LighterLife UK Ltd Reviews 250

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and guidance, highlighting the positive impact of mentors on their journey. The products are frequently described as nutritious and tasty, contributing significantly to successful outcomes. Many people appreciate the excellent customer service, noting the team's professionalism and quick responses. The overall service and user experience are often commended for being well-planned, easy to follow, and highly effective. However, some people were dissatisfied with customer service, mentioning dismissive responses and a lack of helpful resolution regarding concerns about product expiration dates. A few other people also felt that certain popular products were unavailable, which impacted their experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising their mentors for... See more

Product

Consumers find the products to be positive. Many reviewers praise the quality and taste of the food packs,... See more

Customer service

Clients share positive opinions on customer service, highlighting the incredible support received from... See more

Service

Reviewers mention positive feedback about the service, highlighting the invaluable mentoring and group work.... See more

User experience

People report positive experiences with the user experience. Customers describe it as straightforward, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lighterlife changed my relationship with food forever. It gave me the much needed break from making decisions about food by providing 4 meal packs each day. Knowing that by eating these 4 packs I was... See more

Company replied

Rated 5 out of 5 stars

The plan is excellent, with really nutritious products and fantastic 1-1 and group support from your mentor. It is the only weight loss plan that has worked long term for me, with results being achiev... See more

Company replied

Rated 5 out of 5 stars

I’ve been on many diets before, but working with Neil Mothersole at LighterLife has been completely different. Neil has supported me from day one with genuine encouragement, clear guidance, and a... See more

Company replied

Rated 5 out of 5 stars

My mentor Anne-Marie is absolutely fantastic. Really supportive, always there to make you feel really positive in yourself. She is leaving at the end of the month and will be sadly missed. She will al... See more

Company replied


Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Meal Delivery
  4. Wellness Program

Written by the company

Lose Weight Fast With A Diet That Works


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

250 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I started my Lighterlife Re-Creat me…

I started my Lighterlife Re-Creat me programme on 5th January 2026, I have lost almost 3 stone, this weight loss has transformed how I feel and view myself. I along with my group have an amazing mentor called Lisa Blair, we meet every Monday via zoom, this enables us to take part in group discussions and CBT. Our group also had a Wattsapp group and the support we receive and provide each other with is incredible. I’m over three months on my journey and I have the determination and confidence to continue this is a direct result of the support of my mentor and the lovely ladies in my group. I would recommend speaking to Lighterlife as you can with their support bring about amazing positive changes which help you understand your eating habits, leave you with lots of energy and leave you feeling awesome 🤩

April 25, 2026
Unprompted review
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Reply from LighterLife UK Ltd

Congratulations on your incredible weigh loss, it's wonderful to read how transformative this has been for you. Mentor support, weekly groups and WhatsApp are a powerful combination and give you the tools you for need lasting change. Lisa will be thrilled to read your feedback.
Wishing you all the very best as you continue your journey.

Rated 5 out of 5 stars

Quick, safe and healthy weight loss- for life!

The plan is excellent, with really nutritious products and fantastic 1-1 and group support from your mentor. It is the only weight loss plan that has worked long term for me, with results being achieved both quickly and safely. I now feel fitter and healthier, and have been given the tools to keep it up for life

April 16, 2026
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Reply from LighterLife UK Ltd

Thank you so much for sharing, its wonderful to read that you're feeling fitter and healthier as a result of your journey. Group and Mentor support give you the tools for lasting change and its fantastic that this is working for you long term. The products are great too!

Rated 4 out of 5 stars

The support of mentor Lisa Blair who…

The support of mentor Lisa Blair who has been really supportive. Quick weight loss but will struggle with costs now that I have retired.

April 22, 2026
Unprompted review
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Reply from LighterLife UK Ltd

Mentor Support is key, it's great to hear that you've had such a great experience. Please take a look at our website at our subscription and Stone in a box which offer some fantastic savings.

Rated 4 out of 5 stars

Great diet and support but expensive

Great diet and support but expensive. So can only do so many weeks.

April 20, 2026
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Reply from LighterLife UK Ltd

We're thrilled that you've had a great experience. Group support and our extensive product range is brilliant. Please take a look at our website at our subscription and Stone in a box which offer some fantastic savings.

Rated 5 out of 5 stars

I’ve been on LighterLife for three weeks

I’ve been on LighterLife for three weeks now and I’m really enjoying the journey. My mentor, Natalie, has been fantastic—so supportive and encouraging. Managing and adjusting my subscription and food pack choices has been very easy.

I’ve also just joined the “Recreating Me” 12-week programme and am looking forward to the next 11 weeks with a lovely, supportive group. All the emails I’ve received from LighterLife have been informative and motivating.

So far, so good—I’m really grateful to be part of LighterLife and everything it offers.

April 13, 2026
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Reply from LighterLife UK Ltd

We'll be thrilled to share your experience with Natalie, Mentor support is key and its great to read that you've enjoyed your first 3 weeks. Wishing you continued success in your Re-creating Me group.

Rated 3 out of 5 stars

I loved it when Suzanne was my mentor

I loved it when Suzanne was my mentor, she got me. I did so well. Trying to get back on it and Jerk Noodles arnt available and they’re the only savoury thing I still like. Don’t like having to request to pause or stop subscriptions as I don’t get a message to say if it’s happening or not.

March 26, 2026
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Reply from LighterLife UK Ltd

Hi Debbi

Thank you so much for your review, and I’m really sorry for the delay in coming back to you.

It’s lovely to hear how much of a difference Suzanne made to your journey. That kind of support is exactly what we want everyone to experience, and I’m so pleased you felt understood and able to do well.

I’m sorry to hear about the frustration with the jerk noodles and your subscription. I completely understand how important it is to have food options you enjoy, and also to feel confident that changes to your plan have gone through properly.

If you’re happy to, please drop us a message at gia@lighterlife.com, and we can:
• Look at who a suitable mentor for you might be
• Look at suitable alternatives to the noodles you enjoyed
• Make sure your subscription is set up exactly as you need it
• Confirm everything clearly so you’re not left unsure

We’d really love to support you in getting back on plan in a way that works for you.

Thank you again for taking the time to share your experience, it really helps us improve.

Rated 5 out of 5 stars

How to overcome addictive eating

Although this is a food replacement programme that is only a fraction of what makes it so life changing. The crucial aspect is the Mentoring and group work. I couldn’t have been luckier in having Neil Spencer as my mentor. He is Exceptional! In his group sessions I discovered why I over ate and strategies to over come the compulsion.
I had considered ‘the Jab’ but I’m so pleased I didn’t go for it because I now know that as soon as I stopped ‘Jabbing’ I would have learnt nothing and would have gone straight back to over eating.
I have now been a stable and healthy weight for over three years whilst eating conventional foods. All thanks to Neil and the amazing support of my lovely group.

March 23, 2026
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Reply from LighterLife UK Ltd

It's wonderful to read that you're 3 years into you eight management journey - congratulations! It really shows how important your Mentor and the group support is in understanding your relationship with food, and making lasting changes. Neil will be thrilled to read your words, thank you so much for sharing.

Rated 5 out of 5 stars

Straight forward & easy to follow

Straight forward & easy to follow, everything you need is in your four food packs a day! Excellent support from mentor Zoe & other likeminded people on zoom meetings once a week. If you’re looking to loose weight, have tried other things but been unsuccessful please give this a try! Xx

March 15, 2026
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Reply from LighterLife UK Ltd

Thank you so much for sharing. It's fantastic to read about your experience and excellent support from your Mentor Zoe. The weekly Zoom groups are so powerful.

Rated 5 out of 5 stars

A good way to lose weight for life…

I’ve been on Lighter Life for 4 weeks and have lost 12lbs. It’s been really easy and I’ve not felt hungry. The support from my allocated mentor has been excellent and is helping me work towards a maintenance plan and revised outlook. I already feel healthier and better about the way I look. It’s been a very positive experience all in all.

March 3, 2026
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Reply from LighterLife UK Ltd

It's fantastic to read about your great experience over the first 4 weeks, congratulations! Mentor support is so powerful and we love that you're already seeing and feeling the benefits.

Rated 5 out of 5 stars

Great weight loss support

Great weight loss support, good range of food packs that are easy to prepare and suit the majority of palates.
Weekly groups and thoughtful presentations that use CBT, and other psychotherapy’s to help you loose weight.

March 5, 2026
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Reply from LighterLife UK Ltd

The weekly Mentor groups are key in supporting long term change alongside your our product range . - thank you so much for sharing, its wonderful to read about your experience :)

Rated 5 out of 5 stars

Lighter life is second to none

Lighter life has honestly changed my life and my relationship with food. The mentorship they offer is invaluable and the key to helping those on a LL journey to make profound and life long habitual changes through out their life. It is not a quick fix but a life long support system that is always there exactly when it’s needed. The food packs are a safe guarantee of weight loss and combined with the mentorship, the programme allows clients to address their real issues behind their relationship with food. The LL experience is kind, gentle, empathetic, insightful, educational and most of all wholistic and supportive.

March 4, 2026
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Reply from LighterLife UK Ltd

Thank you so much for taking the time to share this.

We’re incredibly proud to hear how LighterLife has supported not just your weight loss, but your relationship with food. That deeper, long-term change is exactly what the programme is designed to help people achieve.

Our mentors play such an important role in that journey, so it’s wonderful to hear how valuable you’ve found the support. Combining structure with real, compassionate guidance is what helps create lasting habits.

Thank you again for posting this. We’re so pleased to be part of your journey.

Rated 5 out of 5 stars

Thank you Lighter Life you are changing my life …

Lighter Life always offers an excellent experience. The food packs are delicious and the zoom group sessions with a LL Mentor are exceptionally helpful. Alicia is extremely supportive and really helps me to progress in my thinking around food and learning the reasons behind my eating. The group is supportive, encouraging and encouraging. Thank you LL.

February 17, 2026
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Reply from LighterLife UK Ltd

Thank you so much for sharing your excellent experience. It’s fantastic to hear how supported and encouraged you feel with your Mentor Alicia :)

Rated 5 out of 5 stars

Don’t hesitate , just do it

My mentor Natalie and the group support have both been invaluable. Products arrive in double quick time and I am feeling better both mentally and physically for the first time in years

March 2, 2026
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Reply from LighterLife UK Ltd

Its so great to hear, thank you so much for sharing. The support from the group and your Mentor Natalie is invaluable, it's wonderful to read how much better you're feeling :)

Rated 5 out of 5 stars

I choose the products that I really…

I choose the products that I really love..for me personally it suits me not to think about food..The 12 week closed group has made a big difference to my attitude and is so very encouraging
Really think the products are good quality

March 2, 2026
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you so much for sharing, it's great to read that you're enjoying our products and engaging with your group. The groups really are the key to success and its fantastic that you are recognising the changes in yourself :)

Rated 5 out of 5 stars

Lighterlife is great the zoom meeting…

Lighterlife is great the zoom meeting helps too lost 6st in 6 months got another 2st to go

February 28, 2026
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Congratulations, that's incredible! The Zoom groups are so powerful to develop the tools for lasting change :) Wishing you all the best as you continue your journey.

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