I writted question on email support how much delivery cost. they litteraly send me only nummber to contact them per WhatsApp, i contacted them on Whatsapp and they dont answer at all. One simple quest... See more
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very expensive (much higher than local default rates) high cancellation fees (much higher than local default fees) high penalty fees (much higher than local default fees) poor incentives (mass ad... See more
Company replied
The sign up process was confusing enough, then they quote you a price, you're billed a slightly different (higher, of course) price by your utility. The last straw was that another energy supplier bo... See more
I was bam buzzed by a LifeEnergy Rep. In Killeen Tx who was posing as a Reliant Energy Representative. ( My Electric company) 2 days letter LifeEnergy is my New electric company, figure that without m... See more
Company replied
Company details
Information provided by various external sources
LifeEnergy is an online energy retailer based in Houston, TX. Founded and created by a blend of industry vets and digital-saavy professionals who wanted to create a new type of energy company to give consumers a simpler, greener, and better option for residential and commercial electricity.
Contact info
2000 West Loop South, Ste. 2010, 77027, Houston, United States
- 844-662-1222
- care@LifeEnergy.com
- lifeenergy.com
1.5
Bad
159 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I can’t say enough positive things…
I can’t say enough positive things about the experience of LifeEnergy’s care for customers. They make the experience as simple and easy as you can get. Thank you LifeEnergy!!
Respectfully,
Vance
April 18, 2019
Unprompted review
Reply from LifeEnergy
Vance - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
The website is user friendly and the…
The website is user friendly and the prices are fair to what is I market right now.
April 18, 2019
Unprompted review
Reply from LifeEnergy
Wendy - Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
I’m new to LifeEnergy but so far it’s…
I’m new to LifeEnergy but so far it’s been a great experience. Their electric service was easy to sign up for, the fixed rate I locked in at was great and the online account setup was simple.
So far I’m completely satisfied with their services.
April 18, 2019
Unprompted review
Reply from LifeEnergy
Sterline - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
EARLY PAYMENT PENALTY.....REALLY??? NO...NOT REALLY!!!
Everthing is good except for one thing.....I like to pay my bills as soon as I get notified (email) or when I know the bill is posted on your website......I don't want to have to keep on the "todo list" for weeks.....For some bizarre reason...if I want to pay my bill ahead of time....I get penalized and charged....I think she said $6...for wanting to pay my bills earlier than your computer's billing date......Very annoying and so easily fixed....you asked for my 2 cents....there it is
UPDATE.... Well...just got a call from a Life Energy rep. and was told that there is no early payment penalty...which makes a lot more sense. Apparently I must have been misunderstood when I asked the agent about being signed up for autopay and whether or not I could pay early without the computer charging me again 10 days later on the billing date.... Anyway...it's all straightened out and thank you Life Energy for responding to feedback.....DCS
FIVE STARS
April 18, 2019
Unprompted review
Reply from LifeEnergy
Thank you for the feedback. We are going to request for a member of our customer care team to contact you to ensure that you are given accurate information. We appreciate your candidness.
I couldn't be more satisfied with your…
I couldn't be more satisfied with your company I see a big change a big difference when I used to pay close to $400 with CPS and now I'm paying $61 with Life Energy I have recommended Life Energy to everyone that I know and I just want to say thank you y'all have been doing an excellent job
April 18, 2019
Unprompted review
Reply from LifeEnergy
Ruby - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
So far low rates and good service
April 18, 2019
Unprompted review
Reply from LifeEnergy
Gary - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Awesome Customer Service
Awesome Customer Service, and affordable Pricing
April 18, 2019
Unprompted review
Reply from LifeEnergy
Robbie - Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
NEW SERVICE
I called on a Monday to change my apartment number... was on hold a bit over 30 minutes. The representative that answered made that so much better merely by the customer service that was provided. She addressed my apartment change immediately and was so kind. I am a little remiss that getting in touch with this company was so difficult... hoping that is NOT the norm... but if the customer service remains constant... I believe that I will be satisfied choosing Life energy as my provider!
April 18, 2019
Unprompted review
Reply from LifeEnergy
EdeRomero - Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Haven’t had any interaction with them…
Haven’t had any interaction with them yet, but the sign up process was easy and the price was good. Interested to see what offers they have after the first 3 months; or if I will have to to change from them.
April 18, 2019
Unprompted review
Reply from LifeEnergy
Benton - Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Nothing wrong so far
April 18, 2019
Unprompted review
Reply from LifeEnergy
Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
They came to the house and promised us…
They came to the house and promised us a smaller bill but every month it got higher and higher and we paid a lot more than we would have through our regular Electric Company
April 15, 2019
Unprompted review
Reply from LifeEnergy
Algenis - thank you for your candid feedback. Our records show a drop request completed for you. Your reference number 0462190415408808. While LifeEnergy strives to offer low rates we may not always be the lowest and our vendor should have presented the transparency in our offering. We will be following up with the vendor partner. Should you have any further questions, please contact us at Care@LifeEnergy.com
I have never experienced a problem with…
I have never experienced a problem with them. Great customer service when you call.
April 15, 2019
Unprompted review
Reply from LifeEnergy
Ryan - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
It’s been two months but everything has…
It’s been two months but everything has been easy and great since sign up. Thank you!
April 15, 2019
Unprompted review
Reply from LifeEnergy
Paul - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
I have cancelled this service over a…
I have cancelled this service over a month ago.
The staff there must me inept.
Please leave me alone!
April 13, 2019
Unprompted review
Reply from LifeEnergy
Jean - thank you for the feedback. We have provided your information to our Marketing team to ensure that you are not contacted by LifeEnergy.
customer service was excellent she…
customer service was excellent she helped me and was very patient
April 13, 2019
Unprompted review
Reply from LifeEnergy
Patricia - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Good price for electricity!
April 12, 2019
Unprompted review
Reply from LifeEnergy
Zhuo - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
Good Service so far!
April 12, 2019
Unprompted review
Reply from LifeEnergy
Ali - Thank you for the good review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
do not recommend
I never got any type of confirmation email that I was signed up for the service. Then I was charged $3 & some change.
April 12, 2019
Unprompted review
Reply from LifeEnergy
Cally - thank you for your candid feedback. We have escalated your account to our web team as confirmations are automatically scheduled to go out after the account is enrolled and clearly this is a shortcoming on our end. The customer care team also took the opportunity to submit your account to the Operations team for a full review of why you were billed. With that said, customer care has waived the $3 as you shouldn't have to wait until the research is completed. Should you ever need anything else, please feel free to contact us at Care @LifeEnergy.com.
Nothing to say
Was asked to change my review. Gave them a 2 instead of a 1 cause we came to a resolution. But still would never sign up for anything like this again.
April 12, 2019
Unprompted review
Reply from LifeEnergy
Tara - thank you. Glad that our service team was able to assist you.
new customer....all goo
April 12, 2019
Unprompted review
Reply from LifeEnergy
James - Thank you for the great review. Our customer care team is ready to assist you whenever you should need us. We can be reached at Care@LifeEnergy.com.
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