The call centre was excellent Tom sorted my pet insurance out as I couldn't manage with online. Went through policy with me also sending postal copy ad well as online for ease of reading. Would recomm... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did a review last year slating the company as they had changed underwriters who treated you as a brand new customer & had to have all pets history from Vets. I went through the complaints procedur... See more
Company replied
My dog got really sick and had treatment clocking up to £2700 over the course of 4 days. The claim process was easy with the vets providing all the paperwork directly to lifetime pet cover. The claim... See more
Company replied
Had to phone up today regarding my renewal for my 2 dogs and spoke to Tom, he said he was from the Customer Service team. He was extremely helpful and answered my questions and explained everything... See more
Company replied
Company details
Written by the company
Lifetime Pet Cover began in 2014, inspired by a personal experience when a cherished family pet became seriously ill, and the existing insurance didn’t provide the support that was needed. That experience sparked a commitment to create pet insurance that puts pets and their owners first. We believe in keeping things simple and focused on quality which is why we offer only Lifetime policies, designed to provide lasting protection, with five levels of cover to suit your needs. As a team of dedicated pet lovers, we’re committed to providing reliable service and insurance you can truly count on. Our goal is simple - to be here when you need us, protect your pet and give you peace of mind.
Contact info
The Old Dairy, Western Court, Bishops Sutton, SO24 0AA, Winchester, United Kingdom
- 02037500022
- hello@lifetimepetcover.co.uk
- lifetimepetcover.co.uk
Lifetime Cover for Cats & Dogs
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You offer a great price and I am…
You offer a great price and I am impressed that I got the documents so soon
September 19, 2025
Reply from Lifetime Pet Cover
Hi Michelle, thank you for your feedback! We’re delighted you’re pleased with the price and that your documents arrived so promptly. Thank you for choosing us :)
Easy to set up
September 16, 2025
Reply from Lifetime Pet Cover
Thank you very much for your feedback. We’re pleased the setup process was straightforward for you!
Reply from Lifetime Pet Cover
Thank you for your review! We are really glad to hear you’re happy with both the price and cover. Thank you for choosing us :)
Very easy to set up & understand
September 18, 2025
Reply from Lifetime Pet Cover
Hi Belinda, thank you so much for your feedback. We’re pleased to hear the process was straightforward and clear for you. Thank you for choosing us to protect your pet :)
Reply from Lifetime Pet Cover
Hi Janice, thank you for your feedback! We’re so happy to know you found our service polite and helpful, we really appreciate you sharing your experience. Thank you for choosing us.
Great service very easy to join and…
Great service very easy to join and looking forward to being a part of this group
September 10, 2025
Reply from Lifetime Pet Cover
Hi Lorraine, thank you very much for your review! We’re so pleased to hear you found it easy to join, and we’re delighted to have you with us :)
Great people to deal with
Great people to deal with, professional, said all the right things when our dog passed. Good prices. Definitely recommend. Will definitely use in the future
September 10, 2025
Reply from Lifetime Pet Cover
Hi Kevin, thank you for your kind words. We’re truly sorry for the loss of your dog, and we’re glad our team could offer support during such a difficult time. It means a lot to know you would recommend us, and we really appreciate your trust. When the time feels right in the future, we’ll be here to help.
Reply from Lifetime Pet Cover
Hi Colin, thanks for your review! Great to hear you had brilliant service. Thank you for choosing us :)
Cover for Peggy
Easy to understand, including the app and seems very competitive price, although only just brought it, but seems to cover everything we need
September 2, 2025
Reply from Lifetime Pet Cover
Thank you for your review :) We’re glad to hear you found the cover for Peggy easy to understand and that you found that the price was competitive. It’s great to know the policy meets your needs, and we really appreciate you choosing us to protect Peggy.
Reply from Lifetime Pet Cover
Hi Lisa, thanks for your review! Great to hear the process was easy and that you’re happy with the cover and price. Thanks for choosing us :)
The speed with which my enquiry was met…
The speed with which my enquiry was met and implemented.
September 1, 2025
Reply from Lifetime Pet Cover
Hi Christine, thank you for your review :) We’re so pleased to hear your enquiry was handled quickly and efficiently. We really appreciate your feedback and thank you for choosing us!
Reply from Lifetime Pet Cover
Thank you for your review. We’re pleased to hear the setup was easy and that you’re happy with the price. We really appreciate you choosing us to protect your pet.
Very easy to set up.
September 2, 2025
Reply from Lifetime Pet Cover
Hi Joanne, thanks for your review! Great to hear it was very easy to set up. Thank you for choosing us :)
Reply from Lifetime Pet Cover
Hi Julie, thank you for your feedback :) We’re delighted to hear you found our website easy to use and felt the cover offers great value. We really appreciate you choosing us to protect your pet.
Baby Teeth chat with a vet & now feel…
Great chat with a vet & now feel confident that my pups teeth will take a little more time to completely lose his 1st set of teeth. No need for surgical intervention. Can take until pup is 8 months old.
November 26, 2024
Reply from Lifetime Pet Cover
Thank you for sharing your experience. We’re so glad the vet consultation gave you peace of mind and confidence about your pup’s teeth. It’s wonderful to hear there’s no need for intervention and that everything is progressing naturally. Thank you for choosing us :)
The gentleman taking my call was…
The gentleman taking my call was extremely friendly and professional.
August 28, 2025
Reply from Lifetime Pet Cover
Thank you for your feedback :) We’re so pleased to hear our team member was both friendly and professional during your call. We’ll be sure to share your kind words with them.
Easy to use and get a quote
Easy to use and get a quote. Good prices. Have used before.
August 27, 2025
Reply from Lifetime Pet Cover
Hi Robert, thank you very much for your review. We’re glad to hear you found it easy to get a quote and that you’re happy with the price. We also noticed you kindly left us a review back in 2021 for your dog Harry- it means a lot to know you’ve chosen us again. We truly appreciate your continued trust in us to help protect your pets.
Previous customer
Previous customer, had great service. Happy to insure my new dog with Lifetime Pet Cover.
August 25, 2025
Reply from Lifetime Pet Cover
Hi Mrs Hancock, thank you for coming back to us! We are so pleased to hear you had a great experience before and are happy you’ve chosen Lifetime Pet Cover again to protect your new dog. We look forward to being here for you both.
Great price for the amount of cover…
Great price for the amount of cover given. Easy to use website,
August 21, 2025
Reply from Lifetime Pet Cover
Hi Haley, thank you very much for your feedback. We’re glad to hear you found our website easy to use and that you’re happy with the level of cover for the price. We really appreciate you choosing us :)
Reply from Lifetime Pet Cover
Hi Sarah, thank you for your feedback! We’re glad to hear you found our prices affordable and the application process simple. We really appreciate you choosing us :)
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