LighterLife UK Ltd Reviews 250

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and guidance, highlighting the positive impact of mentors on their journey. The products are frequently described as nutritious and tasty, contributing significantly to successful outcomes. Many people appreciate the excellent customer service, noting the team's professionalism and quick responses. The overall service and user experience are often commended for being well-planned, easy to follow, and highly effective. However, some people were dissatisfied with customer service, mentioning dismissive responses and a lack of helpful resolution regarding concerns about product expiration dates. A few other people also felt that certain popular products were unavailable, which impacted their experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising their mentors for... See more

Product

Consumers find the products to be positive. Many reviewers praise the quality and taste of the food packs,... See more

Customer service

Clients share positive opinions on customer service, highlighting the incredible support received from... See more

Service

Reviewers mention positive feedback about the service, highlighting the invaluable mentoring and group work.... See more

User experience

People report positive experiences with the user experience. Customers describe it as straightforward, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lighterlife changed my relationship with food forever. It gave me the much needed break from making decisions about food by providing 4 meal packs each day. Knowing that by eating these 4 packs I was... See more

Company replied

Rated 5 out of 5 stars

The plan is excellent, with really nutritious products and fantastic 1-1 and group support from your mentor. It is the only weight loss plan that has worked long term for me, with results being achiev... See more

Company replied

Rated 5 out of 5 stars

I’ve been on many diets before, but working with Neil Mothersole at LighterLife has been completely different. Neil has supported me from day one with genuine encouragement, clear guidance, and a... See more

Company replied

Rated 5 out of 5 stars

My mentor Anne-Marie is absolutely fantastic. Really supportive, always there to make you feel really positive in yourself. She is leaving at the end of the month and will be sadly missed. She will al... See more

Company replied


Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Meal Delivery
  4. Wellness Program

Written by the company

Lose Weight Fast With A Diet That Works


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

250 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Ive just completed a closed group with…

Ive just completed a closed group with Lighterlife and Neil my mentor who gave us support compassion and guidance.
Just 4 packs a day which are so tasty and lots to choose from.
I must admit I was a little nervous to start but so very pleased I did as its the best thing I've done.

July 17, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for your review Jean.

Rated 5 out of 5 stars

Lighterlifecappraoch to improving our…

Lighterlifecappraoch to improving our mental health and overall wellbeing is what differentiates this with other weight loss programmes. They offer weekly, closed support group online meetings where we can openly talk about what's going well, as well as our challenges. Its supportive and confidential. Neil as our facilitator counsellor showed no judgement and allowed us to discuss and explore our issues openly, so we learned lots about ourselves and why we eat....mostly to do with what's in our heads! He also offered support on an individual level according to what we need. Only downside is advertising losing a stone a month. Whilst some may, im guessing many others don't, so perhaps setting people up to feel or think they are failing.I lost two stones over the twelve weeks. Neil was good to point out regularly, we all lose weight at different rates, and sometimes we won't lose any weight but it will even itself out later down the line. On a personal basis, I think having the 1-1 support from Neil and group councelling support is the way to successful weight loss.

October 17, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your review. So pleased you've had great support from your Mentor.

Rated 5 out of 5 stars

Lighter life works

Lighter life works, some will power is required at first but its easy to manage and is definitely worth the price. I did it years ago with great results and recently due to health issues which caused weight gain plus menopause related weight gain.

September 18, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your review Chantelle.

Rated 1 out of 5 stars

Terrible experience with this company!

Terrible experience with this company!! They charge £7.99 for delivery, their product prices are extortionate, I received my delivery only to find my items have expiry dates of the same month and the following month, I contacted customer service they didn't want to know, no apology, no refund, no replacement, absolute joke!!! I'll never order again

October 9, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Hi Melanie, We're disappointed to read your review and we'd like to investigate this further for you. We will be in touch.

Rated 5 out of 5 stars

A great way to lose and keep weight off

Having struggled for some time to lose the weight I’d gradually put on over time as I got older, I found this programme to be an amazingly effective way not only to drop the kilos but also to keep them off. I joined the 3-month Total Programme, which provided daily meal packs along with extras to help manage hunger pangs. What made the biggest difference, though, were the weekly meetings with a trained mentor, where we explored the reasons behind overeating.
Neil, who led our group, was not only extremely knowledgeable but also wise, kind and supportive. His encouragement didn’t stop when the initial course ended—he continued to check in with me, and I now attend the weekly free meetings to stay on track and maintain my progress.
I can’t recommend this method of weight control highly enough, and I only wish I had discovered it sooner!

September 8, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review Suzie.

Rated 5 out of 5 stars

Your new start…with great support!!

Having lost weight with LL many years ago, I signed up to the 12-week Total Fast Plan in June. What impressed me were the changes LL have now introduced. You now use a website to manage your account, pick your food packs and bars, (your choices can be changed every two weeks) and they are delivered super-fast. You can join a weekly zoom call with a mentor, either on an “open group” or a “closed group” basis for more dedicated support. I chose the closed group and the support I’ve received from Neil Spencer Mothersole has been outstanding. Through his guidance and use of techniques/tools (CBT), this has helped me manage those challenging situations, particularly managing my food choices in stressful situations. I now feel I have the confidence to manage my way through Total Fast, into Management and for life!

September 4, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for your review Anita, so pleased you've had a great experience.

Rated 5 out of 5 stars

Gerry

Having just completed 2 closed groups back to back I've reached my goal&lost just over 4stones. Neil is an excellent counsellor, considerate, kind&informative. He structures each group meeting succinctly, allowing each person air time, and offers excellent support, guidance&encouragement. I done the VLCD mode, and with careful planning managed it through various social events&holidays. The CBT information & support is invaluable. The complete deal, has changed my life&I've got my best I can side of me back. I'm looking forward to commencing the Management module next week.. Again facilitated by Neil. He really wishes everyone to succeed and that comes through in each meeting. I completely recommend him & LL, and with full commitment it really works as a very thorough holistic approach to change, weight loss, Health&Happiness within each person who commits to it.

September 4, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Well done on your weight loss success. Thanks for your review.

Rated 5 out of 5 stars

Multilayered support …

The combination of VLCD diet in the form of tasty shakes, bars, soups and meals with the accountability and support of a dedicated counselor and a weekly group focusing on how to change behaviour and thinking around food is more
Effective than anything at losing weight and feeling good while doing it. Neil was an excellent support, really knowledgeable and supportive and generous to share his own journey with us and made all
The difference. As with any diet , if the shoe don’t fit, it ain’t your shoe - but i would
Definitely recommend LL with the full closed group support for anyone to try that has a fair few stone to lose .

September 4, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Great review- thanks Liz.

Rated 5 out of 5 stars

I think what LighterLife does that’s so…

I think what LighterLife does that’s so different to other weightloss plans, is it really gives you the support and space you need to figure yourself out. Without my mentor, Hazel, I would not have made the progress I have done both in terms of losing over 22kg so far, but also the understanding of my behaviour around food and the essential skill of making and keeping boundaries. It’s a plan that is actually very easy to do - if you do it!

I 100% recommend it to anyone - and I 100% recommend Hazel Harrod. She’s gold.

April 22, 2025
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Reply from LighterLife UK Ltd

Congratulations on your weight loss so far Rebecca! Thanks for the review.

Rated 5 out of 5 stars

Recreating Me does just what it says

I have just completed a 12 week Recreating Me programme with Hazel Harrod as my mentor. I was anxious about joining a ‘closed group’ as this hasn’t always worked out for me on other programmes, but Hazel set out very clear guidelines right at the beginning so that we made best use of the time in our weekly Zoom discussions. The Recreating Me programme comes with a really comprehensive set of tools which we used every week. I was delighted with the discussions and focus on managing our thinking about food. Hazel was amazing at facilitating without seeming overly directive. As a result, I really enjoyed being part of this amazing group of people who were incredibly supportive to each and every member of our group, and I completed the course 2st lighter. I will stay on LighterLife to lose the next 1.5st, confident I have been given the cognitive thinking tools, and with Hazel as Mentor on my continuing journey. I could go on about all the amazing transformations stories and photos which are also hugely inspirational, but check them out for yourself on LighterLife website.

August 14, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for your lovely review Carol, so pleased you've had a great experience.

Rated 5 out of 5 stars

Hazel is a fabulous mentor

Hazel is a fabulous mentor. Very supportive and knowledgeable. She really cares and it makes such a difference.

August 14, 2025
Unprompted review
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Reply from LighterLife UK Ltd

So pleased you've had a great experience Lynda

Rated 5 out of 5 stars

Lighterlife packs plus their CBT really…

Lighterlife packs plus their CBT really works for me!
I am so lucky to have worked with Hazel Harrod - as my mentor, she has offered so much support, compassion and guidance. You can use the FB group or opt to be part of a closed group and Hazel manages to make you feel special and like an individual throughout - Hazel has truly empowered me, so thank you!
The company’s Customer Service Team are second to none and have always acted quickly and professionally if I’ve need help
Thank you Lighterlife

August 14, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks so much for your lovely feedback Jayne

Rated 5 out of 5 stars

Balanced diet and CBT

I originally tried lighterlife because my GP recommended it. 11 years ago I’d been through all of the mainstream slimming groups with limited brief success. I thought surgery was the only option left open to me. He suggested this first, so I gave it a try. I lost weight consistently over a year and reached my goal to lose 10 stone quite easily. You can lose around a stone a month. The CBT was really helpful in understanding how and why I had got to where I was and how to take control of my weight. I maintained happily until covid and menopause hit. So I have come back to lighterlife to get my control back. The CBT has new aspects compared to 11 years ago and the support of the group and our mentor (Hazel) is as important as the food packs. My weight is coming down consistently and my wellbeing and health is improving week by week. I love the fact I don’t need to worry about what counting calories or checking that I’ve had enough protein or carbs, it’s all balanced.

August 14, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for your review Dee!

Rated 5 out of 5 stars

My mentor Hazel has gone above and…

My mentor Hazel has gone above and beyond to help me and I am over 1 1/2 stone down. The weekly groups on line that Hazel has run has helped me stop and think and focus on me and my health.

August 13, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Amazing, thanks for your review Barbara

Rated 5 out of 5 stars

Had great support & many enlightening…

Had great support & many enlightening lessons from Natalie. Had a great weight loss over 6 months that has honestly changed my life. Natalie was a massive positive knowledgable supportive part of that. Would strongly recommend

August 6, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks so much for your review Jason. So pleased you've had a great LighterLife experience

Rated 5 out of 5 stars

Don’t hesitate - get started

I was a bit nervous before starting, I didn’t have lots and lots of weight to lose and was a bit worried about the very low calories. However I quickly learnt that the foodpacks are very balanced nutritionally and actually taste pretty good. The weight fell off, but it was the support of my coach Natalie and her weekly meetings which really helped fix my relationship with food and my emotions. I was still able to exercise which was very important to me and I feel fitter and stronger than ever. Even on maintenance I am holding myself accountable and succeeding.

July 13, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for your lovely review Caroline.

Rated 5 out of 5 stars

Lisa Blair is a Great Mentor

Lisa Blair is a great mentor she has a great balance of what is needed supporting you when you’re are struggling, celebrating with you when things are going well or just watching and waiting if you need space

June 30, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Lovely review, thanks Michelle.

Rated 5 out of 5 stars

I am grateful for the Lighterlife…

I am grateful for the Lighterlife programme in helping me lose the weight I have and continue with weight lose. I have also been able to change my relationship with food.
I would not have been able to achieve any of this without the support and advise of my mentor Lisa Blair. Having had 2 health issues that resulted in me having to take a break from the programme. I would not have returned to the programme without Lisa’s support.

June 30, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Pleased to have you back Glynis. Thank you for your review.

Rated 5 out of 5 stars

Success is Lisa Blair

I think the one thing that made it easier for me to follow such a strict approach to my diet was my mentor - Lisa Blair…
Without her support, guidance and thought provoking group sessions (not to mention the 1:1 chats), I would have struggled if not fallen by the wayside completely!
Lisa has been through the journey of LighterLife weight loss herself so truly understands what you’re going through and experiencing as you open yourself up to understanding why you’re at the stage you are when it comes to your unhealthy weight and poor eating choices - and then helping you to come to terms with it whilst you walk along your path to a healthier weight and giving you the tools to make healthier choices - because at the end of the day, that’s what it all boils down to… your choices and how to best manage them!
The diet itself takes the daily decision of what to eat out of the equation; you know you have a total of 4 packs in a day (with healthy snacks if you need them) and that you need to drink 4 litres of water a day for optimum results (try the water flavourings 😉) - which means you can focus instead on you - just you - and your goals both short and long term; which really does make it easier… especially when you’re in ketosis and don’t experience hunger pangs!
So if you have questions about this and want to know more before you embark upon this journey - I highly recommend you reach out to Lisa and get your answers… and then join her group and let her help you to reach for your goals and dreams…
Worked for me!!!
Thanks Lisa Blair!!

June 30, 2025
Unprompted review
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Reply from LighterLife UK Ltd

So pleased you have have had great support from your Mentor Denise. Thanks for leaving a review.

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