LighterLife UK Ltd Reviews 250

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and guidance, highlighting the positive impact of mentors on their journey. The products are frequently described as nutritious and tasty, contributing significantly to successful outcomes. Many people appreciate the excellent customer service, noting the team's professionalism and quick responses. The overall service and user experience are often commended for being well-planned, easy to follow, and highly effective. However, some people were dissatisfied with customer service, mentioning dismissive responses and a lack of helpful resolution regarding concerns about product expiration dates. A few other people also felt that certain popular products were unavailable, which impacted their experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising their mentors for... See more

Product

Consumers find the products to be positive. Many reviewers praise the quality and taste of the food packs,... See more

Customer service

Clients share positive opinions on customer service, highlighting the incredible support received from... See more

Service

Reviewers mention positive feedback about the service, highlighting the invaluable mentoring and group work.... See more

User experience

People report positive experiences with the user experience. Customers describe it as straightforward, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lighterlife changed my relationship with food forever. It gave me the much needed break from making decisions about food by providing 4 meal packs each day. Knowing that by eating these 4 packs I was... See more

Company replied

Rated 5 out of 5 stars

The plan is excellent, with really nutritious products and fantastic 1-1 and group support from your mentor. It is the only weight loss plan that has worked long term for me, with results being achiev... See more

Company replied

Rated 5 out of 5 stars

I’ve been on many diets before, but working with Neil Mothersole at LighterLife has been completely different. Neil has supported me from day one with genuine encouragement, clear guidance, and a... See more

Company replied

Rated 5 out of 5 stars

My mentor Anne-Marie is absolutely fantastic. Really supportive, always there to make you feel really positive in yourself. She is leaving at the end of the month and will be sadly missed. She will al... See more

Company replied


Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Meal Delivery
  4. Wellness Program

Written by the company

Lose Weight Fast With A Diet That Works


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

250 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A life transforming process

A life transforming process.
Amazing support from my mentor, Sharon, and a swift and effective weight loss system.
Beyond the physical, the mental transformation is amazing. I finally feel I have my hands on the key to my mental and physical freedom from dieting and weight gain.

February 24, 2026
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

It's truly is a life transforming process, thank you so much for sharing. Its wonderful to read that you're enjoying such a fantastic experience with your Mentor Sharon :)

Rated 5 out of 5 stars

Great programme

Following up to programme and stick to what they provide in the daily meals, it does work for me. I have lost over 10 kilogrammes in 40 days and keep going.

January 5, 2026
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Reply from LighterLife UK Ltd

That’s a great result, well done.

Committing to the plan and sticking with the structure is exactly where real progress happens.

We’re so pleased you’re doing so well. Keep going, the programme works, and you’re proving it :)

Rated 5 out of 5 stars

Anne-Marie

My mentor Anne-Marie is absolutely fantastic. Really supportive, always there to make you feel really positive in yourself. She is leaving at the end of the month and will be sadly missed. She will also be greatly missed by lighterlife, she is a truly remarkable woman who is so dedicated and passionate about her clients losing weight.

February 24, 2026
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Reply from LighterLife UK Ltd

Thank you so much for your kind words about Anne-Marie.

It’s wonderful to hear how supported and encouraged you’ve felt working with her. That positive, steady support can make such a difference.

She will certainly be missed, and we’re so pleased she’s been part of your journey and helped you feel confident in yourself along the way.

We know it can be hard to change mentors, but let us know if we can support you with this.

Rated 5 out of 5 stars

Starting to live a lighter life with LighterLife.

I have been on the LighterLife Total plan for a few months now and am feeling great.
The plan is easy to follow and produces very encouraging results.
After the first few days, I was in ketosis and not feeling hungry at all. I still think about food and plan how I will eat differently once I am no longer on the Total plan.
My mentor, Georgina, is a huge support, through weekly Zoom meetings with a group and everyday encouraging messages.
I feel lighter, am moving more and have more money. Not buying snacks, ready meals and bottles of wine has saved me money but I am spending it on other things...make up, booking holidays, books, soda stream (for my sparkling water, now feels like a treat, and is helping save the planet!) Of course I'll need some of this extra cash to replace my wardrobe as I reduce in size.
I know I have a way to go yet but every day I am a little lighter than I was the day before.

February 18, 2026
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Reply from LighterLife UK Ltd

Thank you so much for taking the time to share this. It’s lovely to read.

It’s great to hear how well you’ve settled into the Total plan and how positive you’re feeling. What really stands out is the thought you’re already giving to how you’ll eat differently long term, that’s where lasting change really happens.

Georgina will be so pleased to read your words. That ongoing support can make all the difference.

Wishing you continued steady progress. You’re doing brilliantly.

Rated 5 out of 5 stars

So wish Id done LL along time ago

Lighter life is so under rated . Ive done every diet known to man and this is the first one that has really worked bringing so many benefits along the way.

February 16, 2026
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Reply from LighterLife UK Ltd

Thank you so much for sharing this, it really means a lot.

We do find many people come to us having tried different approaches, so it’s wonderful to hear that this has felt different for you and brought benefits beyond the scales.

We’re so pleased it’s working well for you and supporting positive change along the way.

Wishing you continued success on your journey.

Rated 5 out of 5 stars

Mentor Claire is very much appreciated

I have done Lighter Life before and it works for me as it is quick and no counting calories - I need the support of a mentor (Claire) to stay on track

February 9, 2026
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Reply from LighterLife UK Ltd

Thanks for your review Donna. Glad you have seen results with the plan.

Rated 5 out of 5 stars

LighterLife change my life for the better

LighterLife made a massive difference in my life, I had to go on a diet or start taking type two diabetes medication, with the help of the LighterLife counselling and CBT mindfulness I have lost 6 stone and reversed my type two diabetes diagnosis, I now exercising daily and feel fitter than ever before. I would highly recommend LighterLife to anyone looking to lose weight and keep it off for good, the weekly meetings are great and also focus the mind..

January 25, 2026
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Reply from LighterLife UK Ltd

Well done on your weight loss and reversal of your Type 2 Diabetes diagnosis Dave. Thank you for for taking the time to right this review.

Rated 5 out of 5 stars

Life-Changing Mentorship I’ll Be Forever Grateful For

I honestly don’t have the words to fully express how much Natalie Fernando at LighterLife has changed my life. Her mentorship has been beyond impeccable, it has been life-altering. She has supported me in ways I never thought possible and has helped me reach places I never even dared to dream of.

Without Natalie, I truly wouldn’t have been able to do this. Her guidance, belief in me, and constant encouragement gave me the strength to keep going when I doubted myself. Because of her, I am not the same person I was when I started, I am stronger, more confident, and so much more hopeful.

What means even more to me is that I’m not stopping here. I am continuing my weight-loss journey with Natalie Fernando as my mentor because I genuinely couldn’t imagine doing this without her. She is someone I value and trust deeply, and her support has become a huge part of my success and my life.

Natalie is incredible, inspiring, and an absolute joy to work with. I am endlessly grateful for her mentorship, her kindness, and her belief in me. She hasn’t just helped me lose weight, she has helped me change my life.

Victoria Guilford

December 17, 2025
Unprompted review
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Reply from LighterLife UK Ltd

What a lovely review Victoria, thank you for taking the time to post it. So pleased you've received such great support from your Mentor.

Rated 1 out of 5 stars

Irresponsible, unprofessional

Awful customer service , Evri lie about delivering, say delivered wen did not , no empathy from LighterLife , can only contact them via email , they play the blame game , LighterLife are allowing this to happen , it continues , they do not take weight loss seriously , I’m in utter shock , stinking attitude, lie after lie after lie , and it’s continuing!!police ref number is Your Metropolitan Police Reference
Number:
01/8324525/25.

December 13, 2025
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrated and disappointed you feel, and we appreciate how important reliable deliveries are when following our weight-loss programme.
We understand your concerns regarding courier performance and would like to reassure you that we do not take these matters lightly. While Evri operates as a third-party delivery partner, we are actively reviewing ongoing issues and working to find suitable solutions for customers affected.
We’re keen to resolve this for you as quickly as possible and would welcome the opportunity to discuss alternative delivery arrangements and ensure your parcels are received without further delay. Our Customer Care Team have responded directly to your emails received over the weekend, so that we can prioritise your case and resolve as quickly and smoothly as possible
We’re sorry that your experience has fallen short of expectations and appreciate you bringing this to our attention.

Rated 1 out of 5 stars

⭐️ 1 Star – Very Disappointed

I’m really disappointed with my recent order from LighterLife. The products I received arrived with a very short remaining shelf life and at no point during checkout was this made clear. For items that are close to expiring, I would expect a clear warning before purchase.

When I raised my concerns with customer services, the response was dismissive and didn’t offer any helpful resolution. It’s not acceptable to send customers products that are about to expire and then hide behind policy wording.

This experience has put me off ordering again, and I hope LighterLife reviews how they communicate product shelf life and how they handle customer concerns.

December 3, 2025
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for taking the time to share this feedback. I’m really sorry that the shelf life of your products wasn’t what you expected when you received them.

We understand how disappointing that feels, especially if this wasn’t made clear at the point of purchase, and that’s not the experience we want customers to have.

While all our products are quality-checked and safe to use, we appreciate that expectation around shelf life is an important part of the overall value and experience.

We’d really like the chance to put this right. If you’re happy to contact our customer care team by emailing help@lighterlife.com, we’d love to speak to you directly and see how we can make this right.

Your feedback has been shared internally and will help us improve how we communicate this going forward.”

Rated 5 out of 5 stars

The LighterLife Total programme is Totally effective!

The LighterLife Total programme is well planned and they have excellent support materials. It can be tough but the weight loss is good and the strict boundaries make things clear. Some say that it is expensive. Compared to the ‘jabs’ and takeaways it is very good value as it does include all your food and nutrition. Best of all is the support of your mentor and the WhatsApp’s groups. My mentor Neil Spencer is outstanding and is always there when needed as well as leading our groups. For the first time I believe I will get to my ideal weight and most importantly stay there!

December 4, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks so much for your lovely review Sue. All the best on your weight loss journey.

Rated 5 out of 5 stars

I didn’t just lose weight — I gained a whole new perspective on myself and my habits.

I have recently finished a LighterLife closed group, and I can honestly say that it was one of the best decisions I have ever made for my health and personal wellbeing. I didn’t just lose weight — I gained a whole new perspective on myself and my habits.

From day one, our mentor Neil Spencer-Mothersole made the sessions feel safe, supportive, and motivating, creating an environment for everyone to share openly. The group was facilitated with warmth, clarity, and professionalism, striking the perfect balance between encouragement and challenge, helping us push past excuses while feeling supported every step of the way.

Instead of just telling us what to eat, he challenged us to think about the reasons around our eating – why, when, how and for whom - guiding us to really look at our reasons and motivations for overeating. Facing those reasons wasn’t always easy, but he also helped us to explore strategies to deal with ‘life situations’ which are always going to arise. The process was exactly what I needed, helping me to realise ‘it’s always our choice’ which has helped me stay committed.

The group atmosphere was positive, Neil used breathing exercises to settle us, getting us to the same place, so we could get the best out of the sessions. We respectfully listened to, and learnt from, each other’s experiences, quietly cheering each other on through struggles, and celebrating every win, big and small. That sense of accountability kept me going especially on tough days.

By the end of the programme, I have not only lost pounds, but I have also built confidence and healthier routines that I know I can stick with long-term. It wasn’t just about losing weight - it has been about me reshaping my relationship with food. I now have the tools to recognise emotional triggers, replace unhealthy patterns, and build sustainable habits.

I can confidently say that being part of the LighterLife closed group was for me a great success. It left me not only lighter on the scale but stronger in mindset, and I wholeheartedly recommend it to anyone seeking lasting change in their weight loss.

I’m so grateful to my friend who referred me, to my LighterLife group, and to Neil, our mentor, for his guidance and ongoing support – even now that the closed sessions have ended. For me, it hasn’t been just a weight loss programme — it has been a life-changing experience that will continue to inform current and future behaviours.

November 11, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review Marilyn. So pleased you have had such a great experience with Neil.

Rated 5 out of 5 stars

Amazing support from Neil Mothersole

I’ve been on many diets before, but working with Neil Mothersole at LighterLife has been completely different. Neil has supported me from day one with genuine encouragement, clear guidance, and a real understanding of what I needed to stay motivated.

This programme has helped me change my mindset around food, build healthier habits, and stay focused. With Neil’s help, I’ve not only lost weight but also gained confidence and energy I haven’t felt in years.

If you’re thinking about starting LighterLife, I highly recommend Neil Mothersole. His support has made this a truly life-changing journey.

August 1, 2025
Unprompted review
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Reply from LighterLife UK Ltd

So pleased you've had great support from your Mentor Stewart. Thank you for your review.

Rated 5 out of 5 stars

LighterLife is a programme that…works!

LighterLife is a programme that delivers on its promise. If you follow the programme, you will lose weight but most importantly, it examines the reasons behind weight gain. Treating excess weight as a symptom of something deeper, members examine their long-held responses around food in a weekly closed group session led by a LighterLife mentor. Members are encouraged to understand the ‘why’ behind the reasons they misuse food and think about alternative ways of dealing with their thoughts to help break negative patterns. Neil Spencer-Mothersole was the mentor for the closed group I attended and his help was invaluable in informing my own understanding of ‘why’ I had used food as I had. The support and insight from other group members, and the knowledge that Neil was available at any time to help with any problems, meant that I felt totally supported in this journey and that it was not something I was going through on my own. After total fast comes management, and I am looking forward to building on the learning I have gained so far, again supported by Neil, so that I can ensure that the weight I have lost stays lost, and that the only reason I eat is when I’m hungry.

November 12, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for your lovely review Angela.

Rated 5 out of 5 stars

Closed group with Neil spencer

The basis of the closed group is a very good one - a distinct goal and a building of relationships which make us feel we are all in this together. The team element, being part of a group, is a very effective means of keeping us answerable not only to ourselves but to others: very much felt we didn’t want to let anyone down. That said, if we had struggles, then there was always a sympathetic ear. But every good team needs a leader: and Neil Spencer was a leader supreme!!! Kept us together, was patient and open to all our thoughts and problems, delivered the programme materials and topics in a clear and informed manner, was so positive about what we could all achieve and was kind enough to check on us all during the week or when anyone was experiencing difficulties. 100 percent from me!!!

November 12, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review Felicity.

Rated 5 out of 5 stars

LighterLife with Neil Spencer

I have just completed my second closed group and been on Total fast food packs for 33 weeks I have lost 98lb and am now due to start Management. I was reluctant to join a closed group at first but with the guidance and support of my mentor Neil Spencer, I learnt how important the group work is, it helped me understand and recognise how I use food in an unhealthy way. I couldn't have made this journey without Neil, he has been very supportive, either by text, phone or email and with the group sessions and food packs it means I am ready for the next step on my journey.

November 12, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Congratulations on your successful weight loss. Thank you for your review.

Rated 5 out of 5 stars

I have done 3 closed groups with Neil…

I have done 3 closed groups with Neil Spencer because there was so much to change. I think he is a wonderful leader: very kind, patient and supportive. I highly recommend

October 20, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review Consuelo.

Rated 5 out of 5 stars

A Really Positive and Transformational Experience

I’ve just finished a closed group programme with LighterLife and mentor Neil and it’s been such a positive and life-changing journey. I’ve lost over 40lb so far, and while I still have a bit more to go, I’m now moving into the open groups for maintenance and feeling really motivated.

The mentor sessions with Neil go far beyond weight loss — they’ve helped me understand myself, my habits, and my mindset in a completely new way. Having time away from regular food gave me space to reflect - and it wasn’t difficult at all. The food packs are tasty, and I quickly found a rhythm that worked for me.

What’s made the biggest difference is the clear structure and accountability — no guessing, just a straightforward plan that really works. I’m now looking forward to reaching a weight I haven’t been in over 20 years, and feeling better than ever.

October 18, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Well done on your weight loss so far Robert, thank you for your review.

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