Limitless Travel Reviews 592

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company, often praising the staff for being kind, friendly, efficient, and knowledgeable. Many customers highlighted the exceptional service, noting that the booking process was a breeze and that all their questions were thoroughly answered, instilling confidence for their holidays. People consistently felt well-supported and cared for, with many appreciating the dedicated care teams who made their holidays stress-free and enjoyable, even for those with significant care needs. However, some people were dissatisfied with certain aspects, such as the limited daily outings on some cruises and feeling that care teams were stretched due to large group sizes. Conversely, a few other people also felt that the company's communication regarding care arrangements and terms and conditions was sometimes unclear, leading to unexpected issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Holidays

Users describe positive interactions with holidays, with many expressing excitement for current and future... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, friendly, and... See more

Booking process

People report positive experiences with the booking process, finding it easy, painless, and efficient.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kind, friendly, efficient & knowledgeable. The whole process of booking was a breeze. We’re excited for my 89 year old Dad to enjoy a well deserved break while feeling secure that he is supported by a... See more

Company replied

Rated 5 out of 5 stars

I don't consider myself disabled, more physically challenged. Because of this, I need an electric bed and a totally safe bathroom. I opted for a coach tour of Cornwall. Yes, it's not cheap but during... See more

Company replied

Rated 5 out of 5 stars

The care team with our group onboard our cruise to France, Portugal and Spain Easter 2026 were outstanding. I cannot praise them enough. Their help, support and friendship really made our holiday. The... See more

Company replied

Rated 5 out of 5 stars

Having been unsure in regards to booking a further cruise next year I found that Peter has been so helpful with our final decision. Yes we've provisionally booked! For this cruise - Feb 28th all th... See more

Company replied


Company details

  1. Tour Operator

Written by the company

At Limitless Travel, we believe that everyone deserves the right to explore the world – regardless of age, disability or health condition. Founded by Angus Drummond, who was diagnosed with a muscle-wasting condition in his twenties, our mission is to make travel accessible, inclusive and joyful for all. We specialise in supported, small-group holidays & cruises across the UK and abroad, including UK coach holidays, Mediterannean cruises, and long-haul adventures. Every trip is carefully designed with accessibility in mind – from wheelchair-friendly hotels to adapted transport and professional care. Whether you need a little support or full-time care, we tailor every holiday to your needs, so you can travel with confidence. What makes us different is not just our experience, but our empathy. Our team includes disabled travellers, carers, tour managers and travel specialists who are passionate about creating a stress-free and empowering holiday experience. You’ll be supported from the moment you book, all the way through to the journey home. With thousands of happy customers and hundreds of holidays delivered each year, Limitless Travel is proud to be leading the way in accessible tourism. Join us and discover how travel can still be possible – and truly unforgettable. Find out more at www.limitlesstravel.org.


Contact info

4.8

Excellent

TrustScore 5 out of 5

592 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I was so unsure about booking this sort…

I was so unsure about booking this sort of holiday that I think my good manners forsook me. I think I probably sounded very grumpy and almost resentful, buy Milly treated memin a friendly and respectful manner. It took 3 goes before I booked something very close to home and I was not questioned. I just wanted to see places from a different viewpoint: disabled and accepted as such, instead of always striving to fit in and having to move at others' pace. Even better, Milly contacted me later, after booking to tell me the holiday had been reduced in price that day and how did I want the money. So I could request cash please as that will be an enormous help to my finances (I get pension credit).

May 15, 2025
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Reply from Limitless Travel

Hi Barbara,

Thank you for your 5 star review!

I will pass your kind words onto Milly, we all hope that you have a wonderful holiday

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Our Limitless cruise

So glad we found Limitless. Everyone from the booking experience onward was so helpful and patient.Marek, David and Trina were friendly, caring and always ready to help where needed. Thanks also to Rachel who made sure things went smoothly during our week away. Hopefully we’ll be booking another Limitless cruise soon.

May 10, 2025
Unprompted review
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Reply from Limitless Travel

Hi Jenny,

We are thrilled you had a fabulous holiday, I will pass your lovely feedback onto the tour staff for you,

We hope to see you again soon!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

a cruise to Norway on P&O .

The Limitless staff were very attentive and never missed any opportunity to give help even if it was not asked for.

May 10, 2025
Unprompted review
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Reply from Limitless Travel

Hi Mervyn,

We are so happy you had a fabulous holiday, I will pass your lovely feedback onto the tour staff for you,

We hope to see you again soon!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

This is the third time we have used limitless travel

This is the third time we have used limitless travel. Before we went to Paris and Jersey and booked the group travel option.
My husband Leslie is very disabled with Parkinson’s and I have had multiple hip replacements so find it difficult to look after my husband on holiday. So this time I decided to pay for a carer on our cruise holiday to Norway. It is expensive but it is the best thing I have ever done because I was able to enjoy the holiday as well and not feel exhausted all the time.
The staff who came with us Marek, David, Rachel and Trina were an absolute delight and there were 10 of us (customers) whom we got to know over the holiday. Can you imagine it, we were all able to get into a cable car at Olden, 3 mobility scooters, a walker, a wheelchair etc and view all the snow capped mountains at the top. Another excursion was a boat trip to view the fiords, spectacular.

May 10, 2025
Unprompted review
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Reply from Limitless Travel


We are thrilled you had a fabulous holiday, I will pass your lovely feedback onto the tour staff for you,

We hope to see you again soon!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

I we had an amazing time

We had an amazing time . We were supported throughout our cruise and the staff with us were friendly ,caring and made the holiday . We experienced excursions that we would not have attempted to do , but with the help of the staff ,we did experience and we all had an amazing time .

May 18, 2025
Unprompted review
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Reply from Limitless Travel

Hi Sarah

We are so happy to hear that you had a fabulous holiday, I will pass your lovely feedback onto the tour staff for you,

We hope to see you again soon!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Kate

Kate, was great, answered all my questions without any problems.

May 16, 2025
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Reply from Limitless Travel

Hi Lynda,

Thank you for your review,

We hope you have a wonderful holiday!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Cruise

The two people that I spoke to were very helpful, courteous and friendly. Explained everything about the cruise.
I would recommend this company to others.

May 16, 2025
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Reply from Limitless Travel

Thank you for your review,

We hope you have a wonderful holiday!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

My Limitless experience

From the first phone call I found the staff extremely helpful. I had a lot of questions to ask and each one was explained in detail. I also received a lot of information via email, I found that helpful because I can refer back when I need to remind myself all I need to know.

May 13, 2025
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Reply from Limitless Travel

Hi Mrs Mason,

Thank you for the 5 star review, we are delighted to provide excellent customer service.

We wish you fabulous travels!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Staff were very helpful and kind a d…

Staff were very helpful and kind a d explained e erything very well

May 6, 2025
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Reply from Limitless Travel

Hi Shirley,

We are so happy to provide 5 star service!

We hope that you have an amazing holiday,

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Friendly

Friendly, helpful, and gave all the information I needed

May 12, 2025
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Reply from Limitless Travel

Good morning Margaret,

Thank you for the 5 star review!

We hope you have a brilliant time away with us!

Kind regards

Hayley
Limitless Travel

Rated 5 out of 5 stars

Friendly and helpful staff.

Friendly and helpful staff that are so welcoming and supportive.

May 10, 2025
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Reply from Limitless Travel

Hi Geraldine,

Thank you for your five star review!

We hope you have a wonderful holiday with us!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

The four Limitless Travel staff that…

The four Limitless Travel staff that accompanied us on our trip were all wonderful. Supportive, helpful and full of fun and joy. It made all the difference knowing we had their back up if we needed anything. I only wished they travelled with a spare manual folding wheelchair as a back up should anyones wheelchair or scooter break down, as one fellow travellers did! I believe P& O might have had one in their medical centre but it did not materialize.
Thank you to Denise, Jocelyn, Anne and Lillian. You were all brilliant. We have now booked another cruise with Limitless Travel on the P&O Iona for next March to Spain, Portugal and the Canary Islands👏👏😊

April 26, 2025
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Reply from Limitless Travel

Hi Linda,

Thank you for your 5 star review.

We are delighted to hear that you had a wonderful time and were pleased with our on tour team- (who we agree are fabulous!)

I will pass your lovely feedback onto them, we are looking forward to seeing you again!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Speaking to Lee who explained and dealt…

Speaking to Lee who explained and dealt with everything and your care agency, communication excellent.

May 8, 2025
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Reply from Limitless Travel

Hi Anne,

Thank you for your 5 star review, I will pass your kind words onto Lee.

We hope you have the best holiday!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Professional, friendly travel consultant.

Professional, knowledgeable and friendly travel consultant offering confidence and information regarding upcoming holiday bookings plus care and flight arrangements.

May 6, 2025
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Reply from Limitless Travel

Hi Alan,

Thank you for your 5 star review, we are glad to provide excellent customer service and we wish you a fabulous holiday!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Very efficient and friendly service

Very efficient and friendly processing of my cruise booking by Lindsey (& before that Sharon), patiently answering all my questions & concerns, providing helpful advice & reassurance.

May 1, 2025
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Reply from Limitless Travel

Hi Howard,

Thank you for your 5 star review!

I will pass your kind words on to Lindsey and Sharon, we hope you have a wonderful holiday!

Kind regards

Hayley- Limitless Travel

Rated 4 out of 5 stars

A good company with staff who try very…

A good company with staff who try very hard to make everything run smoothly.

April 12, 2025
Unprompted review
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Reply from Limitless Travel

Good morning,

Thank you for your review,

We hope that once you have experienced a holiday with us we can change the 4 stars to 5!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

1st time using Limitless, but not the last…

I realised, that my holidays were becoming a struggle for me due to declining mobility & abilities, so I googled ‘holidays for the disabled’ & found Limitless Travel. I/we took the plunge & booked a 2 week cruise, returning home today. We can’t praise the carers Tracy, Marek & Jeremy highly enough, they are so good at their jobs, nothing is too much trouble. Myself & my partner booked with group package, ie. not needing extra care, but benefited by being guided, included & reassured, however, they went beyond that basic care, by checking our wellbeing a few times throughout the day & if they hadn’t seen us for some hours, Tracy would send a message just to check we were ok. They always seated us at the dining tables, lending an arm when needed & parking & returning my scooter at mealtimes.
These guys are always happy, respectful & polite, they organised entertainment during sea days & we’re always up for a laugh.
On excursions, they were attentive, fun & knowledgeable, always taking lots of photographs & videos of us as a group, individually & scenic views, sharing them at the end of each day. They are such fun & just really nice, genuine people.
I can honestly say, that from the wonderful booking team that, not only booked the holiday, but kept us updated right up to boarding the ship, Limitless Travel have been amazing & we will be booking again soon.
We were part of a lovely group of people, from all walks of life & it was a pleasure to holiday with them all.
Our heartfelt thanks though, have to go to Tracy K, Marek C & Jeremy, Limitless are lucky to have them in their employ!

April 13, 2025
Unprompted review
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Reply from Limitless Travel

Good morning,

We are so pleased to read your lovely words, thank you so much for leaving a 5 star review.

We are delighted that you had a wonderful time and that we could provide fabulous service throughout.

We do hope that you travel with us again we would love to see you again!

I will pass our kind feedback onto the rest of the team who will be thrilled to hear them.

Kind regards,

Hayley- Limitless travel

Rated 5 out of 5 stars

Very helpful and knowledgeable I feel…

Very helpful and knowledgeable I feel they have empathy and encouragement if nervous booking a solo trip

April 17, 2025
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Reply from Limitless Travel

Good morning Janet,

Thank you for your review, we are so pleased we could reassure you in the booking process, our customer service team are there for any questions that you or support you need prior to your holiday.

We hope you have a fabulous trip!

Kind regards

Hayley- Limitless Travel

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