LighterLife UK Ltd Reviews 250

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and guidance, highlighting the positive impact of mentors on their journey. The products are frequently described as nutritious and tasty, contributing significantly to successful outcomes. Many people appreciate the excellent customer service, noting the team's professionalism and quick responses. The overall service and user experience are often commended for being well-planned, easy to follow, and highly effective. However, some people were dissatisfied with customer service, mentioning dismissive responses and a lack of helpful resolution regarding concerns about product expiration dates. A few other people also felt that certain popular products were unavailable, which impacted their experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising their mentors for... See more

Product

Consumers find the products to be positive. Many reviewers praise the quality and taste of the food packs,... See more

Customer service

Clients share positive opinions on customer service, highlighting the incredible support received from... See more

Service

Reviewers mention positive feedback about the service, highlighting the invaluable mentoring and group work.... See more

User experience

People report positive experiences with the user experience. Customers describe it as straightforward, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lighterlife changed my relationship with food forever. It gave me the much needed break from making decisions about food by providing 4 meal packs each day. Knowing that by eating these 4 packs I was... See more

Company replied

Rated 5 out of 5 stars

The plan is excellent, with really nutritious products and fantastic 1-1 and group support from your mentor. It is the only weight loss plan that has worked long term for me, with results being achiev... See more

Company replied

Rated 5 out of 5 stars

I’ve been on many diets before, but working with Neil Mothersole at LighterLife has been completely different. Neil has supported me from day one with genuine encouragement, clear guidance, and a... See more

Company replied

Rated 5 out of 5 stars

My mentor Anne-Marie is absolutely fantastic. Really supportive, always there to make you feel really positive in yourself. She is leaving at the end of the month and will be sadly missed. She will al... See more

Company replied


Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Meal Delivery
  4. Wellness Program

Written by the company

Lose Weight Fast With A Diet That Works


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

250 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

LighterLife

I have lost an amazing 7lb in the first week of my weight loss journey with lighterLife. I have done this with the support of my mentor Tracey who has been there to answer all my questions and given me lots of encouregment. I love the weekly group sessions which I find really helpful. The LighterLife meals are tasty and there is a good variety of meal plans. This is a no hassle diet thats already made out for you I would highly recommend.

February 9, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review Mel. All the best with your weight loss journey.

Rated 5 out of 5 stars

Lighterlife with Lisa Blair, my support and mentor

I have been losing weight on a journey with Lighterlife, more precisely with Lisa Blair a Lighterlife mentor. She has been a strength and support, runs the most exciting and interesting support groups without which the journey would not have been so successful! I have a way to go but intend to continue it with Lisa's support.

February 5, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review Naomi, so pleased you're benefiting from the support from your Mentor.

Rated 5 out of 5 stars

2llb off 2 stone lost Since January 2025

I lost 2 stone in January with Lighterlife and at the start of my journey. I could not have done this without the support and encouragement of my mentor Lisa. Lisa responds to messages straight away and is always there to lift you up when it gets tough. I attend classes every Wednesday that help me to stay on track and learn strategies to manage my relationship with food. Highly recommend!!!

January 1, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your review Wendy. Pleased to hear you're having such a great experience.

Rated 1 out of 5 stars

Expensive Mistake To Get Out Of

Expensive Mistake! Firstly, despite being very clear a 'coach' wasn't welcomed, I was sent messages late in the evening demanding 'accountability' from me. For the (disgusting) taste of the (extortionate) foodpacks it was not worth the stress and intrusion. Cancellation efforts have been unhelpfully disorganised on their part. They hold your card details so are fully able to take payment even when a dispute is ongoing... I am still trying to make them cancel my subscription. They are slow to respond/lax and indifferent in replying. Cancellation fees are also extortionate. There's a lot of hidden red tape that makes it really difficult to get out of and takes your agency away in an area that is frankly something we should be able to be in control of. If you're vulnerable, have any sort of mental health concern, struggling in adverse circumstances, don't trust this company with your money. They don't care about you.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Mentor helping you on your journey to a better you.

I have been on lighter life now for 5 weeks and have lost 16lb. The difference between lighter life and other diets are simple. You choose from replacement meals and have 4 a day.. I’m never hungry. We have a mentor, which makes this unique on its own. Niel Spencer is my mentor, he check in on me. We have cognitive behavioural therapy, that’s part of a closed group, where you feel safe and vulnerable, in a good way. Weekly. We learn to re educate, and re work how we look at food so we can move beyond, cravings, understanding, feelings, understanding habit and knowing you are experiencing.. feeling not hunger. I’m not going into it to much. But please, if you have not done meal replacement. Try it to change your life and body. Above anything my health is key.

January 23, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for your lovely review Helen. Well done on your weight loss so far.

Rated 5 out of 5 stars

Delicious food Committed Mentor

I lost weight very quickly with LighterLife. The food is very tasty and we have a great Mentor. Hazel runs several groups during the week including some that require a high level of commitment. She supports us through thoughtful group discussion and daily messages of encouragement. All my questions have been replied to immediately by voice mail

January 14, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thanks Diana. So pleased you have had a great experience.

Rated 5 out of 5 stars

Hazel Harrod Rocks

My mentor, Hazel Harrod is a consistent source of inspiration, motivation, kindness and clarity. She facilitates our weekly group incredibly skillfully. I discover how to reframe my thinking, for myself and through the sharing of others and it helps me stay on track. Hazel, our weekly group and Lighter Life are now pillars for my health and happiness!

January 14, 2025
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for taking the time to write this review Paula.

Rated 5 out of 5 stars

My mentor

My mentor, Neil Spencer is the most fabulous support. I have not reached target weight but the continuous interest he has shown me, has motivated me to get this far. He is passionate about his work and this shows across all forms of communication with him. In 30 years I have not been inspired to “think” and “reflect” about food choices as much as I have with Neil. Post Christmas, without those meetings, I can already see myself slipping. It is time to go back.

December 31, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your review. So pleased you are getting fabulous support from your Mentor

Rated 5 out of 5 stars

If you're thinking of joining LighterLife...

Initially, I thought I wouldn't be able to stick to it, as nothing else has actually worked for me for any length of time in the past. I had lost 6st on my own (which was a real struggle and took several years) but then 3st gradually crept back on and I couldn't lose it, despite my efforts, so I felt I needed to do something more drastic to get that 3st off and then carry on with the struggle myself. I signed up and followed the plan and lost the 3st in 3 months - I couldn't believe how easy it had been so I carried on and lost another 5st in the next 6 months! Amazing! I now feel 'normal' and I can't tell you just how great it feels to not be the largest person wherever I go.
My lovely mentor, Jane Haylor, was fantastic - I really struck it lucky there. Her unwavering positivity, warmth, humour, understanding and support was (and still is) invaluable. She believed in me when I didn't, she's been my cheerleader the whole time I've known her and she's just lovely. All the mentors really get it as they have been there, so do yourself the biggest favour and sign up.
It's the easiest diet you'll ever do as it's all there for you, portioned out in the packs and bars, and there is only minimal cooking involved, depending on your choice of pack (the most 'cooking' I ever did was add water to something and then microwave it). I absolutely detest cooking so it's been great for me! The packs are tasty and there's a wide range to choose from, whether you have a sweet tooth or if you're more into the savoury. Some are vile in my opinion but we all have different tastes and the one I really hate gets a lot of great reviews! When you first start, try everything available so you can work out your favourites. I found it easiest to write out a meal plan before I placed my order, that way I wouldn't end up with a garlic bread for breakfast! My friend joined some time after me and she just buys a selection and then picks the one she fancies at the time - trial and error to see what works for you. Also, check out the 'foodpack hacks' section on the LL website or on Facebook, it's amazing what you can do. My favourite is making a muffin out of the blueberry pancake pack.
The hardest part is the battle you have with your own brain but that's where your mentor and the group meetings come into it. You would succeed on the diet without the meetings (provided you stick to it of course) but they will help you so much and they will also reinforce your commitment and keep you feeling accountable - if you've already invested in yourself by signing up, why not just take everything on offer and give yourself the very best chance? The meetings are full of people like you, there is no judgement and your weight is not mentioned. Working to find out your 'why' can be very enlightening and interesting. It's also really nice to catch up with and see the changes in the other members, not only in how they look but also in their new confidence and happiness. It really is amazing to see how fast the changes happen. Everyone in the group meetings is there for the same reason as you, so you will receive lots of understanding and support and it may surprise you what you find out about yourself. I still attend the meetings even though I'm no longer following the 'total' plan.
Let's be honest, it's an expensive diet. However, don't forget that it's temporary, you're not buying 'normal' food, and you (and your happiness and health) are worth the money! It's great to know that all your daily essential nutrients are provided in the packs, which is impossible on a 'normal' calorie-restricted diet, and I promise that you will feel really well in yourself once you get going - I haven't been the slightest bit poorly since I started LighterLife, not even a sniffle in 18 months. I chose to continue as an investment in my own wellbeing. I kept telling myself I was worth it at the start (I didn't believe that for a long time but kept saying it anyway) and I actually do believe it now.
Customer Services - I've only had to contact them a couple of times as I had some items missing from an order and another time some items (and the box) were damaged. I found them to be polite and helpful, and my problems were sorted quickly.
You know how, when you're overweight, you struggle to find clothes you're happy with and for a special occasion you wear whatever makes you feel or look the thinnest? After you've lost the weight, you'll still struggle to choose what to wear but it will be because everything looks really nice on you!
My view of myself has changed so much and I'm so glad I took the plunge.
Sorry for rambling on but, if you're thinking about it, just do it. You'll be so impressed with yourself and you'll be writing your own review before you know it. Best of luck to you :)
PS: My favourite LighterLife quote - "If you think you can, or you think you can't, you're right".

January 5, 2025
Unprompted review
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Reply from LighterLife UK Ltd

What a lovely review Linda! Thank you so much for taking the time to write it. So pleased you've had such a great experience.

Rated 5 out of 5 stars

Mentor Support from Jane Haylor at Lighter Life

From the very beginning, Jane was approachable and genuinely interested in understanding my goals. She provided insightful advice and practical strategies that were tailored to my specific needs. Her encouragement and constructive feedback helped me overcome challenges and stay motivated.
Jane's mentorship was especially crucial during my weight loss journey with Lighter Life. She provided unwavering support, practical tips, and constant motivation, which made a significant difference in my progress. Her ability to inspire and empower is truly remarkable.
Overall, Jane's mentorship has not only enhanced my skills but also boosted my confidence. I highly recommend Jane Haylor to anyone seeking a dedicated and knowledgeable mentor.

December 16, 2024
Unprompted review
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Reply from LighterLife UK Ltd

What a lovely review of your experience with your LighterLife Mentor. Thank you for taking the time.

Rated 5 out of 5 stars

I highly recommend anyone to do…Shona’s Journey

I highly recommend anyone to do lighterlife especially with Jane Haylor in a closed group.It gives you full support on your journey with the fabulous Jane as your mentor along with wonderful women keeping each other boosted with alot of love and care.I also like the weekly accountability helps keep on track with your weight loss.5 stars all the way.Thankyou to them I've lost 3st gone from a tight 18 to comfortable 12.Back ache minimal and loads of energy xx

December 20, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Well done on your weight loss Shona. Thanks for taking the time to write this review.

Rated 5 out of 5 stars

What a fantastic Journey

What a Journey it's been with Neil Spencer.
What an Amazing support and thank you for constantly challenge our ways of thinking (relationship) around food.
Can't wait for the next stage of my journey with Neil.
Thanks you foe creating a safe space for the group.

December 20, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your review. So pleased you re having a fantastic experience with your Mentor Neil.

Rated 5 out of 5 stars

LighterLife works…

LighterLife is more of a weight loss journey than a diet. It really works if you stick to the food packs. You need to change your mindset and your relationship with food.
I really like the fact that the 4 foodpacks provide all the nutrients you need for the day. No weighing, no calorie counting, no fuss!
The products are very tasty, although everyone has their favourites.
The weekly sessions are invaluable.
Our mentor, Neil, was just fantastic. Full of support and encouragement. Always telling us to be kind to ourselves. He always checks on you several times in between sessions. You don't have to attend the sessions, but it really helps to make the journey easier and for you to understand yourself.
I have lost 52 lbs in 4 months, and I know I couldn't have achieved this without the help of my mentor and my group members.

December 19, 2024
Unprompted review
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Reply from LighterLife UK Ltd

What positive feedback. Thank you for taking the time to post this review Gina.

Rated 5 out of 5 stars

Saturday morning

Caroline Martin has made Saturday mornings fun and interesting. She has put together a great group where you don’t feel on your own with any food hang ups you might have. She brings an added bonus of great breathing exercises which have been brilliant and added help with sleep. Fantastic mentor.

December 18, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review. So pleased you have had a great experience with your Mentor.

Rated 5 out of 5 stars

My mentor

My mentor, Caroline Martin, makes the sessions so much more meaningful. She is highly skilled, experienced and really hears what you are really saying or struggling with. She guides us as a group but is perceptive and compassionate towards our individual issues. She has built a really warm, safe space and manages the group interactions really well. She's excellent in her role!

December 14, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for your lovely review of your Mentor Caroline. So pleased you have had a great experience.

Rated 5 out of 5 stars

A great programme

A great programme for those who need a break from thinking, planning and cooking food! You get all the nutrition you need whilst being able to step away from the merry-go-round of constant food prep. Fantastic coach (thank you Neil) and weekly groups to work your programme alongside others.

December 16, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your review Ant.

Rated 5 out of 5 stars

LighterLife works, full stop!

LighterLife works! If you stick to it, every day you weigh less than the day before. I signed up to the 12 week subscription Total Plan and at the start of Week 11, I’ve lost 63lbs. That’s a result by any standards. Being a bloke means it falls off at about twice the rate it does for women. The weekly counselling sessions really help too. They’re non-judgemental, a safe place, nurturing but not in a patronising way and really help to get your mind reset to a better place regarding your relationship with food. It ain’t cheap but you’re not buying other food, you’re only drinking water and it’s really convenient - you just need access to water, a kettle and a determination to feel healthier, happier in yourself and to buy some smaller clothes!

December 16, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Amazing results Tristan. Thanks for leaving us this review.

Rated 5 out of 5 stars

The most phenomenal journey…

I have had the most phenomenal journey of my entire life with LighterLife. This is a diet that really, truly works (and I have tried them all). The key to successful weight management is to turn up to group every week and apply the lessons to your life. There is no quicker way to loose the weight, but the real work comes with keeping it off- my mentor support has made this achievement possible. The WhatsApp group of other people on the same journey towards good health is so valuable. I have met some genuinely exceptional people and I am truly grateful for all that LighterLife has brought to my life. The illusive 'holy grail' all dieters ever are looking for exists in the ability to manage a very broken and unhealthy relationship with food and to move past this, to a life free from and within the boundaries of our own choosing. Sounds cryptic, it's amazing, would recommend to everyone. I have lost 12.5 stone in 10 months and am still keeping it off 9 months later... Change your own life this way and give it a go! Show up for yourself - you might surprise yourself too.

December 13, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Amazing Jennifer, congratulations on your weight loss. Thank you for taking the time to write this review.

Rated 5 out of 5 stars

If I could shout it from the rooftops, I would!

Lighterlife is by far, THE best weight loss program. It has all the elements needed to lose the weight and to keep it off, all under a very inspirational mentor. Lisa Blair had been the absolute powerhouse in ensuring that everyone in her group is on track to achieving their own individual goals, by reaching out to us individually and making herself available whenever she is needed.
If you are serious about losing weight, Lighterlife is definitely the way to do it.
It will give you the tools you need to achieve your weight loss goals in a safe and mindful environment, and also keeping the weight off, which really is the ultimate goal.

December 10, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Amazing! Thanks for your review.

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