Lings - Powersports Harleston Reviews 

268
TrustScore 4.5 out of 5

4.6

Mendham Lane 55, IP20 9DW Harleston, England, GB


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Rated 5 out of 5 stars

It was my first time buying real motorcycle, and first time second hand too. Kevin made everything smooth and easy for me, even organised pick up from station (I decided to collect it). Motorcycle is... See more

Company replied

Rated 5 out of 5 stars

Really decent dealer for motorcycles. Every email answered within 30 min - 1 hour ( by Kevin sales manager) really appreciate that I think it's really important for customer. Bike delivered on time, g... See more

Company replied

Rated 5 out of 5 stars

Very professional, polite and efficient. Very knowledgeable and a pleasure to deal with. Can’t praise them enough.

Company replied

Rated 5 out of 5 stars

I took a punt and bought a bike on line. Customer service at Harleston could not have been better. Well informed staff helpful attitude and available. My phone calls were always answered promptly and... See more

Company replied


Company details

  1. Motorcycle Dealer
  2. Bicycle Store
  3. Motorcycle Equipment and Accessories Store
  4. Motorcycle Shop
  5. Triumph Motorcycle Dealer
  6. Used Motorcycle Dealer

Written by the company

Lings Motor Group based in East Anglia - Main Dealers in the UK for Hyundai, Triumph, KTM, Husqvarna, GasGas & Honda Offroad Motorcycles. Full Workshops and MOT facilities. Over 50 years of Trust, Value & Service.

Lings Powersports - Family owned & run since 1913.

Written by the company

Trusted by our Customers and respected by our Competitors.
Founded as a Wheelwright and Blacksmith in 1874, the Lings Motor Group moved into the Motor Trade in 1913. Customer service was at the heart of the business at the beginning, and it is as true today. Family owned and operated for over 100 years has meant that these values are at the core of the business.

Contact info

  • Mendham Lane 55, IP20 9DW, Harleston, England, United Kingdom

  • 01379851090

Rider-approved Motorcycle Dealer Group

Browse our range of quality bikes backed by genuine Trustpilot reviews

4.6

Excellent

TrustScore 4.5 out of 5

268 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(268)

468 reviews in the last 12 months

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Rated 1 out of 5 stars

Crap service

Bought a 2019 Triumph 1200 from Lings.
Traded in a pristine 2021 900 tiger rp.
They delivered the bike about 3 weeks from the sale date. Bike was damaged and was described as per Triumph spec. It wasn't as per spec as it didn't have heated seats. I had to buy the heated seats from Lings albeit at cost price. £300 on top of the sale price.
I'm still not 100% happy with the bike as there's a few things that don't work or aren't even present like tpms.
Bike hadn't even been valeted, dust all over dash, engine etc. Crud and even grass under the seat..
Don't use Lings

June 4, 2023
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Reply from Lings - Powersports Harleston

Thank you for your feedback Duncan. At Lings we try to ensure that all images and videos on the website and sent show a fair reflection of the overall condition of our used bikes. We understand that the previous owner had swapped the Heated Seats for Comfort Seats and we assisted you by providing these at cost. As a gesture, we also provided the part exchange top box back, so you could fit this to the Tiger 1200, providing an additional saving.

Rated 5 out of 5 stars

Many thanks to Kevin for all the help…

Many thanks to Kevin for all the help in getting my bike up to scotland

June 11, 2023
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!

Rated 5 out of 5 stars

Super Commuter Honda sh350i

Great service, Kevin is a good salesman, everything went smoothly and bike is excellent…

June 4, 2023
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!

Rated 5 out of 5 stars

Great service provided

Great service provided. Bike was prepared and made ready shortly after purchase for me to pick up. Bob made the buying experience nice and easy, with any issues getting sorted quickly. Would buy from Lings again.

May 15, 2023
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Reply from Lings - Powersports Harleston

Thank you so much for taking the time to share your positive experience! We're thrilled to hear this and hope to see you again soon!

Rated 5 out of 5 stars

Kevin Turner

Kevin Turner, really does look after you well.

May 8, 2023
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Reply from Lings - Powersports Harleston

Thank you so much for taking the time to share your positive experience! We're thrilled to hear this and hope to see you again soon!

Rated 5 out of 5 stars

Kevin Turner yet again supplied my bike…

Kevin Turner yet again supplied my bike hassle free and provided information all the way through the deal, very efficient.

May 8, 2023
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!

Rated 1 out of 5 stars

just another run of the mill motorcycle dealer, unfortunately

Don't want to go into details but it was a mixture of good and bad, But the bad matters and it could have been total unavoidable on lings part, and no explanation why ?- So I can only assume the worst. I didn't want to ask why, I assume if your not going to come clean and explain, then I would of only get a load of hogwash answer , if I did ask why what happened, happened. YOUR REPLY IS INCORRECT I WAS NOT TOLD AT ANY POINT OF A REGISTRATION CHANGE , AND ALSO YOU A STILL GIVEN NO REASON WHY YOU CHANGED THE REGISTRATION IN THE FIRST PLACE. SO NOW YOUR TELLING PORKIES ABOUT WHAT I WAS TOLD, NO GUTS TO SAY THE REASON EITHER, DON'T BOTHER REPLYING YOUR JUST DIGGING A BIGGER HOLE OF ? If anything sign on the day did have a reg change on it I was not told and told it was for other things, and no screen maybe that wen with the 1st reg / bike and I got sloppy seconds , thanks great customer service, that's your reply just made a lot worst. 1 STAR EVEN MORE UNHAPPY. and still awaiting screen and bar ends ?

April 24, 2023
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Reply from Lings - Powersports Harleston

Thank you for taking the time to leave your review of your recent experience with us Andrew. We are sorry to hear that there were some aspects of your experience that did not meet your expectations.

We would like to take this opportunity to address the issue you raised regarding the registration number. We sincerely apologise for any confusion or inconvenience caused by the incorrect registration number provided to you initially. We understand that this may have caused frustration on your part, and we are truly sorry for any inconvenience this may have caused.

As you may be aware, Kevin did inform you of the correct registration number prior to collection, and you did sign the documents with the correct registration number on them. However, we understand that this does not excuse the initial mistake, and we would like to assure you that we have taken steps to prevent such errors from occurring in the future.

We take our commitment to customer satisfaction seriously and would like to thank you for your feedback.

Rated 5 out of 5 stars

Fantastic service from Lings Honda

Fantastic service from Lings Honda, long distance sale with delivery highly recommended

March 13, 2023
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!⭐️

Rated 5 out of 5 stars

Great communication from kevin

Great communication from kevin
And was very friendly

March 1, 2023
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Reply from Lings - Powersports Harleston

Thank you for your kind words! We are thrilled to hear that our team were able to provide you with brilliant service and assistance. Please don't hesitate to reach out to us again if you need anything in the future!

Rated 5 out of 5 stars

Really good dealer for motorcycles/scooters

Really decent dealer for motorcycles. Every email answered within 30 min - 1 hour ( by Kevin sales manager) really appreciate that I think it's really important for customer. Bike delivered on time, guys even sort out road tax (47£) for me plus free delivery . Also I've found that they install Aluminium Forza footrests on my bike free of charge I'm really pleased with that. Definitely recommend 100% ! Thanks guys

March 3, 2023
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!⭐️

Rated 5 out of 5 stars

Nice friendly staff

Nice friendly staff , (kev) no issues and all done for me

January 30, 2023
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Reply from Lings - Powersports Harleston

Thank you so much for taking the time to share your positive experience! We're thrilled to hear this and hope to see you again soon!

Rated 5 out of 5 stars

2nd motorcycle purchase from Harleston…

2nd motorcycle purchase from Harleston and again a great easy service for partexing and purchase of new bike.
Bob in sales made the whole process easy and I had no stress, just had to wait for completion, even the delivery guy was friendly and polite.
I will use Lings again when the time comes in the future to trade in again.
Thank you Bob.

January 30, 2023
Lings - Powersports Harleston logo

Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!⭐️

Rated 1 out of 5 stars

Worst customer service ever!

I have tried to get a duplicate service book for a motorcycle they supplied. The staff at every turn have been obstructive and given me the runaround and then told me they cannot help. In 38 years of dealing with motorcycle dealers these have beem the most obstructive , unhelpful people I have ever come across. I would suggest avoiding them at all costs unless you like having a stresful experience.

January 23, 2023
Unprompted review
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Reply from Lings - Powersports Harleston

Thank you for your feedback Robert. I have reviewed your calls into the business and have found that our service department referred your details to the parts team for this enquiry. The parts team contacted you back and advised this was not available from the manufacturer. Honda, along with the majority of manufacturers, tightly control the supply of service history books, with many now being completely held electronically. This is to help cut down on the forgery of machine service histories. With this in mind Honda UK only supply the dealers with 1 service book for every new bike they retail. The dealers have no ability to order spares or replacement service books. You may try Honda UK direct and can contact them on 0345 200 8000 or pick up with the previous owner or business that supplied the bike to you.

Rated 5 out of 5 stars

Very professional from start to finish

Very professional from start to finish. I was kept fully informed throughout, and delivery was bang on time. Very pleased with the whole process.

January 4, 2023
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!⭐️

Rated 5 out of 5 stars

First bike purchase

Really helpful kind staff made purchasing my first bike a relaxing, exiting and fun experience. would definitely recommend

December 17, 2022
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!⭐️

Rated 5 out of 5 stars

Fantastic service

Fantastic service, knowledgeable staff and everything was explained really well. Would highly recommend speaking to Kevin!

December 16, 2022
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!⭐️

Rated 5 out of 5 stars

55 Mendham Ln, Harleston IP20 9DW

Well they very helpful and and explain everything and talk me frow all of the process and show how everything thing work then they sold me the bike and give me all the information and if I had any problems that I can call them anytime of opening hours.

November 25, 2022
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!⭐️

Rated 5 out of 5 stars

Great bike, Bob the salesman was very friendly…

Bob the salesman was very friendly helpful and knowledgeable about motorcycles, hence the order was placed

November 5, 2022
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Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We're glad to hear that you had a positive experience with Lings. Thank you for your support!⭐️

Rated 5 out of 5 stars

Robert Thompson knows his trade made…

Robert Thompson knows his trade made the experience fantastic.
All went without a hitch.
Happy customer......

December 5, 2022
Lings - Powersports Harleston logo

Reply from Lings - Powersports Harleston

Thank you for your 5 star review! We strive to provide the best experience for our customers, and it's great to see that we were able to meet your expectations. Thank you for your support!⭐️

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