Limitless Travel Reviews 592

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company, often praising the staff for being kind, friendly, efficient, and knowledgeable. Many customers highlighted the exceptional service, noting that the booking process was a breeze and that all their questions were thoroughly answered, instilling confidence for their holidays. People consistently felt well-supported and cared for, with many appreciating the dedicated care teams who made their holidays stress-free and enjoyable, even for those with significant care needs. However, some people were dissatisfied with certain aspects, such as the limited daily outings on some cruises and feeling that care teams were stretched due to large group sizes. Conversely, a few other people also felt that the company's communication regarding care arrangements and terms and conditions was sometimes unclear, leading to unexpected issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Holidays

Users describe positive interactions with holidays, with many expressing excitement for current and future... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, friendly, and... See more

Booking process

People report positive experiences with the booking process, finding it easy, painless, and efficient.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kind, friendly, efficient & knowledgeable. The whole process of booking was a breeze. We’re excited for my 89 year old Dad to enjoy a well deserved break while feeling secure that he is supported by a... See more

Company replied

Rated 5 out of 5 stars

I don't consider myself disabled, more physically challenged. Because of this, I need an electric bed and a totally safe bathroom. I opted for a coach tour of Cornwall. Yes, it's not cheap but during... See more

Company replied

Rated 5 out of 5 stars

The care team with our group onboard our cruise to France, Portugal and Spain Easter 2026 were outstanding. I cannot praise them enough. Their help, support and friendship really made our holiday. The... See more

Company replied

Rated 5 out of 5 stars

Having been unsure in regards to booking a further cruise next year I found that Peter has been so helpful with our final decision. Yes we've provisionally booked! For this cruise - Feb 28th all th... See more

Company replied


Company details

  1. Tour Operator

Written by the company

At Limitless Travel, we believe that everyone deserves the right to explore the world – regardless of age, disability or health condition. Founded by Angus Drummond, who was diagnosed with a muscle-wasting condition in his twenties, our mission is to make travel accessible, inclusive and joyful for all. We specialise in supported, small-group holidays & cruises across the UK and abroad, including UK coach holidays, Mediterannean cruises, and long-haul adventures. Every trip is carefully designed with accessibility in mind – from wheelchair-friendly hotels to adapted transport and professional care. Whether you need a little support or full-time care, we tailor every holiday to your needs, so you can travel with confidence. What makes us different is not just our experience, but our empathy. Our team includes disabled travellers, carers, tour managers and travel specialists who are passionate about creating a stress-free and empowering holiday experience. You’ll be supported from the moment you book, all the way through to the journey home. With thousands of happy customers and hundreds of holidays delivered each year, Limitless Travel is proud to be leading the way in accessible tourism. Join us and discover how travel can still be possible – and truly unforgettable. Find out more at www.limitlesstravel.org.


Contact info

4.8

Excellent

TrustScore 5 out of 5

592 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

4 night cruise to Amsterdam on Ventura

From arrival at the cruise terminal to checking we were on our return transportation, Gregory, Dave, Sarah and Jade could not have been more attentive and helpful when needed. I travelled with my sister who has learning difficulties and mobility issues. It is also great to be part of a small group on such a big ship. Would definitely recommend Limitless Travel. The only thing is we had to travel from Scotland to Southampton. It would be nice to provide some cruises from Rosyth.

June 10, 2025
Unprompted review
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Reply from Limitless Travel

Hi Marian,

Thank you for leaving a 5star review and thanks for your feedback.

I will pass your kind words onto our lovely on tour team who will be so happy they helped to make your holiday so special.

We would love to see you again!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Brilliant Limitless Travel Jersey holiday

Brilliant Jersey holiday. Limitless Travel staff so patient and helpful. Hotel comfortable, spotlessy clean, excellent food, staff really caring, minibus drivers great, accessibility excellent - including a hoist in the hydrotherapy pool that allowed anyone to enjoy it. All in all a great holiday.

June 7, 2025
Unprompted review
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Reply from Limitless Travel

Good morning Sheila,

Thank you for leaving a 5 star review!

We are thrilled you had a wonderful holiday and we hope to see you again soon!


Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Definitely recommend

From pick up from home to return home I could not fault the service given. Soon as arrived at port luggage taken and a staff member getting us checked in. On board staff were always checking on the group. Brilliant service. Would definitely recommend going with this company. We had a great holiday.

June 10, 2025
Unprompted review
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Reply from Limitless Travel

Good morning Fay,

Thank you for leaving a 5 star review!

We are so pleased that you had a wonderful holiday and we hope to see you again soon!


Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Excellent from start to finish

Wow, we have just got back from a mini cruise to Amsterdam, what a fab experience. The staff were amazing - Dave, Gregory, Sarah and Jade, thank you so much for looking after us and for the fab company and friends we made, big hugs and kisses to Sandra and John xx

June 10, 2025
Unprompted review
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Reply from Limitless Travel

Good morning Gayle,

Thank you for leaving a 5 star review.

We are thrilled you had a wonderful holiday and made lots of new friends- we love to see it!

I will pass your kind words onto the tour staff for you and we hope to see you again soon,


Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Amazing service and support from Rachel…

Amazing service and support from Rachel Smith. Talked us through everything in detail and was a great support. Amazing lady.

June 13, 2025
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Reply from Limitless Travel

Good morning Rachel,

Thank you for leaving a 5 star review!

I will pass your kind words onto Rachel, we hope you have a fabulous time away with us!


Kind regards,

Hayley- Limitless Travel

Rated 4 out of 5 stars

Good company to deal with

Easy to book a holiday, agent very helpful and friendly, they appear very thorough in meeting clients care needs

June 6, 2025
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Reply from Limitless Travel

Good morning Diane,

Thank you for taking the time to leave a review.

We hope that you have a lovely holiday with us and can turn that 4 star into 5 stars!

Kind regards,

Hayley- Limitless Travel

Rated 4 out of 5 stars

The person that I spoke to was clear in…

The person that I spoke to was clear in what she was saying and I did understand nearly every word that she said . I felt listened to about my worries, she was very patient

June 6, 2025
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Reply from Limitless Travel

Good morning Jenny

Thank you for taking the time to leave a review.

We hope that you have a lovely holiday with us and can turn that 4 star into 5 stars!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

adrian Needham Just come back from a 10day cruseise with

Just come back from a 10day cruise with limitless travel initially iwasvery scared and aprehensi going as i hadnot been away for 5 yeares and never been away onmy own sincebut as soon i was picked upbythetransport i was made tofeel totalywecome and reasured iwould notfeel lonley or left out onethe limitels carreres greeted us athe port and gotus bookedin quickly an efficently without any fuss andthen onthe ship straight to our cabins we were told what the plan forthe rest of theeverning was and then toldwhat time we would be greeted. And taken to dinner, where we met everyone. And had everything explained to us. Even though you have a career, you are not limited to what you want to do. Yes, they make suggestions and give advice, but also, along with recommendations, allow you to go and do what you want may be on the excursions or the ship. Everybody and the other clients, and crew were just so friendly and helpful, they could not be more helpful or friendly or fun. Even though I had got the lower package, it still felt like I had got the personal one-on-one care with Jeramery, who could not thank me enough for all his time and effort he put in making sure I was ok, any issues were sorted straight away, nothing was a problem. Would I go again? Of course, the only issue is which package do I choose? Next. I cannot thank the limitless and other clients and crew enough for helping me have a wonderful, memorable experience.

May 31, 2025
Unprompted review
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Reply from Limitless Travel

Good morning Adrian

Thank you for leaving a 5 star review!

We are thrilled you had a wonderful holiday with us and that our on tour team looked after you so well.

We would love to have you travel with us again soon!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Helpful and patient

Helpful and patient

June 13, 2025
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Reply from Limitless Travel

Good morning Mike,

Thank you for leaving a 5 star review!

We hope that you have the best time on your upcoming holiday!


Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

the booking process is easy

the booking process is easy, and the sales staff are good to talk to, theres a lot of holidays to choose from

June 3, 2025
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Reply from Limitless Travel

Hi Jackie,

Thank you for your 5 star review, we hope you have a fab holiday!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Looked after me very well and made…

Looked after me very well and made travel possible for me even though I am disabled

June 10, 2025
Unprompted review
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Reply from Limitless Travel

Hi Elinor

Thank you for your 5 star review, we are so pleased that you had a lovely time on your holiday- we would love to see you again!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

So easy to confirm and also explain…

So easy to confirm and also explain clearly all involved.
Very polite and helpful

June 10, 2025
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Reply from Limitless Travel

Hi Ian,

Thank you for your 5 star review, we hope you have a fab holiday!

Kind regards,

Hayley- Limitless Travel

Rated 4 out of 5 stars

The fun of Cruising

We went on a 2 week cruise with the Limitless team. Great group of people. They made sure the group of 9 people from wheelchair, mobility scooters and one lady with walking aid were taken care of and making sure everyone was included despite some having different needs and doing different activities. They were hard working, always cheerful, always on hand, good listeners, and making sure you felt comfortable within the group. There was always a sense of fun, lots of encouragement and making everyone laugh which is always good for the soul. Thank you Limitless

May 26, 2025
Unprompted review
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Reply from Limitless Travel

Hi Victoria,

Thank you for taking the time to leave a review.

We are so happy you had a wonderful time, and we hope you join us for another tour!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

I'm just wild about Harry

Our first try at a sea cruise proved to be a delightful experience, totally due to the care and attention provided for my wife by the carers, David, Sain, Titty and Marek and the splendid arrangements and overall organisation orchestrated by Tour Manager Harry Wise. They all simply could not do enough for us, providing assistance almost before we needed it, and encouragement to expand our boundaries - my wife swam for the first time in about ten years. It was a pleasure for us to join the friendly group, and to enjoy being able to 'go with the flow' of activities arranged to suit all tastes by Harry, who even coped with an organisational transport problem thrown at him at the last minute. I didn't even have to bother taking photographs - a complete record was provided, mainly by Marek and David, which we could view each day after they introduced me to the delights of WhatsApp, which also enabled me to share pics with our daughter back in the UK and show that we were happy and safe.

May 25, 2025
Unprompted review
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Reply from Limitless Travel

Hi Don,

Thank you for your 5 star review, we are thrilled we could provide an excellent experience for you and that you had a great time.

I will pass your kind words onto our lovely on tour staff who will be delighted to hear them!

We do hope to see you again soon for another Limitless adventure!,

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful

June 3, 2025
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Reply from Limitless Travel

Hi Wendy,

Thank you for your 5 star review, we hope you have a fabulous holiday with us!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

I went to Jersey inn2023 as im disabled…

I went to Jersey inn2023 as im disabled and this company is five stars ⭐️⭐️⭐️⭐️⭐️all the way . The holiday was fantanstic snd all the staff are as well from booking it to seeing what your needs are nothing is left out and today i have just booked a cruise to the med for 14 nights for July 2026 . I would advise anyone who needs assistance due to thier disability look up Limitless Travel and these guy will sort you out with a holiday your remember for ever ⭐️⭐️⭐️⭐️⭐️

June 3, 2025
Limitless Travel logo

Reply from Limitless Travel

Hi Antony,

Thank you for taking the time to leave us a five star review, we are so pleased you had a wonderful holiday with us and cannot wait to welcome you back for a Limitless cruise!

Kind regards

Hayley - Limitless Travel

Rated 5 out of 5 stars

Can't be faulted with service

Can't be faulted with service. Sharon kept in touch until everything was arranged

June 3, 2025
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Reply from Limitless Travel

Hi Richard

Thank you for your 5 star review, we hope you have a fabulous holiday with us!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

sunshine all the way experience

I was accompanying my husband who needs to use a wheel chair. It was such a joy to have a holiday together and able to relax in the knowledge that all his mobility needs would be taken care of. Every day we enjoyed an outing. Each one was different and each one was interesting and or fun. The hotel served delicious food and the Carers and the Driver were excellent there when needed and good company as were the rest of the guests. Thank you everybody!

May 19, 2025
Unprompted review
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Reply from Limitless Travel

Hi Val,

Welcome back! Thank you for a lovely review, we are so happy we could provide excellent service and that you and Ian are seasoned travellers.

We are happy to welcome you back as part of the Limitless family anytime - you are both a joy to have travel with us!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Ist Holiday as disabled person

Everything was good carer's were brilliant very helpful coach driver's also brilliant trips wonderful. But could do with getting back to hotel latest 4.30pm so there would be enough time to shower and change for evening getting back at 5.30 then dinner at 6.30 wasn't enough time for disabled and elderly people to do that.

May 23, 2025
Unprompted review
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Reply from Limitless Travel

Good morning Brenda,

Thank you for your 5 star review, we are so glad you had a lovely time.

Customer feedback is super important to us I will pass this back for you.

Kind regards

Hayley- Limitless Travel

Rated 3 out of 5 stars

Disappointing

I chose this short break as a “toe in the water” test to understand what my wife would be capable of managing. Unfortunately it did not work out as hoped.
First of all I must say the Limitless team were excellent, helpful, accommodating and went out of their way to assist us.
That said the hotel room set up did not allow me to manage my wife very easily (track hoist in wrong position over bed meaning I could not get her into a good sleeping position where I could help with on-bed care - Limitless rep agreed to review the room and talk to hotel as necessary)
Evening meal was not an enjoyable experience. The dining “restaurant “ resembled a school/works canteen; Formica tables with no tablecloths. Our party was slotted on 2 tables but because of my wife’s wheelchair there was no way we could fit onto these tables. Rachel arranged for us to eat on our own in a separate room but the limited “pub grub” food on offer was not what I expected from a 4 star hotel.
We are used to eating out and enjoy an independent choice - this was not offfered as part of this break. I accept the need for organised activities which we can choose to participate or not but the ability to dine independently is something we value and this was not offered
We left early as this break was not at all suitable. Once again full marks to the Limitless staff but I hope we can look to a future trip where there is support we need but allows us more independence.

May 23, 2025
Unprompted review
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Reply from Limitless Travel

Good morning Peter and Jan,

Thank you for taking the time to leave a review.

Although we are thrilled our team provided excellent service we are sorry that some aspects of the accommodation did not meet your expectations.

Customer experience is extremely important to us, I will pass your feedback onto our on tour and management team,

Thank you for your time, and we hope that you travel with us again, we would be happy to discuss different trips/types of holiday that may work better for you.

Kind regards

Hayley- Limitless Travel

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