Good price, straight forward ordering and quick delivery, unit well made and easy to fit, was a replacement for a previous outside light. Works well.
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Review summary
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THE PRODUCT AND SERVICE WAS VERY GOOD IN GENERAL, BUT THERE WAS JUST ONE ISSUE WITH THE PRODUCT - THERE WAS A ONE OF THE CATCHES MISSING.
Fast delivery great staff a pleasure to do business with good quality gear
Tbh they had a nightmare. Bought 7 lights, package if 6 turned up on time. The other light got lost. They redelivered it several days later, damaged in transit. It happens. Gave me a full refund witho... See more
Company details
- Lighting Store
- Electrical Equipment Supplier
- Electrical Supply Store
- Electrical Wholesaler
- Lighting Manufacturer
- Lighting Wholesaler
Written by the company
✔️ Quality Own Brand Products ✔️ Exceptionally Low Prices ✔️ Service You Can Rely On We use our 30 years of experience to procure quality products directly from source. By cutting out the middlemen, we’re able to offer exceptionally low prices below the market rate. In addition, we believe in the importance of exemplary service. You can trust us to deliver your order on time and if anything should go wrong, we promise to go above and beyond until your issue is resolved. We aim to ensure that LightHub customers are happy customers.
Contact info
New Kings Beam House, SE1 9PD, London, United Kingdom
- 0330 133 1311
- help@lighthubdirect.com
- lighthubdirect.com
4.4
Excellent
3K reviews
Replied to 23% of negative reviews
Typically replies within 24 hours
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Excellent servicec
June 7, 2025
Shopping made easy
Had just what we wanted, at a very competitive price. Delivery was very fast . Can’t really ask for more than that! Would definitely use again .
June 6, 2025
Class 2 Bathroom light fitting
I bought a LED bathroom fitting,easy to install,a 5 year warranty
June 3, 2025
delivery on time led down lights looked…
delivery on time led down lights looked and worked great didn't realize they had interchangeable covers would of bought more as needed white also if i had bought all together there would of been a higher discount still pleased though .
May 29, 2025
Ordered LUN-CE3X5-CT Ceiling light had…
Ordered LUN-CE3X5-CT Ceiling light had problems doing the settings got in touch with light hub and Responded straight away with the settings to put in, but unfortunately still never worked properly,emailed Louise B and said they would send a replacement out at no extra cost.Fast delivery put new one up with settings they told me and works perfectly.
10/10 for Light Hub and Louise B.
May 24, 2025
Motion sensor light
Ordered a motion sensor light that was exactly what I needed at a good price. Ordering online was very straightforward and delivery quick and efficient! Many thanks.
May 22, 2025
Good service and good product
May 27, 2025
Still waiting for the delivery
Still waiting for the delivery, which take 4 days instead of the next day.
May 24, 2025
Reply from LightHub Direct
Good Afternoon Radoslav,
Thank you for taking the time to leave your review. I'm very sorry to hear about the delay with your DPD delivery.
Unfortunately, we’re not notified of individual parcel delays by the courier, so we are reliant on customers bringing these issues to our attention. You can contact us via email on help@lighthubdirect.com, via the live chat feature on our website, or via phone on 0330 133 1311.
We dispatched your order on-schedule, via a next day service, in good faith that you would receive your delivery on time. We share your frustration with the courier delay and sincerely apologise on behalf of DPD for the inconvenience caused.
As we hadn’t received a direct message from you previously, I’ve gone ahead and created a support ticket on your behalf. You should receive an email within the next 10 minutes—please check both your inbox and junk folder. The support ticket will offer several resolution options for you to choose from.
Our customer service team is available between 8am and 8pm and will be ready to assist you as soon as you respond.
We look forward to resolving this for you as quickly as possible.
Louise
They did not deliver all my orders and…
They did not deliver all my orders and have replied to my emails.
At this moment not happy and if not resolved I will be sending back the partial order for full refund
May 20, 2025
Reply from LightHub Direct
Good Afternoon Mr Scott,
Thank you for taking the time to leave your review. Emails were sent to you at 2:25pm yesterday and at 3:17pm today, providing updates on replacing the outstanding parcel that is currently lost in the DPD network. Please do check your junk mail folder if you do not see these emails in your inbox. As there does seem to be a disconnect in communication, we have erred on the side of caution and refunded you for the items contained in the lost/delayed parcel and also the related accessories that were delivered successfully.
If you need any further assistance at all, please do check for our email responses, use the live chat feature on our website or call 0330 133 1311. We are on hand and eager to help.
Best Regards,
Louise
Excellent response and delivery time
Excellent response and delivery time. 100% satisfied
May 22, 2025
Good quality light
Item arrived promptly and well packaged. Clear instructions and of good quality. Would prefer screw terminals but was aware they were push in. Fitted in an outside environment so hope the will last.
May 21, 2025
Still awaiting delivery!!!
Still awaiting delivery!!!
I find it a bit presumptuous to ask 'How did we do, when the Delivery Tracking still shows it as 'At our depot'!
May 22, 2025
Reply from LightHub Direct
Hello Mr Young,
Thank you for taking the time to leave a review.
Please note that Trustpilot invitations are sent automatically following a purchase. That said, if you ever need assistance with your order, we’re always here to help and would be more than happy to support you.
You can reach us:
By phone at 0330 133 133, Monday to Friday, 9:00am - 4:30pm
Via live chat on our website, available daily from 8:00am - 8:00pm
By email, with support hours Monday to Friday, 9:00am - 4:30pm
These contact details are included in your order confirmation email and shipping confirmation emails, and are also available on our website and social channels.
Regarding your DPD delivery, I can confirm that is currently on the vehicle for delivery.
If there's anything else we can do to help or if you have any questions, please don’t hesitate to get in touch.
Best Regards,
Louise
quick service quality goods
quick service quality goods even though one part was missing on dlg with customer service quick and efficient turnaround.
May 22, 2025
Great product range
Great product range, easy to use website. Simple transaction and speedy delivery. All arrived perfect. Thank you
May 19, 2025
Excellent and speedy service!
May 15, 2025
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