I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and ga... See more
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A friend had played with one of our switches. It stopped working as it should. I called Lightwave Support. Dylan checked and explained that my friend had managed to carry out a factory reset on th... See more
Company replied
The team at Lightwave have been first class from sales right through to tech support, helping iron out a few small installation gremlins. Special mention to Dylan for being tenacious with his troubles... See more
Company replied
I was having trouble with my WiFi TRVs and thermostat. TRVs were calling for heat but thermostat was not responding and switching on the boiler. I contacted LightWave support through their app and rec... See more
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Company details
About Lightwave
Written by the company
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contact info
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, United Kingdom
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Jack Mitchell - fantastic service!!
Jack was fantastic during our call. He went over and beyond what he needed to do. I was more than happy with the work he did to help resolve my issues. He was professional, courteous and went out of his way to help. Top class customer service. Thank you!
December 12, 2025
Unprompted review
Reply from Lightwave
Hi Krishna,
Thank you for taking the time to leave this review.
The team is delighted to hear that Jack provided such a high level of support and went above and beyond to help resolve your issues.
Your kind words about his professionalism and dedication have been passed on to him.
The Lightwave Team
Reply from Lightwave
Hi Ken,
Thank you for taking the time to leave this review.
The team is pleased to hear that the support and advice you received were prompt and helpful.
The Lightwave Team
Assistance
Eve was very helpful in pairing the Honeywell thermostat with the heating Switch recently supplied and sent me info on how to set up the scheduling feature in the App.
December 11, 2025
Unprompted review
Reply from Lightwave
Hi James,
Thank you for taking the time to leave this review.
The team is pleased to hear that Eve was able to help with pairing the Honeywell thermostat and providing guidance on setting up the scheduling in the app. Your feedback has been passed on to her.
The Lightwave Team
Customer Service Excellence!
I recently needed some help after a short circuit caused one of my switches to “blow”. The service I received in the initial call from Callum was Great, who advised me of a more robust solution using a relay (after my replacement switch blew again and was replaced under warranty).
When the new kit arrived I was emailed by Eve who followed up with a call to ensure I had all the information I needed to install the new Switch and relay. This was Amazing!! Once successfully installed and tested I asked if the old switch could be repaired, and once again Eve went far above what I would have expected from customer services, explaining that the old switch could still be used (as the wifi/lights were still operational) to trigger a relay, therefore giving new life to a switch I would have otherwise thrown away.
I've been extremely impressed with the no only the depth of knowledge of Callum and Eve, but also the lateral thinking shown by Eve in suggesting an alternative way to reuse my old switch.
This is, in my opinion, and example of what outstanding customer service looks like.
LightwaveRF should be proud that they have a very talented group of technical support employees - Brilliant!!!
December 12, 2025
Unprompted review
Reply from Lightwave
Hi Simon,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team really appreciates you sharing your experience.
It is great to hear that Callum was able to advise on a more robust solution and that Eve followed up so thoroughly to ensure everything was clear and working as expected.
Your feedback about the creative approach to reusing the old switch has been passed on to both Callum and Eve, and it is fantastic to know their knowledge and problem-solving made such a difference.
Thank you again for your kind words and for recognising the efforts of the technical support team.
The Lightwave Team
Pairing issue
I had issues with the pairing. Eve from support was able to resolve the problem.
December 12, 2025
Unprompted review
Reply from Lightwave
Hi Emre,
Thank you for taking the time to leave this review.
The team is pleased to hear that Eve was able to resolve the pairing issue for you, and your feedback has been passed on to her.
The Lightwave Team
Great company to work with
Completly different to most companies, support offered is excellent, humans answer the phone, and will actually follow up after an enquiry to ensure all is well. Highly recommend the products, though only wish they were not so expensive.
November 30, 2025
Unprompted review
Reply from Lightwave
Hi Adrian,
Thank you for taking the time to leave this review.
The team really appreciates your kind feedback and is pleased to hear that the support, follow-up, and personal service stood out.
It is also great to know you would recommend the products, and your comments have been noted.
The Lightwave Team
Quick understanding of the issues
Quick understanding of the issues
December 10, 2025
Unprompted review
Reply from Lightwave
Hi Colin,
Thank you for taking the time to leave this review.
The team is really pleased to hear that your issues were understood quickly and efficiently.
The Lightwave Team
Dave provided 1st class support!
November 12, 2025
Unprompted review
Reply from Lightwave
Hi Adrian,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Dave provided first-class support, and your kind words have been passed on to him.
The Lightwave Team
Further Experience with Lightwave
I love the Lightwave products, the personal touch is very welcome too. I like the fact that they appear to know me. Recent comms (from Dave Simmons) was around a further purchase , all very relevant and efficient. Previously I did have a marginal technical issue - this was resolved in super quick time!
November 26, 2025
Unprompted review
Reply from Lightwave
Hi P Fitzgerald,
Thank you for taking the time to leave this review.
The team is really pleased to hear that your recent experience with Dave Simmons was relevant and efficient, and that any previous technical issues were resolved quickly.
Your kind words have been passed on to him.
The Lightwave Team
Really helpful and patient answering…
Really helpful and patient answering all questions
December 1, 2025
Unprompted review
Reply from Lightwave
Hi there,
Thank you for taking the time to leave this review.
The team is really pleased to hear that the support provided was helpful and patient in answering all your questions.
The Lightwave Team
Amazing service and knowledge as well as customer attention,
We are very new to lightwave, but our light wave contact Dave Simmons has been fantastic and his customer service is one if the best I have ever experienced.
Great advise from an expert in his field and I have no doubt that the back up we will receive once the application is installed will be just as good.
A true ambassador for the brand as well as being “normal” and understanding what the customer is looking for.
I have no hesitation in recommending David to any future customers and we are really looking forward to enhancing the system with Dave’s assistance.
December 10, 2025
Unprompted review
Reply from Lightwave
Hi Simon,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Dave Simmons provided such fantastic service and expert guidance.
Your kind words have been passed on to him, and it is great to know you feel confident about the support you will receive as your system is enhanced.
The Lightwave Team
These products are fantastic
These products are fantastic, high quality and the customer service is excellent. I spoke with Dave, who was so helpful in guiding me to the right choice and making the decision much easier, so I didn’t have to worry about making a mistake. They might be a bit on the expensive side, but so far, they are working really well.
December 1, 2025
Unprompted review
Reply from Lightwave
Hi Kevin,
Thank you for taking the time to leave this review.
The team is really pleased to hear that you are enjoying the products and that the support from Dave made choosing the right solution easier.
Your kind words have been passed on to him.
The Lightwave Team
Great service and a great product.
December 10, 2025
Unprompted review
Reply from Lightwave
Hi Steve,
Thank you for taking the time to leave this review.
The team is really pleased to hear that you are happy with both the service and the product.
The Lightwave Team
Great client service
Person knew what they were talking about and they addressed my issue
November 20, 2025
Unprompted review
Reply from Lightwave
Hi Manoj,
Thank you for taking the time to leave this review.
The team is really pleased to hear that your issue was addressed effectively and that the support provided was knowledgeable.
The Lightwave Team
It was so slick and easy
It was so slick and easy and the products arrived nice and fast
November 13, 2025
Unprompted review
Reply from Lightwave
Hi Steve,
Thank you for taking the time to leave this review.
The team is really pleased to hear that you found the process smooth and that your products arrived quickly.
The Lightwave Team
Reply from Lightwave
Hi A M,
Thank you for taking the time to leave this review. The team is really pleased to hear that you found the service excellent, prompt, and diligent.
The Lightwave Team
IT was a very pleasant experience…
IT was a very pleasant experience dealing with Dave from Lightwaverf when placing my order for twin sockets. I have used Lightwaverf products for many years now and it became a little challenging to order products from outside the EU - involving customs charges. But Dave made this a very easy process and I appreciate the effort he went to deal with my order. I will certainly recommend Lightwaverf in future. Thanks again Tom Dempsey
December 4, 2025
Unprompted review
Reply from Lightwave
Hi Thomas,
Thank you for taking the time to leave this review.
The team is really pleased to hear that you had such a positive experience, and your kind words have been passed on to Dave.
It is great to know he was able to make the ordering process smooth for you.
The Lightwave Team
Very happy with my purchase.
Very happy with my purchase.
Great communication with Dave and quick shipping.
November 28, 2025
Unprompted review
Reply from Lightwave
Hi Adam,
Thank you for taking the time to leave this review.
The team is really pleased to hear that you're happy with your purchase, and your kind words have been passed on to Dave.
The Lightwave Team
Excellent service and outstanding…
Excellent service and outstanding support. Dave was exceptionally helpful in facilitating our order and shipping our equipment, which arrived in a few days !!
November 30, 2025
Unprompted review
Reply from Lightwave
Hi Bilal,
Thank you for taking the time to leave this review.
The team is delighted to hear that you received excellent service and outstanding support.
Your praise has been passed on to Dave, who will be very pleased to hear your feedback.
The Lightwave Team
Really helpful
Really helpful, gave me lots of examples of different installations including his own to help me visual my needs.
December 10, 2025
Unprompted review
Reply from Lightwave
Hi there,
Thank you for taking the time to leave this review.
The team is really pleased to hear that the support provided was helpful and that the examples shared made it easier to visualise your installation needs. Your comments have been passed on to the advisor who assisted you.
The Lightwave Team
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