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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and guidance, highlighting their helpfulness and belief in the learners' abilities. People frequently mention the positive and professional demeanor of the coaches and tutors, who are described as knowledgeable and approachable. Reviewers also appreciate the well-structured and flexible learning experience, noting the ease of navigating the learning platform and the engaging nature of the skills days. The overall service is often described as rewarding, with many consumers feeling supported and encouraged throughout their learning journey, which helped them build skills and confidence.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and knowledge of... See more

User experience

Reviewers express high satisfaction with the user experience. Customers highlight the ease of understanding... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the exceptional support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My apprenticeship experience was wonderful. I learned so much about hospitality, safety, and guest relations. I learned how to solve problems and how to initiate professional dialogue with a guest or... See more

Company replied

Rated 5 out of 5 stars

Just completed a level 5 Apprenticeship with Lifetime Training. Lifetime were very supportive. The learning platform is great, but their coaches are amazing. Angela was my coach, and she was incre... See more

Company replied

Rated 5 out of 5 stars

My learning coach had a lot of belief in me through out and despite personal challenges I am proud to have completed my learning and passed with a distinction. I would highly recommend lifetime traini... See more

Company replied

Rated 5 out of 5 stars

Flick was an amazing coach who supported me through and Louise’s training days really helped. Would recommend lifetime for anyone

Company replied


Company details

  1. Vocational School

Written by the company

Lifetime is the UK's top training provider, offering a wide choice of training solutions to our customers ranging from assessment of training & development needs for organisations to course advice & industry recognised qualifications for learners.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good training company

It was paid for by my company but Lifetime Training were great, they had all the information I needed, if I wanted to dig deeper the tutor was able to guide me in the right direction.

August 7, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Sarah, thanks for taking time to leave us a review and it is great to hear you had a helpful tutor and a great experience! All the best, Lifetime.

Rated 1 out of 5 stars

Terrible

Went through 4 different coaches in my time with lifetime training. Only 1 of those coaches was supportive and I only had for a short space of time. No communication lack of support. I had a terrible experience with lifetime

July 2, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Christina, thanks for taking the time to leave us a review. We're sorry to hear this and have contacted you directly, to see if we can support further and to understand your experience. All the best, Lifetime.

Rated 5 out of 5 stars

My experience was made exceptional due to my assessor nal…

My experience was made exceptional because of my assessor and her continuing support throughout. Aptem I struggled with in the early days but my assessor could guide me throughout. Thank you

July 30, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Mrs Benson, thanks for leaving us your review and it's fantastic to hear that your assessor was able to give you such an exceptional experience! All the best, Lifetime.

Rated 1 out of 5 stars

The communication from this company is…

The communication from this company is incredibly poor and contradictory. Told that I wouldn't have to do the basic English and Maths by one member of staff that told by another I would.

The coach is far from a coach and just a poor communicating admin. The explanation of OJT training was poor and we only got a proper example from the government funding information.

We are so incredibly busy at work and can't afford to waste time. Will need another coach or will have to with all together

July 27, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Gus, thanks for taking the time to leave us your feedback. We're sorry to hear that there has been some confusion over your maths and English; we've been unable to find you on our system with the information give here, so if you would like to contact us at support@lifetimetraining.co.uk we'd be happy to see how we can support you. All the best, Lifetime.

Rated 5 out of 5 stars

Akhtar is a superstar!!!!!

Akhtar is a superstar!!!!!! He is one of the best tutors I've ever had on an apprenticeship, no question is too much hassle!
It's been a journey and one that I now look back on and thoroughly appreciate doing it. The skills and knowledge that have been learnt have really helped me shape and finesse my professional outlook on my role. But also has pushed my confidence higher then ever and I'm truly grateful.

July 17, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Amski, thanks for taking the time to leave us your feedback and it is great to hear what a fantastic coach Akhtar was to you! We hope this will set you up for great success in future. All the best, Lifetime.

Rated 5 out of 5 stars

Great support

Great support, great team. Would recommend the course to anyone who wants to learn.

July 10, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Mr Campbell, thanks for leaving us a review and it's great to hear you'd recommend us! All the best, Lifetime.

Rated 5 out of 5 stars

I have developed my skills and feel…

I have developed my skills and feel more confident in my work role.

June 8, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Mark, thanks for the comment and it's amazing to hear you've become more confident at work thanks to your apprenticeship! All the best, Lifetime.

Rated 5 out of 5 stars

Absolutely amazing programme

Absolutely amazing programme

July 3, 2023
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Iain, thanks for the comment and glad to hear you thought the programme was amazing! All the best, Lifetime.

Rated 5 out of 5 stars

Really good learning techniques and…

Really good learning techniques and tools.
Honest and transparent feedback from my coach.

June 24, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Janet, thanks for the feedback and it's great you had such an honest and helpful coach! All the best, Lifetime.

Rated 5 out of 5 stars

Would do it again

A hands on approach to education no matter how long you've been out of school. The Trainer is with you through everything with the skills and knowledge to help you excel.

June 12, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Diana, thank you for taking the time to leave a review and it's great to hear you had a such a helpful, hands-on trainer. All the best, Lifetime.

Rated 5 out of 5 stars

Provided great structure to learning…

Provided great structure to learning and supported my growth and completion of qualification.

I have since been promoted following completion of this course.

June 19, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi BF, thanks for leaving us a review and it's fantastic to hear you've had a promotion since completing the course! Well done, All the best, Lifetime.

Rated 5 out of 5 stars

Just do it!

Michala was an excellent coach and really helped me to develop and understand more about my course. She was patient and engaging and I would highly recommend the apprenticeship based on the guidance she provided me. I achieved a distinction which I don’t believe would have been possible without the coaching I received.

June 17, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Nicola, thanks for the kind words and we agree, just do it! It's great to hear you had an amazing coach who helped you achieve a distinction, and we'll pass that on to Michala! All the best, Lifetime.

Rated 5 out of 5 stars

Amazing, Knowledgeable Learning

It was good, knowledgeable and very useful for my future. I can make a progress in this field.

June 16, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Naz, thanks for taking the time to leave us a review and it's great to hear that you're confident to use your studies for future progress! All the best, Lifetime.

Rated 5 out of 5 stars

Amazing experience

I am so thankful I got give this opportunity to do this apprenticeship.
It's been a tough ride but it's definitely been all worth it, I have enjoyed myself and after having some difficulties with my first coach, I was then assigned a new coach and she has been amazing. I can't fault this experience but I can't wait to finish and get this done.

June 12, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Tess, thanks for taking the time to leave a review and it's great that you have been able to have have such a positive outcome after getting everything sorted out. All the best with the rest of the course, Lifetime.

Rated 5 out of 5 stars

Laura at lifetime training

Laura at lifetime training is absolutely fantastic. Took over my apprenticeship early on and guided me to levels I was unsure if I could reach. Thank you.

May 21, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Oli, thanks for leaving us a review and we will ensure Laura is aware of all the kind words! All the best, Lifetime.

Rated 5 out of 5 stars

Amazing service

June 6, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Andreia, thanks for leaving a comment and it's great to hear you found the service amazing! All the best, Lifetime.

Rated 5 out of 5 stars

Great mentor

Great mentor, wide range of tools to complete my work

June 6, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi John, thanks for the review and it's really good to hear you had a great mentor! All the best, Lifetime.

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