LighterLife UK Ltd Reviews 250

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and guidance, highlighting the positive impact of mentors on their journey. The products are frequently described as nutritious and tasty, contributing significantly to successful outcomes. Many people appreciate the excellent customer service, noting the team's professionalism and quick responses. The overall service and user experience are often commended for being well-planned, easy to follow, and highly effective. However, some people were dissatisfied with customer service, mentioning dismissive responses and a lack of helpful resolution regarding concerns about product expiration dates. A few other people also felt that certain popular products were unavailable, which impacted their experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising their mentors for... See more

Product

Consumers find the products to be positive. Many reviewers praise the quality and taste of the food packs,... See more

Customer service

Clients share positive opinions on customer service, highlighting the incredible support received from... See more

Service

Reviewers mention positive feedback about the service, highlighting the invaluable mentoring and group work.... See more

User experience

People report positive experiences with the user experience. Customers describe it as straightforward, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lighterlife changed my relationship with food forever. It gave me the much needed break from making decisions about food by providing 4 meal packs each day. Knowing that by eating these 4 packs I was... See more

Company replied

Rated 5 out of 5 stars

The plan is excellent, with really nutritious products and fantastic 1-1 and group support from your mentor. It is the only weight loss plan that has worked long term for me, with results being achiev... See more

Company replied

Rated 5 out of 5 stars

I’ve been on many diets before, but working with Neil Mothersole at LighterLife has been completely different. Neil has supported me from day one with genuine encouragement, clear guidance, and a... See more

Company replied

Rated 5 out of 5 stars

My mentor Anne-Marie is absolutely fantastic. Really supportive, always there to make you feel really positive in yourself. She is leaving at the end of the month and will be sadly missed. She will al... See more

Company replied


Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Meal Delivery
  4. Wellness Program

Written by the company

Lose Weight Fast With A Diet That Works


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

250 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Blueberry Pancakes

The Blueberry pancake mix had easy step by step instructions to follow, making one big tasty pancake 🥞 consistency was smooth and soft centre, could taste the blueberry flavour.
Overall I would give this a 4 out of 5 starts.
⭐️⭐️⭐️⭐️

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

LL Spaghetti Bolognese, delish!!

I love the Spaghetti Bolognese because of the texture and tomato like taste which gives a feel of actually not being on a diet and I make mine with hot tobacco sauce which make it quite delicious!! I would give it 5 stars cause I am totally biased!

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

I was having problems setting up an…

I was having problems setting up an account. I rang the helpline and spoke to Sam who was most helpful. We spoke several times, she rang me back when she said she would. Sam was very patient and couldn’t of taken more trouble. Excellent customer service. Thank you.

January 30, 2023
Unprompted review
Rated 3 out of 5 stars

Great tasty soups, but lots of powder dust

Great tasty soups - Super Green soup and Spicy Sweet Potato soup. Helped me to lose weight.
Am only marking down from 5 stars to 3 stars because the soup powder is so very very dusty - when opening the pack four times a day, dipping into the powder, putting the powder onto the hot water and finally, closing the pack again. Seriously, there's a lot of dust which I find quite annoying.

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Salted Caramel Bar

I would give this bar a 5 star rating, I found this bar most satisfying and used to look forward to having it at the end of the day with my decaf tea. I also used to put this bar in the fridge as when I had it it lasted longer when chilled. I found all the bars were easier all round for me as being out and about in the summer these worked better for me and the salted caramel I used to look forward to having

January 18, 2023
Unprompted review
Rated 3 out of 5 stars

Expensive but works

Good way to lose weight but you need to find which packs you like/dislike - some are just really too artificial to be able to eat. Used to love Mushroom soup but that is discontinued. Is quite expensive even with discounted subscription offers - but works - some lose loads some take time - I am the latter so the cost does become a factor

January 1, 2023
Unprompted review
Rated 3 out of 5 stars

Yummy diet food compared with…

Yummy diet food compared with competitors; however exceptionally expensive food either alone or on subscription. If you don’t want a subscription and just want a few bits and bobs there is a flat rate delivery charge of £7.50. YES, if you DON’T spend £70 in one order then the delivery fee, no matter the tiny weight is £7.50!!! Also if you don’t get your parcel on the random day Yodel (their delivery company of choice) deliver, then it will come to you like it’s been to scrum V!
LL are a bit like FightClub… don’t dare to tell others that you can buy LL products on Amazon; eBay or in Superdrug because they will cancel you. You can’t talk about real food; types of real food, missing real food etc. or they will cancel you. Tow the line and you’ll be fine. Also you’re not allowed anything other than their food on this diet - not diet soda; not vinegar, not even chewing gum! And buy toilet paper and air freshener. Lots of it.

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

It works !

This is so different to any other weightloss plan I've ever tried, and I've done a few! The food is tasty and nutritious with plenty of choice. I'm losing weight quickly and the support I get from my mentor Anne Marie and weekly group is great. It's helping me understand why I've been turning to food for comfort. I'd highly recommend this plan . Ive lost 3 stone and have 2 more to go. Its life changing what are you waiting for, go for it.

October 2, 2022
Unprompted review
Rated 5 out of 5 stars

Lighter life changed my life

Lighter Life changed my life. I lost over 4 stone and my health has approved dramatically. The food options were varied enough to keep me going and the support was excellent. I now have the tools to maintain my weight and eat healthily. I am still in touch with my mentor who was great and answered all my queries with humour and patience.

June 1, 2022
Unprompted review
Rated 1 out of 5 stars

Soya nightmare

The soya products are all extremely bland and all taste the same and look disgusting. BLAND! The portion sizes are ridiculous. TINY. Be sensible and go for a healthy normal diet instead of this one. Tried to get a cancellation, but as I was out of time, due to personal trauma, they would not allow.

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

Lighter Life Absolutely brilliant

Absolutely brilliant. I am down almost 6 dress sizes since this time last year. Great mentors, a fab bunch of "lighter lifers" who swap and share their highs and the odd low. All ready to support each other on our journey.
Very tasty food packs, something for everyone.
I wish I had found Lighter Life years ago!!
Kathrina

September 22, 2022
Unprompted review
Rated 5 out of 5 stars

Lighterlife please help me

I had really hit rock bottom, I was weighing the heaviest I had ever been, I didn't like the way I looked, I disliked shopping for clothes & I had very low self esteem. Even doing normal things like housework & shopping was a real effort.

I had done Lighterlife years ago (pre children) & lost a good amount of weight so I knew this plan worked & thought it would give me the boost I desperately needed. My regret before was thinking I knew it all back then, I felt good for losing weight, so I didn't follow the mangement plan. I met my husband, we made our family & year by year the weight crept back on. Covid & lockdown happened so my weight continued to spiral out of control.

I got on to the Internet & searched up Lighterlife & found my local consultant. Gave her a call & had a lovely welcome. She listened carefully to my story including the fact that I was even considering bariatric surgery. I was excited to hear how much Lighterlife had changed. Not just soups, shakes, bars & plenty of water anymore, porridge, pasta & noodle pots, flatbread, pancakes, mug cakes, smoothies & snack packets of popped chips. I was happy to hear that weekly meetings were still happening but these would now take place on zoom. After chatting I decided to subscribe for 12 weeks & went straight online to make my food choices. The ordering was very easy to place & I understood that deliveries would be⁷ made every 2 weeks. My 1st delivery was made in under a week & the following deliveries have been excellent, usually delivered at the start of my week 2, so I can sort food packs in to my daily allowances & I'm ready to continue at the end of week 2.

In week 1 I lost 8lb & week 2 4lb so I was over the moon. The boost I so needed. I enjoyed the different flavours of shakes & the porridge for breakfast I just love with a black coffee, it really sets me up for the day. I measure my water out & put into the fridge so I can transfer into a smaller bottle which I carry everywhere. Before I know it, I'm back to the fridge for a refill.

I am now at week 12 & am just a couple of pound off losing 3 stone. I had a 2 week holiday during this time where I did have the odd healthy proper meal with my family, kind of following the flexi fast plan. I've jumped straight back on to total fast & I am continuing to lose. The thought of bariatric surgery is now a non starter & I'm considering a change to flexi fast.

The group support is undoubtedly a key to success as it really helps to change your mindset. As we all know, losing weight is not just about what goes in to your mouth.

I would fully recommend Lighterlife but I would say before you start, make sure your head is in the right place. The plan & group support will definitely be a life changer for you. Good luck

September 14, 2022
Unprompted review
Rated 5 out of 5 stars

LighterLife my gateway to health

I'm finally losing excess weight with surprising speed and ease thanks to Lighter Life, my mentor Jodie and my zoom group of lovely ladies. By gaining insights, getting rid of bad habits and developing healthy ones, I'm confident of effortlessly staying at a healthy weight when I reach my goal.

September 12, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant plan

Brilliant plan. Would highly recommend
All food tastes good
No measuring or calorie counting so it’s very easy to follow
Lost 4 1/2 stone easily

September 7, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant, motivational and supportive

Lighter life is a fantastic program really helps you understand your relationship with food whilst helping you balance you daily nutrients. The best thing about it is the wonderful group sessions that help us tackle many different areas and gives excellent strategies for moving forward in a positive direction. Helen, our fantastic group leader is knowledgeable and coaches us to find the very best in ourselves and in supportive and motivational way.

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

The plan works

The plan works, there is ongoing support and by being able to access it via IT services i.e. what's app etc then for full time workers and rural living it makes it fully accessible.

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

Definitely recommend you give this a go!

I’ve had difficulties with my relationship with food all my life and have tried so many other diets, without success. LighterLife is fabulous and not only have I just lost almost 4 stone, I am now starting to understand why I have previously eaten food the way I chose to and am now able to make different choices and for the first time in my life have taken responsibility (knowing this is what I want and why). The help received from my mentor Emma is invaluable and my group is so supportive and helpful too, with ideas and suggestions from like minded people. I cannot recommend LighterLife enough. It’s fabulous.

September 6, 2022
Unprompted review

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