Lighting R Us Reviews 

227
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fabulous products that are competitively priced. They also deliver their products quickly and packaged very carefully. I discovered Lighting R us a couple of weeks ago and have since bought 3 differen... See more

Company replied

Rated 5 out of 5 stars

Beautiful range of lights at reasonable prices. Lights arrived quickly and as communicated. Four glass leaves on my pendants arrived damaged, but Lights R Us arranged replacements immediately and with... See more

Company replied

Rated 5 out of 5 stars

The mirror arrived sporting a small damaged area. My call to Lighting R Us was answered straight away by a friendly efficient member of staff. A replacement mirror was ordered from their suppliers a... See more

Company replied

Rated 5 out of 5 stars

Lights arrived when expected, well packaged and in perfect condition. Much lower price than on the manufacturers website! I am pleased with how they look but they will not be installed until February... See more

Company replied

Company details

  1. Lighting Store

Written by the company

We are Lighting R Us, and we are a lighting shop based in West Midlands. We pride ourselves on offering an exquisite selection of stunning and quality lighting, that will illuminate your home and garden. You can transform any room at the flick of a switch with our stylish range of lighting solutions. Discover everything from chandeliers, ceiling lights and lamps to brighten up every space in your home. Luckily you don’t need to completely renovate your home to refresh your favourite living spaces; because simple lighting upgrades and decorative accessories can make a big impact. Regardless of the type you’re looking for, or the look you are trying to create for your home, Lighting R Us can help. Don’t forget we also sell a charming range of furniture and homeware to revitalise your living spaces!


Contact info

4.9

Excellent

TrustScore 5 out of 5

227 reviews

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4.9

All reviews

(227)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Great online retailer

Great online retailer. I ordered my light on Thursday and it arrived on Friday. The light is amazing and I am very happy!

May 9, 2021
Lighting R Us logo

Reply from Lighting R Us

Hi Gosia, glad to hear you are happy with our online service.

Rated 5 out of 5 stars

Light years ahead of competition.

Placed order and was delivered quickly.
Nice quality lights.
Topping on the cake would have been supplying bulbs with the lights but this is a minor gripe and only slight inconvenience.
Recommended, and staff in store were polite and friendly.

May 5, 2021
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Reply from Lighting R Us

Hi Chris, thank you for your kind review.

Rated 5 out of 5 stars

Great service!

Super fast delivery I got it within 24hours! Great customer service ahead of ordering too I chatted to the team on Instagram and they were so helpful!

April 29, 2021
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Reply from Lighting R Us

Hi Lucy, thank you for such a kind review. Glad to hear you were happy with our service.

Rated 5 out of 5 stars

Excellent service

Excellent service - easy to order and swift delivery - packaging was secure and protected the 2 Crystal table lamp bases so there were no accidents

April 27, 2021
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Reply from Lighting R Us

Hi Jane, thank you for your kind review.

Rated 5 out of 5 stars

Excellent range & prices

Fabulous products that are competitively priced. They also deliver their products quickly and packaged very carefully. I discovered Lighting R us a couple of weeks ago and have since bought 3 different lights from them as we are doing up a new house. Each delivery has come quickly. Don’t hesitate to use this company!

April 16, 2021
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Reply from Lighting R Us

Hi Natalie, thank you very much for your kind review. Glad to hear you are enjoying our products.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Competetive pricing. Thank you.

April 8, 2021
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Reply from Lighting R Us

Hi Mr Dalton, glad to hear you were happy with our service. Thank you for your kind review.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Lights received quickly and great quality. Would definitely use again

April 4, 2021
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Reply from Lighting R Us

Hi Mark, glad to hear you were happy with our service and thank you for your kind review.

Rated 5 out of 5 stars

Really good selection of lighting

Really good selection of lighting, fast delivery and arrived very well packaged.

April 2, 2021
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Reply from Lighting R Us

Hi there, glad to hear you were happy with our service and thank you for your kind review.

Rated 5 out of 5 stars

Purchase of light fitting turns into a nightmare!

Purchased a light fitting on the 18th March 2021. On the 23rd March received a notification from Parcel Force that the light fitting would be delivered shortly. On Thursday 25th I tracked the light fitting and saw that it had been delivered that day and signed for by MR CARETAKER - signature was a few squiggles. Indecipherable. No caretaker in the building! Called Lightingrus on Friday - spoke to Nicole. She came back to me to say she would contact the courier service. Called again today - told firm was still trying to locate the driver!!!! Asked for another light fitting to be sent out and was told that was impossible as lots of people say they don’t receive parcels when in fact they have received them.I resent the implication that I am one of those people. Still have not heard from her. Can’t believe that it takes 4 days to get hold of the driver. Needless aggravation!!! Won’t deal with em again!!

March 29, 2021
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Reply from Lighting R Us

Hi Tessa,

this is an unfortunate situation that has occurred, our courier has given your item to an individual who declared themselves as a caretaker. I am sorry to say but we cannot be blamed for a courier signing over to an individual who declared themselves as the caretaker of the building.
Regarding to the signature, signatures are not taken during this time due to COVID-19 but provided by the driver.
It has not taken 4 days as I contacted my courier on Friday afternoon once you contacted me. From there my courier had scheduled an interview with the driver today who has come back and said he delivered the item to a caretaker. I have reassured them that building does not have a caretaker. My courier is now investigating the matter further.

If you would like to discuss this further or request a refund please contact us by email sales@lightingrus.co.uk

Rated 2 out of 5 stars

Check delivery lead times before buying.

Ordered a large pendant light that was in stock. After a week’s wait when it didn’t arrive I enquired with customer service and found that it was out of stock and I had to wait another 3 weeks to get it. Cancelled the order and requested a refund which was prompt.

March 29, 2021
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Reply from Lighting R Us

Hi Tanushree, I'm sorry to hear about your experience with us and we regret that this situation occurred. We did contact you twice but did not recieve a repsonse. If you’d like to discuss this further, please contact us at sales@lightingrus.co.uk.

Rated 5 out of 5 stars

All good

Bathroom mirror cabinet arrived in good time, well packaged with lots of protection. All good. Very happy with service.

March 14, 2021
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Reply from Lighting R Us

Hi Robert, thank you for your kind review.

Rated 5 out of 5 stars

Beautiful lampshade

I have recently purchased a beautiful lampshade from Lighting R Us, I had an advantage in that I had purchased from the company before Covid-19, their stock is of good quality, their knowledge and patience are unlimited.
I am happy with my purchase and a bit smug because there was a discount off the full price.
Would recommend the website and the shop

March 12, 2021
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Reply from Lighting R Us

Hi Jo, thank you for your kind review.

Rated 5 out of 5 stars

Well wrapped

Well wrapped, easy to put together looks fantastic.

March 3, 2021
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Reply from Lighting R Us

Hi ther, glad to hear you were happy with our product.

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