Lilith Natural Beauty Reviews 

117
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their natural ingredients, effectiveness, and pleasant scents, often noting significant improvements in skin conditions like acne, sensitivity, and dryness. Many people appreciate how long the products last due to their concentrated formulas, and several reviewers have found them to be superior to other well-known brands. The candles also receive high marks for their delightful aromas and clean burn, filling rooms with essential oil fragrances. However, some customers mentioned that certain moisturizers, like the geranium one, had a thick consistency that required effort to apply, suggesting a preference for a runnier texture. Additionally, a few people expressed a desire for more product options, specifically mentioning the potential for a men's line.

What people talk about most

Product

Users describe positive interactions with product, with many expressing love for the items, highlighting... See more

Quality

Clients share positive opinions on quality, with many reviewers loving the moisturizers and other products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At Crofty market, where I also had a stall, I initially tried the mini face cream in Rose Geranium from Sarah. It left such a great impression that I went ahead and bought the gift set along with a ce... See more

Company replied

Rated 5 out of 5 stars

I first purchased the Rose Geranium mini face cream from Sarah at Crofty market (I was a fellow stallholder) I was so impressed i decided to treat myself to the gift set and ceramic soap dish! I haven... See more

Company replied

Rated 5 out of 5 stars

Gorgeous products, been using them for a good few months now and will not go back. The rose moisturiser and orange cleansing balm is outstanding. I would usually spend 100 on my skin care. Including p... See more

Company replied

Rated 5 out of 5 stars

Never going back! Bought a small jar of the grapefruit and ylang ylang moisturiser back in December due to its acne healing features, and for the first time ever I found something that worked! I’ve... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Online Marketplace

Written by the company

Handmade Natural Skincare & Home Fragrance | Swansea-Based & Multi Award-Winning We’re a mother-daughter team creating multi-award-winning, handmade natural skincare and home fragrances in Swansea, South Wales. All our products are vegan, cruelty-free, and ethically sourced – and loved by a growing community of loyal customers across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

117 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(117)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pure and fragrant products

I have been using the Geranium facial moisturiser and I am on my second bottle. The aroma is so nice and fragrant. I don’t use perfume with this moisturiser. I also use the orange cleanser. These products are so pure and my skin feels very healthy. I am prone to problem skin with blemishes and spots even in my late 50’s and these products settle everything down.

December 16, 2025
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Reply from Lilith Natural Beauty

Thank you for taking the time to leave us a lovely review <3

Rated 5 out of 5 stars

Fantastic aroma

Bought for gifts so havent used the candles but they smelled fantastic! Quick service. Thanks!

December 19, 2025
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Reply from Lilith Natural Beauty

Hope you love the candles!!

Rated 5 out of 5 stars

Amazing products

Amazing products, amazing customer service 💗 I love knowing how much care and thought goes into every product

December 14, 2025
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Reply from Lilith Natural Beauty

This means the world, thank you!

Rated 5 out of 5 stars

Best Candles EVER!!

Everything about my experience with Lilith has been great. The website is so nice and easy to use, the delivery is always prompt and well packaged. and the PRODUCTS - don't even get me started!! I am now the proud owner of all four of LNB's candles and I'm OBSESSED! The lavender has been a fantastic help after a busy week at work! They're affordable and delicious and everything you could ever want and more!! Easiest 5 stars of my life.

December 2, 2025
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Reply from Lilith Natural Beauty

Thank you for such a lovely review!

Rated 5 out of 5 stars

Fantastic products and a lovely family…

Fantastic products and a lovely family run business. I highly recommend the calm balm if you are suffering with psoriasis, it has cleared most of it within a few months, no nasties and all natural ❤️ lush.

November 28, 2025
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Reply from Lilith Natural Beauty

Thank you for taking the time to leave us such a lovely review!

Rated 5 out of 5 stars

Liliths amazing products

My Skin used to be terrible i was always getting red bumpy/ spots all over my face and was really making me feel effected by it, for example trying to cover it up with either lots of makeup or strong skin care. My mum then found Lilith Natural Beauty in the uplands market and showed her some pictures of my skin. She then recommended the Grapefruit and yang lang moisturiser based on my skin. I was sceptical at first as i had tried so may different products for my skin witch either were SO expensive, made them worse or irritated. I started using the moisturiser and seen amazing results in about a week! I have now been using her products for the last 2 years and my skin has never gone back. Im honestly obsessed with her products and i always recommend to any of my friends. I also used her coffee scrub which was amazing and left my skin feeling so fresh and smooth! I don't know what my skin would be looking like without her products. Im never going back to these other expensive and aggressive skin care products again. She is amazing and has created amazing products!

December 10, 2025
Unprompted review
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Reply from Lilith Natural Beauty

Thank you so so much for taking the time to leave us such a wonderful review <3

Rated 5 out of 5 stars

Beautiful products that make my skin…

Beautiful products that make my skin feel wonderful. I have bought some as gifts for friends. Would like to see some products for men in the future.

November 8, 2025
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Reply from Lilith Natural Beauty

So glad you love the products! A men's range is something we aim for one day, hopefully in the not to distant future <3

Rated 5 out of 5 stars

Lovely

These products are beautiful, they smell wonderful and leave you skin feeling amazing! I feel so happy to have found so lovely products that are truly natural. Kind to my skin and kind to the planet. Thank you 💗

October 28, 2025
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Reply from Lilith Natural Beauty

Thank you so so much! xx

Rated 5 out of 5 stars

Rose Geranium magic!

I first purchased the Rose Geranium mini face cream from Sarah at Crofty market (I was a fellow stallholder) I was so impressed i decided to treat myself to the gift set and ceramic soap dish! I havent tried the face soap yet but the candle smells lovely and burns well filling the room with the scent of essential oils. I will definetely be dropping hints to my family for xmas!

November 7, 2025
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Reply from Lilith Natural Beauty

So glad you are loving the cream!

Rated 4 out of 5 stars

Orange cleansing balm and geranium moisturer

I loved the cleansing balm smells divine and takes make up off easily. It didn't irritate my eyes.
I loved the smell of the geranium moisturer however I was rather thick and even when warmed up in my hands felt I had to drag across my skin. I'd like a runnier texture.

October 29, 2025
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Reply from Lilith Natural Beauty

Thank you for the lovely review <3 If you are looking for a thinner texture, we would recommend the calm balm as its a little bit lighter. However, they will always be a bit thicker than lotions as we don't add any water :)

Rated 5 out of 5 stars

Absolutely love the cleanser

Love all these products, all natural and smell amazing. I have just started using the cleansing balm and I am hooked! Would never use anything else. It removes all make up, feels so gorgeous on your skin and smells amazing! Would highly recommend ♡

October 13, 2025
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Reply from Lilith Natural Beauty

So glad to hear you love the cleanser! Thank you for taking the time to leave us a lovely review <3

Rated 5 out of 5 stars

Superb natural moisturiser

The grapefruit and Ylang Ylang moisturiser is absolutely great. Firstly, my skin is usually really sensitive the moisturisers but not this one. No problems at all. Next, it smells good and it's entirely natural. Third it goes a long way and finally it seems to be helping with the scarring where some skin cancer was cut out. Really impressed with the quality.

October 20, 2025
Unprompted review
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Reply from Lilith Natural Beauty

So glad to hear you are loving the moisturiser! Thank you for the lovely review <3

Rated 5 out of 5 stars

Lovely brand with even lovelier people

The most lovely brand in the entire country (if not, the world)! they're so active on socials, if you have any questions, they answer them so informatively and kindly. You can tell there's a lot of love entwined into the brand. Everything is so affordable as well, which is a lifesaver as a student.

October 22, 2025
Unprompted review
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Reply from Lilith Natural Beauty

Thank you for the wonderful review and all of the love! <3

Rated 5 out of 5 stars

Continued excellence 🌟

I’ve been a customer now for nearly a year , always receive excellent products quickly delivered & customer service replies when asking questions is fantastic
5 stars ! 🌟

September 12, 2025
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Reply from Lilith Natural Beauty

Thank you for your wonderful review Paula! So glad you love your products and the service <3

Rated 5 out of 5 stars

Beautiful products, excellent service

I have tried most of their beautiful products now and am yet to find any that aren’t fantastic. Their moisturisers last ages because of how little you need to use, and they feel great on your skin. I love their coffee/orange body scrub, smells delicious.

Excellent customer service and very fast delivery - I think I received my last order within 2 days of ordering (which is particularly impressive considering they’re a small business).

September 25, 2025
Unprompted review
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Reply from Lilith Natural Beauty

Thank you so much for taking the time to leave us such a lovely review! It's amazing to hear you love the products so much and think we have excellent customer service <3 We hope you keep enjoying our products!

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. My parcel was delivered to the wrong address and got lost. The company did nothing to resolve the issue until Royal Mail confirmed it was lost. Only then was I refunded, and even that took almost a week. Extremely disappointed with the way this was handled.

September 15, 2025
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Reply from Lilith Natural Beauty

Hi Hamida,

We did everything within our power to give you the best and most generous customer service possible, and we pride ourselves on our excellent track record of customer service and product enjoyment. We are sorry you felt the need to leave us a 1* review when we could not have done anything more to try to locate this lost parcel.

Here is a brief rundown of what happened:
- There were 3 attempts by Royal Mail to deliver it, from which you would have received 6 emails to give them delivery options i.e. leave in a safe place.
- Unfortunately, on the 4th attempt they delivered it to the same house number, one road over.
- As soon as you contacted us, we were on the case, following up with Royal Mail and staying in close contact with you.
- We gave you a full refund for the product, including P&P.
- Royal Mail’s investigation showed that the person who had received the parcel at the wrong address delivered it to you and handed it to someone in your property.

The exact information with times and dates is shown below:

Unfortunately, Royal Mail delivered the parcel to the wrong address one road over, after 3 attempts to deliver it to your property.

As soon as you had emailed us with notification that Royal Mail had delivered the parcel to the incorrect address (27.09.2024, 14:47), we replied 40 minutes later with suggestions to help locate the parcel (27.09.2024, 15.27). As it was a Saturday, I could not call them straight away, but we explained Royal Mail’s process in depth to you, and promised we would call them first thing Monday morning, which we did.

As soon as we spoke to someone Monday morning (29.09.2025), we emailed you full information on what Royal Mail had said and what their full process was by 9:04am. We were very apologetic and did everything in our power to get this sorted as quickly as possible for you.

That evening at 21:29, you stated you were not happy with what Royal Mail come back with and requested a refund. The following evening (30.09.2025, 20:32) we kindly explained that we were very happy to refund the product for you, once Royal Mail had either declared it as lost, or it had been redelivered to you (which was Royal Mail’s process) and you sent it back. We took a bit longer to reply compared to normal as we were moving house, which I had mentioned to you in a previous email.

Out of kind consideration we even said we would pay the return postal fee ourselves in an attempt to rectify the situation, contrary to our returns policy.

We chased it up with Royal Mail again the following morning, who had declared it as lost, and we immediately sent you the full refund. We explained that refunds can take anywhere between 3-7 working days due to the payment process being, again, something totally out of our control. This is standard for any refund, even Amazon.

Finally, we did receive another phone call from Royal Mail a few hours later who said that the postman went to the property the parcel was incorrectly delivered to, and the resident said that they had actually taken the parcel over to your address and handed it someone from your home.

At this point, the refund had already been processed on our side, so you ended up with both a refund and the lost parcel. We really hope you do enjoy it.

Rated 5 out of 5 stars

Outstanding

I have tried so many different lash serums and oils and nothing seems to work. All seems like made up useless beauty products.
Since using in the lash oil that I purchased in a vegan fair in Taunton, I've noticed dramatic difference I use it between my DIY cluster lashes that I do weekly and have a couple days break between and my eyes and eyelashes have been incredibly grateful for it. Also I've had never ending chap sore lips and found most products just making themdrier. The lip oil has taken that away almost completely, I'm so impressed. It seem quite price at the time when I brought it however I think I'll have this lip product for next two years I can't believe how much you get for your money. It's amazing .

August 28, 2025
Unprompted review
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Reply from Lilith Natural Beauty

We are so glad to hear such lovely feedback! Over the moon you are enjoying your products <3

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