates!
April 11, 2019
Unprompted review
Reply from LifeEnergy
Fernando - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Electric bill went up
April 11, 2019
Unprompted review
Reply from LifeEnergy
Lynn - Thank you for providing us your feedback. We would like an opportunity to make things right, please email us your account information. We can be reached at Care@LifeEnergy.com. We look forward to working with you through this issue.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.