I have been dreaming about owning the Martinelli Luce Pipistrello floor-lamp (86cm) for years and finally bought it for my birthday. LightOnline was definitely offering the best price and the b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Très efficace en termes de disponibilité et de rapidité d’envoi, très pro ! Par contre inutile de flasher des codes promos ou des conditions de remises qui au final ne sont pas voire jamais applicabl... See more
Company replied
Everything was great - all process was smooth, delivery was fast, and lights look amazing.
Company replied
Service rapide. Made in France très apprécié. Très beau produit
Company replied
Company details
Information provided by various external sources
LightOnline est le spécialiste des luminaires design et contemporains. Avec un catalogue de plus de 10 000 produits, vous trouverez forcément le luminaire de vos rêves... Design français, italien, scandinave, ... Les plus grandes marques vous donnent rendez-vous sur LightOnline pour vous faire découvrir leurs créations. LightOnline sélectionne pour vous le meilleur du luminaire, des plus grandes maisons aux éditeurs plus confidentiels. Le plus : gagnez du cashback à chaque commande !
Contact info
4.5
Excellent
12K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service !
January 30, 2018
Unprompted review
Reply from LightOnline
Merci beaucoup Madame, votre avis est une très belle récompense pour toute notre équipe
Reply from LightOnline
Merci, nous faisons de notre mieux pour mériter votre confiance.
Satisfaction
Satisfaite du contact, du suivi, du transport, du produit.
Merci
December 8, 2017
Unprompted review
Reply from LightOnline
Merci de votre confiance !
Suspension sans pavillon
Suspension vendue sans indication concernant l’absence de pavillon. Par ailleurs le site ne propose pas de pavillon...
November 5, 2017
Unprompted review
Reply from LightOnline
Les suspensions PICCOLO ne sont, effectivement, pas livrées avec la rosace de plafond, comme pour un grand nombre de suspensions de différentes marques.
Nous n'en vendons pas à l'unité et spécifions dans les fiches produits lorsque celles-ci sont fournies.
Nous comprenons votre déception et sommes sincèrement désolés.
Le service clients
Excellent service.
October 10, 2017
Unprompted review
Reply from LightOnline
Merci, nous apportons beaucoup de soin à chacune des commandes de clients qui nous font confiance.
Superfast delivery
Fast delivery, very fast reply to e-mails, good price
September 22, 2017
Unprompted review
Reply from LightOnline
we sincerely thank you for your opinion
Belle applique
Belle applique, conforme à la description. Livraison rapide
September 6, 2017
Unprompted review
Reply from LightOnline
Nous sélectionnons avec le plus grand soin le meilleur de nos fournisseurs pour votre entière satisfaction !
commande impeccable
July 7, 2017
Unprompted review
Reply from LightOnline
Merci beaucoup Monsieur;
Le service clients
Reply from LightOnline
Merci à vous pour cet avis qui est un très beau compliment, récompensant le travail de toute notre équipe, dont l'objectif principal est de satisfaire tous nos clients.
Le service clients
Reply from LightOnline
Cette suspension est très appréciée effectivement, merci de votre retour !
Reply from LightOnline
Merci d'avoir partagé votre avis, cordialement, le service clients.
Reply from LightOnline
Nous sommes ravis que nos démarches auprès de la Poste vous aient permis de récupérer votre colis. Cordialement, Votre Service Clients
Service excellent
December 6, 2016
Unprompted review
Reply from LightOnline
Merci, l'excellence est justement notre objectif !
Reply from LightOnline
Merci Madame ! Nous travaillons dans cet esprit pour proposer un service rapide et simple à nos clients.
Reply from LightOnline
merci !! merci !!
Delivery problems
The light fixture is awesome and it is not easy to find at other online or physical design stores. Also, the price was significantly lower than what I found in a lighting store in Paris. However, there were pretty unpleasant problems with the delivery. The company used for transport is notorious for never actually delivering anything where and when they should. So when placing the order I chose a pick-up option at a small press shop in my neighbourhood, without knowing what company would be used for the transport. The online tracking showed that there were first problems with finding the address (listed correctly in the order and easily found by any GPS), then that the shop would not accept the package, and finally after almost two weeks the status showed as delivered but there was actually no package at the shop. The transport company is only accessible by a paid number at 0.80 euros per minute. I had to exchange numerous e-mails with the customer service at LightOnline (they were reachable and responsive) and finally could find that my package was left in another location significantly further from the one I had initially selected. So while the problem was in the subcontracted delivery service, I still give LightOnline 3 stars for working with them. Otherwise the product is as expected and the packaging was good.
December 4, 2015
Unprompted review
Reply from LightOnline
Thank you for your feedback, which is very useful for us to improve our services. We sincerely apologize for the inconvenience due to our transport provider.
Many of our customers got back to us about this issue. Our image of reliability is very important to us and consequently, our first priority is to solve this problem.
As I specified during our phone conversation, our logistic department is working on the improvement of our delivery service, in order to avoid these unpleasant incidents and provide the best services to our customers.
Kind regards,
Sandra
Service Clients
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.