I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and ga... See more
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Review summary
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A friend had played with one of our switches. It stopped working as it should. I called Lightwave Support. Dylan checked and explained that my friend had managed to carry out a factory reset on th... See more
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The team at Lightwave have been first class from sales right through to tech support, helping iron out a few small installation gremlins. Special mention to Dylan for being tenacious with his troubles... See more
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I was having trouble with my WiFi TRVs and thermostat. TRVs were calling for heat but thermostat was not responding and switching on the boiler. I contacted LightWave support through their app and rec... See more
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Company details
About Lightwave
Written by the company
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contact info
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, United Kingdom
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great products and services.
I’ve been using Lightwave RF products for a number of years now, and they work great. Best looking SMART switches on the market and integrate well with Apple Home and Home Assistant.
I had to connect the service desk for support with a Home Assistant automation, for which they had to consult their developers. They came back within a few days and I was able to resolve the problem I was having. Great service
October 29, 2025
Unprompted review
Reply from Lightwave
Hi Stuart,
Thank you for the fantastic review! We’re really glad to hear that you’ve been enjoying Lightwave over the years and that our products are working beautifully with both Apple Home and Home Assistant. It’s great to know you love the look of our smart switches as much as we do!
We’re also delighted our team were able to help you get your automation running smoothly. If you ever need more support or want to explore new features, we’re always here to help.
Kind regards,
The Lightwave Team
Incredible tech support - Jack specifically is superb
I have to be honest, I bought a number of double dimmer switches, single dimmers and sensors to add to the house which I initially struggled to get the setup as I wanted.
Then I contacted their tech support and Jack who responded has been frankly excellent. Really pleasant easy to deal with guy, he's just spent a long time with me over the phone helping with setup and fully explained the reasons why I was hitting issues etc
Honestly can't say enough of how grateful I am for his help and having a technical team myself in a completely different industry I know how unsung these guys are at times
Jack, you're a superstar and thank you.
Genuinely awesome tech support so well worth investing in lightwave tech
October 29, 2025
Unprompted review
Reply from Lightwave
Hi there,
Thank you so much for the amazing feedback! We’re delighted to hear that you’re enjoying your Lightwave products and that Jack was able to support you in getting everything set up just the way you wanted. He’ll be thrilled to know his help made such a difference.
Our team works hard to make smart home tech simple and enjoyable, so your recognition truly means a lot. We’re grateful that you chose Lightwave and we’re always here if you need anything in future.
Kind regards,
The Lightwave Team
Excellent service
Excellent service. Love this system and, when I needed technical support was helped very quickly and effectively. They even noticed my missed call and phoned me back to ask if they could help. Very happy.
October 29, 2025
Unprompted review
Reply from Lightwave
Hi Ian,
Thank you for the fantastic review! We’re so pleased to hear that you’re loving your Lightwave system and that our technical support team was able to assist you quickly — even returning your missed call. We always aim to deliver that level of care, so it’s wonderful to know it made a difference.
We really appreciate you taking the time to share your experience!
Kind regards,
The Lightwave Team
10 years later, still going strong!
I have used LightwaveRF now for over 10 years. Started out to just get some Christmas lights to come on at a set time, now my house is fully covered with their kit. I have found their support to always be helpful and responsive. I recently had a small issue and Dylan was very helpful and had my issue sorted nice and quickly.
October 29, 2025
Unprompted review
Reply from Lightwave
Hi Simon,
Thank you so much for your kind review! It’s fantastic to hear that you’ve been with us for over 10 years and that your smart home has grown with Lightwave over that time. We’re thrilled that our support team, especially Dylan, was able to help get everything sorted quickly.
We truly appreciate your continued trust in us and your loyalty to Lightwave.
Thanks again for taking the time to share your experience!
Kind regards,
The Lightwave Team
Class products and even better support…
Class products and even better support especially from Jack who spent over an hour on the phone assisting me with installation and set up. Would highly recommend.
October 28, 2025
Unprompted review
Reply from Lightwave
Thank you so much, Ollie, for your fantastic review!
The Lightwave team are delighted to hear that you’re enjoying our products and that Jack was able to provide the support you needed during your installation and setup. We truly appreciate your recommendation and are always here if you need any further assistance in the future.
– The Lightwave Team
Dylan was so helpful in explaining what…
Dylan was so helpful in explaining what I needed and offering advice on bundles.
October 6, 2025
Unprompted review
Reply from Lightwave
Hi Nicola,
Thank you, Nicola, for the lovely feedback. The Lightwave team is thrilled to hear that Dylan was able to clearly explain what you needed and offer helpful advice on the best bundles.
We’re so glad the experience was positive, and if you need any further guidance in future, we’re always here to help.
Kind Regards,
The Lightwave Team
Dylan Was so helpful in helping me…
Dylan Was so helpful in helping me migrate my settings from link 1 to link2 and helping me pair my devices
Excellent service- very helpful thank you
October 24, 2025
Unprompted review
Reply from Lightwave
Hi Rakesh,
Thank you for the wonderful review Rakesh, the Lightwave team is delighted to hear that Dylan was able to support you so effectively with your migration from Link Plus 1 to Link Plus 2 and pairing your devices.
We really appreciate your kind words about the excellent service, and if you ever need any further assistance, we are always here to help.
Kind Regards,
The Lightwave Team
The technical support provided by Jack Mitchell
The technical support provided by telephone was patient and first-class enabling us to get Lightwave application. Jack Mitchell was clear, patient and professional throughout a very long call.
October 23, 2025
Unprompted review
Reply from Lightwave
Hi Philip,
Thank you so much for your five star review Philip, the Lightwave team is delighted to hear that you had such a positive experience. Jack will be thrilled to know that his patience and clear guidance helped you get everything up and running smoothly with the Lightwave app.
We truly appreciate you taking the time to share your feedback, and we are always here to help if you need any further support in the future.
Kind Regards,
The Lightwave Team
Great customer service.
October 21, 2025
Unprompted review
Reply from Lightwave
Hi Andre,
Thank you so much for your kind review! The team are delighted to hear that you’ve had a great experience with our customer service and truly appreciate you taking the time to share your feedback.
The Lightwave Team
Super efficient customer service
The tech is smart, users not always (certainly in my case). What has really impressed me is that whenever I’ve had a query it’s been addressed very quickly and very accurately. The team is able to look at your installation remotely and identify corrective action before you’ve even properly explained what your problem is. If only all support lines were like this.
October 20, 2025
Unprompted review
Reply from Lightwave
Hi Greig,
Thank you so much for taking the time to leave such a fantastic review! We’re really pleased to hear that you’ve been impressed with the level of support and efficiency from the team. It’s great to know that our remote assistance has helped make things easier and that we could get everything sorted quickly for you.
Your kind words mean a lot to us and will be shared with the whole team — feedback like this really keeps us motivated!
Kind Regards,
The Lightwave Team
Outstanding Service and Excellent Products
I’ve been using Lightwave products for about a year now, and I couldn’t be happier. The system was originally installed professionally, but there was a small part that needed finishing later on. I contacted their support team for help, and Jack Mitchell was absolutely phenomenal. He guided me through everything clearly, helped me get the issue sorted quickly, and went above and beyond to make sure everything was working perfectly.
The products themselves work incredibly well, and the aftercare service has been second to none. I have no hesitation whatsoever in recommending Lightwave, both for the quality of their products and their exceptional customer support.
Thanks again to Jack and the Lightwave team!
October 16, 2025
Unprompted review
Reply from Lightwave
Hi Tim,
Thank you for such a fantastic review.
We are so pleased to hear that Jack was able to guide you through everything clearly and help get the issue resolved quickly. It is great to know that you are happy with both the performance of the products and the level of support you have received. Your recommendation means a great deal to us.
Kind regards,
The Lightwave Team
Tech support are ace
Lightwave kit is pretty solid, if a little on the expensive side. What I can't fault is Lightwave tech support, they are what all companies tech support should be like. They actually try help fix any issues, I know that sounds like a basic but I really can't tell you how few companies actually put any interest into trying to troubleshoot and help you. Especially with old versions of kit. Most others with just say "oh well just upgrade to the latest". Lightwave tech support actually try help you, and are successful in doing so in my experience.
October 16, 2025
Unprompted review
Reply from Lightwave
Hi Consumer,
Thank you for such a great review.
We are delighted to hear that our technical support team have been able to help you resolve issues even with older versions of our products. Your feedback means a lot to us and we are so pleased that the support you received stood out.
Kind regards,
The Lightwave Team
Excellent Customer Support
Customer service from jack, Eve and Callum in their technical support has been exemplary. Cannot thank them enough for their help and advice in setting up my 2-way switching with the dimmers. Overall I would give the company 10 out of 10 for their products and for their support should you ever have an issue.
October 13, 2025
Unprompted review
Reply from Lightwave
Hi Harjiv,
Thank you for your brilliant review. We are so pleased to hear that Jack, Eve and Callum were able to provide such helpful support and advice with your two-way switching setup. It is great to know you are so happy with both our products and our service — your feedback means a lot to us.
Kind regards,
The Lightwave Team
Tech support was free and accurate
Tech support was free and accurate. A dead-on-arrival switch was replaced with no issues. I can recommend Lightwave.
October 13, 2025
Unprompted review
Reply from Lightwave
Hi Ian,
Thank you for your review and recommendation. We are glad to hear that our technical support was able to resolve the issue quickly and that your replacement was handled smoothly.
Kind regards,
The Lightwave Team
Technical Support
I called technical support about an issue with a 4 gang dimmer and spoke to Eve. She was extremely polite, helpful and knowledgeable of the product and helped me resolve the problem. She also emailed me instructions in case of future issue. Also did not have to wait long in a queue to be answered. Excellent, thank you.
October 13, 2025
Unprompted review
Reply from Lightwave
Hi Michael,
Thank you for your kind review. We are delighted to hear that Eve was able to help resolve the issue with your dimmer quickly and provide clear instructions for the future. It is great to know the support experience met your expectations.
Kind regards,
The Lightwave Team
Great service and support even after…
Great service and support even after having the product a while .thank Eve for making it so easy
October 6, 2025
Unprompted review
Reply from Lightwave
Hi Steve,
Thank you for your kind words. We are so pleased to hear that Eve was able to make the process easy for you and that you continue to receive great support even after having the product for a while.
Kind regards,
The Lightwave Team
Great kit and excellent support
I've been using LightwaveRF for many years now and the devices have proven themselves extremely reliable in the main.
The biggest plus for me though is the excellent support. I've had cause to use the support system a few times over the last few years and it's excellent. The team - primarily through Eve - have provided fast and informative answers to any issues I've had.
I would thoroughly recommend Lightwave equipment and the excellent team behind it all.
October 6, 2025
Unprompted review
Reply from Lightwave
Hi John,
Thank you for your fantastic review and for being a long-time Lightwave user. We are delighted to hear that your devices have continued to perform reliably and that Eve and the team have been able to provide the support you needed along the way. We really appreciate your recommendation and ongoing trust in Lightwave.
Kind regards,
The Lightwave Team
Great Tech support…
I had difficulty in setting up my devices and contacted tech support. Dylan was prompt in identifying the problem and helped resolving this. Unfortunately I started getting error message in sending command remotely and had to go back to tech support again. Once again Dylan accepted my request and showed his patience in resolving my problem.
Very grateful for the support I received.
October 1, 2025
Unprompted review
Reply from Lightwave
Hi Kausik,
Thank you for your kind review. We are so pleased to hear that Dylan was able to help resolve your setup issues and provide such patient support throughout. We will be sure to share your feedback with him; he will really appreciate it.
Kind regards,
The Lightwave Team
Excellent technical support from Dylan
September 29, 2025
Unprompted review
Reply from Lightwave
Hi Rajiv,
Thank you for your review. We are glad to hear Dylan was able to provide excellent technical support and get everything sorted for you.
Kind regards,
The Lightwave Team
Good experience!
Always find this company quick to respond to queries and give helpful advice. This latest experience wss no exception. Well done!
September 26, 2025
Unprompted review
Reply from Lightwave
Hi Gerald,
Thank you for your kind feedback. We are so pleased to hear that you consistently have a good experience with our team and that your recent interaction was no exception. We really appreciate your continued support.
Kind regards,
The Lightwave Team
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