I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and ga... See more
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Review summary
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A friend had played with one of our switches. It stopped working as it should. I called Lightwave Support. Dylan checked and explained that my friend had managed to carry out a factory reset on th... See more
Company replied
The team at Lightwave have been first class from sales right through to tech support, helping iron out a few small installation gremlins. Special mention to Dylan for being tenacious with his troubles... See more
Company replied
I was having trouble with my WiFi TRVs and thermostat. TRVs were calling for heat but thermostat was not responding and switching on the boiler. I contacted LightWave support through their app and rec... See more
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Company details
About Lightwave
Written by the company
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contact info
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, United Kingdom
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dave from Lightwave has always been a…
Dave from Lightwave has always been a great help when specifying Lightwave for our residential and commercial interiors. Adding smart lighting to interior design offers great flexibility for our technology and aesthetic conscious clients. Will be ordering some more again soon!
December 5, 2025
Unprompted review
Reply from Lightwave
Hi Sam,
Thank you for taking the time to leave this great review.
It is lovely to hear that Dave has consistently been a great help when specifying Lightwave for both residential and commercial projects, and that the flexibility of smart lighting has been such a good fit for technology and design-conscious clients. The team is pleased to hear that Lightwave continues to support your work, and your kind words have been passed on to Dave.
Thank you again for your feedback and continued support.
The Lightwave Team
Excellent customer service
Excellent customer service, Dylan was exceptional and kept me updated with exactly how to proceed. Would highly recommend- much appreciated- thank you
December 31, 2025
Unprompted review
Reply from Lightwave
Hi Nigel,
Thank you for taking the time to leave this excellent review.
It is great to hear that the customer service experience was such a positive one and that Dylan was able to provide clear guidance and keep you fully updated throughout. Your recommendation is very much appreciated, and the praise has been passed on to Dylan.
Thank you again for your kind feedback and support.
The Lightwave Team
Great hardware and great support.
Great hardware and great support.
Having tried many home automation setups and brands I keep coming back to Lightwave.
Excellent range and reliability, and superb, fast support if needed.
January 2, 2026
Unprompted review
Reply from Lightwave
Hi Nigel,
Thank you for taking the time to leave this great review.
It is really appreciated to hear that the hardware, reliability, and support have stood out, especially given your experience with other home automation systems. Feedback like this means a lot, and the praise for the range, reliability, and fast support has been passed on to the wider team.
Thank you again for your continued support of Lightwave.
The Lightwave Team
Iv added to the Lightwave switches in…
Iv added to the Lightwave switches in my house gone from 3 to 9 after an extension and was struggling to connect them all up and have them work with Alexa. One phone call and the guys talked me through the whole process resetting everything and then then programming everything and now everything works independently and with the app and with Alexa.
December 30, 2025
Unprompted review
Reply from Lightwave
Hi Justin,
Thank you for taking the time to leave this great review.
The team is really pleased to hear that the additional switches were set up successfully and that everything is now working as expected with the app and Alexa. It is great to know the support provided over the phone made the process clearer and helped get everything reset and programmed correctly. The team involved has had your kind feedback passed on to them.
Thank you again for sharing your experience and for continuing to choose Lightwave.
The Lightwave Team
Online technical support for link hub…
Online technical support for link hub issues - amazing online support and diagnosis of issues - best I’ve ever known online. Issues resolved and a promise of further support. Brilliant help and thanks so much Dylan
December 31, 2025
Unprompted review
Reply from Lightwave
Thank you for taking the time to leave this fantastic review.
The team is really pleased to hear that the online technical support for the Link Hub issues was such a positive experience and that everything was diagnosed and resolved successfully. Your kind words about Dylan have been passed on to him, and he will be delighted to know his support was so helpful.
Thank you again for your feedback and for choosing Lightwave.
The Lightwave Team
Worth it
I really like the lightwave smart switches, a bit on the expensive side, but glad I purchased them. The customer support is great too, spoke with Dylan in Tech Support today who was really helpful.
December 30, 2025
Unprompted review
Reply from Lightwave
Thank you for taking the time to leave this great review. It is really appreciated.
The team is pleased to hear that you are enjoying the smart switches and that the support experience was a positive one.
Your comments about Dylan have been passed on to him, and he will be delighted to know his help made a difference.
Thank you again for your feedback and support.
The Lightwave Team
Excellent products and superb support…
Excellent products and superb support on the very few occasions it had been required
December 5, 2025
Unprompted review
Reply from Lightwave
Thank you for taking the time to leave such a positive review.
The team is really pleased to hear that you are enjoying the products and that the support provided, on the few occasions it was needed, met your expectations.
Your feedback is genuinely appreciated.
The Lightwave Team
Very good technical service on their…
Very good technical service on their chat function.
December 29, 2025
Unprompted review
Reply from Lightwave
Thank you for taking the time to leave a review, Steve.
The team is pleased to hear that you had a good experience with the technical support provided via the chat function, and your feedback is very much appreciated.
The Lightwave Team
I'm just of the phone to Jack at…
I'm just of the phone to Jack at customer services on Christmas Eve. All I can say is WOW what a helpful guy. I recently had to replace my boiler switch and thermostat and had issues getting all setup with the new system. Jack was so clear and patient while talking me through the setup. It is amazing in this day and age to find such great customer service but I have always found this with Lightwave.
The only criticism I have is that the service only works Monday to Friday 9 to 5 (it used to be 24/7) as I work and it means I would have to take time of if I have an issue.
I wish more companies had JACK'S the world would be a better place.
Kind Regards Gerard
December 24, 2025
Unprompted review
Reply from Lightwave
Thank you for taking the time to leave such a detailed review, Gerard.
The team is delighted to hear about your positive experience with Jack and how clearly and patiently he supported you through setting up your new boiler switch and thermostat, especially on Christmas Eve.
Feedback like this really highlights the level of care the customer services team strives to provide, and Jack has been made aware of your kind words.
The team also appreciates your honest feedback regarding support hours. This has been noted and is valuable as Lightwave continues to review how best to support customers around their working schedules.
Thank you again for your time and for your continued trust in Lightwave.
The Lightwave Team
The advisor kept going with clear…
The advisor kept going with clear instructions until the problems was solved
December 23, 2025
Unprompted review
Reply from Lightwave
Thank you for taking the time to leave this review, Ruth.
The team is really pleased to hear that the advisor provided clear instructions and stayed with the issue until everything was fully resolved. That persistence and clarity are exactly what the support team aims to deliver.
The Lightwave Team
Pleasant and helpful staff
The phone was answered fairly quickly and the support team were very pleasant and helpful. They were able to give good support and response. They took my suggestions onboard.
December 16, 2025
Unprompted review
Reply from Lightwave
Hi Paul,
Thank you for taking the time to leave this review,
The team is really pleased to hear that your call was answered quickly and that the support provided was pleasant, helpful, and responsive.
It’s also appreciated that your suggestions were listened to and taken on board, as feedback like this helps improve the service further.
The Lightwave Team
Spent 4.5k with the company (order
Spent 4.5k with the company (order: D18755). Have been trying to resolve an issue with one faulty switch and I’ve been taken through it, about 10/11 emails back and forth with various demands, multiple checklists and technical questions (I’m not an electrician) and now I’m being asked to return it for review, this will incur me more costs to remove and because it is only one gang not working, means we are unable to use any of the other switches for this area which is in the kitchen. Completely untenable this side of Christmas. Then you’ve also got the delay of me trying to arrange it to be refitted in the new year.
Really poor customer service and lack of awareness on proper resolution. Beware that if any of your switches are faulty you will likely be left without a working switch for a while and more electrician costs than is necessary.
December 17, 2025
Unprompted review
Reply from Lightwave
Hi Alex,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially ahead of Christmas.
Jack has been trying to call and email you to get this resolved so that you have working lights in time for the holidays.
He is looking forward to working with you directly to ensure a proper resolution and minimise any further inconvenience.
The Lightwave Team
I had a problem with losing connection…
I had a problem with losing connection to garden lights via the app.
Messaged for help and was promptly replied to by Dylan, who was very knowledgeable.
Following a couple of emails, Dylan identified the problem and fix.
Brilliant and knowledgeable service!! Thank you, Dylan.
December 16, 2025
Unprompted review
Reply from Lightwave
Hi Robert,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Dylan was able to identify and fix the connection issue with your garden lights.
Your kind words about his knowledge and support have been passed on to him.
The Lightwave Team
Jack was amazing really helpful got all…
Jack was amazing really helpful got all my questions answered
December 16, 2025
Unprompted review
Reply from Lightwave
Hi Justin,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Jack was able to answer all your questions and provide helpful support.
Your feedback has been passed on to him.
The Lightwave Team
Eve from Lightwave was super helpful
Eve from Lightwave was super helpful. Emailed me detials on how to install the light switches and also proactively called to check how it went and then provide live advice on how to troubleshoot. Great service.
December 15, 2025
Unprompted review
Reply from Lightwave
Hi Alex,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Eve provided such helpful guidance and proactive support, including the follow-up call and live troubleshooting advice.
Your kind words have been passed on to her.
The Lightwave Team
Great products, Amazing customer service.
Wow, what great customer service! I have recently updated all my light switches to Lightwave dimmers and they are excellent. After a few months one dimmer developed a fault. I called Lightwave (not expecting much) but I immediately spoke to Jack who instantly identified the fault and arranged a replacement which arrived within 36 hours. Once installed, I had a quick call with jack who remotely programmed the 2way switch within seconds. It’s so rare these days to get good customer service but Lightwave seem to have cracked it. Well done!
December 9, 2025
Unprompted review
Reply from Lightwave
Hi Steve,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Jack was able to quickly identify the fault, arrange a replacement, and help with the programming.
Your kind words about the service and products have been passed on to him, and they are greatly appreciated.
The Lightwave Team
Excellent no nonsense help and advice
December 15, 2025
Unprompted review
Reply from Lightwave
Hi Adam,
Thank you for taking the time to leave this review.
The team is pleased to hear that the help and advice provided was clear, straightforward, and effective.
The Lightwave Team
Unresponsive switches
Having had no luck trying to figure out the configuration of my light switches I called customer service. Callum was absolutely great. Talking me through everything in language I could easily understand and managed to sort all my issues remotely.
I’d highly recommend calling for help if you have any issues. Quick, professional and super nice with it.
December 15, 2025
Unprompted review
Reply from Lightwave
Hi Sarah,
Thank you for taking the time to leave this review.
The team is pleased to hear that Callum was able to talk you through the configuration clearly and resolve the issues remotely.
Your kind feedback about his professionalism and approach has been passed on to him.
The Lightwave Team
Great service from Eve
Great service from Eve. Really quick, friendly, helpful and understanding. She took the stress of a difficult situation off my shoulders with professionalism and efficiency. Thank you Eve 😊
December 10, 2025
Unprompted review
Reply from Lightwave
Hi Debbie,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Eve was able to provide quick, friendly, and understanding support, and that her professionalism helped ease a stressful situation.
Your kind words have been passed on to her.
The Lightwave Team
Fantastic experience with Jack at…
Fantastic experience with Jack at Lightwave today on the 15th of December 2025 with him calling back after a missed call over the weekend. Lightwave was able to call me back and immediately log into the system to help troubleshoot a problem with my lights that was installed way back in 2019 and continues to function extremely well. All credited to Lightwave! They clearly treat the employees extremely well and that translates to the employers treating the customers with such courtesy respect, and professional integrity with a skill set that is unmatched well lightwave and well done Jack.
December 15, 2025
Unprompted review
Reply from Lightwave
Hi Boon,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team is really pleased to hear that the call back and remote troubleshooting helped resolve the issue with your lighting system, especially after it has been in place for so many years.
Your kind words about Jack’s support, professionalism, and dedication have been passed on to him, and they are very much appreciated.
Thank you again for your feedback and continued trust in Lightwave.
The Lightwave Team
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