Purchased the cubby house floor to match the Lifespan Kids Numbat cubby (from Bunnings). Customer Service was very helpful via the web chat to assist in making sure this product would be suitable for... See more
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Review summary
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Really enjoyed the process of building the cubby, hoping that my daughter will enjoy playing in it just as much! The instructions were clear, loved how the parts were identified by part number... See more
Purchased the Warringa cubby for our grandchildren.Easy to order and great pick up experience. Cubby instructions were good, took longer to put together than expected, but hubby is very fussy! 2 year... See more
Everything was so easy! Parcel arrived without any problem and beat things I have been waiting for months to receive from interstate. All smiles here
Company details
Written by the company
Excellent, innovative play equipment designed in Melbourne with nationwide delivery and assembly.
Contact info
23-25 Maygar Boulevard, 3047, Broadmeadows, Australia
- 1300 310 495
- info@lifespankids.com.au
- lifespankids.com.au
4.5
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Great product and good service
Website is OK - takes a while to get its flow but once sorted its a good website. Communication re delivery was good and easy and clear.
Product is excellent - good quality and looks great easy to assemble.
My Grand daughter absolutely loved it
September 7, 2024
Product was delivered on time
September 12, 2024
Monkey bars were quite easy to put…
Monkey bars were quite easy to put together but they seem very unstable, especially the single bar that is installed. Not exactly the quality I was hoping for.
August 28, 2024
Reply from Lifespan Kids
Hello Dan,
Thank you for the comment. The set comes with anchors that you can directly stick to the ground and as per manual, cementing can also be done for better stability. We'll get our team to further check this for you and one of our specialists will reach out to get more details.
Love the productsGood quick service and the products are…
Good quick service and the products are great
August 27, 2024
Great swing set!
Solid swing set and I can even swing with my daughter. We haven’t anchored it in yet but will do once she starts to swing higher. It hardly moves. Great quality and was easy to put together. Very happy. The round mesh swing is very comfy to relax in while she’s swinging.
August 29, 2024
Horrible customer service everyone was…
Horrible customer service everyone was super rude ever time I called and booked insulation and he was also rude and complained the whole time about putting it together would not waste your money here shop else where.
August 15, 2024
Reply from Lifespan Kids
Hello Henriquez,
We appreciate the feedback and we are sorry to hear about this experience. As we are only a medium sized company, we are relying on a third party assembly service team to complete the installation for our products. We can see that this job has been booked through Hunter Leisure and we will be reaching out to them to investigate this incident further.
Recently brought a trampoline
Recently brought a trampoline, and the customer service representative was fantastic. She reviewed the freight and purchase price for me and made the purchase easy.
However, the end product was not what I'd hoped for, I didn't pay enough attention to the feet on purchase. With grass lawns I'm unable to move it easily and every time i do the feet pop out of their location. So this starts the process of re fitting them and trying to move it again.....and then the process above repeats. It would be great if you had a secondary feet option, even a aftermarket one that you can purchase for grass lawns.
Also, where the net comes together on entry and exit its quite confusing on installation. End result is very loose, and children struggle every time the enter and exit often tripping over. I have tried different tie off configurations, nothing seems to help.
I know the entry/exit feature is meant to look good but it's not that practical and a zip would definitely make it more secure. Kids are full noise right, so with a net that's not super tight and robust they will just tear it to pieces in no time.
I will most likely be listing in my local swap and sell on marketplace as it's not the right fit for us.
I hope this feedback is of value to you, you have made a great product and easy to assemble it just needs some polish to get that edge over competitors.
Reg Karl
August 15, 2024
Recommend 100%
A quality kit that feels like it will last the test of time. The kids are ecstatic
July 31, 2024
The instructions were very poor and…
The instructions were very poor and horrible to make sense of. Would have been nice for some written element to go along with the picture too.
July 19, 2024
Reply from Lifespan Kids
Hello ST,
Thank you for sharing this feedback and we apologise for the inconvenience. As most of our products have several parts in them, our team thought of making the manual more visual so that it can be easier to understand. We will surely take note of this and we will forward this to factory for them to check on the next production.
Efficient sales and easy transaction
July 6, 2024
Very happy with the helpful customer…
Very happy with the helpful customer service,the quality of product we bought, the packaging and the delivery service, tracking etc.
June 28, 2024
Easy online experience and seamless…
Easy online experience and seamless delivery. Good quality product for the price point.
July 5, 2024
Very quick delivery
Very quick delivery, easy to work with regarding payment, kids absolutely love playing on the new swing
June 15, 2024
Very fast shipping!
Very fast shipping!
I ordered this last minute on 21st May for my son's birthday on the 30th and although I didn't expect it to arrive in time, it did!! With a few days to spare, in fact!
The trampoline is a great size for indoors, my children are happy with it.
Product, experience and service from Lifespan are all great
May 21, 2024
Recent Order
Ease of ordering and delivery time was awesome, well done. 👍🏻 Delivery charge was a bit unexpected!!
June 2, 2024
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