I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and ga... See more
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A friend had played with one of our switches. It stopped working as it should. I called Lightwave Support. Dylan checked and explained that my friend had managed to carry out a factory reset on th... See more
Company replied
The team at Lightwave have been first class from sales right through to tech support, helping iron out a few small installation gremlins. Special mention to Dylan for being tenacious with his troubles... See more
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I was having trouble with my WiFi TRVs and thermostat. TRVs were calling for heat but thermostat was not responding and switching on the boiler. I contacted LightWave support through their app and rec... See more
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Company details
About Lightwave
Written by the company
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contact info
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, United Kingdom
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response to technical question
Quick response to technical question. Problem resolved satisfactorily. What more can you ask?
September 26, 2025
Unprompted review
Reply from Lightwave
Hi Paul,
Thank you for your review. We are glad to hear your question was resolved quickly and to your satisfaction, we really appreciate your feedback.
Kind regards,
The Lightwave Team
First class service from Eve at…
First class service from Eve at Lightwave with the upgrade to my new Link plus hub. The upgrade went without hitch with the instructions Eve sent to me and the new hub is much superior to the old connect series. The transmission range had been extended and the speed in operating the devices is much faster and intuitive. Have been a customer of Lightwave for over ten years and I’m so happy that the new hub enables my devices to run for many more years. Thank you to all at Lightwave for your service, reliability and quality products.
September 19, 2025
Unprompted review
Reply from Lightwave
Hi Mike,
Thank you for such a fantastic review and for being a loyal Lightwave customer for over ten years. We are delighted to hear that the Link Plus upgrade went smoothly and that you are enjoying the improved performance. It is great to know Eve was able to make the process simple and straightforward. Your continued support really means a lot to us.
Kind regards,
The Lightwave Team
They're very good with customer…
They're very good with customer experience.
September 3, 2025
Unprompted review
Reply from Lightwave
Hi Liam,
Thank you for your review and for your kind words about our customer experience. We really appreciate your feedback.
Kind regards,
The Lightwave Team
Great service by Eva
Great service by Eva. Eva handled my returns efficiently and quickly. Replacement items received within few days. Amazing !. Thank you Eva
September 20, 2025
Unprompted review
Reply from Lightwave
Hi Jag,
Thank you for your kind feedback. We are delighted to hear that Eve was able to handle your return so efficiently and get the replacements out to you quickly. We will make sure she sees your kind words.
Kind regards,
The Lightwave Team
Fantastic customer support from Eve
Fantastic customer support from Eve to resolve my issue pairing a wireless switch. I tried calling in yesterday but was waiting too long so I raised a ticket instead. Got a call back this morning and issue swiftly resolved. Having fun learning about all the possibilities with my LW purchase.
September 19, 2025
Unprompted review
Reply from Lightwave
Hi Hardeep,
Thank you for your kind review. We are so pleased to hear that Eve was able to get your wireless switch paired and working so quickly. It is great to know you are enjoying exploring all the possibilities with your Lightwave system.
Kind regards,
The Lightwave Team
Excellent products and support
Excellent products with the LightWaveRF lighting dimmers and controllable socket range. Also great customer service and support after the sale with Eve being very helpful and as all their support staff very knowledgeable of the whole product range
September 11, 2025
Unprompted review
Reply from Lightwave
Hi Andrew,
Thank you for your great review and for your kind words about our products and support team. We are delighted to hear that you are pleased with your Lightwave dimmers and sockets, and that Eve was able to provide such helpful service. We really appreciate your feedback.
Kind regards,
The Lightwave Team
Had a problem with my kitchen lights…
Had a problem with my kitchen lights and Dylan sorted the problem out efficiently and quickly, well done.
September 18, 2025
Unprompted review
Reply from Lightwave
Hi Andy,
Thank you for your kind feedback. We are glad to hear Dylan was able to get your kitchen lights sorted quickly and efficiently. We will be sure to pass your comments on to him.
Kind regards,
The Lightwave Team
LIghtwave support * * * * *
Amazing Service. I have literally never received such a perfect service from a company in my entire life! I had a quick question about my light wave implementation and how to it with another product integration. I rang them just after 5.30 and they were closed, so I thought I’ll ring them back in the morning. (I did not leave a message) At 9:15 the following morning a technical guy rang me back, saying we’ve missed a call from you. How can I help! Seriously world class. Well done !!!
September 18, 2025
Unprompted review
Reply from Lightwave
Hi Paul,
Thank you for such an incredible review. We are thrilled to hear that our support team was able to get back to you so promptly and provide the help you needed. It is great to know the service you received left such a strong impression — your feedback really means a lot to us.
Kind regards,
The Lightwave Team
thank you! Patient and helpful
really patient, despite my toddler with loud noises being in the background and me needing to navigate that and ask for things to be repeated! Quick fix and accurate signposting to info despite us using an older piece of equipment. I wouldn't have known what model of equipment it was but Dylan was able to quickly find out using info available to him.
Quite a long wait to get through to someone (~30mins) and initially got disconnected, but quickly received a callback and received really helpful service.
September 5, 2025
Unprompted review
Reply from Lightwave
Hi Nick,
Thank you for your thoughtful review. We are so pleased to hear Dylan was able to give you the support you needed with patience and care, and that the issue was resolved quickly. We also appreciate your feedback on the wait time and will continue working to improve this.
Kind regards,
The Lightwave Team
Great Service
Lightwave are a really great company for customer service; when I have had issues in the past they have always been resolved really swiftly
September 5, 2025
Unprompted review
Reply from Lightwave
Hi Steve,
Thank you for your kind words. We are delighted to hear that your issues have always been resolved swiftly and that our customer service has left such a positive impression.
Kind regards,
The Lightwave Team
Great service…
The whole experience we had with lightwave today with both technical support staff Jack and Eve was great. They were knowledgeable, helpful, patient and fun. Thank you very much.
September 4, 2025
Unprompted review
Reply from Lightwave
Hi Deborah,
Thank you for your kind review. We are so pleased to hear that both Jack and Eve were able to give you such a positive experience with our technical support team. We will make sure your feedback is shared with them.
Kind regards,
The Lightwave Team
Fantastic customer service
I have run Lightwave products for the last 5 years, recently we deleted the memory from one of our lights without realising, I called lightwaves technical dept for help. I got a response from Eve who listened to my issue and advised me straight away what had happened, she then text me over instructions on removing the app, clearing the memory and re applying the lights switch back onto my app. Eve was courteous, knowledgable and gave a great customer service experience. I would recommend lightwaves products and after sales service to anyone thinking of purchasing thier products.
September 2, 2025
Unprompted review
Reply from Lightwave
Hi Len,
Thank you for sharing your experience and for recommending Lightwave. We are delighted to hear that Eve was able to quickly identify the issue and guide you through the steps to get your switch back up and running. It is great to know the support you received made such a positive impression.
Kind regards,
The Lightwave Team
Very helpful support
Very helpful support.
Have been using LightwaveRF for years, great bits of kit.
September 2, 2025
Unprompted review
Reply from Lightwave
Hi Matt,
Thank you for your review and for being a long-time user of Lightwave. We are so pleased to hear that our support has been helpful and that you continue to enjoy using the kit.
Kind regards,
The Lightwave Team
Quick and constructive support from…
Quick and constructive support from Dylan. Thank you.
September 2, 2025
Unprompted review
Reply from Lightwave
Hi Mr D Thompson,
Thank you for your kind words. We are glad Dylan was able to give you the quick and constructive support you needed.
Kind regards,
The Lightwave Team
Thank you Jack
Thank you Jack, you have provided superb support over and above my expectations in rebuilding / entering all my 100+ devices and Automations.
This was exceptional service and highly appreciated.
Gavin
August 29, 2025
Unprompted review
Reply from Lightwave
Hi Gavin,
Thank you for your fantastic review. We are so pleased to hear that Jack was able to provide such dedicated support in helping you rebuild and set up all of your devices and automations. It is great to know the service you received went above expectations.
Kind regards,
The Lightwave Team
A company with a highly-deserved great reputation.
Been a long time customer buying light switches, relays, sensors, TRV’s, heating control, plugs, sockets etc. I really do like the tech. It’s smart and classy and the dimmer switches are especially nice to look at. The move between control hubs, as the firm upgraded them was a little challenging but with the help of an excellent support team, we quickly resolved any difficulties. The firm works hard to maintain its good reputation that is well-deserved. Keep doing what you are doing and thanks!
August 26, 2025
Unprompted review
Reply from Lightwave
Hi Colin,
Thank you for your very detailed feedback and for being a long-term supporter of Lightwave. We sincerely apologise for the confusion you experienced with the different hub models. To clarify, any hub with the black Lightwave logo/disc is an LP2 model, which was temporarily produced during the global microchip shortage. These hubs only work with Smart Series devices, unlike the L2, which maintains backwards compatibility with Connect Series (Gen 1) devices. We did sell the L2 alongside the LP2 during the shortage, but once supply returned to normal, LP2 production was stopped. Any LP2 hubs sold today will be second-hand or from unauthorised resellers.
Please rest assured that we will always make sure our valued early adopters of the Connect Series are supported, and that backwards compatibility remains available. As Callum discussed with you, to put this right we have arranged for a backwards compatible Link Plus hub to be sent to you completely free of charge. If you would like any assistance migrating your devices to the Link Plus app, our support team will be happy to guide you — you can reach us on 0121 468 8987 (option 2).
We truly value your loyalty to Lightwave over the years and are committed to making sure you continue to get the support you need.
Kind regards,
The Lightwave Team
Don't bother
The lights switches are so temperamental, our electrian spent a day trying to get it to work, and then when any changes are made the lights just don't work. It's sold as a consumer product, but it's so expensive I recommend just going for Hue. Worst experience ever with smart tech.
August 28, 2025
Unprompted review
Reply from Lightwave
Hi Lucinda,
Thank you for your support of our system and for taking the time to share your feedback. We sincerely apologise for the issues you have faced with your setup. Jack spoke with you on Friday, and we want to reassure you that we are already making improvements to ensure situations like this do not happen again. We completely understand that smart home technology should make life easier, not harder, and we are committed to making that your experience with Lightwave.
Kind regards,
The Lightwave Team
Nice personal touch!
Great to have a person to contact who could advise how to overcome the issue I had with the Ap which was resolved.
Thank you Lightwave
August 28, 2025
Unprompted review
Reply from Lightwave
Hi Christopher,
Thank you for your kind words. We are so pleased to hear that our team were able to resolve the app issue and give you the support you needed. We are always happy to help.
Kind regards,
The Lightwave Team
The most exceptional technical support…
The most exceptional technical support I have ever had. Moved into a new house with the Lightwave system and needed 3 dimmers sorted. Jack was clear in his instructions and very patient. Resolved all the issues I had with those dimmers over the phone so efficiently, it became almost like a tutorial. I thought the Lightwave system was a tad expensive, but with this type of support, it is excellent value for money. I would recommend Lightwave any time of the day.
August 27, 2025
Unprompted review
Reply from Lightwave
Hi Consumer,
Thank you for such a fantastic review. We are delighted to hear that Jack was able to guide you through the setup so clearly and patiently. It is great to know that the support you received has given you confidence and added value to your Lightwave system. We really appreciate your recommendation.
Kind regards,
The Lightwave Team
Accurate and helpful support
Swift response to my technical issue. Although the equipment was a little aged, the problem was resolved and ideas exchanged. A follow up call a few days later was also excellent. Knowledgeable and helpful. On time! Great job Dylan!
August 15, 2025
Unprompted review
Reply from Lightwave
Hi Eric,
Thank you for the brilliant feedback. We are so pleased to hear Dylan was able to get everything resolved quickly and that the follow-up call helped too. We will make sure he sees your kind words, he will really appreciate them.
Kind regards,
The Lightwave Team
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